Highcliffe Nursing Home

5 Stuart Road, Highcliffe, Christchurch BH23 5JS
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9.8 84 Reviews
  • Highcliffe Nursing Home, Christchurch
Highcliffe Nursing Home specialises in nursing and dementia care from a fabulous location that makes for a popular seaside retreat for up to 62 individuals.

All care plans are person-centred and directed towards the dignity of service users, carried out by friendly and experienced carers who have worked hard to build up a strong local reputation.

A computer-based care documentation system adds to the efficiency of carers and allows for more staff-to-resident interaction time.

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Care Provided by Highcliffe Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 62 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tracey Millar (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Funding & Fees Guide for Highcliffe Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,500
    • Self-Funded Nursing Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Nursing Care from £1,500
    • RESPITE Self-Funded Nursing Dementia Care from £1,500
  • (these prices are only a guideline, please contact Highcliffe Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Highcliffe Nursing Home Reviews (84)

Total of 84, showing 41-60
9.8

Highcliffe Nursing Home has a Review Score of 9.8 (9.813) out of 10, based on 21 reviews in the last 2 years. Over all time Highcliffe Nursing Home has 84 reviews.

Overall Experience

  • 62
  • 21
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Date Published

84
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Review from E R (Daughter of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Highcliffe Nursing Home for nine months. Before she was a resident of another nursing home, which was not such a positives experience for her or us as her family. What I like about Highcliffe is the friendliness of all the staff from domestic, support workers, site team, nurses,
activities coordinator and management. The activities are well thought out by a conscientious and likeable staff. The care is very good with maintaining dignity. Lots of consistent staff who are loyal to their jobs. It's a cheerful, happy, well run home. Manager is very approachable and gets involved, not just office-based.
Would recommend.

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Review from M B (Son of Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Highcliffe Nursing Home at short notice as the previous home was closing down (to be demolished as a building plot).


Fortunately, the move has been very good for mum. She has been well looked after by friendly, dedicated staff and is comfortable and relaxed in her room, which

she is happy with.

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Review from R W (Sister of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in Highcliffe since April. I cannot speak too highly of the care she is given, and also the concern and kindness shown to me when I visit particularly as she no longer knows me.

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Review from Christopher H (Son of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the home to be a friendly environment and my mother seems to be quite settled most of the time. The staff are very caring and very helpful. The activities are very good and diverse and even includes gardening which keeps residents happy and interested.

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Review from P B (Partner of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very caring and helpful. Far beyond their duties and keep smiling - Excellent.

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Review from Sue M (Daughter of Resident) published on 16 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad is very happy in the home and well cared for.


My family can visit whenever they want and are always made welcome.


The food is homely and wholesome and dad loves it.


The staff are always kind and smiling and make you feel part of the family.


I would recommend the home to anyone.


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Review from M L (Wife of Resident) assisted by family/friend published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and helpful, keeping us informed of any problems, etc.
Plenty of good food and daily activities.

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Review from J W (Daughter of Resident) published on 13 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father seems very content at the nursing home and I feel that his needs are met very well and that he is very well cared for. The staff are always very upbeat, approachable and happy to answer any of my questions regarding my father's care.

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Review from Janis D (Niece of Resident) published on 10 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff here are excellent, both nursing and management. There are plenty of activities which residents can join in with should they wish to do so. A very caring and committed environment for those needing care.

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Review from Philippa O (Niece of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot visit often - three hours away.
Need to know my relative is looked after safely and kindly.

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Review from Duncan (Son of Resident) published on 12 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for twelve months now. He is well looked after. His room is always clean. He is well fed and always looks forward to meals. Although a fairly solitary character, he is encouraged to join in with the various activities taking place, or he is supported with activities in
his room.
The staff are always very friendly and helpful when we visit or call on the phone.
As I live some distance away from him and cannot visit very often, I am reassured that he is being well looked after.

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Review from John B (Son of Resident) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my sincere thanks to all the staff that made my mother's last months very comfortable, clean and very well cared for and the jolly happy atmosphere throughout the home.

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Review from Sylvia H (Partner of Resident) published on 11 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were excellent, very friendly and professional. As well as treating my partner with compassion they also offered me plenty of support.


Rooms are clean and tidy, food is excellent.


The activities were enjoyable and residents encouraged but not forced to participate.


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Review from Jean H (Wife of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has stayed at Highcliffe Nursing Home on two separate occasions and been very happy and well cared for.
My husband particularly enjoyed the food and the lovely care staff.
My husband will definitely return for another stay.

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Review from G W (Resident) assisted by family/friend published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff were friendly and helpful in all circumstances, the nurses likewise.
A cheerful atmosphere always present.
After a long stay, I would return willingly if the need arose.

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Review from Lucy S (Niece of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot fault the service my aunt has received. She has been receiving palliative care for six months. She is always clean and tidy. People pop in and check her all the time.
They keep in touch and are friendly.
As a family, we could not ask for more.

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Review from Lynne A (Wife of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been here for nearly 2 years. In all that time I have seen all residents treated with respect, dignity and patience. The staff always shave time to chat with them and listen too. Laundry staff are very efficient. The rooms are always clean and the food superb, catering for all tastes.
There is plenty of entertainment, ranging from singers, visits from the owl sanctuary and petting animals and visits to garden centres and cafes.
The nursing staff are extremely knowledgeable and vigilant, re. timing, dosage of medications and treatment of other health issues. Superb.

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Review from Rosemarie E (Sister-in-law of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very good and my relative is well looked after.

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Review from June M (Wife of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is really good. Residents are well cared for, well fed. Needs are dealt with quickly. I am very happy with everything. My husband has been here for nearly 3 years and I have no worries.

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Review from Sue M (Daughter of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first telephone conversation with the Manager, I felt very comfortable and welcomed. This feeling was confirmed when I visited by the attitude of the Manager and the homely atmosphere there. During my mother's short stay I was extremely impressed with all members of staff. Everyone from all
denominations, showed care, compassion, consideration and respect, not only to my Mum but also to me. Sadly Mum passed away after only 3 weeks but, again, they ensured this was as peaceful as possible. At all times Mum's care and wellbeing were paramount, but not only Mum's, mine also. They all gave me such support during an extremely difficult time and made sure I was as comfortable and looked after as possible. I certainly made the best choice of home for Mum and I have nothing but praise and admiration for all the staff, but especially the Manager, who is obviously a great team leader and enormous asset.

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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Highcliffe Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Highcliffe Nursing Home is calculated as follows: ( (206 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 241 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highcliffe Nursing Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Tracey

Tracey Millar

Job Title: Home Manager

I started my career as a secretary for Lloyds Bank in 1981 and became a PA for the Business Banking Managers. The Business Banking department relocated to Poole in 2007 and I decided it was time for a change because of the travelling. An advertisement for an part time administrator/Activities person at Highcliffe Nursing Home caught my eye and I have never looked back. The company have supported me to progress in my career from Administrator to Business Manager, Deputy Manager, Registered Manager at Highcliffe now including Operations Manager for the South. I love being around and supporting elderly people as I had such a close relationship with my grandparents that I thought this was the job for me and it is. I am passionate that we provide the best care, lots of laugh and fun which we do our very best to provide.


Joanne

Joanne Jarvis

Job Title: Deputy Manager

I am an enthusiastic, caring, and dependable registered nurse who thrives on making a difference. With over 15 years of care experience, I started my career as a health care assistant and progressed my way up to senior care assistant before I went on to complete my nursing degree back in 2019. I started working at Highcliffe Nursing in February 2024, I am the home's deputy manager. I love that Highcliffe Nursing Home has its ethos of care built around its residents. I have a passion for helping people achieve their best possible level of health and well-being, and I can continue doing so thanks to this positive culture Highcliffe Nursing Home has. In my free time, I do a lot of volunteering in and around the community of Highcliffe, I also enjoy setting up and participating in charity fundraisers for local charities and charities close to my heart, such as the Alzheimer’s Society and MacMillan Cancer Support.


Emma

Emma Hendy

Job Title: Administrator

Joined: 2022

Emma and her partner moved from North Devon to Dorset in May 2022. Her background is in office administration and reception duties and she has previously worked as a medical receptionist. She has been able to bring all her experience into her role at Highcliffe. On days off, she loves going on long walks in the New Forest and along the beach.