Brook View

Riverside Road, West Moors, Ferndown BH22 0LQ
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9.9 112 Reviews
  • Brook View, Ferndown
Brook View is in the peaceful rural village of West Moors situated a few minutes walk from a selection of local shops. It is a purpose-built home with en-suite accommodation for fifty-four residents set over two floors.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Brook View welcomes residents with a warmly furnished reception area with seating, leading to the large bright dining room. A spacious lounge overlooks the garden and a cafe serving tea, coffee and cake all day long which also boasts garden views. There is a second lounge on the first floor with a television.

The team operate a popular large activities room and the home has its own fully-equipped hairdressing salon. Residents can enjoy a selection of specialist bathrooms including a hydrotherapy bath.

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Care Provided by Brook View

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Abhishek Bagchi (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Brook View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,375
  • (these prices are only a guideline, please contact Brook View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Brook View, there's no specific visiting hours, all that is asked is that you let the home know your in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.


  • Parking

  • Parking is available on site at Brook Viewl, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Brook View Reviews (112)

Total of 112, showing 1-20
9.9

Brook View has a Review Score of 9.9 (9.867) out of 10, based on 16 reviews in the last 2 years. Over all time Brook View has 112 reviews.

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Review from J R (Son of Resident) published on 1 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot fault Brook View West Moors for all its care on every level.

Reply from Abhishek Bagchi, Home Manager at Brook View

Thank you for your lovely comments about Brook View. It's great to hear that you've been so happy with the care here at our home. Thank you once again.


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Review from Valerie B (Wife of Resident) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I have been treated with the utmost kindness and consideration. I am impressed with the special care shown to my husband, who has vascular dementia and Alzheimer's, as well as a physical disability.

Reply from Abhishek Bagchi, Home Manager at Brook View

Thank you for taking the time to share your experience at Brook View. We're so pleased to hear that you and your husband have felt supported during your time with us. Providing the highest level of care is our priority, and your kind words mean a great deal to the team. I'll be sure to pass on your lovely feedback. Many thanks again.


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Review from C T (Daughter of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I arranged for my mum to come here for respite after being in hospital for breaking her hip.
Some of the staff are lovely but I will not send her here again if respite is needed due to issues throughout her stay.

Reply from Kerry Mason, Home Manager at Brook View

Thank you for sharing your feedback on Brook View regarding your mum's stay in April. We're sorry to hear her time with us didn't fully meet your expectations. Throughout her stay, our team worked closely with you and your family to support her recovery after her operation, while also addressing her other medical needs. As we maintained open communication regarding your mum's care, we were surprised to receive the review and would have welcomed the opportunity to discuss any concerns at the time. If you'd like to share more, we'd be happy to speak further and listen to your feedback.


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Review from Janine T (Daughter of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset, the management and the team at Brook View, West Moors, were helpful and accommodating during my mum’s stay with them.
The managers went over and above to help move my mum from hospital into the home with minimum fuss. The care home team were so friendly and kind and took care of all
my mum’s needs, including great food exercise and walking in the garden.

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Review from Karen P (Friend of Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely home. The staff are all so friendly and helpful and the amenities are amazing. The residents are relaxed and happy. I’m always made to feel very welcome and am usually offered a cup of tea or coffee with homemade cake when I’m there. Brook View is a joy to visit.

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Review from N B (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that Mum has had here at Brook View is outstanding. Staff are wonderful, activities are wonderful also. So much choice for each individual.

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Review from Megan F (Relative of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff working in this beautiful care home! I spent a lovely morning with my relative in their room and in the cafe. Was shown around all the facilities they had to offer by the knowledgeable reception staff. Felt like part of the family and eased my mind about my relative staying there. Thank
you.

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Review from K B (Son of Resident) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Brook View during August and September of this year. From the moment she arrived every effort was made to make her feel welcome and to help her settle. All of the people with whom I had contact including management, reception, carers, nurses, companions and others organising
activities were extremely nice to deal with and as well as demonstrating a high level of efficiency also showed empathy and great kindness towards my mother. The whole premises are light bright and airy and there is a really nice garden for residents to enjoy. The food and refreshments are of a high standard and my mother received a personal visit from the chef on her day of arrival to discuss her culinary likes and dislikes and to ask about her favourite dishes. Overall I was very pleased with the care my mother received during her stay.

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Review from S K (Daughter of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a two-week respite stay in Brook View. From my first encounter with management, receptionist, nurses, carers and support staff, they all made my mother and myself very welcome. Her room was a delight, very welcoming, with everything she needed for comfort during her stay. I went away feeling
very confident she would be well cared for, which she was.

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Review from B G (Respite Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I arrived I have received the very best of care and attention and the food is absolutely delightful. The choice of foods is excellent. Cleaning done regularly, clean towels each and every day and also a shower every day by your kind and caring staff. The only sad thing is the weather
has been so bad, I was not able to visit your lovely gardens. But I will be back, rest assured. Thank you.

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Review from Max B (Friend of Resident) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brook View is a beautiful place with amazing staff that always take the time out of their day to ensure their residents and visitors receive the best support and service possible. It has a wonderful culture and community that will make you feel right at home.

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Review from J M (Wife of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very relaxed staying in Brook View. The staff are extremely attentive and caring and the food is delicious.
He loves going to sit in the garden on a nice day and has great fun taking part in the activities organised.

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Review from C T (Wife of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved to Brook view for a 4 week respite stay. So far he has only been there for 10 days but he has had excellent care. The staff have been attentive to his needs and very helpful in answering my many queries.

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Review from Neil C (Son of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother who is 101 years old lived on her own until a few weeks ago when she had to spend a couple of weeks in hospital and recently moved into Brook View. We looked at many homes before we found Brook View and from the first time we walked in we knew this would make her happy. The home and all
its facilities are all excellent, but also all the staff are happy and friendly, nothing is too much.

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Review from F M (Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy here. Staff are wonderful.

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Review from Nicholas B (Son of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother made a choice to go into a care home and asked that I visited Brook View. This I did with my wife and we were very impressed with the welcome. The home was clean and tidy and the facilities were excellent. Mum went in under respite care but before her 4-week stay was due to come to an end
she decided to make the move permanent. The care she has been given has been superb and I hope her stay will be a long and happy one.
Mum had lived on her own for nearly 24 years and rarely had visitors. So it has been quite a change as there is always something going on. She has not attended any activities at present, but I hope she will in the future.

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Review from Rodger F (Son of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been made very welcome at Brook View and has enjoyed her respite stay. As her son I have been impressed with all the staff I have come into contact with. As my mother has only had 5 weeks of respite care I can only give an opinion on a short term stay but from what I have seen I think
she would be very happy to stay permanently when the time comes.

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Review from Sybil C (Resident) assisted by family/friend published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy and feel safe here. They attend to all my needs in a very professional and friendly way.

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Review from Alison B (Friend of Resident) published on 14 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly friend made the difficult choice to go into a care home as she was struggling at home with sporadic morning carer's. The first time we visited Brook View she was instantly made to feel so welcome and couldn't stop smiling, the transition was so incredibly easy, she first went in on a trial
basis but decided within 3 days she wanted to move in full time. The difference in her is amazing, she has put on weight, smiles much more and no longer feels so lonely. All the staff are simply amazing. Thank you Brook View for making her last few years so incredible.

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Review from Trudy D (Friend of Resident) published on 14 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter is a very close friend of a resident at Brook View, Ferndown. I visited with my daughter just before Christmas. Wow! What a beautiful setting for a home. Once inside I was struck by the welcoming feel, the decor, the feeling of comfort and homeliness. We visited the cafe for coffee and cake.
How lovely for the resident to feel she was able to entertain us, her friends. She was so proud to show us round. It's simply lovely and well deserving of my 5 stars.

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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Brook View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Brook View is calculated as follows: ( (172 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 188 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brook View is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (2)

Abhishek

Abhishek Bagchi

Job Title: Home Manager

Abhishek leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. His door is always open if you have any questions or queries.


Lauren

Lauren Steele

Job Title: Clinical Lead

Lauren is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.


Frequently Asked Questions about Brook View

What types of Care is Brook View registered for?

Older Person Care, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Brook View provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Brook View have?

There are 50 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Brook View?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brook View to the centre of Ferndown?

1.4 mile(s) as the crow flies, distance by road may be significantly further.