Brook View

Riverside Road, West Moors, Ferndown BH22 0LQ
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9.9 112 Reviews
  • Brook View, Ferndown
Brook View is in the peaceful rural village of West Moors situated a few minutes walk from a selection of local shops. It is a purpose-built home with en-suite accommodation for fifty-four residents set over two floors.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Brook View welcomes residents with a warmly furnished reception area with seating, leading to the large bright dining room. A spacious lounge overlooks the garden and a cafe serving tea, coffee and cake all day long which also boasts garden views. There is a second lounge on the first floor with a television.

The team operate a popular large activities room and the home has its own fully-equipped hairdressing salon. Residents can enjoy a selection of specialist bathrooms including a hydrotherapy bath.

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Care Provided by Brook View

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Abhishek Bagchi (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Brook View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,375
  • (these prices are only a guideline, please contact Brook View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Brook View, there's no specific visiting hours, all that is asked is that you let the home know your in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.


  • Parking

  • Parking is available on site at Brook Viewl, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Brook View Reviews (112)

Total of 112, showing 41-60
9.9

Brook View has a Review Score of 9.9 (9.859) out of 10, based on 15 reviews in the last 2 years. Over all time Brook View has 112 reviews.

Overall Experience

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Date Published

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Review from Tom P (Brother of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our brother resided at Brook View for the last 3 years of his life and we have been so impressed with the kindness and compassion shown to him. My wife is from a nursing background and very much recognises the importance of person-centred care and Brook View did not disappoint on this. There is a strong
ethos in the home on valuing the individual and every single member of the team delivered on this. The last year was particularly difficult for him due to Covid restrictions but staff did their best to support him in whatever way they could. They facilitated contact with us, his only family, via Skype, room visits with PPE or through a screen in the garden room and we were always kept fully informed throughout his time with them. Of note was the staff's support in the last weeks of his life where he was treated with such loving care, respect, and dignity.

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Review from Sally A (Daughter of Resident) published on 6 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brookview could not have done more for dad and me to make his short stay comfortable and welcoming.
I was treated like an old friend and greeted by name whenever I called. The staff were so supportive of me in a difficult time which asked me to be able to enjoy my dad's company despite covid restrictions.

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Review from D C (Brother of Resident) published on 6 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, well run, well kept and well managed.

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Review from J W (Resident) published on 14 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely good for people needing TLC. The response was almost immediate. Wonderful people, example, benefit of such understanding.

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Review from K R (Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, support and activities, understanding was all you could wish for. Excellent.

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Review from Helena H (Daughter of Resident) published on 25 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Brook View following a severe attack of sciatica which left her completely unable to look after herself, and needed hospital attention followed by rest.
My mother's first impression was that she had come into a top-class hotel and she was bowled over by the kindness and friendliness
of the staff. She loved the food and she ate more than she has eaten in a long time so much so that she left the care home after six weeks of care with a few more extra pounds of weight.
The reason she came to the home was achieved and she did recover enough to be able to resume her life back at home, for which she is forever grateful to the home for making it possible.
She had one issue that she constantly complained about and that was her ability to take food supplements but as she was an out of hospital resident, her medication was as prescribed by the doctors and they would not allow her the tablets that she usually took for fear of contraindication.

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Review from Frances C (Daughter of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been in Brook View 11 months when they went into lockdown. I had no concerns about the wonderful care mum would go on receiving while her family couldn't visit. Mum enjoyed all the delicious meals which were beautifully presented and chosen from the daily menus. The standards of her personal
laundry and cleaning were impeccable. The home did all they could with Skype calls, including her birthday celebrations and I was always contacted in relation to any change in her care needs.
Unfortunately in early July mum's health deteriorated, the nursing staff involved me in all decisions and the care and compassion they gave her were of a truly exceptional standard. Her family were allowed to be with her and we saw how deeply the staff felt and cared about mum which was such a huge comfort to us.
Brook View has the most wonderful staff who all contribute to it making it a very special home of the highest standards and they really get to know the residents by caring and treating them as family.

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Review from Diane B (Niece of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt was a resident at Brook View for 3 years. She made many friends there. The Home was always welcoming and clean. We live many miles away but whenever we visited we were always made welcome and often joined Auntie and her friends to eat lunch in the lovely dining room, the food was always very
good, with varied choices. Auntie always enjoyed the varied activities at the home and especially the excursions. Sadly my Aunt recently passed away, not due to Covid, but because of this, we were not able to be with her. During this time the staff gave my Aunt great care, being with her when we were unable to be, for this special care the family will always be grateful.

Reply from Gill Irish, Home Manager at Brook View

Thank you for your kind words, I am especially grateful for your positive comments regarding your Aunt’s care at the end of her life.


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Review from Penny Y (Respite Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at Brook View on Christmas Eve after being released from hospital following an accident. Despite the short notice, they provided Christmas Lunch for my husband and me. They also arranged for a professional hairdresser to wash my hair - ladies will know the importance of that! Everyone was
really friendly throughout my stay, and as I grew more mobile around the building I was addressed by name and with a smile by all, whether or not we had met before. Residents were equally welcoming at the daily activities and I (almost) was sad to leave.
The food was delicious with interesting selections and a choice of portion size. Chef visited me in person to check if I had any allergies, so I was not able to order the wrong meal by mistake. We often had home-made cakes and biscuits at afternoon tea.
I felt really safe and welcome throughout my stay, as I recovered from the injury and the shock of my accident.

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Review from Mark Robert C (Son of Resident) published on 25 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has become a resident of Brook View very recently, having moved into their care after a period of time spent in hospital and latterly an NHS rehabilitation facility.
He is safe, well cared for and happy.
The staff at Brook View have been universally fantastic, they are so engaging and caring,
nothing is too much trouble and they do all they can to ensure my father is comfortable and content.
My father is not the most sociable of individuals sometimes but the staff always invest time in their interactions with him and their caring nature shines through in these conversations which makes my father feel safe and well cared for. He has even started to become involved in some of the numerous activities that are available - something that even he is surprised by!
I am incredibly grateful to the staff at Brook View, I have never seen my father happier in recent years and I know he is being kept safe and being well cared for.

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Review from A K (Resident) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent conditions and an enjoyable place to live.

Reply from Elaine Farrer, Operations Director at Brook View

Thank you for your review and likelihood to recommend the home. We aim to please each of our residents with food prepared by our highly skilled chefs using the freshest and locally sourced ingredients. We are sorry to hear that on this occasion, the food was not to your liking. We will always try to accommodate to individuals tastes and will work with you to ensure we provide you with meals that suit your preferences.


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Review from F W (Daughter of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are helpful, friendly and caring. There are rarely agency staff. Whilst most of the activities are not of interest to my mother, she has enjoyed the outings she has been on. The staff all keep my mother aware of activities but respect her desire not to participate.

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Review from K O (Son of Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care and attention in Brook View are outstanding. Nothing is too much trouble for the staff, at every level, to provide the best 'home from home' experience as possible. We are truly grateful as a family.

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Review from C G (Resident) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The attendance of all is excellent. The staff are very helpful. Care is excellent.

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Review from L M (Daughter of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Mum receives is second to none. The day I came to Brook View to look around it was such a breath of fresh air and a tremendous relief to be greeted by such a lovely, caring, approachable, friendly and professional team of people. Everyone takes time to listen, understand and get to know each
resident and its the same for the family support too. Everyone goes the extra mile to accommodate. I said to Mum that if I needed to be cared for, that Brook View is exactly where I would want to be. There is a variety of daily activities and the food is lovely.

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Review from W H (Daughter of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy in Brook View. She has been here over a year now and all the staff are very kind.

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Review from Ann G (Stepdaughter of Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My step-mother became a resident here several months ago. As I live in Canada we were unable to visit until only recently. In the meantime, we have been in touch by phone. It has been a relief to see how well she has been taken care of and a pleasure to meet all the staff. They are all polite, caring
and friendly.

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Review from P G (Wife of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came with my husband to stay for a week in a double room. His visit is for 2 weeks.
(Helping him with familiarisation was vital to feel I could leave him for my respite break for the next week) It has been a wonderful opportunity for me and I know he will be left in very good care. The atmosphere,
staff, facilities and food have made it a good experience.

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Review from Lindsey H (Daughter of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As visitors, we have always been made very welcome and treated as if we were more important than anyone else, yet we can appreciate the staff are very busy.
This home is always a very pleasant place to be. We are impressed by the quality of the detail in everything. The staff are friendly and accommodating
without exception.

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Review from Lynn G (Friend of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is more like a hotel than a care home. We came to visit our neighbour twice during his stay and also attended 2 social events with him. Everything was excellent. The home is spotlessly clean, beautifully decorated with lovely floral arrangements. The food was first class, great choice, well cooked
and presented.
The events (quizzes and pantomime) were well organised and most enjoyable. All the staff we encountered were friendly. Efficient and so caring. Top marks all round.

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Current Review Score: 9.9 (9.859)

Overview of Review Score

The Review Score of 9.9 (9.859) out of 10 for Brook View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.859 for Brook View is calculated as follows: ( (161 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 177 Ratings = 4.859

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brook View is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (2)

Abhishek

Abhishek Bagchi

Job Title: Home Manager

Abhishek leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. His door is always open if you have any questions or queries.


Lauren

Lauren Steele

Job Title: Clinical Lead

Lauren is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.