Avon Reach

Farm Lane, Mudeford, Christchurch BH23 4AH
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9.8 110 Reviews
  • Avon Reach, Christchurch
Avon Reach is situated in the heart of Mudeford in Dorset. It is within walking distance of the famous Mudeford Quay with its seafaring history.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

It is within easy reach of the New Forest, while local shops and amenities are also easily accessible.

From the spacious reception and seating area, residents can greet friends or simply watch the world go by. This leads to the dining room with French windows opening onto the patio and garden area beyond.

The main lounge on the ground floor is equipped with a large-screen television. There is a kitchenette where residents or visitors can make their own drinks. An additional lounge and quiet room are provided on the first floor. The second-floor lounge enjoys views of the sea.

Avon Reach has its own library and a selection of specialist bathrooms including hydrotherapy bath.

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Care Provided by Avon Reach

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ruth Wildman (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Avon Reach

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,375
  • (these prices are only a guideline, please contact Avon Reach to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Avon Reach, there are no specific visiting hours, all that is asked is that visitors let the home know they are in the building by signing in on the iPad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable the visit.


  • Parking

  • Avon Reach Parking is available on site at Avon Reach, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Avon Reach Reviews (110)

Total of 110, showing 1-20
9.8

Avon Reach has a Review Score of 9.8 (9.828) out of 10, based on 38 reviews in the last 2 years. Over all time Avon Reach has 110 reviews.

Overall Experience

  • 95
  • 14
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Date Published

110
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Review from J D (Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home from home!

Reply from Ruth Wildman, Home Manager at Avon Reach

Thank you for your kind words! We're so pleased to hear that you feel Avon Reach is a 'home from home'. It's always our aim to create a warm and welcoming environment for all our residents. Many thanks again.


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Review from S B (Daughter of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and compassion my Mother received while a resident at Avon Reach was five-star.
Even the cleaners, tea lady, restaurant staff, reception, laundry lady, activities staff, and nursing/care staff all contributed to making my Mum feel at home. They were interested in her stories, and likewise,
Mum was interested in theirs.
The only criticism I have is that the allocated doctor surgery didn't always deliver the best service. I would have appreciated being informed before they changed Mum's doctor.

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Review from B R (Son of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional, plenty of activities if wanted. I knew my Mum was in safe hands, which was reassuring.
All of the staff were very welcoming, with a nice homely feel.

Reply from Ruth Wildman, Home Manager at Avon Reach

Thank you for taking the time to share your experience. We're so pleased to hear that you felt your mum was in safe hands and enjoyed our activities and the homely atmosphere here at Avon Reach. Your feedback means a lot to our team, and I'll be sure to pass on your kind words to them all. Many thanks again!


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Review from Susan T (Daughter of Resident) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day my mother arrived at Avon Reach to the day she peacefully passed away, she considered Avon Reach to be her happy home. She was stimulated by the community and company, the activities and events. Her health and well-being improved due to the excellent care. Her end-of-life was managed in
the most professional and compassionate manner. We cannot thank the manager and her team enough for my mother's wonderful final three years.

Reply from Ruth Wildman, Home Manager at Avon Reach

It means so much to hear that Avon Reach became a happy home for your mother and that she was cared for with compassion throughout her time with us. We truly appreciate you taking the time to share your feedback and are so sorry for your loss. Should you ever wish to visit, our doors are always open. Thank you again, I'll be sure to share your kind words with the team.


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Review from Janet D (Respite Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went for two weeks of respite. I enjoyed my time there. Everybody was so kind and caring. So homely, clean and lots to do.

Reply from Ruth Wildman, Home Manager at Avon Reach

Thank you for your kind review of Avon Reach. We're so pleased to hear that you enjoyed your time with us and felt welcomed into our home. We wish you all the best, and we would be delighted to welcome you back should you need to stay with us again in the future. Our doors are always open should you have any further feedback on your stay.


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Review from A E (Daughter of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Avon Reach has been Dad's home for 18 months, and we are consistently impressed with the quality of care here. From the moment you enter, there is a bright, welcoming atmosphere. Staff throughout the home are well-trained and offer kindness and attention to residents as individuals. Dad is happy here
and we have confidence that his health and well-being are in good hands, thanks to the professional, caring leadership of Avon Reach.

Reply from Ruth Wildman, Home Manager at Avon Reach

Thank you for sharing your feedback about Avon Reach. It's wonderful to hear that your dad feels happy and at home and that you have confidence in the care he receives. Your kind words mean a lot to us and we appreciate you taking the time to share them.


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Review from Shirley S (Respite Resident) published on 13 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a serious fall, good place to recover and gain confidence.

Reply from Ruth Wildman, Home Manager at Avon Reach

Thank you for your review of Avon Reach. We're so glad to hear that you found our home to be a supportive place for recovery and rebuilding confidence after your fall. We hope you continue to make great progress and wish you all the best moving forward. Thank you again for sharing your feedback.


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Review from Anne F (Daughter of Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum has been in this care home she has been a lot happier, she enjoys the company of other residents and carers and is in a safe environment. She now has her medication regularly and feels well. The home itself is a nice and happy environment to be in and the staff are all so kind and sensitive
to her needs. As a family, we have been impressed with the home and would be happy to recommend it to anyone else.

Reply from Ruth Wildman, Home Manager at Avon Reach

Thank you for leaving a review. It's wonderful to hear that your mum is happier and enjoying the company of other residents and carers. Our team works hard to create a kind and supportive environment, so it's great to know that both your mum and your family have had such a positive experience. We really appreciate your kind words about Avon Reach!


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Review from C I (Granddaughter of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is one of the most beautiful facilities I've seen. The attention to detail and the cleanliness gave the atmosphere of a home rather than a clinic. Listening to the staff speak of my grandad and interact with my aunt it was evident that my grandad was treated as a friend and member of family,
so much more than just a client.

Reply from Ruth Wildman, Home Manager at Avon Reach

Thank you for your review of Avon Reach. Our aim is to create a warm, home-like environment where residents feel like part of our family, so it's wonderful to hear such positive feedback about our facilities and the care your grandad received. Thank you again for your lovely comments.


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Review from S I (Daughter of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed and delighted with the incredible love and care that my Dad has received since being at Avon Reach. Nothing was too much trouble for the staff and they had great interaction with my Dad. He was very much loved and his experience was very positive. Thank you.

Reply from Ruth Wildman, Home Manager at Avon Reach

Thank you for taking the time to provide feedback on Avon Reach. It's wonderful to hear how much love and care your dad received from our team and that his experience with us was so positive. We appreciate your kind comments and will share them with the team at the home. Thank you once again.


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Review from K H (Daughter of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the most difficult time, as a daughter of a resident, my Father received the very best of care. His needs were met in every way with dignity, compassion, respect, and professionalism. Also, as a relative in a highly emotional state, respect and support was given unconditionally. I couldn't recommend
Avon Reach highly enough. Such a blessing.

Reply from Ruth Wildman, Home Manager at Avon Reach

Thank you for your kind comments. We are honoured to have been able to care for your father with dignity and compassion during such a difficult time. And it means so much to hear that you also felt supported throughout the journey. We are deeply sorry for your loss, and if there is anything further we can do to support you, please don't hesitate to get in contact with us.


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Review from F P (Wife of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the second respite stay at Avon Reach for my husband. - I always feel confident he will be well cared for - his needs change all the time and the management and the staff know how to deal with the situation.

Reply from Ruth Wildman, Home Manager at Avon Reach

Thank you for taking the time to share your experience of your husband's respite stay at Avon Reach. We're very pleased to hear that you feel confident in the care and support he receives during his time with us. It was a pleasure to welcome him back into our home, and we greatly appreciate your kind feedback.


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Review from H W (Daughter of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had a wonderful stay at Avor Reach following a replacement hip operation. He enjoyed the care, the food and the activities.

Reply from Ruth Wildman, Home Manager at Avon Reach

Thank you for sharing your father's experience at Avon Reach following his hip operation. We're delighted to hear that he had a great stay with us during his recovery and was happy with the care and services provided. Thank you once again for your kind words, we really appreciate you taking the time to share them.


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Review from M L (Respite Resident) assisted by family/friend published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent stay.
Would like to go out more.
Bedding to improve.

Reply from Ruth Wildman, Home Manager at Avon Reach

Thank you for your feedback about your time with us at Avon Reach. We're glad to hear that you had an excellent stay. We aim to provide a wide variety of activities, including outings and day trips around the local area, to cater to all our residents with varying abilities. We appreciate your suggestions and will share them with our activities team to ensure that we continue to offer options that meet everyone's needs.


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Review from Clive J (Respite Resident) assisted by family/friend published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really enjoyed my stay in Avon Reach. Staff were all 1st class.
Garden is beautiful.

Reply from Ruth Wildman, Home Manager at Avon Reach

Thank you for your review of your stay at Avon Reach. It's always wonderful to hear that our respite residents enjoyed their time here and felt well cared for by our team. If you need anything in the future, please don't hesitate to contact us.


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Review from Amanda S (Daughter of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and I were supported by staff nurses who were so kind, empathetic and gentle when discussing advanced care planning. Their professionalism and honesty was significant for me as I was overwhelmed when discussing Mum's future wishes despite understanding that this is a crucial decision to have.
Mum now has control and I have reassurance that her wishes will be respected.

Reply from Ruth Wildman, Home Manager at Avon Reach

Thank you for taking the time to share your experience with us. It's wonderful to hear that our nurses provided kind, empathetic, and gentle support during your discussions about advanced care planning, and that they were able to bring reassurance during this process. We understand the importance of these conversations and how difficult the process of moving to a care home can often be. So, ensuring that our residents, and their families, feel in control and that their wishes are well respected is extremely important to us.


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Review from C A (Respite Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable and happy. But not quite ready for full-time care.

Reply from Ruth Wildman, Home Manager at Avon Reach

Thank you for taking the time to provide feedback on your experiences at Avon Reach. We're pleased to hear that you had a comfortable and happy time with us here. When the time is right, we would be privileged to welcome you permanently into our community. Our door is always open should you ever have any suggestions to further improve your time with us. Thank you once again for your feedback.


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Review from Patricia H (Daughter of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avon Reach Care Home is amazing! Mum moved in for respite care in April 2024 and is happy to stay permanently as a result of the wonderful, supportive and positive atmosphere that runs all through all aspects of the home. Mum is the happiest I have seen her for a good six months. Our family has been
so kindly supported through a traumatic time, and we are so happy that Mum is content and settling in.
Thanks Avon Reach.

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Review from Daniel A (Son of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So very kind to my mother, it feels like home for her and I'm sure we will be back shortly. Thank you to all the wonderful staff.

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Review from S S (Daughter of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents were together there for almost a year. I found Avon Reach excellent. The manager was approachable. Staff work as a team, they are all caring, treated Mum and Dad with dignity and respect and the nurses, in particular, were very efficient and kind and communicated very well and were
knowledgeable. It was a shame the clinical leads changed a lot. The food, catering staff and laundry were so kind and the receptionists were excellent. Avon Reach felt like family and I miss them. Just one concern, there were a lot of new health care assistant staff all at once during the year and that was unsettling for Mum and Dad.

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Current Review Score: 9.8 (9.828)

Overview of Review Score

The Review Score of 9.8 (9.828) out of 10 for Avon Reach is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.828 for Avon Reach is calculated as follows: ( (380 Excellents x 5) + (68 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 453 Ratings = 4.828

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avon Reach is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (2)

Ruth

Ruth Wildman

Job Title: Home Manager

Joined: 2023

Ruth leads the team at Avon Reach and is responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.


Amy

Amy McComick

Job Title: Clinical Lead

Amy is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.


Frequently Asked Questions about Avon Reach

What types of Care is Avon Reach registered for?

Older Person Care, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Avon Reach provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Avon Reach have?

There are 60 Single Rooms.

What are the Facilities & Services at Avon Reach?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Avon Reach to the centre of Christchurch?

1.6 mile(s) as the crow flies, distance by road may be significantly further.