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Highcliffe Nursing Home

5 Stuart Road, Highcliffe, Christchurch, Dorset BH23 5JS
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We have been so impressed by all aspects of the home, the friendliness, care, sense of funK M(Son of Resident/Service User)
Highcliffe Nursing Home, Christchurch
I need to be looked after in the future (73 and well), please see if Highcliffe Nursing HomeL B(Friend of Resident/Service User)
Highcliffe Nursing Home, Christchurch
Excellent room size, furnishings and bathroom. Kind, efficient and professional staffD N(Son of Resident/Service User)
Highcliffe Nursing Home, Christchurch

Highcliffe Nursing Home specialises in nursing and dementia care from a fabulous location that makes for a popular seaside retreat for up to 62 individuals.

All care plans are person-centred and directed towards the dignity of service users, carried out by friendly and experienced carers who have worked hard to build up a strong local reputation.

A computer-based care documentation system adds to the efficiency of carers and allows for more staff-to-resident interaction time.

Care Provided by Highcliffe Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,300 - £1,950£1,300 - £1,950
Residential Dementia Care£1,300 - £1,950£1,300 - £1,950
Nursing Care£1,300 - £1,950£1,300 - £1,950
Nursing Dementia Care£1,300 - £1,950£1,300 - £1,950

*Fees are subject to assessment

Contact Highcliffe Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Tracey Millar (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (9)
  • Single Rooms with ensuite Wet Room (34)

Highcliffe Nursing Home Reviews (96)

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9.7

Highcliffe Nursing Home has a Review Score of 9.7 (9.717) out of 10, based on 21 reviews in the last 2 years. Over all time Highcliffe Nursing Home has 96 reviews.

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Review from Marilyn L (Daughter of Resident) published on 27 December 2017 Submitted via Website
Overall Experience

My mother was in this home for several weeks, following a severe stroke which left her paralysed and unable to speak. The care staff were very kind, the catering staff were good, the helpers and assistants were friendly. Mum is now living back with us but the staff in the care home looked after her while we were trying to re-arrange our house to enable us to have mum back at home. It was nice for her to have a garden to look at.

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Review from Lynda M (Wife of Resident) published on 25 October 2017 Submitted via Website
Overall Experience

My husband has been resident at Highcliffe Nursing home for nearly 3 years. He suffers from Parkinsons and Lewy Body Dementia. He has been very well cared for by the dedicated staff. When I visit him (unannounced) he is always clean and in his own clothes and the staff treat him with respect and dignity. There is not a large turnover of staff which I feel is always a good sign, and staff are always kind to me and our son. I am telephoned with updates when necessary and the Manager and I are often in email communication.

My husband has previously been in other care homes and the hospital and I am far happier with his treatment here than anywhere else.

Whenever I can, I thank the staff as they all behave most professionally in very difficult situations. I am most grateful to them all.

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Review from Sarah C (Daughter of Resident) published on 11 April 2017 Submitted via Website
Overall Experience
My father entered Highcliffe Nursing Home just before Christmas 2016, he was suffering from vascular dementia and lung cancer. From the moment of his arrival, all the staff were warm, caring, professional and made him feel at home.
As I live abroad and there is no other family, I felt reassured that he was being well taken care of.

I am so grateful to the management and all her team for caring for my father in his last few months.

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Review from Gill M (Daughter of Resident) published on 7 April 2017 Submitted via Website
Overall Experience

The staff could not have been more friendly or welcoming to my father in the late stages of his dementia & indeed to our family. Even though Dad sadly only spent his last 3 weeks in the very capable hands of the managers & support staff, they couldn't have been more respectful & caring. They showed him every kindness, with true compassion & patience. As much as I was dreading leaving Dad in a nursing home when I couldn't cope at home single-handed anymore, I couldn't have been more reassured & my mind put to rest by their constant communication & vigilance. It made all the difference to Dad & myself & took all the worry away. I cannot praise them too highly or thank them enough.

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Review from Paul B (Son of Resident) published on 22 March 2017 Submitted via Postal Card
Overall Experience
We normally visit once per week always unannounced so nothing could be hidden or disguised for the cynical.
The management and care staff without exception are dedicated and truly amazing people, not only when we visit but when we phone too.

Whilst the "hardware" (the physical building itself) may not be five-star luxury, the staff are absolutely the best. My father is treated with great care, respected and love at all times. I can see he is as happy as he can be, even in his sadly diminished state. The staff's optomistic and cheerful willing attitude is infectious to my dad and other residents too, as well as us. A big thank you to all!

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Review from Tony B (Son of Resident) published on 8 March 2017 Submitted via Website
Overall Experience

My mum was admitted to Highcliffe Nursing Home in July 2016. She was in the final stages of lung cancer and unable to do much for herself. As I am sure is common with lots of patients - she didn't want to die, hated being dependent and just wanted it all to go away so she could go home. This meant she was never going to be the most cooperative or friendly patient. The staff at Highcliffe, however, were never phased by this and mum's general grumpiness was always met by smiling, kind, caring and efficient staff. We were able to visit nearly every day - sometimes twice a day - and so could see that all the staff who dealt with mum had the same cheerful but professional approach at all times. This was a very difficult time for us and I consider we were very lucky to have had the support, assistance and courtesy of all the staff there. I wish I could thank all the staff by name, but special mention must go to our Nurse and the team leaders.

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Review from Josephine B (Sister-in-law of Resident) published on 8 March 2017 Submitted via Postal Card
Overall Experience

I have been visiting for nearly five years and I have found all the staff and carers have been wonderful. I usually visit around lunch time and the food always looks excellent and plentiful.

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Review from Janet S (Daughter of Resident) published on 15 February 2017 Submitted via Website
Overall Experience
My mum transferred to Highcliffe from Hertfordshire in Sept 2016. She brought with her photographs of the family and her own television.

She settled in very well from the beginning and has never looked back. She is quite mobile and enjoys the musical activities in the downstairs lounge. She is able to feed herself and is often escorted to the downstairs dining room to eat her lunch with some of the other residents. The staff are all very kind and caring and she benefits from their interactions and their cuddles. She is well looked after and my brother and I know that she is in a safe and caring environment. We are very happy with the care and feel that all the staff work well together to provide my mum with the best possible care outside of her home.

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Review from Lynette G (Daughter-in-law of Resident) published on 26 January 2017 Submitted via Postal Card
Overall Experience

My Mother in Law is more than content with the services provided. I have always been met with a warm welcome from the staff and I find them to be very approachable with any concerns.

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Review from M T (Husband of Resident) published on 6 December 2016 Submitted via Postal Card
Overall Experience

I found all the staff very nice and also helpful. Every time I've come in, my wife was very happy. I've been coming every day.

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Review from Tracie B (Daughter of Resident) published on 2 December 2016 Submitted via Website
Overall Experience

My father came to Highcliffe Nursing home having spent 9 weeks in hospital extremely unwell with kidney and liver conditions. On top of that, he has Alzheimers. His needs are complex and it is a worry to let your loved one go into care - like handing over a precious and helpless child - even though he is 85! I want to commend all the team at Highcliffe for all the care and concern they show my father. All the team are always ready to chat and answer any concerns. Everyone seems up to date with what is happening to my dad and if they don't know the answer, they will promptly find out. How lovely for a nurse I had never met before to take time to introduce herself to me and talk about my dad. How kind too that you are always offered a cup of tea whatever time you visit - even though they have a million chores to do. The home is always quiet, warm, clean and most importantly calm. My dad is still very poorly but I sleep better at night knowing he is at Highcliffe and in caring hands.

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Review from David S (Son-in-law of Resident) published on 16 November 2016 Submitted via Website
Overall Experience
My father-in-law has been a resident in Highcliffe Nursing Home for nearly a year now.
Our family has been so impressed with the very high quality of care given by all the excellent staff. There is always a lovely, positive and friendly feeling within the home and there is clearly a culture there which ensures that residents are treated with love and respect.
The lounge area is a very welcoming place too and the staff constantly ensure that residents are given attention and the things they need.
The communication between the home and ourselves has been excellent too.

We are delighted that we chose the home for our relative who is very happy there. And we know that he is receiving an excellent standard of care at all times.

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Review from Margaret B (Wife of Resident) published on 28 October 2016 Submitted via Postal Card
Overall Experience

I have always felt welcome at the home. Staff are always helpful and deal with any queries I may have. As my husband's condition deteriorates I often find this very difficult but the staff are reassuring and sympathetic.

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Review from Eve W (Wife of Resident) published on 24 October 2016 Submitted via Postal Card
Overall Experience

In my opinion and experience, Highcliffe Nursing Home is homely and the carers and nurses are very kind and if I want to speak to them about anything they are always there for me, it is nice and clean. In an emergency they always phone me.

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Review from Simon C (Son of Resident) published on 31 May 2016 Submitted via Website
Overall Experience
I have spent a considerable amount of time over the last couple of weeks in the home, as my fathers condition approached the end of life. During this time, it was extremely evident that the care, love and support offered to my father was second to none and delivered with utmost dignity towards him.
As I spent more time at his bedside, I became more in awe at the staff and management, seeing what they did on a minute by minute and day by day basis. The team are truly amazing.
The support they showed us as a family, was something I could not have imagined and has completely engulfed us.
Their care and affection towards my father will never be forgotten and we cannot put into words our thanks nor admiration for making his last few weeks as comfortable as possible. Also for allowing us the time and space to experience those last few days with him.

My father was a very special man. The staff at Highcliffe are a very special team.

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Review from J M K (Daughter of Resident) published on 12 May 2016 Submitted via Postal Card
Overall Experience

My mum was a resident at highcliffe nursing home for the last 14 months of her life. I visited every day, so observed the excellent standard of care on a daily basis, and was always kept fully involved with any decisions and care plan reviews etc. Mum was treated with kindness and real compassion right to up to the very end of her life and I have nothing but praise for the ways he was looked after.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 December 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

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Meet the Team (4)

Gavin Kingham
Gavin KinghamJob Title:Home Manager

I am a Registered Nurse and Registered Manager, with a proven track record of achieving Outstanding outcomes in CQC inspections and consistently high standards in internal audits. I am passionate about delivering exceptional end-of-life care, continually improving the quality of care, and creating environments where residents, families, and staff feel valued. I believe outstanding care should be compassionate, person-centred, and filled with moments of joy, so I strive to bring a little fun into everyday life while maintaining the highest standards of clinical excellence.

Emma Hendy
Emma HendyJob Title:AdministratorJoined: 2022

Emma and her partner moved from North Devon to Dorset in May 2022. Her background is in office administration and reception duties and she has previously worked as a medical receptionist. She has been able to bring all her experience into her role at Highcliffe. On days off, she loves going on long walks in the New Forest and along the beach.

Bini Daniel
Bini DanielJob Title:Deputy Manager

With over 23 years of experience in the care industry, I have developed a deep passion for providing exceptional care. My journey began in India, where I worked as a Registered Nurse and Midwife, gaining invaluable experience in High Dependency Medical and Surgical Units. I joined Highcliffe in 2017 as a Support Worker, a role I embraced wholeheartedly. After successfully completing my foreign nurse exams and registering with the Nursing and Midwifery Council (NMC), I progressed to Registered Nurse, then Senior Nurse, and now proudly serve as the Clinical Lead. My extensive experience in care home settings, including roles as Senior Carer, Team Leader, and Trainer, has equipped me with strong leadership and clinical skills. I am truly passionate about my work and feel fortunate to be a part of Highcliffe, where we are like family. My long tenure here is a testament to how much I love working in this supportive and rewarding environment. In my spare time, I enjoy creating educational videos as an influencer, pursuing my love for cooking, and cherishing moments with my family—my world.

Jo Babb
Jo BabbJob Title:Family Liaison Officer

I have over 30 years of experience within the admin/secretarial field, having worked for a Local Authority, local Estate Agents and now in the Care Home sector. At Highcliffe Nursing Home, every day is different, from welcoming visitors to the home, chatting with our residents, answering the telephone, filing or completing paperwork; it is always a busy day. I enjoy building relationships with our residents, relatives, visitors and staff, and if I can make one person smile a day, then it has been a good day. Having spent most of my life in Buckinghamshire, my partner and I moved to Hampshire four years ago, and to this day we are still finding new parts of the New Forest to explore, and enjoy taking long strolls by the sea.

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