At Brook View, there's no specific visiting hours, all that is asked is that you let the home know your in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.
Parking is available on site at Brook Viewl, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.
Brook View has a Review Score of 9.9 (9.859) out of 10, based on 15 reviews in the last 2 years. Over all time Brook View has 112 reviews.
Review from D T (Son of Resident) published on 23 August 2016
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5.0 out of 5
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Review from M R (Resident) published on 4 August 2016
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5.0 out of 5
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Review from Malcolm K (Nephew of Resident) published on 30 June 2016
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5.0 out of 5
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Review from Elizabeth B (Daughter of Resident) published on 29 June 2016
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Overall Experience
5.0 out of 5
Reply from Elaine Farrer, Director of Operations at Brook View
“Thank you for your various comments about our care standards and the multiple excellent ratings you have given. Thank you also for your honesty about the change of Home Manager. We do appreciate how any change in the Home Manager can initially be unsettling. Please be reassured that Maggie, our new Manager at Brook View, has transferred just a short distance from a neighbouring Colten Care home. She has a great deal of experience in management and we are confident that any sense of unsettlement your father may have will be extremely short lived as he and his fellow residents and Maggie all get to know each other.”
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Review from Penelope H (Daughter of Resident) published on 29 June 2016
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5.0 out of 5
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Review from J T (Friend of Resident) published on 10 February 2016
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Overall Experience
5.0 out of 5
2 Comments: 1) A very lightweight alarm on neck or wrist band would have brought more immediate help regarding a fall on the first floor.
2) I heard before Christmas that several staff were leaving. I hope it isn't reflected in the care residents receive.
Reply from Elaine Farrer, Operations Director at Brook View
Thank you for your comments about the care at Brook View. Regarding the question of help after a fall, please be aware there are people around at all times who can assist. If someone has a fall while they are on their own at any time, we’ll always do our best to respond straight away to a cry for help. We are of course happy to discuss individual alarm pendants if someone has a need and wants added reassurance. Our call bell systems can facilitate that. On the subject of staff moves, people leave for various reasons including career progression. We always provide an exit interview to help with handover of duties. Please be reassured that residents are at the heart of everything we do and that includes maintaining the quality of care as staff come and go. Thank you once again for your sharing your thoughts.
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Review from J S (Resident) published on 25 January 2016
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Overall Experience
5.0 out of 5
Reply from Elaine Farrer, Director of Operations at Brook View
We’re delighted that your friends say how much better and younger you look since coming to Brook View. We do put a great deal of effort into ensuring our food is of the highest standards. Our Catering Manager will speak to you directly to make sure you have the menu variety you seek and that the salt content is in keeping with your wishes. Thank you again.
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Review from Joan P (Daughter of Resident) published on 22 January 2016
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Overall Experience
5.0 out of 5
Reply from Elaine Farrer, Director of Operations at Brook View
Thank you for highlighting the point about fresh fruit. In fact, it is our policy to provide fruit with morning and afternoon teas and coffees. It seems that sometimes when this is served in residents’ rooms, they may not be offered the fruit option verbally. We will make sure this happens in the future. Thanks again.
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Review from Beryl C (Resident) published on 22 January 2016
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Overall Experience
4.0 out of 5
Reply from Elaine Farrer, Director of Operations at Brook View
Thank you for sharing your thoughts on our staff and we’re sorry you have occasional disappointment about the food. In our last Brook View residents’ survey 57% rated the food as excellent and 26% as good. Our Catering Manager will speak to you directly to understand more about what you want and aim to make you happier with the daily menu choices. Thank you again.
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Review from B P (Resident) published on 19 January 2016
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4.0 out of 5
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Review from Jean W (Daughter of Resident) published on 13 January 2016
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5.0 out of 5
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Review from Geoff F (Husband of Resident) published on 11 January 2016
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5.0 out of 5
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The Review Score of 9.9 (9.859) out of 10 for Brook View is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.859 for Brook View is calculated as follows: ( (161 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 177 Ratings = 4.859
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Brook View is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Apr 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
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Job Title: Home Manager
Abhishek leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. His door is always open if you have any questions or queries.
Job Title: Clinical Lead
Lauren is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.
