Brook View

Riverside Road, West Moors, Ferndown BH22 0LQ
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9.9 112 Reviews
  • Brook View, Ferndown
Brook View is in the peaceful rural village of West Moors situated a few minutes walk from a selection of local shops. It is a purpose-built home with en-suite accommodation for fifty-four residents set over two floors.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Brook View welcomes residents with a warmly furnished reception area with seating, leading to the large bright dining room. A spacious lounge overlooks the garden and a cafe serving tea, coffee and cake all day long which also boasts garden views. There is a second lounge on the first floor with a television.

The team operate a popular large activities room and the home has its own fully-equipped hairdressing salon. Residents can enjoy a selection of specialist bathrooms including a hydrotherapy bath.

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Care Provided by Brook View

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Abhishek Bagchi (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Brook View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,375
  • (these prices are only a guideline, please contact Brook View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Brook View, there's no specific visiting hours, all that is asked is that you let the home know your in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.


  • Parking

  • Parking is available on site at Brook Viewl, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Brook View Reviews (112)

Total of 112, showing 61-80
9.9

Brook View has a Review Score of 9.9 (9.859) out of 10, based on 15 reviews in the last 2 years. Over all time Brook View has 112 reviews.

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Review from Tim W (Son of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother was at Brook View for 5 years. Whenever I visited her, she was invariably complimentary about those looking after her, and would always mention how lucky she was to be living there. She was always keen to be active and helpful as far as she could, and a really positive aspect of her stay was
that the staff would let her, when it was possible, In her last few months when she needed full nursing care, the nursing staff were always helpful, caring and professional.

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Review from Simon F (Son of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great all round.

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Review from H B (Daughter of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mother has received over the months.
All the staff are well trained and very caring, nothing is too much trouble for them they are thoughtful and kind and treat mum with dignity. Only two occasions when communications could have been improved on. Support facilities
for the families are excellent.

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Review from Jonathan G (Son of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout the admissions process and since I have found the staff at Brook View extremely helpful and the level of care afforded of the highest standard. I am sure this has helped Mum greatly in settling into her new surroundings as quickly as she has. The superb garden at Brook View is another outstanding
feature of the home.

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Review from Ronald H (Respite Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was apprehensive at first not having stayed in a rest home before. However, I soon settled in because the staff made me very welcome and many of the residents did the same. It was very nice to have several different activities to take part in every day, even a trip out in the minibus each week. Lunch
and supper were, apart from very good meals, a social occasion with the chance to talk to the other people at the table on different subjects. My two weeks was a very nice experience and I would suggest that Brook View is among the top tier of rest homes if not at the very top.

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Review from T H (Relative of Resident) published on 8 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arrived at Brook View unannounced on a Friday afternoon. We were made to feel very welcome and shown around all the facilities. Immediately welcomed.
This would be the home we would like our relative to stay in. Not only have all the staff cared and looked after our relative, they also supported us
in this different time. We would like to thank everybody who works at Brook View.

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Review from M W (Respite Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This was my 2nd stay at Brook View, two weeks and a few days while my daughters were on holiday. As usual the staff make you very welcome and always greet you by name - quite an achievement considering the number of residents. I particularly enjoy the activities. The dining room staff are extremely
patient dealing with the fussiness of some people! Every effort is made to get you just what you want.

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Review from Philip S (Son-in-law of Resident) published on 20 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brook View and it's staff are magnificent in the standard of accommodation, food (all prepared on site by the talented chef) and care given by the team of nurses, carer's, back up staff of admin, catering and housekeeping. They all made my father-in-law's last weeks as pleasant as humanly possible.
He was not well enough to take part in the many activities and outings provided to the residents in Brook View but was able to enjoy the pleasant gardens sitting by the fountain.

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Review from Christopher B (Respite Resident) assisted by family/friend published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very comfortable and well-maintained nursing home. Understandably attracts a high standard of clientele. Although the rooms are excellent my room was not suitable for a resident who was in a wheelchair. Too small, although I was only there for 2 weeks. The attention and organisation to daily events
were well received. The nursing care was of the highest order. The richness of the food did not suit me but there was plenty of choices and excellent quality. The acceptance of visitors to be able to join me for lunch was highly appreciated particularly as there was no extra cost. This is rightly a popular venue which I thoroughly enjoyed for 2 weeks with highly trained staff and management.

Reply from Natalie Alexander, Marketing at Brook View

Thank you for your feedback. We have had an opportunity to discuss your comments with the Home Manager who was unaware that you were finding it difficult to manoeuvre your wheelchair. I am aware that you have recently returned to the home and chosen an alternative room. With regards to the food choices available, we offer a wide and varied menu and I am sorry that some of the food was too rich for you. I know the Chef Manager has been to see you and is aware of your individual food choices.
If at any time, whilst you are staying at the home, we would always ask you to advise us of any problems you may have so we can look to address them for you.


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Review from Paul M (Son of Resident) published on 2 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very helpful, very friendly. Mum is struggling to recover from a major stroke but the nurses are doing a fantastic job. They liaise with us as a family, the local doctor and the charity team from Christchurch, all of whom have gone out of their way to keep mam as well and as comfortable as
possible, whilst making her feel wanted and at home.

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Review from Michelle B (Daughter of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was supported initially for respite, however, we had decided to place mum long term to support her Alzheimers and other long-term conditions as the home really treated mum with compassion, care and respect, communicating accurately and timely with the family. Unfortunately, mum deteriorated rapidly
and died but throughout both the respite and her end of life, we could not fault the home. Thank you very much.

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Review from Sheran G (Daughter of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not ask for better care for my mother. Friendly, welcoming staff who have great respect for everyone. Making my mum feel a part of everything and providing amazing nursing care. The companionship team do a fantastic job, allowing my mum to socialise again.
I know when she goes home she will miss
this so much!
Two members of staff especially have gone out of their way to do all they can.
A beautiful home and that is what it is; HOME.
Never feeling awkward but really enjoying our visits. Nothing is too much for any of the staff and although Mum is a little homesick, she loves it!
Thank you to every single member of staff. You're all amazing!

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Review from P P (Resident) assisted by family/friend published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brookview really feels like home from home. All the staff are friendly and attentive to my needs. My family feel happy that they are leaving me being well looked after, one thing my family are especially happy about they can come and visit me day or night without calling beforehand and are made to feel
welcomed.

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Review from S F (Relative of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is such a pleasant home. From the moment you enter you are welcomed by happy friendly faces both from the staff and the residents.

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Review from Paula P (Sister-in-law of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our relative has just moved down from Scotland to Brook View in order to be nearer to us. This obviously has the potential to be a real upheaval for him, but all at Book View have done everything in their power to ease the transition. They have tried to get to know him as a person, encouraging him with
activities and providing a very warm welcome, not just to him but to us as his family.

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Review from D R (Respite Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went into Brook View, West Moors, for a much needed respite week, feeling quite poorly.
With all the help and encouragement I received from everyone I came home at the end of my stay feeling refreshed and very positive.
If I need respite care in the future I know where to come.

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Review from Susan B (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a short hospital stay last November my mum was very poorly but on discharge, she was very pleased to be back in her room at Brook View. The staff have been patient, encouraging, caring and very attentive to mum's needs. Whilst she is now less mobile she is eating well and is much more her old
self. The recent arrival of new experienced management and administrative staff has made a significant improvement and there is better communication now and a calmer atmosphere. Following the upheaval of the major refurbishment programme, Brook View is now looking very clean, modern, fresh yet still very homely.

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Review from Susan S (Daughter of Resident) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, warm friendly care home. The staff are all very caring to the residents and nothing is too much trouble. The food is excellent all home made and catered for the residents individually. All rooms are spotless and cleaned well every day. The manager is always on hand to help you with any worries
that you may have and in my opinion is a very well run home that I am happy to have my mother residing in. The activities often include families which make a nice atmosphere and brings people together.

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Review from J F (Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to my illness, I was coming from a very dark place including giving up my home, and it was wonderful to find a place that was warm and friendly and really seemed to care.
It made the transfer so much easier than I thought it would be.

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Review from M M (Daughter-in-law of Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brook View is a real 'family' home where the residents are cared for beautifully with respect, humour, kindness and love.
The attention received in my mother-in-law's final days was nothing short of magnificent.
The nurses and carers were simply wonderful.
Thank you all!

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Current Review Score: 9.9 (9.859)

Overview of Review Score

The Review Score of 9.9 (9.859) out of 10 for Brook View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.859 for Brook View is calculated as follows: ( (161 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 177 Ratings = 4.859

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brook View is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (2)

Abhishek

Abhishek Bagchi

Job Title: Home Manager

Abhishek leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. His door is always open if you have any questions or queries.


Lauren

Lauren Steele

Job Title: Clinical Lead

Lauren is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.