Review from Mana R (Stepdaughter of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience

The staff are kind and considerate and are very aware of the needs of my relative.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Melinda M (Wife of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience

My husband who does not have dementia but cannot walk said to me a few weeks after moving into Highcliffe "If I can't be at home then I'm happy here". There could be no higher recommendation. Staff are caring, capable and approachable, the home is well kept and I am able to have peace of mind knowing

he is being well looked after. If I become unable to look after myself, I'll see if they have room for me.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F G (Niece of Resident) published on 7 May 2018
Submitted via Postal Card • Report

Overall Experience

Having visited my uncle a few times unannounced I was so touched by his level of care when he's been in the lounge or in his room. Carers are constantly checking on him, making sure he has drinks, asking if he's ok and also take the time to be 'his friend', chatting with him! All staff are so friendly,

caring and attentive. The place is always so clean and homely and so welcoming to visitors too. The staff are truly incredible!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joseph S (Friend of Resident) published on 30 April 2018
Submitted via Website • Report

Overall Experience

Just the best well run nursing home in Dorset......the staff are excellent, the food is fantastic always looks so fresh...... everyone is always so helpful when I ring the doorbell, to let me into the home.
I was talking to the manager the other day and she was just the best so helpful and understanding

about anything I was asking her. I think the home is a lovely place to live...... the rooms are a good size and good value for the fee they charge.
They have lots of things going on in the home .... from animals coming in to live music on Thursday, I love coming in to the care cafe on the first Thursday of the month to talk about different things going on in the local community.......and the person who runs care cafe is just excellent at what he does .....he knows his stuff, and he is so HAPPY to help on any topic we talk about.
And I hear he is also involved in gaining the gold standard award for the home, this is an excellent idea for the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David H (Son of Resident) published on 16 March 2018
Submitted via Website • Report

Overall Experience

We chose Highcliffe Nursing Home for Mum, as her dementia worsened, in 2015 mostly because it was convenient for Dad to visit on his mobility scooter. We also liked the fact that my wife and I could call in unannounced at any time to keep an eye on her (you hear such terrible stories in the press).

As it turned out I don't think we could have chosen anywhere better. Dad visited most days but his mobility issues meant that he needed help in and out of the building and the staff were always there to support him.

Whilst, from the outside, the care home may not look as modern as others, what's important is what happens inside. Certainly, my wife and I always felt that Mum was well cared for and very much loved by all the staff. The care and support offered not only to her but to us during her final days were wonderful and it was a comfort to know that she died in her own bed, surrounded by familiar voices and people who loved her. We feel like we've lost an extended family ourselves.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark B (Son of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience

Dad has dementia and is not mobile so he needs a lot of help and attention at the home which I am confident that he receives. My wife and I live a long distance from the home (my brother and his wife live nearby) so we phone him in between visits and it is never too much trouble for the staff to take

the phone to Dad and help him while we have a conversation.

When we visit Dad it is usually unannounced but we are always met by friendly and helpful staff and the home is in consistently good order. It is clear from Dad's responses that he always enjoys his meals and he has a friendly relationship with staff. Staff are very attentive to Dad and have a lot of patience with him even when he has some not so good days.

We are confident that Dad is as happy as he can be, safe and comfortable due to the constant care of staff and management of the home. This is very reassuring as we live so far away.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sonya (Daughter of Resident) published on 17 January 2018
Submitted via Website • Report

Overall Experience

Due to my Dad’s deteriorating health, he has had to move from independent living with care to Highcliffe Nursing home. We have been so impressed with how caring, helpful and understanding your staff have been. It has made a tough and emotional transition much easier to deal with for us all and Dad has

taken to his move so much better than expected.
We are thoroughly impressed with the kindness and quality of care you are providing. Dad’s Care Plan has been thorough and humanistic and covers all aspect of his care and accounts for his personality.
I appreciate the staff working with him even on his grumpy days!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ron S (Son of Resident) published on 8 January 2018
Submitted via Website • Report

Overall Experience

I and the rest of the family were very impressed with the care received by my father. The premises are excellent but even more impressive were the staff. Their caring attitude helped my mother through a difficult time and ensured that my father's last days were as comfortable as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marilyn L (Daughter of Resident) published on 27 December 2017
Submitted via Website • Report

Overall Experience

My mother was in this home for several weeks, following a severe stroke which left her paralysed and unable to speak. The care staff were very kind, the catering staff were good, the helpers and assistants were friendly. Mum is now living back with us but the staff in the care home looked after her

while we were trying to re-arrange our house to enable us to have mum back at home. It was nice for her to have a garden to look at.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynda M (Wife of Resident) published on 25 October 2017
Submitted via Website • Report

Overall Experience

My husband has been resident at Highcliffe Nursing home for nearly 3 years. He suffers from Parkinsons and Lewy Body Dementia. He has been very well cared for by the dedicated staff. When I visit him (unannounced) he is always clean and in his own clothes and the staff treat him with respect and

dignity. There is not a large turnover of staff which I feel is always a good sign, and staff are always kind to me and our son. I am telephoned with updates when necessary and the Manager and I are often in email communication.

My husband has previously been in other care homes and the hospital and I am far happier with his treatment here than anywhere else.

Whenever I can, I thank the staff as they all behave most professionally in very difficult situations. I am most grateful to them all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah C (Daughter of Resident) published on 11 April 2017
Submitted via Website • Report

Overall Experience

My father entered Highcliffe Nursing Home just before Christmas 2016, he was suffering from vascular dementia and lung cancer. From the moment of his arrival, all the staff were warm, caring, professional and made him feel at home.
As I live abroad and there is no other family, I felt reassured that

he was being well taken care of.
I am so grateful to the management and all her team for caring for my father in his last few months.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gill M (Daughter of Resident) published on 7 April 2017
Submitted via Website • Report

Overall Experience

The staff could not have been more friendly or welcoming to my father in the late stages of his dementia & indeed to our family. Even though Dad sadly only spent his last 3 weeks in the very capable hands of the managers & support staff, they couldn't have been more respectful & caring. They showed

him every kindness, with true compassion & patience. As much as I was dreading leaving Dad in a nursing home when I couldn't cope at home single-handed anymore, I couldn't have been more reassured & my mind put to rest by their constant communication & vigilance. It made all the difference to Dad & myself & took all the worry away. I cannot praise them too highly or thank them enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul B (Son of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience

We normally visit once per week always unannounced so nothing could be hidden or disguised for the cynical.
The management and care staff without exception are dedicated and truly amazing people, not only when we visit but when we phone too.
Whilst the "hardware" (the physical building itself) may

not be five-star luxury, the staff are absolutely the best. My father is treated with great care, respected and love at all times. I can see he is as happy as he can be, even in his sadly diminished state. The staff's optomistic and cheerful willing attitude is infectious to my dad and other residents too, as well as us. A big thank you to all!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tony B (Son of Resident) published on 8 March 2017
Submitted via Website • Report

Overall Experience

My mum was admitted to Highcliffe Nursing Home in July 2016. She was in the final stages of lung cancer and unable to do much for herself. As I am sure is common with lots of patients - she didn't want to die, hated being dependent and just wanted it all to go away so she could go home. This meant

she was never going to be the most cooperative or friendly patient. The staff at Highcliffe, however, were never phased by this and mum's general grumpiness was always met by smiling, kind, caring and efficient staff. We were able to visit nearly every day - sometimes twice a day - and so could see that all the staff who dealt with mum had the same cheerful but professional approach at all times. This was a very difficult time for us and I consider we were very lucky to have had the support, assistance and courtesy of all the staff there. I wish I could thank all the staff by name, but special mention must go to our Nurse and the team leaders.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Josephine B (Sister-in-law of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience

I have been visiting for nearly five years and I have found all the staff and carers have been wonderful. I usually visit around lunch time and the food always looks excellent and plentiful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet S (Daughter of Resident) published on 15 February 2017
Submitted via Website • Report

Overall Experience

My mum transferred to Highcliffe from Hertfordshire in Sept 2016. She brought with her photographs of the family and her own television.
She settled in very well from the beginning and has never looked back. She is quite mobile and enjoys the musical activities in the downstairs lounge. She is able

to feed herself and is often escorted to the downstairs dining room to eat her lunch with some of the other residents. The staff are all very kind and caring and she benefits from their interactions and their cuddles. She is well looked after and my brother and I know that she is in a safe and caring environment. We are very happy with the care and feel that all the staff work well together to provide my mum with the best possible care outside of her home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynette G (Daughter-in-law of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience

My Mother in Law is more than content with the services provided. I have always been met with a warm welcome from the staff and I find them to be very approachable with any concerns.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M T (Husband of Resident) published on 6 December 2016
Submitted via Postal Card • Report

Overall Experience

I found all the staff very nice and also helpful. Every time I've come in, my wife was very happy. I've been coming every day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracie B (Daughter of Resident) published on 2 December 2016
Submitted via Website • Report

Overall Experience

My father came to Highcliffe Nursing home having spent 9 weeks in hospital extremely unwell with kidney and liver conditions. On top of that, he has Alzheimers. His needs are complex and it is a worry to let your loved one go into care - like handing over a precious and helpless child - even though

he is 85! I want to commend all the team at Highcliffe for all the care and concern they show my father. All the team are always ready to chat and answer any concerns. Everyone seems up to date with what is happening to my dad and if they don't know the answer, they will promptly find out. How lovely for a nurse I had never met before to take time to introduce herself to me and talk about my dad. How kind too that you are always offered a cup of tea whatever time you visit - even though they have a million chores to do. The home is always quiet, warm, clean and most importantly calm. My dad is still very poorly but I sleep better at night knowing he is at Highcliffe and in caring hands.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David S (Son-in-law of Resident) published on 16 November 2016
Submitted via Website • Report

Overall Experience

My father-in-law has been a resident in Highcliffe Nursing Home for nearly a year now.
Our family has been so impressed with the very high quality of care given by all the excellent staff. There is always a lovely, positive and friendly feeling within the home and there is clearly a culture there

which ensures that residents are treated with love and respect.
The lounge area is a very welcoming place too and the staff constantly ensure that residents are given attention and the things they need.
The communication between the home and ourselves has been excellent too.
We are delighted that we chose the home for our relative who is very happy there. And we know that he is receiving an excellent standard of care at all times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Highcliffe Nursing Home

Care Provided by Highcliffe Nursing Home

Good to Know

Funding & Fees Guide for Highcliffe Nursing Home

Facilities