Review from L B (Friend of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience

I have worked in two nursing homes and my husband had to reside in one for two years in Surrey. I have had to find a place now for the man I dearly love and was hoping to marry. Within one house I knew he would receive tender, loving care here and service with a smile. I have visited frequently for

ten weeks and the heart-felt caring has been consistent. It is very hard work, I know! I would use the word devoted if I may. Probably the most meaningful comment is as follows: this very morning I said to my daughter. If I need to be looked after in the future (73 and well), please see if Highcliffe Nursing Home has a place.

Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing Home

Thank you for your kind review which will be shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G F (Son of Resident) published on 26 February 2023
Submitted via Postal Card • Report

Overall Experience

Very happy with the staff and how my mother is treated. Mum arrived in a poor state of health after discharge from the hospital. The staff had to learn how to care for a person who had changed greatly since her hospital admission. Steady improvements in her health have been made, though mum has not

made it easy for herself. I should not expect too much for a lady approaching her 102nd birthday! Unfortunately, she has not experienced much of the food and activities available.

Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing Home

Thank you for taking the time to review our home and for your very kind words which will be shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ruth E (Daughter of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience

My mum is well looked after by very caring staff. The home is clean and has lots of activities arranged, although Mum is currently too ill to join in. Mum particularly enjoys the food, and it is good to know that the carers help her to eat when needed.

Reply from Highcliffe Manager at Highcliffe Nursing Home

Thank you for your kind words, which will be passed on to our staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Son of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience

Very friendly staff provide really wonderful, caring and sensitive support which creates real peace of mind for me. The food smells and looks very appetising and is clearly prepared from fresh ingredients.
The whole home is clean and tidy, creating a positive impression that the team keep on top of

all aspects of running the home.
The varied events and visits provide a really enjoyable atmosphere which my mother looks forward to participating in.

Reply from Highcliffe Manager at Highcliffe Nursing Home

Thank you for your kind words which will be shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Sister of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience

Caring and compassionate staff who always go the extra mile to make residents feel safe, comfortable and loved.

Reply from Highcliffe Manager at Highcliffe Nursing Home

Thank you for your very kind words which will be shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Daughter of Resident) published on 8 February 2023
Submitted via Website • Report

Overall Experience

Following a difficult stay in hospital and a very thorough clinical assessment by the clinical team at Highcliffe Nursing Home, Dad joined the home last month. He was greeted like an old friend and was given immediate care and support. The rooms are lovely with everything Dad needs and they are kept

spotlessly clean like the rest of the home. There are plenty of staff who always go about their business in a friendly but professional manner and I have witnessed them treating all residents with dignity and respect which also extends to resident's families. I am always kept up to date with how dad is and if I want to know anything all I have to do is ask. The family liaison officer is friendly, knowledgeable and extremely helpful.
The food is always well presented and tea/hot chocolate and snacks are always available.
The safety and security at the home is exemplary and I wouldn't hesitate to recommend this home to anyone needing to make the decision of moving a loved one into care.

Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing Home

Thank you for your kind words and taking the time to review our home. It is always good to have positive feedback from our relatives.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Corinne B (Daughter of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience

My father was at Highcliffe Nursing Home from June to September of this year.
He was very happy to be there so much so when he had a spell in hospital, he was very keen to come back to Highcliffe for his last days.
My husband and I were kept well informed at all times. On arrival we were greeted like

family and given space and time to discuss any concerns or to be given updates.
Dad was very much an animal lover and had the opportunity to be visited twice by firstly a tortoise and secondly a therapy dog a few days before he died peacefully in his sleep. This was a special thing to do and helped in many ways. A photo was sent to us which was a lovely touch.
We have already recommended Highcliffe to others. Thank you for looking after Dad and our family.

Reply from Highcliffe Manager, Home Manager at Highcliffe Nursing Home

Thank you very much for your kind review it was a pleasure to have your father in our care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B E (Wife of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience

Care staff are on the whole very caring.
My husband very much enjoys the increase in activities!
On the whole, very good and husband sees it as his home now.
The food is excellent and very varied with lots of vegetables.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rachel L (Daughter of Resident) published on 24 May 2022
Submitted via Website • Report

Overall Experience

Mum was taken poorly in April this year and also diagnosed with cancer. During her time in hospital it soon became apparent that I could no longer care for her at home and so going into either a hospice or nursing home was the only option. It filled me with dread and guilt but the moment we arrived

at Highcliffe Nursing Home, everyone there could not do enough for us.
This has continued and my mum is so happy there and loves all of the staff. I am greeted by all and have got to know so many of them.
They go above and beyond and treat mum as I would do. She is loved and cared for and I am confident that no matter where this dreadful disease takes us, they will not only be there for her but me too.
There are no enough words to thank these wonderful people.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark M (Son of Resident) published on 18 March 2022
Submitted via Website • Report

Overall Experience

Mum was professionally and thoughtfully cared for by the impressive staff of Highcliffe Nursing Home during the last four months of her life. She was suffering from Alzheimer’s and, having made the difficult decision to put Mum in a care home, we were delighted by the care provided by Highcliffe Nursing

Home.
Whenever we saw Mum, she was clean, well dressed, hair done and comfortable. Her room was always clean and her clothes well organized. They event pro-actively, proposed a room change to suit her preferences.
Highcliffe Nursing Home struck the right balance between the medical/technical aspects of her care whilst keeping a warm and friendly atmosphere. As her needs changed the friendly and approachable staff adjusted the services and facilities to keep Mum comfortable and pain-free during the final stages of her illness. We were promptly kept informed about any changes in her condition and consulted about the proposed changes in her care.
They made her feel at home during the last months of her life, we will be forever grateful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A T (Resident) published on 18 April 2021
Submitted via Postal Card • Report

Overall Experience

I would like to say the care I received was excellent. The staff, nothing was too much trouble. The food was also very good. So I would recommend the home to anyone who asked about it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham V (Son of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience

Mum has now been resident for over 7 months during which time Covid regulations have been in force. However, one cannot thank the nursing, admin and entertainment teams for making this time as pleasurable as possible for both Mum and her family. Everyone has gone out of their way to ensure we can keep

in touch either via facetime or messenger face to face calls and even when the demand on wifi with all and sundry trying to be online they have always ensured we made contact. Communication back via email of home and resident updates have been well administered and during a recent one to one chat with Mum's medical care plan advisor we were kept well informed. Every effort was made for home distanced visits and whilst I never managed I know it was well received. We now desperately look forward to the opportunity to love and hold our loved ones in person within the home - before it's too late! Many thanks to all the staff at Highcliffe, you are doing a great job keep up with the good work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane C (Daughter of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience

The past year has been immensely difficult due to the pandemic. The staff at Highcliffe Nursing Home have constantly kept in touch with regular letters and calls as/when appropriate. The most outstanding fact is that they have managed to keep residents safe and Covid free.
Most recently there was a

virtual families' meeting where assurances were given that as far as possible life for residents has continued as normal. Activities are posted on Facebook.
On a more personal level, I am aware of the care, compassion and support given to my father. It was clear - when visits were possible last summer and into the autumn - that the staff are so understanding of him and give enormous care and support to ensure his wellbeing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Frances N (Daughter of Resident) published on 13 March 2021
Submitted via Website • Report

Overall Experience

My mother has been at Highcliffe Nursing Home since February 2018. We cannot praise them enough. It means so much to us to know that our mum is properly cared for, especially during this last year with the covid pandemic. They make sure that everyone gets all the love, care, attention and stimulation

they need. We can't thank them enough for looking after mum so well and keeping her safe.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue D (Cousin of Resident) published on 2 March 2021
Submitted via Website • Report

Overall Experience

My cousin has been a resident for a year now and happily considers this as her home. The Covid 19 pandemic has sadly prevented me from visiting regularly but I am able to speak to my cousin at any time via a telephone system that uses her mobile phone sim card. All staff are approachable so I know if

I have any concerns about my cousin I would be able to get the help and reassurance needed. I am so very grateful that Covid has been kept at bay at this Home due to the excellent management.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally B (Daughter of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience

My dad can be quite difficult at times and the entire staff are always friendly and supportive of Dad and the family. We get regular updates from the nursing staff and his care is fantastic. He always tells me when he has had a good meal and enjoys the homemade cakes!
Highcliffe Nursing Home is light

and welcoming and has a lovely, well-tended residents' garden.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maria R (Wife of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience

My husband has been looked after in a very caring, sensitive and positive manner. He is difficult in attitude quite often and has been treated with kindness and respect by all his carers. I feel very happy that he is there. The staff are always courteous and informative about his health and wellbeing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jenny Y (Daughter of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience

Dad was admitted to the nursing home for respite care in January last year after a severe attack of rheumatoid arthritis robbed him of his mobility and left him in a lot of pain. It was the worst possible time as Covid 19 was emerging fast and the country was about to go into lockdown. He had only been

there a matter of weeks when the home had to close to visitors and I could no longer visit daily. We had to take the decision for Dad to become a permanent resident during lockdown. Despite my concerns that he would not be able to settle, the staff were fantastic with him and one year on he is happy, settled and pain free. I have nothing but praise for the way the staff have coped during these really difficult times and have managed to keep Dad safe and settled.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally D (Friend of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience

All the staff and management within the home are very attentive and caring to the residents, their family and friends. The residents receive excellent care and attention and warmth. The home is very welcoming and alive with sounds of singing and laughter from residents and staff.
Fabulous activities

and events take place which is posted on Facebook for families to see, the residents are so happy.
I would highly recommend Highcliffe Nursing Home as they listen, they care, they support, they work as a team to provide the best care possible to loved ones.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy E (Daughter of Resident) published on 11 August 2020
Submitted via Website • Report

Overall Experience

All staff are kind and caring and I am happy that Mum is so well looked after. Mum gets a lot of stimulation which I think helps. The entertainment is very good. The manager, admin and entertainment is all well organised.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Highcliffe Nursing Home

Care Provided by Highcliffe Nursing Home

Good to Know

Funding & Fees Guide for Highcliffe Nursing Home

Facilities