At Amberwood House, there are no specific visiting hours, all that is asked is that visitors let the home know they are in the building by signing in on the iPad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable the visit.
Parking is available on site at Amberwood House, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.
Amberwood House has a Review Score of 10 (9.955) out of 10, based on 11 reviews in the last 2 years. Over all time Amberwood House has 66 reviews.
Review from Karen P (Daughter of Resident) published on 5 July 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Value for Money
Review from Joyce Lilian T (Resident) published on 20 June 2016
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Management
Safety / Security
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Value for Money
Review from Denise B (Resident) published on 24 May 2016
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Overall Experience
5.0 out of 5
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Value for Money
Review from Antonio F (Relative of Resident) published on 16 May 2016
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from E W (Wife of Resident) published on 12 May 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Elaine Farrer, Director of Operations at Amberwood House
Thank you for your comments about the staff, management, accommodation, cleanliness and laundry service at Amberwood House. Please note we have a strict labelling programme for clothing in order to prevent items from going astray. This is part of our step-by-step admission guide. Thereafter, we rely on families letting us know when they bring new items of clothing in so they can be labelled as well. We are sorry about the missing clothing mentioned on this occasion. Please be reassured we do our very best to ensure laundry is cared for and not lost and are confident that this matter has now been resolved. Thank you once again for sharing your thoughts.”
Facilities
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Treated with Dignity
Food & Drink
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Management
Safety / Security
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Value for Money
Review from Doreen L (Resident) published on 20 April 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
The Review Score of 10 (9.955) out of 10 for Amberwood House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.955 for Amberwood House is calculated as follows: ( (126 Excellents x 5) + (6 Goods x 4) ) ÷ 132 Ratings = 4.955
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Amberwood House is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Jun 2019
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View Latest ReportPlease Contact Us for Latest Vacancies
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Job Title: Home Manager
Joined: 2021
Diane leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.
Job Title: Clinical Lead
Hanna is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.
