Castle View

Bridport Road, Poundbury, Dorchester DT1 2NH
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9.9 81 Reviews
  • Castle View, Dorchester
Thomas Hardy country is the setting for Castle View in Dorchester. This uniquely designed home is built on the Poundbury Estate with its links to the Duchy of Cornwall. The spacious reception area welcomes you to the home offering luxury en-suite accommodation to fifty-seven residents.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Castle View provides an atmosphere of spaciousness and light, with its luxurious reception lounge, garden room with French doors leading to patio and garden, large terrace, and second-floor lounge with panoramic views over the surrounding countryside.

The home offers four luxury suites with separate sleeping and living areas. A well-equipped activities room and cafe for the use of residents and visitors alike.

There are a fully equipped hairdressing salon and a selection of specialist bathrooms including a hydrotherapy bath.

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Care Provided by Castle View

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ashika Reddy (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (57)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Castle View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,316
  • (these prices are only a guideline, please contact Castle View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Castle View, there's are no specific visiting hours, all that is asked is that you let the home know your in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.


  • Parking

  • Parking is available on site at Castle View, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Castle View Reviews (81)

Total of 81, showing 21-40
9.9

Castle View has a Review Score of 9.9 (9.932) out of 10, based on 16 reviews in the last 2 years. Over all time Castle View has 81 reviews.

Overall Experience

  • 75
  • 5
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Review from H M (Resident) published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is excellent. Well cared for at all times. Food is very good.

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Review from Janine C (Daughter of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came into Castle View Care Home for a short stay at the end of her life. The care we received was second to none - absolutely outstanding.
We were supported and helped during a very distressing time. Every single member of staff was helpful and cheerful - nothing was too much trouble.
I couldn't
recommend Castle View more highly.

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Review from J H (Respite Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb. Thoroughly enjoyed my stay. Top quality.

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Review from Warren B (Son-in-law of Resident) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother-in-law suffers from lymphodema but had no problems when she entered Castle View. However, on collection after a two-week stay her legs had swollen and were leaking so much so that she could not walk. We had to borrow a wheelchair to get her back to her home. Where we called the district nurse
who came and was appalled at the state of her legs so much so that they came every day for the next 10 days to attend to her. As far as I know, no action was taken by the home apart from using towels. It is significant that after this visit no mention has been made by Castle View of completing a review form unlike when she stayed before. A truly disgusting experience, never to be repeated but will be followed by a formal complaint to CQC.

Reply from Peter Doyle, Operations Manager at Castle View

Thank you for your recent review regarding the care of your mother at Castle View. We are sorry to learn that you felt this occasion was different from her previous positive stays. Your mother came to Castle View with significant nursing needs that were previously managed and supported by the district nurses. The team at Castle View continued this support by providing quality care to your mother. During her two week stay she did not wish to elevate her legs which may have contributed to a decline in the presentation of her wounds. However, your mother did engage well with the dressing and nursing care provided. We operate an open and transparent culture and would have welcomed the opportunity to investigate the concerns further; however, you have declined. The nursing and care team at Castle View are highly regarded by the local GPs and frailty team, who work closely with all partner agencies, including our regulators (CQC) who hold the home in high regard. We are confident in the home’s nursing team and other areas of your review such as cleanliness and safety based on the positive feedback we regularly receive from those involved in the service and through our own quality assurance processes.


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Review from B K (Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a very nice welcome and helped to settle in. The staff are smiling and think of your needs before you do. They never look miserable if you ask for a cup of tea at 3 am and never mind if a disaster happens to you in the night.
The activities are very interesting and lots of residents come so that
we all meet up.
I think it's super value and makes me well and confident.

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Review from Pauline P (Sister of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was in your care for several weeks at the end of her life. I felt the care she received was wonderful. She was given every care and consideration, as was I when I visited.

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Review from Jonathon C (Nephew of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was in for palliative care and received the most caring and first-class experience. The staff couldn't do enough to make her comfortable following a long battle with cancer. Towards the end, the home was accommodating the family and their hospitality made us so comfortable. The service we received
made my aunt's last days bearable and for that we are grateful.

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Review from Molly B (Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful time with caring staff and great facilities.
I have really enjoyed my stay and have no hesitation to come again.

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Review from Valerie W (Respite Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A most pleasant stay, everyone is so friendly and helpful.
I would certainly recommend Castle View Care Home.

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Review from Janet W (Wife of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise highly enough the excellent level of nursing and care my husband received during his recent five month stay at Castle View Care Home. Its welcoming, friendly and calm atmosphere makes it an ideal place to reside and recover. All aspects of my husband's needs - medical, personal caring,
mobility support, diet and general welfare - were provided by professional, dedicated, patient and understanding staff. All staff were readily available to discuss and resolve any concerns, providing support for all the family. Heartfelt thanks to everyone.

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Review from Michael B (Respite Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with the care and support I received from all of the staff I received in the home. Everybody has been most attentive and nothing has been too much trouble. In addition, the home has the benefit of excellent facilities and a lovely garden. The food has also been exceptional including
delicious curries and other dishes. The desserts are very naughty but very nice.

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Review from Helen E (Daughter of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last few months of her life at Castle View and I cannot thank the staff enough for the care and kindness that they showed Mum during that time. All the staff were approachable, friendly, always there to help and support and were clearly dedicated to their work and the care and wellbeing
of the residents.

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Review from G C (Resident) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my stay at Castle View, which I have found a very friendly and efficient place.

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Review from E R (Resident) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy staying in this home and it has been very safe during this time.
The staff are excellent.

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Review from D A (Respite Resident) assisted by family/friend published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I entered Castle View, Poundbury, for respite care with some trepidation because, apart from a spell in hospital following a major stroke, I have not been apart from my wife in all our years of marriage. But having done so I found from the beginning that the staff was most friendly and helpful in all
my requirements. My fortnight in Castle View was a very happy experience. The nursing care was excellent and all meals were varied and of a high standard. All in all a happy experience.

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Review from R S (Resident) published on 20 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant all over.

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Review from Hazel W (Daughter of Resident) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Castle View for 4 years and I cannot praise the staff enough for their dedication to their positions and to the residents. They go the extra mile to ensure the residents are happy. As a relative it is very reassuring. I find all staff approachable, very friendly and always happy
to assist if needs be.

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Review from L B (Goddaughter of Resident) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has a very positive atmosphere. All the staff including handymen, cleaners, carers, nurses, kitchen staff, receptionists, admin staff and managers are all extremely cheerful, welcoming and helpful. Nothing seems to be too much trouble and they go out of their way to resolve any problems
or issues. Everyone you meet greets you and are genuinely caring.

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Review from Joyce C (Resident) assisted by family/friend published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I receive at Castle View is more than excellent. The staff in all departments are very friendly, caring and cannot do enough for me.

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Review from I H (Respite Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about this home has been marvellous.

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Current Review Score: 9.9 (9.932)

Overview of Review Score

The Review Score of 9.9 (9.932) out of 10 for Castle View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.932 for Castle View is calculated as follows: ( (179 Excellents x 5) + (13 Goods x 4) ) ÷ 192 Ratings = 4.932

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Castle View is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (1)

Ashika

Ashika Reddy

Job Title: Home Manager

Ashika leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.