Highcliffe Nursing Home

5 Stuart Road, Highcliffe, Christchurch BH23 5JS
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9.8 84 Reviews
  • Highcliffe Nursing Home, Christchurch
Highcliffe Nursing Home specialises in nursing and dementia care from a fabulous location that makes for a popular seaside retreat for up to 62 individuals.

All care plans are person-centred and directed towards the dignity of service users, carried out by friendly and experienced carers who have worked hard to build up a strong local reputation.

A computer-based care documentation system adds to the efficiency of carers and allows for more staff-to-resident interaction time.

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Care Provided by Highcliffe Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 62 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tracey Millar (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Funding & Fees Guide for Highcliffe Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,500
    • Self-Funded Nursing Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Nursing Care from £1,500
    • RESPITE Self-Funded Nursing Dementia Care from £1,500
  • (these prices are only a guideline, please contact Highcliffe Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Highcliffe Nursing Home Reviews (84)

Total of 84, showing 81-84
9.8

Highcliffe Nursing Home has a Review Score of 9.8 (9.813) out of 10, based on 21 reviews in the last 2 years. Over all time Highcliffe Nursing Home has 84 reviews.

Overall Experience

  • 62
  • 21
  • 0
  • 1
  • 0

Date Published

84
8
16
21
63

Review from Margaret B (Wife of Resident) published on 28 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always felt welcome at the home. Staff are always helpful and deal with any queries I may have. As my husband's condition deteriorates I often find this very difficult but the staff are reassuring and sympathetic.

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Review from Eve W (Wife of Resident) published on 24 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my opinion and experience, Highcliffe Nursing Home is homely and the carers and nurses are very kind and if I want to speak to them about anything they are always there for me, it is nice and clean. In an emergency they always phone me.

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Review from Simon C (Son of Resident) published on 31 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have spent a considerable amount of time over the last couple of weeks in the home, as my fathers condition approached the end of life. During this time, it was extremely evident that the care, love and support offered to my father was second to none and delivered with utmost dignity towards him.
As
I spent more time at his bedside, I became more in awe at the staff and management, seeing what they did on a minute by minute and day by day basis. The team are truly amazing.
The support they showed us as a family, was something I could not have imagined and has completely engulfed us.
Their care and affection towards my father will never be forgotten and we cannot put into words our thanks nor admiration for making his last few weeks as comfortable as possible. Also for allowing us the time and space to experience those last few days with him.
My father was a very special man. The staff at Highcliffe are a very special team.

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Review from J M K (Daughter of Resident) published on 12 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at highcliffe nursing home for the last 14 months of her life. I visited every day, so observed the excellent standard of care on a daily basis, and was always kept fully involved with any decisions and care plan reviews etc. Mum was treated with kindness and real compassion right
to up to the very end of her life and I have nothing but praise for the ways he was looked after.

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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Highcliffe Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Highcliffe Nursing Home is calculated as follows: ( (206 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 241 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highcliffe Nursing Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Tracey

Tracey Millar

Job Title: Home Manager

I started my career as a secretary for Lloyds Bank in 1981 and became a PA for the Business Banking Managers. The Business Banking department relocated to Poole in 2007 and I decided it was time for a change because of the travelling. An advertisement for an part time administrator/Activities person at Highcliffe Nursing Home caught my eye and I have never looked back. The company have supported me to progress in my career from Administrator to Business Manager, Deputy Manager, Registered Manager at Highcliffe now including Operations Manager for the South. I love being around and supporting elderly people as I had such a close relationship with my grandparents that I thought this was the job for me and it is. I am passionate that we provide the best care, lots of laugh and fun which we do our very best to provide.


Joanne

Joanne Jarvis

Job Title: Deputy Manager

I am an enthusiastic, caring, and dependable registered nurse who thrives on making a difference. With over 15 years of care experience, I started my career as a health care assistant and progressed my way up to senior care assistant before I went on to complete my nursing degree back in 2019. I started working at Highcliffe Nursing in February 2024, I am the home's deputy manager. I love that Highcliffe Nursing Home has its ethos of care built around its residents. I have a passion for helping people achieve their best possible level of health and well-being, and I can continue doing so thanks to this positive culture Highcliffe Nursing Home has. In my free time, I do a lot of volunteering in and around the community of Highcliffe, I also enjoy setting up and participating in charity fundraisers for local charities and charities close to my heart, such as the Alzheimer’s Society and MacMillan Cancer Support.


Emma

Emma Hendy

Job Title: Administrator

Joined: 2022

Emma and her partner moved from North Devon to Dorset in May 2022. Her background is in office administration and reception duties and she has previously worked as a medical receptionist. She has been able to bring all her experience into her role at Highcliffe. On days off, she loves going on long walks in the New Forest and along the beach.