Brook View

Riverside Road, West Moors, Ferndown BH22 0LQ
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9.9 112 Reviews
  • Brook View, Ferndown
Brook View is in the peaceful rural village of West Moors situated a few minutes walk from a selection of local shops. It is a purpose-built home with en-suite accommodation for fifty-four residents set over two floors.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Brook View welcomes residents with a warmly furnished reception area with seating, leading to the large bright dining room. A spacious lounge overlooks the garden and a cafe serving tea, coffee and cake all day long which also boasts garden views. There is a second lounge on the first floor with a television.

The team operate a popular large activities room and the home has its own fully-equipped hairdressing salon. Residents can enjoy a selection of specialist bathrooms including a hydrotherapy bath.

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Care Provided by Brook View

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Abhishek Bagchi (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Brook View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,375
  • (these prices are only a guideline, please contact Brook View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Brook View, there's no specific visiting hours, all that is asked is that you let the home know your in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.


  • Parking

  • Parking is available on site at Brook Viewl, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Brook View Reviews (112)

Total of 112, showing 21-40
9.9

Brook View has a Review Score of 9.9 (9.859) out of 10, based on 15 reviews in the last 2 years. Over all time Brook View has 112 reviews.

Overall Experience

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Date Published

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Review from J C (Daughter of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very happy here. He has always said that he wanted to end up here, and now he has. As a family, we couldn't ask for more from a home. Highly recommend.

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Review from Paul H (Son of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in Brook View Care Home for over a year now. I live roughly 50 miles away and cannot visit as often as I used to, so it is a source of comfort and reassurance to know that Dad is so well cared for. Whenever I ask him how he is getting on, he says, 'the staff here are very good'. I can only
echo that.
Dad turned 90 this month. Staff in the home went to some lengths to ensure that the occasion was properly marked and that his friends and family were comfortable and well looked after. The cake that the chef made was outstanding.
The only category in which I award less than five stars is for value for money, and as the prices are set not by Brook View but by Colten Care I do not think this category should feature in the review: it is not a matter over which the home has any control.
I have no hesitation in recommending Brook View to anyone looking for a home for their loved ones.

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Review from L W (Granddaughter of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am beyond happy with how Nan is being cared for. Brook View Care Home has exceeded all of our expectations. The staff are simply wonderful and the care is outstanding. Thank you!

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Review from C C (Granddaughter of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are very grateful for Brook View. My nanna could not cope at home and had several falls. She has been in Brook View for several months, and this is now her home. I can't believe how much better she is, the staff go above and beyond for her, and they have exceeded our expectations as
a family. I could not recommend it enough!

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Review from Angela G (Daughter of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Brook View Care Home for three years now and I cannot speak highly enough of the care she receives. There is no way that we could provide anything close were she to have stayed in her own home. She is happy to call Brook View home and that gives us, her family, total peace
of mind. Mum always took great pride in looking smart and one of the things I love to see is the time taken by her carers to ensure she is dressed well and with a little makeup and some perfume. It's the little touches like this that can make such a big difference. All the members of staff I have met and interacted with have been lovely and really show that they care about Mum and indeed all the residents. I also very much appreciate the monthly updates I get from the nursing side during which am kept up to date with her well-being and have the opportunity to ask any questions I may have.
Overall, I think Brook View provide excellent care and would not hesitate to recommend this home.

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Review from David P (Nephew of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle moved into the home during the pandemic in August 2020 after losing his wife who had also been a resident for a very short time. He so enjoyed his time at the home with the activities in the home and the bus trips out and was so well cared for in every way.

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Review from Howard G (Son of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was living at home and coping well until burst pipes drove him out. The staff at Brook View Care Home went out of their way to accommodate him within a couple of days. The room is light, airy and with good facilities. It's more like a hotel with care facilities than a nursing home and I can't think
of a better, safer place for Dad. Everyone is so friendly and actually interested in the welfare of the residents.

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Review from C D (Daughter of Resident) published on 19 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was not well, but with the care from the staff, is getting stronger and this week has gone back into her wheelchair. Her family are very happy with her care. The staff/nurses have been excellent with her.

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Review from David T (Son of Resident) published on 18 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dear mother developed Alzheimer's 8 years ago at age 88 years old and by her 92nd birthday, she needed residential care. We are so blessed that Brook View was in our village West Moors and offered the top draw care and full support for her condition, which became worst over the last two years of
her life. The staff in every department were amazing and gave our dear mum the best nursing care to end of life. The dignity, to see her life out at Brook View, was, for our family a major part of our being able to cope with her loss. Mum was part of a large family, which extended to us as well. We will always remember the team at Brook View with fondness. Our personal thanks from the whole family and especially her sons. God bless you all.

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Review from D S (Resident) published on 28 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Comfortable, cost, staff are extremely kind. What more could you possibly want.

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Review from Carole S (Daughter of Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of our parents (81 and 86) joined Brook View in May 2022 and they couldn't be happier! Both are still very active and love joining in as many activities as possible and sitting in the garden on sunny days. As a family, we are delighted with the care, attention, support and variety of options
available on a daily basis and they seem to be doing more now than they did in their own home - Dad is loving the "hotel" he now lives in! The staff are fantastic, extremely caring and friendly providing specific support for the individual needs of both parents and us as a family. Brook View and the whole team are highly recommended by us and thank you all for looking after our parents so well.

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Review from T C (Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brook View is an amazing place. Run on the lines of a 5-star hotel, but with extra facilities such as medical, entertainment, outdoor activities including visits to places of interest and musical entertainment in the evenings. The staff are all excellent and go about their work in a very professional
way. All of the rooms are well furnished and comfortable. My wife and I have booked in permanently we are so impressed with the organisation of the rest home.

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Review from P C (Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have settled well since coming here in May 2022. The staff are very friendly and kind. Lovely room with a very good view of the beautiful garden. One of the main attractions for coming here. Excellent dining room with very good and varied food. Enjoy outings with good caring drivers and companions interesting
and varied activities. Plenty of shared space for sitting outside in the very hot weather cooled by a view of the fishpond.

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Review from Jane W (Daughter of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first impressions were excellent. Very tidy, clean, well organised and welcoming. Sadly, many of the residents are rather non-communicative, so this was a disappointment for my generally, very outgoing and sociable mum, now 96 years old, who lives in a warden attended flat with a group of generally
younger friends. We shall, however, have no hesitation in booking a further two weeks in September, as we are confident that her care will be excellent.

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Review from Linda C (Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I came here, I was very poorly. The staff here have all been kind and friendly and treated me very well. The food is amazing. It's very clean and the whole place is pretty to look at. I feel very privileged to be there.

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Review from S P (Niece of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my aunt had a stroke, the staff spotted it straight away and got her to the hospital. More strokes followed and as it became clear that she was coming to the end of her life, the care became immense. As I live a long way away I was updated by phone and when the last evening came, they helped me
talk to my Aunt by phone. They were with her to the end when I couldn't be and I am so grateful. Care really means care at this care home.

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Review from Maree B (Daughter of Resident) published on 14 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother thoroughly enjoyed her stay at Brook View. She also spoke very highly of the staff, the facilities, activities etc. In fact, she was happy with everything, so much so she will be going back for further respite care in a few months.

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Review from Melanie H (Friend of Resident) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Today 25/9/21 we visited our friend at Brook View. We had an outside meeting and I feel it is important that to say how very kind the receptionist was to us. She brought us tea which was very appreciated but not only that, she even provided my husband with a gluten-free biscuit as he is coeliac and
I had some cake. We were very impressed.

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Review from P R (Respite Resident) published on 8 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very lovely home. I have been very happy here. The staff here helped me so much to get settled. I have been surprised by how much they help each other at busy times. It is also a very clean place, cleaners keeping things sparkling. The nursing staff have advised me how to look after my leg
which can be a nuisance. They have a lovely home here.

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Review from Sally D (Daughter of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Really felt that we, as a family, did not matter and staff were patronising and often talk down to us, the family. I would not recommend this nursing home. The food was very poor quality and no one to help my mother to help eat.

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Current Review Score: 9.9 (9.859)

Overview of Review Score

The Review Score of 9.9 (9.859) out of 10 for Brook View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.859 for Brook View is calculated as follows: ( (161 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 177 Ratings = 4.859

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brook View is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (2)

Abhishek

Abhishek Bagchi

Job Title: Home Manager

Abhishek leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. His door is always open if you have any questions or queries.


Lauren

Lauren Steele

Job Title: Clinical Lead

Lauren is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.