Avon Reach

Farm Lane, Mudeford, Christchurch BH23 4AH
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9.8 110 Reviews
  • Avon Reach, Christchurch
Avon Reach is situated in the heart of Mudeford in Dorset. It is within walking distance of the famous Mudeford Quay with its seafaring history.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

It is within easy reach of the New Forest, while local shops and amenities are also easily accessible.

From the spacious reception and seating area, residents can greet friends or simply watch the world go by. This leads to the dining room with French windows opening onto the patio and garden area beyond.

The main lounge on the ground floor is equipped with a large-screen television. There is a kitchenette where residents or visitors can make their own drinks. An additional lounge and quiet room are provided on the first floor. The second-floor lounge enjoys views of the sea.

Avon Reach has its own library and a selection of specialist bathrooms including hydrotherapy bath.

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Care Provided by Avon Reach

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ruth Wildman (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Avon Reach

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,375
  • (these prices are only a guideline, please contact Avon Reach to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Avon Reach, there are no specific visiting hours, all that is asked is that visitors let the home know they are in the building by signing in on the iPad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable the visit.


  • Parking

  • Avon Reach Parking is available on site at Avon Reach, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Avon Reach Reviews (110)

Total of 110, showing 81-100
9.8

Avon Reach has a Review Score of 9.8 (9.828) out of 10, based on 38 reviews in the last 2 years. Over all time Avon Reach has 110 reviews.

Overall Experience

  • 95
  • 14
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Date Published

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72

Review from J B (Friend of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find this care home very homely and staff are all very friendly, the residents are treated as an individual respecting all their needs. I sometimes think there's not enough staff to see to everyone's needs at once but residents look, clean and happy. I was always made to feel very welcome.

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Review from Win P (Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy here and I like my room.

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Review from Margaret J (Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love it here. It is very enjoyable and helpful.

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Review from Moshe A (Resident) assisted by family/friend published on 25 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience, this is the very best place I've been.

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Review from Judy C (Daughter of Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has now been in Avon Reach for three and a half years. We expect her to spend the rest of her life there and would not wish for her to be moved to another home. Firstly because she is so happy there and secondly because all the staff are so amazing with her. I live abroad so only get over
twice a year to see her but because she is in such safe hands, I never worry.

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Review from Sarah S (Daughter of Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mummy has been at Avon Reach since December 2013 and cannot be happier with the care she is provided. Everyone is so caring and she feels safe and is very happy. As I am a healthcare professional, I would consider myself more critical than many. They have stayed on top of all of her medical problems,
informed myself and sisters promptly of any issues. As all three daughters live abroad it was important that Mummy was in an excellent facility.

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Review from M B (Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from friendly, cheerful, helpful staff in comfortable rooms with interesting car park/entrance views. I want to come back if the situation permits.

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Review from Jennifer C (Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally, the whole home is run in a professional manner. Very friendly staff, but personally I feel more are needed. I have self-funded my own physio during my stay and was under the impression that some staff were going to watch what needed doing and assist during days I had no physio visit. This
hasn't happened.

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Review from Jennifer D (Daughter of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having a lovely Christmas at the home it was mum's Birthday in January. I was so pleased to see the effort everyone put into making mum's day very special. From a banner on her door to presents, a card, a big Birthday cake, singing happy birthday and a happy birthday message from everyone of the staff
we met that day. Thank you to you all.

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Review from Jane F (Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in Avon Reach for almost 12 months and I have extremely good care and find have no cause for complaint.

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Review from J R (Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfying.

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Review from J L (Grandson of Resident) published on 25 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is at Avon Reach and receives an excellent standard of care. The team are very friendly and always have time to help. The manager is always seen speaking to residents and provides a very cheerful and friendly atmosphere.

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Review from Peter (Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, excellent. Came for respite liked it so much I stayed. Greeted with open arms.

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Review from K B (Friend of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not possibly wish for a better place or nicer staff - Very grateful for all they do.

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Review from S M (Relative of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very welcoming, clean room, enjoyable buffet with a good selection of sandwiches and cakes. Didn't experience activities.

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Review from June O (Resident) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful, caring and positive approach. Always attentive in a pleasant and happy atmosphere a feeling of one to one attention.
First rate food and a good spectrum of entertainers outside visits and craft education.

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Review from Dawn V (Daughter of Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother fell and broke her hip at the age of 85. After discharge from hospital, she went to Avon Reach. All the staff are very welcoming to her and all own family. She has been cared for very well and has gained confidence again. My father has also been treated well and kept informed of her progress,
sharing meals with her from time to time.

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Review from Daphne B (Niece of Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having worked in aged care for many years in Australia I was most impressed with the standard of care at Avon Reach. Matron and all her staff have created a wonderful, professional and caring home for all the residents. I have been most impressed with all aspects of the home and truly thank all the
staff for the care and empathy shown to my aunt. Keep up the great work.

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Review from B C (Friend of Resident) published on 24 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always feel welcome when I visit my friend, her room is always very clean and the carers are always happy to serve tea and coffee with biscuits as we require them. I would recommend this home with such high standards to my family and friends.

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Review from Trevor J (Husband of Resident) published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

95% content with generally overall excellent level of care provided, ambience of home is that of a small hotel. Only downside is feeling that staff just do not have the time to devote to feeding and drink supply to my wife who is wheelchair bound and virtually helpless - although they do their best.
Having attended nearly every day for a year I have never seen or heard staff treat any resident with less than great courtesy and dignity.

Reply from Elaine Farrer, Operations Director at Avon Reach

Thank you for your kind comments about the excellence of care at Avon Reach and the courtesy and dignity shown by staff. Regarding the amount of time staff can devote to feeding and supplying drink, please be aware we put a great deal of effort into appreciating and acting on the different needs that everyone in our care has. I understand you do like to come in every day and assist your wife personally, something we of course support. At other times, however, staff will provide assistance with food and drink. Our staffing levels are regularly acknowledged as being among the best in the care sector but I would encourage you to speak directly with the Home Manager if you feel your wife needs further help. Thank you, again, for your review.


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Current Review Score: 9.8 (9.828)

Overview of Review Score

The Review Score of 9.8 (9.828) out of 10 for Avon Reach is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.828 for Avon Reach is calculated as follows: ( (380 Excellents x 5) + (68 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 453 Ratings = 4.828

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avon Reach is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

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Meet the Team (2)

Ruth

Ruth Wildman

Job Title: Home Manager

Joined: 2023

Ruth leads the team at Avon Reach and is responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.


Amy

Amy McComick

Job Title: Clinical Lead

Amy is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.