St James' Park Care Home has a Review Score of 9.8 (9.806) out of 10, based on 24 reviews in the last 2 years. Over all time St James' Park Care Home has 99 reviews.
Review from R H (Respite Resident) published on 25 February 2025
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Review from A F (Daughter of Resident) published on 25 February 2025
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Review from M D (Resident) published on 23 January 2025
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Review from R H (Son of Resident) published on 23 January 2025
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Review from A D (Resident) published on 16 December 2024
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Review from Christabel L (Wife of Resident) published on 16 December 2024
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Review from John P (Friend of Resident) published on 25 October 2024
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Review from R V (Resident) published on 1 October 2024
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Review from Tina S (Daughter of Resident) published on 2 August 2024
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Review from A S (Resident) published on 14 June 2024
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Reply from Julie Caygill, Hospital Liaison Team Administrator at St James' Park Care Home
Dear Audrey, thank you for taking the time to write such a lovely review of our beloved home. We are thankful for your fantastic overview, we also take all comments, positive and negative on board and use these to improve our service. We will make sure that all colleagues working at the home use their name badges when on shift. We hope that you continue enjoying the outstanding care and support our team at St James Park provides you with.
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Review from W F (Son of Resident) published on 16 April 2024
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Review from Susan I (Wife of Resident) published on 16 April 2024
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Review from Edward H (Son-in-law of Resident) published on 28 February 2024
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Review from S H (Wife of Resident) published on 26 January 2024
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Review from C F (Son of Resident) published on 25 January 2024
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Review from E H (Wife of Resident) published on 20 December 2023
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Review from D K (Brother of Resident) published on 15 December 2023
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Review from Wendy B (Daughter of Resident) published on 8 November 2023
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Review from M Z (Daughter of Resident) published on 6 October 2023
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Review from J D (Daughter of Resident) published on 1 September 2023
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The Review Score of 9.8 (9.806) out of 10 for St James' Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.806 for St James' Park Care Home is calculated as follows: ( (242 Excellents x 5) + (32 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 284 Ratings = 4.806
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for St James' Park Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Nov 2024
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Job Title: Home Manager
Introducing Mihaela Barbulescu
Home Manager at St James’ Park, Bridport
What does ‘kindness’ mean to you?
“Kindness means sharing, caring, and treating people the same.”
As a Registered Nurse, Mihaela has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Mihaela closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Mihaela remarked:
“Being a manager is an incredible, eye-opening experience that will teach you so many things. My secret recipe is love. I love my Residents and my Colleagues. Everyone has good qualities that, if appreciated, will grow. I like taking the time to discover these daily.”
Mihaela describes her proudest achievement was when she got her nurse registration. She loves being a nurse, looking after people and giving them comfort.
Outside of work Mihaela enjoys travelling and learning about new cultures. She also spends a lot of time with her family, including her son.
If you would like to find out more about St James’ Park, Mihaela would be delighted to have an informal discussion with you to answer any questions and provide further information.