Avon Reach

Farm Lane, Mudeford, Christchurch BH23 4AH
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9.8 110 Reviews
  • Avon Reach, Christchurch
Avon Reach is situated in the heart of Mudeford in Dorset. It is within walking distance of the famous Mudeford Quay with its seafaring history.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

It is within easy reach of the New Forest, while local shops and amenities are also easily accessible.

From the spacious reception and seating area, residents can greet friends or simply watch the world go by. This leads to the dining room with French windows opening onto the patio and garden area beyond.

The main lounge on the ground floor is equipped with a large-screen television. There is a kitchenette where residents or visitors can make their own drinks. An additional lounge and quiet room are provided on the first floor. The second-floor lounge enjoys views of the sea.

Avon Reach has its own library and a selection of specialist bathrooms including hydrotherapy bath.

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Care Provided by Avon Reach

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ruth Wildman (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Avon Reach

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,375
  • (these prices are only a guideline, please contact Avon Reach to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Avon Reach, there are no specific visiting hours, all that is asked is that visitors let the home know they are in the building by signing in on the iPad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable the visit.


  • Parking

  • Avon Reach Parking is available on site at Avon Reach, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Avon Reach Reviews (110)

Total of 110, showing 41-60
9.8

Avon Reach has a Review Score of 9.8 (9.828) out of 10, based on 38 reviews in the last 2 years. Over all time Avon Reach has 110 reviews.

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Date Published

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Review from Julia H (Granddaughter of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is excellent. The residents are well cared for and happy to chat whenever I visit my gran. The home is clean and doesn't have that usual (old people's home smell) that you usually experience. My nan is really happy and enjoys the activities that are on offer to her. The food is first
class. On the whole, I would say this is a well-run, well-managed home and is worth considering for an elderly relative.

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Review from C H (Granddaughter of Resident) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so impressed with the outstanding care that my grandma has received at Avon Reach. The staff are simply wonderful and it's so reassuring to me and my family that grandma is safe and in the best place. I honestly can't recommend enough.

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Review from Nancy M (Granddaughter of Resident) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to visit Nanny and the staff were so welcoming and friendly, she looks so well and loves it at Avon Reach and has made lots of new friends, we can't thank the staff enough for the care they give her since she could not be at home.

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Review from D C (Resident) published on 5 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff look after me so well.

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Review from Anne H (Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am enjoying my stay here. In fact, I was only booked in for a month but am staying longer as I am finding the staff so friendly and helpful. Nothing is too much for them. The room is lovely and sunny. The food is great, very enjoyable.

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Review from A M (Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never been in a home before. I am very much wishing if I can come tomorrow and stay.

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Review from Edna B (Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So much care and kindness. I'm so very happy here and everybody who's here does so much for us all.

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Review from J D (Resident) published on 2 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been in this care home for nearly 3 and a half years. With no close relatives, I made the decision to move entirely myself and I have not regretted it, as the section below indicates. As I have been under 5 managers in this time as there have been so many changes, it is difficult to make reliable
assessments except to say they have all been very nice and approachable people.

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Review from P D (Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot think of anything better than Avon Reach.

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Review from Leigh B (Daughter of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed in Avon Reach after a fall when care at home was not enough. The care and attention she received was excellent for her three weeks respite. My mother found everyone kind, patient and attentive. She thoroughly enjoyed the food, activities and ambience. She returned home refreshed, positive
and with a spring in her step! Many thanks to all.

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Review from Carolyn H (Daughter of Resident) published on 4 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't think my father could have chosen a better place to live out his final years. The location of the home is beautiful and near the sea and the internal decor is uplifting. The quality of care and the thoughtful attention given to my Dad has been exemplary and most reassuring. Congratulations to
the nursing staff. Reception staff also bright and helpful.

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Review from A B (Daughter of Resident) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent six weeks at Avon Reach following a stay in hospital with pneumonia. He was very well cared for, and he has come home greatly improved in his health and wellbeing. Thank you.

Reply from Lucy Yao, Regional Support Manager at Avon Reach

Thank you so much for your kind review and that you would recommend us in the future. Our best wishes go out to you and your family during these difficult times.


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Review from Judy W (Daughter of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Avon Reach for 2 1/2 years. The care is excellent and she is treated kindly with care and dignity. All the staff - the manager, reception, nursing, care staff and house and grounds are of a high calibre. Any problems which have occurred have been handled swiftly and efficiently.
They have been discussed with me, her only child, agreed, rectified and improved systems put in place accordingly. My mother is very happy at Avon Reach. I have peace of mind and it is a wonderful place to spend her final years.

Reply from Lucy Yao, Regional Support Manager at Avon Reach

Thank you so much for your very kind review and the likelihood you would recommend us. It is a pleasure to work with you to make sure your mother has the best possible care. We will continue to make sure your mother feels happy and safe in our care.


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Review from Graham H (Next of Kin) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to my mother in her later days spending a lot of time in various care homes, I consider myself quite experienced in this field! I have, over the past two years on and off, visited a relative at Avon Reach and I can honestly say it is the best care home facility I have ever been in. The entrance
is welcoming and the staff are always helpful and friendly. All the rooms I have been in are well decorated and extremely clean and a particular favourite part of mine is walking up the stairs and see the nostalgic pictures on the wall.
The relative I visited always said 'it was her hotel' and everything about the place, including the food and wine, is a credit to all involved. A sincere thank you to everyone and one day you might have me as a guest - but not too soon I hope!

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Review from J M (Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Avon Reach highly enough. I have no complaints whatsoever. I am quite happy to stay here for as long as I have to.

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Review from J B (Daughter of Resident) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am constantly impressed by the attentiveness and friendliness of the staff at Avon Reach and the way in which they treat residents with dignity and respect. The home environment is light, bright and very comfortable. I feel very confident that my mother is being well cared for and that any concerns
are followed up. Thankyou Avon Reach, it's a great comfort knowing that my mother is being so well looked after.

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Review from L H (Regular Volunteer) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident came into Avon Reach for a 2-week stay to be supported with nursing assistance after a total knee replacement. She has been extremely lucky to have such caring, kind and professional help at all times. The activities and the dining room facilities, ensure dignity and provide a warm welcoming
atmosphere. A huge thank you! Well done - what a team!

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Review from David M (Son of Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Avon Reach in September after my dad passed away. We were very apprehensive about how well she would adjust and settle into her new home.
Within just a few days she was a different woman. Gone was the worry, the stress and uncertainty. She was happy, relaxed, comfortable and enjoying
every minute of her new home. Avon Reach maintains very high standards throughout the home. The biggest credit must go to all the staff who really demonstrate the highest level of care possible. Thank you!

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Review from R W (Daughter of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a two week stay in hospital, my father went to Avon Reach to recuperate. He received kindness and respect from all members of the team. In particular, the level of personal attention and empathy given by the care staff was outstanding. He often remarked on the way that they spent time talking
and listening to him. It was a great comfort. Sadly he became very ill but the end of life care that he and the family received was dignified and compassionate. We would recommend Avon Reach and Colten Care Ltd without hesitation.

Reply from Fergus Davitt, Marketing Administrator at Avon Reach

Thank you for your review and likelihood to recommend the home. We are pleased to hear your father received dignified and compassionate care. In our home, we aim to please each of our residents with food prepared by our highly skilled chefs using the freshest ingredients.
We are sorry to hear that the choice of food wasn't to your fathers liking. We will always try to accommodate individuals tastes.


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Review from Noeleen B (Wife of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the recent past, my husband has used a different care home and so I will write from the experience of his being there and the comparison of which I am aware of. Avon Reach offers everything I would wish for my husband's care. The staff all kind, empathetic and willing to do whatever is asked of them
with good heart. Importantly there is consistency of staff so we get to know the carers. The response to an alarming episode when my husband collapsed was immediate and professional. I was greatly reassured. Avon Reach provides delicious food. There is choice and variety. There is an impressive range of activities. None of this could happen without the particular people-centred management style. Well done Avon Reach.

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Current Review Score: 9.8 (9.828)

Overview of Review Score

The Review Score of 9.8 (9.828) out of 10 for Avon Reach is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.828 for Avon Reach is calculated as follows: ( (380 Excellents x 5) + (68 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 453 Ratings = 4.828

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avon Reach is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

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Meet the Team (2)

Ruth

Ruth Wildman

Job Title: Home Manager

Joined: 2023

Ruth leads the team at Avon Reach and is responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.


Amy

Amy McComick

Job Title: Clinical Lead

Amy is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.