Highcliffe Nursing Home

5 Stuart Road, Highcliffe, Christchurch BH23 5JS
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9.8 84 Reviews
  • Highcliffe Nursing Home, Christchurch
Highcliffe Nursing Home specialises in nursing and dementia care from a fabulous location that makes for a popular seaside retreat for up to 62 individuals.

All care plans are person-centred and directed towards the dignity of service users, carried out by friendly and experienced carers who have worked hard to build up a strong local reputation.

A computer-based care documentation system adds to the efficiency of carers and allows for more staff-to-resident interaction time.

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Care Provided by Highcliffe Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 62 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tracey Millar (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Funding & Fees Guide for Highcliffe Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,500
    • Self-Funded Nursing Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Nursing Care from £1,500
    • RESPITE Self-Funded Nursing Dementia Care from £1,500
  • (these prices are only a guideline, please contact Highcliffe Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Highcliffe Nursing Home Reviews (84)

Total of 84, showing 1-20
9.8

Highcliffe Nursing Home has a Review Score of 9.8 (9.813) out of 10, based on 21 reviews in the last 2 years. Over all time Highcliffe Nursing Home has 84 reviews.

Overall Experience

  • 62
  • 21
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Date Published

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Review from J J (Wife of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband receives is outstanding. His needs are met with empathy and understanding. The quality of service we both receive here is exceptional, all the staff are and friendly and are a credit to the company. My thanks to them all.

Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing Home

Thank you for your kind review which will be shared with the team.


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Review from B W (Daughter of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would not hesitate to recommend Highcliffe Nursing Home, they are professional, friendly, efficient and nothing is too much trouble for either the residents or the relatives. They even helped out when we had to adopt a little undercover work with the laundry and my mum never realised!
We were so
lucky my mum stayed at this nursing home, do not hesitate.

Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing Home

Thank you for your lovely review - it was an absolute pleasure to look after mum.


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Review from Judy B (Daughter of Resident) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy and content in the Highcliffe Nursing Home, she has a good routine, she loves the food, which is always of the highest standard. She enjoys all the activities, which are thoughtfully planned. The staff are very supportive and friendly to my mum and the whole family. I thoroughly
recommend it.

Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing Home

Thank you so much for your kind review which is appreciated by us all.


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Review from G W (Wife of Resident) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before my husband decided to stay I was here for a little over a month. I was very pleased and reassured that he would be happy here and I was proved right.

Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing Home

Thank you for your kind comments which we are very grateful for.


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Review from C H (Son of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's very organised and well run. The staff work very hard and in the main manage to be friendly and patient to both residents and their visiting friends and relatives. It has very pleasant and homely atmosphere which I know my mum appreciates and I know she is being well looked after. The activities
team are especially excellent and let residents know what is going on in the lounge which is priceless.

Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing Home

Thank you for your kind feedback which will be shared with the team.


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Review from V D (Wife of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very helpful, patient, and gentle with the residents and friendly to me. The home is always clean and meals are good and well presented. I go in regularly and would certainly recommend this home.

Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing Home

Thank you for your review and kind words. We will share your feedback with the staff.


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Review from Clive M (Son of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Originally planned for a 4-week respite break but due to ongoing medical issues had to extend it to 12 weeks. The staff were very understanding and were happy to keep extending the care while my wife recovered from her illness.
My father soon settled in and enjoyed his stay (He has early dementia).
His room was lovely with an en-suite shower room. The staff were very happy and cheerful and always willing to help with any requests.
Will use it again for respite care if necessary.

Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing Home

Thank you for your kind review which we will share with all the staff.


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Review from Mark K (Respite Resident) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highcliffe Nursing home is a wonderful place where the staff embrace you as part of their family. The attention to detail is second to none.
Staying there is like being enveloped in a beautifully soft, fluffy cushion, whilst being smothered in love and care.
Who could ask for more.

Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing Home

Thank you for your wonderful review which we will share with the team.


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Review from S A (Wife of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband who died recently was a resident at Highcliffe Nursing Home for about five and a half years. He was well cared for in every way. Unlike the previous home he was in, he never asked when he was coming home, and was always smiling, clean and well-fed. I visited the home regularly and only ever
saw residents treated with respect and kindness.

Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing Home

Thank you for your lovely review. It was a pleasure to look after your loved husband.


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Review from A B (Private Carer of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a carer for a resident at this lovely care home, I come every Friday and take him out for lunch.
Every time I have visited I have noticed just how lovely the staff (carers, nurses, care coordinators and admin/reception) are, not only to me but especially to the residents. The way they speak to
them is so very gentle and kind. I would definitely recommend this place to anybody who is looking for somewhere for a family member.

Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing Home

Thank you for your kind review which is very much appreciated.


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Review from Victor B (Son of Resident) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only in Highcliffe for just over 4 weeks before she died. In that time she was very well looked after. The staff are very helpful and support the family throughout the process.
Out of a number of care homes we visited when we entered Highcliffe we knew this was the one for our mother.
Unfortunately
Mum was not fit enough to make use of a number of the activities this care home offers its residents.
I would recommend Highcliffe to anyone looking for a care home.

Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing Home

Thank you very much for your kind review. This is very much appreciated and your comments will be shared with the staff.


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Review from Donna M (Daughter of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to share with you my experience of Highcliffe Nursing Home now that Mum has been a resident for over a year. Firstly, facing a very daunting and difficult decision to place Mum in a home our top priority was to find somewhere that would best suit her needs. Having visited several in the local
area which were not suitable we came across Highcliffe. The moment we stepped inside it felt right. The positive atmosphere and friendly nature of all the staff was just what we were looking for. The home is very attentive to her needs and she has settled into a routine very well. The daily activities and outings keep her engaged, which is beneficial for her progressing dementia. Overall I am very satisfied that she could not be in a better home and would thoroughly recommend them should you be looking for accommodation for your loved one. Many thanks to the staff at Highcliffe Nursing Home for their continued support.

Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing Home

Thank you for your feedback which is always appreciated and your kind words will be shared with the team.


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Review from Abby L (Friend of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic home, with incredibly welcoming and warm staff.
The onsite team are amazing and only have the care and comfort of the clients at the forefront of their minds.
I would recommend Highcliffe to anyone looking for a nursing home.

Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing Home

Thank you for your kind review which will be shared with the team.


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Review from Lyn R (Daughter of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

What's the point if you are unable to voice your concerns? Very disappointed with the phone calls regarding my relative accusing me of upsetting her every time I call. I was told the home has responsibility for her care but seriously I'm her family! Recorded the calls I have received regarding the accusations
and seeking professional advice. I was effectively told to lie or exaggerate the truth. Is that right?

Reply from Stephen Pullinger, Marketing Director at Highcliffe Nursing Home

This review unfairly targets our home manager, when she has simply been doing her job, in the tactful, compassionate way she always does, protecting the wellbeing of her residents. She was duty-bound to diplomatically address with Lyn R that her phone calls to her mother often upset her and that perhaps she could steer conversations away from matters that were clearly sensitive for someone living with dementia. Of course, the home manager is always open to further discuss the matter and that would surely be preferable to posting unfair reviews. You will see from the many other lovely reviews that the home and its staff are held in the highest regard.


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Review from Yvonne M (Wife of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As usual, we are really happy with his care. All the staff are lovely with him, from the carers, housekeeping, activities and even the maintenance man! We never have to worry about him. If he has to be ”in care”, Highcliffe is the best possible place for him to be!

Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing Home

Thank you for your review which is gratefully received and will be shared with the staff.


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Review from Robin S (Friend of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the last year, we have been visiting a long-term friend and have always been delighted by all aspects of your nursing home. Your staff are amazing and your property is always warm and clean and we have been most impressed by the afternoon shows.

Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing Home

Thank you so much for taking the time to complete a survey and share your feedback. This is greatly appreciated by us all.


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Review from J G (Son of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved Mum into Highcliffe Nursing as Mum had been in hospital for several weeks due to a fall at home. Not knowing anything about nursing homes and the daunting prospect of finding the right one, I needed to be sure I did my due diligence to find one that suited Mum. The minute I walked through the
door I felt immediately at home due the the warm nature of the staff and because of its wonderful surroundings. The staff had done their in-depth research on Mum, they knew everything about her and how to care for her too. As soon as I had the opportunity I moved mum in straightaway. She loved it even though her time there was short. Mum very quickly got used to the home and she made a short time of getting to know the kind staff and the residents too. The care, attention and kindness Mum received throughout her stay was first class. Highcliffe Nursing Home is somewhere I would have no hesitation in recommending.

Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing Home

Thank you so much for your kind review - it is greatly appreciated by the staff at Highcliffe Nursing Home.


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Review from Suzy D (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent the last two weeks of her life at Highcliffe Nursing Home. We are so grateful to all the lovely, friendly staff who looked after her. She always looked so well cared for and comfortable.
Highcliffe Nursing Home has such a warm, friendly atmosphere. Mum’s room was a good size and always very
clean. The laundry service was amazing.
Mum’s end-of-life care was outstanding. So professional, given with such kindness and compassion.
Thank you, I highly recommend this nursing home.

Reply from Highcliffe Manager at Highcliffe Nursing Home

Thank you so much for taking the time to write this review at such a difficult time for you and your family. Your comments will be shared with all the team.


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Review from K M (Son of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had to be moved from her previous care home to Highcliffe. We have been so impressed by all aspects of the home, the friendliness, care, sense of fun and camaraderie of the staff and the residents alike. Nothing seems to be too much trouble and my requests/queries are handled quickly and with
excellent feedback. I have nothing but praise for the staff who have welcomed Mum with open arms and I look forward to attending the amazing events that have been arranged for the residents. A huge big thank you!

Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing Home

Thank you very much for your kind feedback which will be shared with the team.


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Review from D N (Son of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent room size, furnishings and bathroom. Kind, efficient and professional staff, everyone I met. Mum said food was good although most had to be mashed so she could eat it. Mum was always treated with dignity and we were always very confident about her care.

Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing Home

Thank you for your kind words which is greatly appreciated and will be shared with the team.


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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Highcliffe Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Highcliffe Nursing Home is calculated as follows: ( (206 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 241 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highcliffe Nursing Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (3)

Tracey

Tracey Millar

Job Title: Home Manager

I started my career as a secretary for Lloyds Bank in 1981 and became a PA for the Business Banking Managers. The Business Banking department relocated to Poole in 2007 and I decided it was time for a change because of the travelling. An advertisement for an part time administrator/Activities person at Highcliffe Nursing Home caught my eye and I have never looked back. The company have supported me to progress in my career from Administrator to Business Manager, Deputy Manager, Registered Manager at Highcliffe now including Operations Manager for the South. I love being around and supporting elderly people as I had such a close relationship with my grandparents that I thought this was the job for me and it is. I am passionate that we provide the best care, lots of laugh and fun which we do our very best to provide.


Joanne

Joanne Jarvis

Job Title: Deputy Manager

I am an enthusiastic, caring, and dependable registered nurse who thrives on making a difference. With over 15 years of care experience, I started my career as a health care assistant and progressed my way up to senior care assistant before I went on to complete my nursing degree back in 2019. I started working at Highcliffe Nursing in February 2024, I am the home's deputy manager. I love that Highcliffe Nursing Home has its ethos of care built around its residents. I have a passion for helping people achieve their best possible level of health and well-being, and I can continue doing so thanks to this positive culture Highcliffe Nursing Home has. In my free time, I do a lot of volunteering in and around the community of Highcliffe, I also enjoy setting up and participating in charity fundraisers for local charities and charities close to my heart, such as the Alzheimer’s Society and MacMillan Cancer Support.


Emma

Emma Hendy

Job Title: Administrator

Joined: 2022

Emma and her partner moved from North Devon to Dorset in May 2022. Her background is in office administration and reception duties and she has previously worked as a medical receptionist. She has been able to bring all her experience into her role at Highcliffe. On days off, she loves going on long walks in the New Forest and along the beach.


Frequently Asked Questions about Highcliffe Nursing Home

What types of Care is Highcliffe Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Highcliffe Nursing Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Highcliffe Nursing Home have?

There are 44 Single Rooms and 9 Couples/Companion Rooms.

What are the Facilities & Services at Highcliffe Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Highcliffe Nursing Home to the centre of Christchurch?

3.7 mile(s) as the crow flies, distance by road may be significantly further.