Avon Reach

Farm Lane, Mudeford, Christchurch BH23 4AH
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9.8 110 Reviews
  • Avon Reach, Christchurch
Avon Reach is situated in the heart of Mudeford in Dorset. It is within walking distance of the famous Mudeford Quay with its seafaring history.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

It is within easy reach of the New Forest, while local shops and amenities are also easily accessible.

From the spacious reception and seating area, residents can greet friends or simply watch the world go by. This leads to the dining room with French windows opening onto the patio and garden area beyond.

The main lounge on the ground floor is equipped with a large-screen television. There is a kitchenette where residents or visitors can make their own drinks. An additional lounge and quiet room are provided on the first floor. The second-floor lounge enjoys views of the sea.

Avon Reach has its own library and a selection of specialist bathrooms including hydrotherapy bath.

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Care Provided by Avon Reach

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ruth Wildman (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Avon Reach

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,375
  • (these prices are only a guideline, please contact Avon Reach to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Avon Reach, there are no specific visiting hours, all that is asked is that visitors let the home know they are in the building by signing in on the iPad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable the visit.


  • Parking

  • Avon Reach Parking is available on site at Avon Reach, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Avon Reach Reviews (110)

Total of 110, showing 101-110
9.8

Avon Reach has a Review Score of 9.8 (9.828) out of 10, based on 38 reviews in the last 2 years. Over all time Avon Reach has 110 reviews.

Overall Experience

  • 95
  • 14
  • 1
  • 0
  • 0

Date Published

110
11
23
38
72

Review from Paul L (Son of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, responsive, professional, clean, efficiently run, good food responsive staff. Pit physiotherapist/occupational therapist could not have visited.

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Review from June L (Daughter of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother is happy and very well looked after. Staff are friendly and helpful. Matron is always available and helpful.

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Review from Lynn (Daughter of Resident) published on 8 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were lovely - very caring, nothing is too much trouble. There were two problems, but the home could have done nothing more as this was beyond them. The first was the TV, if a channel button was pressed twice it went through from terrestrial to a sky channel.
Mum was too blind and too
confused for this and so concluded the TV didn't work. The second was night time incontinence. It sometimes took the carers too long to get to her in time to prevent an accident. However, they did their best to manage this.

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Review from Jacky R (Daughter of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The management were very helpful in finding a respite place for my mother at fairly short notice. All the staff were welcoming when she first arrived and were always very friendly and helpful when I visited. If my mum had any problems with health issues the nurses always called me to let me know. Avon
Reach was always homely and welcoming and I would not hesitate to recommend it to any other families.

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Review from M S (Resident) published on 11 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were very kind and caring, which made me feel very much at home.

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Review from Catherine M (Sister of Resident) published on 9 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited without giving notice and felt very welcomed. The staff were getting my brother washed and dressed and we took him to the lounge where the friendly dog club were having a session with the other residents. Coffee was available as we chatted to my brother and a drink was brought to him. We
were offered lunch, though we declined, and planned to come back in the afternoon and had the same good experience and similarly in the evening!

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Review from Geraldine W (Daughter-in-law of Resident) published on 7 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law had been here for three and a half years since the early days for which he was very troubled and confused. He has settled and in his words "is very contented". He had caring and good support in the early days which was very difficult for him and for us. We are notified if any change
in him, therefore as his family we're happy with his care. We had a family wedding last month, for which they supported wonderfully, allowing him to be present and us to be assured that he was well looked after. Thank you

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Review from Derek H (Resident) assisted by family/friend published on 22 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Standard of the Nursing Home was first class. Care and attention from the staff is excellent. I look forward to my next respite visit.

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Review from Pam M (Daughter of Resident) published on 19 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have confidence in staff and management and find the home extremely efficient, whilst still remaining very friendly with a relaxed atmosphere. Staff respond quickly and cheerfully to requests and there is not a constant ringing of bells so often to be heard in nursing homes. The menu is varied and
not at all "institutionalised". Early days but I have visited a lot of nursing homes in a personal and professional capacity and so far it is one of the best.

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Review from Andrea P (Niece of Resident) published on 17 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a lovely lunch with Aunt, staff always polite and kind.

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Current Review Score: 9.8 (9.828)

Overview of Review Score

The Review Score of 9.8 (9.828) out of 10 for Avon Reach is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.828 for Avon Reach is calculated as follows: ( (380 Excellents x 5) + (68 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 453 Ratings = 4.828

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avon Reach is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

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Meet the Team (2)

Ruth

Ruth Wildman

Job Title: Home Manager

Joined: 2023

Ruth leads the team at Avon Reach and is responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.


Amy

Amy McComick

Job Title: Clinical Lead

Amy is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.