St James' Park Care Home

Higher Street, Bradpole, Bridport DT6 3EU
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9.8 99 Reviews
  • St James' Park Care Home, Bridport
Offering residential and nursing care, St James' Park Care Home, located in the charming village of Bradpole, near Bridport on the beautiful Jurassic Coast, is a friendly and welcoming care home offering a home-from-home environment.

Each member of the professional team at St James' is on hand to support residents and their loved ones in any way they need. Whether it is the start of your care journey and you're considering your options or if you're looking for more complex care due to changing needs, with a wealth of knowledge and experience they are there to help make the process as simple as possible.

The care team at the home have a real focus on personalised care. Respecting that each resident brings their own history and experience, they work alongside the individual, and their loved ones, to deliver a care plan that they feel comfortable with, addressing both physical and mental wellbeing needs.

Residents are encouraged to lead an active and fulfilled life at St James'. In addition to the range of activities available, the team also promote engagement in the Bradpole community, whether it be taking trips out in the local area or spending time with local community groups.

Inside, you'll find a homely and comfortable environment, where residents can relax and enjoy having everything taken care of. A popular area is the delightful landscaped garden and patio, which is the perfect spot to spend time with friends and family and is happily looked after by some residents. The bright, comfortable bedrooms and living areas are all easily accessible by wheelchair and a range of en-suite rooms are available.

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Care Provided by St James' Park Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mihaela Barbulescu (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (31)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2001

Facilities

  • Gardens
  • Smoking not permitted

St James' Park Care Home Reviews (99)

Total of 99, showing 81-99
9.8

St James' Park Care Home has a Review Score of 9.8 (9.806) out of 10, based on 24 reviews in the last 2 years. Over all time St James' Park Care Home has 99 reviews.

Overall Experience

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Review from Beryl B (Resident) assisted by family/friend published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident at St James' Park Care Home, Bridport since November 2016. I have left the review till now, as after 3 months, I feel I can give a true and honest review on how I feel. The review, in my opinion, covers the entire staff from management, nursing, carers and kitchen staff who supply
superb and varied meals all the time. All the staff without exception show the absolute utmost care, kindness and consideration at all times. I am so happy and content, the girls are all so lovely and loving, I didn't think it would be like this in a care home. My husband is a regular daily visitor and he is treated with respect and made to feel so welcome no matter how long he stays. My husband has already told friends over the last 3 months how impressed he is with St James' Park Care Home and the superb care and nursing that I receive. We hope this review helps you in your assessment which in my view should carry the highest of rewards in your recommendations.

Reply from Emily Wilson, Customer Service Administrator at St James' Park Care Home

Thank you so much for sharing such a lovely review with us. I am so pleased to hear that you are happy at St James' Park and I am sure your happiness will continue throughout your stay. I will pass on your kind words to the home manager. Thank you so much again, and best wishes, The Bupa Customer Care Team.


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Review from Jackie A (Daughter of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is 92 years old this year. Over the past year, she has had several spells in hospital and has become very frail. On the 12th of December 2016, mum moved into St Jame's Park. In the short time she has been a resident she has received excellent care. Every member of staff, be it the managers, nurses,
care staff, office, housekeepers, catering staff and maintenance, have been friendly and helpful. They all make my dad very welcome when we take him to visit mum. We hope mum will enjoy many years at St James Park.

Reply from Emily Wilson, Customer Service Administrator at St James' Park Care Home

Thank you so much for your kind feedback. I am so happy to hear that you are pleased with our home. I hope your Mum settled in well and she enjoys the rest of her experience at St James' Park Care Home.


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Review from P W (Husband of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was touched by the car and respect that my wife received in the last weeks of her life Everyone I had contact with gave me great support. truly dedicated staff and a credit to humanity.

Reply from Jayne Duck, Customer services administrator at St James' Park Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Adrian M (Son of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old mother chose to move to St James' but was determined not to like it! Within two weeks of 24-hour care and attention, she became more relaxed, her health improved due to medication at correct times and she acknowledged staff were very kind. Three months later she looked 10 years younger!
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staff were very professional and available to update us whilst general care staff always showed her respect, kindness and made time to listen to her needs and pass the time of day. From management to the housekeeping staff, all were most approachable and so we were able to enjoy our visits to mum.
The end of life care support her and also us, mum was able to pass away with dignity. The whole experience showed staff as a team, committed to providing an exceptional level of care.

Reply from Emily Wilson, Customer Service Administrator at St James' Park Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from David S (Son of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home who looked after mum with loving care and attention to all her needs for housekeeping, activities to personal nursing care. All the team were kind, considerate and compassionate to mum. It was a pleasure to see mum every day in a safe, secure and a happy environment. I am very thankful
to the team for looking after mum so well at the last stage of her life.

Reply from Emily Wilson, Customer Servive Administrator at St James' Park Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from N V (Friend of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care, starting at the top right through, from nurses, cleaners, carers and admin.
Exceptional quality of care and dignity given to both residents and visitors.

Reply from Jayne Duck, Customer services administrator at St James' Park Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Marilyn T (Relative of Resident) published on 15 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After having previous experience of other care homes and hospitals, we were a little apprehensive before our invitation to visit St James Park. However, our visit proved to be 100% positive from every aspect, and we knew that the resident would be completely safe and cared for in the highest possible
way.
Unfortunately, the residents stay turned out to be rather short because of very poor health, but during that time, the devotion and care both to us and the resident, by all members of staff, from top to bottom was absolutely second to none.

Reply from Jayne Duck, Customer services administrator at St James' Park Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Rebekah S (Daughter of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came to St James from the hospital nearly a year ago, she has been looked after so well that she is so much better. It is the one to one care she gets from the cleaners and nursing managers of the home. Not all perfected but we as a family find the staff willing and happy to listen to her
(she's a vegetarian and the cook has been very helpful) and ourselves to make her life there an interesting place. We are so happy with St James and the staff that work with our mother.

Reply from Emily Wilson, Customer Service Administrator at St James' Park Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Kathleen B (Granddaughter of Resident) published on 30 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan spent the last two years of her life at St James' Park Care Home and the care she received transformed her. Despite them being the final months of her life. Nan was the happiest, most alert and interactive she had been since spending the last several years in two or three different care homes. Everybody
at St James' Park Care Home was attentive, professional and willing to go the extra mile, it wasn't unusual to find the chef out chatting with nan during his tea breaks. It felt like everyone genuinely cared about the happiness, health and wellbeing fo all the residents. Thank you so much to all of you.

Reply from Rose Pickering, Customer Service Administrator at St James' Park Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.


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Review from Jean R (Wife of Resident) published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere when you arrive is warm and friendly and the staff are always jolly and helpful. The chef always produces good meals and never repeats the menu. All these factors and more reflect the management style of the home.

Reply from Emily Wilson, Customer Service Administrator at St James' Park Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Fae G (Daughter of Resident) published on 15 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lived at St James for a little over 2 years until she died early in July 2016. The quality of her life during that time was superb. The staff are all happy, friendly and professional and encouraged Mum to live the best life possible. Visitors were always made to feel very welcome. If we had
any concerns all members of management and staff were easy to approach and chat to. The standard of housekeeping and catering is second to none. Mum's end of life care was handled with great sensitivity and compassion. As a family we cannot thank everyone at St James enough - you are first class.

Reply from Rose Pickering, Customer Service Administrator at St James' Park Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Maureen L (Daughter of Resident) published on 23 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at St James Park between September 2015 and April 2016. During this time she was treated with kindness, compassion and respect by all the staff, right down to the housekeepers.
The homes was always spotless with very high standards of hygiene, there was never that unfortunate
odour that can sometimes be associated with some nursing homes. We were always made to feel welcome as visitors and often joined with an excellent programme of activities designed to engage and entertain the residents.
The care staff were very professional without losing that common touch that is so important to elderly people, there was always a genuine sense of caring.
Unfortunately my mother's dementia began to progress and as the home is not registered for dementia care, she was no longer able to stay at St James. My only sadness is that she was not able to finish her days with such a kindly group of people.

Reply from Rachel Elliott, Customer Service Administrator at St James' Park Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from G B W (Daughter of Resident) published on 21 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My initial thoughts of St James Park were how friendly and welcoming the staff were. I was impressed that the staff had moved mums room around after 24 hours of her arrival, far better views out of her window.
Staff were very approachable for information, quick to respond to mum's needs and wishes.
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home was always clean and inviting. Although mum never wanted to go into a nursing home, I am glad I chose st James Park. I can't comment on the activities properly as mum didn't want to join in.

Reply from Rose Pickering, Customer Service Administrator at St James' Park Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from I Roma N (Wife of Resident) published on 23 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reluctantly had to agree to my husband going into a nursing home. I spent at least 6/7 hours every day with him - and I saw it all!
Not being able to communicate to my husband was very frustrating but management, nurses, carers and even the housekeepers managed to understand his needs.
The home
maintained very high standards of care and hygiene was second to none.
His last days were handled very professionally by all and his life was definitely happy with his extended family.
A parting statement would be -if I get to the point where I need care, St James will be my choice and hope the same staff are still employed.

Reply from Lydia Waller, Customer Service Administrator at St James' Park Care Home

Thank you for your review. We offer our condolences, and are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from S S (Daughter of Resident) published on 20 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was lucky enough to be offered a place under the fast track scheme. She arrived extremely frail with all indications she had but weeks to live. Nearly 3 months on, the care at St James Park Nursing Home has been so superb, my mother is still alive (albeit still frail).


She's enjoying visits

from her family, she is thoroughly entertained and respected by the staff and is thriving. We feel she hasn't been in such a good way for least a year, despite arriving with so little time left according to the hospital. We feel this nursing home has given us this extra time with her. We are so grateful.

Reply from Rose Pickering, Customer Service Administrator at St James' Park Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from James (Grandson of Resident) published on 17 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very upset in the way that my grandmother's stay has been managed at this institution.


Despite the homes website advertising the home as "Leading provider of dementia care", and my grandmother having been assessed prior to admission by the home only a few weeks ago by the home's own assessors,

the home is now insisting she must leave due to having dementia.


Not only this but the management have been insistent about her leaving on a certain date, despite my parents struggling to find another home which can help her, and medical records being unavailable due to a GP being on holiday.


I'm sure dealing with patients who have dementia is extremely challenging, however this has been handled extremely poorly.


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Review from Fisher D (Son of Resident) published on 18 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother died on 4th March. She had been a resident of the St James Park Home for just under a year. The staff of the home could my have been more caring, efficient and kind. The standard of professionalism displayed by the manager and nurses at the home was of the highest quality. Thank you so very
much.

Reply from Rose Pickering, Customer Service Administrator at St James' Park Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from Janet L (Wife of Resident) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St James' Park is a very friendly, welcoming care home. All the hard working staff are extremely helpful and always cheerful. They show great compassion and love to the residents, also great patience, when required. Residents are treated like a loved parent or grandparent. Relatives are made very welcome,
as are all pets and are welcome back any time, when a loved one passes away. The standard of hygiene is exemplary in all aspects of life in St James' Park. Relatives are welcome to join loved ones at meal times and can order a meal when required. Great care is taken to provide meals that suit each resident.

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Review from Deirdre S (Daughter-in-law of Resident) published on 19 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting numerous care homes, as soon as we walked in to St James's Park care home, we all felt completely comfortable. We knew that this was the right place for our 90 year old relative. The staff are friendly, well trained, obliging and professional in caring for the residents - all are known
by name and visitors are encouraged at any time so I was able to assess the home at various times over the 9 months she was there.


The rooms are light, bright, spotlessly clean and have all the necessary things to make lives comfortable and safe. The meals were always healthy and tempting and I was impressed with the quality of the food offered.


The staff were at their absolute best when our Mum-in-law needed hospitalisation and then they managed her restricted mobility really well by making sure she was comfortable, well cared for all the time, as well as keeping us regularly updated.


We were, as a family, really touched by how well her 'end of life' care was managed with love, dignity and support; her palliative care was the best one could have.


We highly recommend St James' Park - it is very well managed with professional staff. We would be more than happy to entrust another family member to their care!


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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for St James' Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.806 for St James' Park Care Home is calculated as follows: ( (242 Excellents x 5) + (32 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 284 Ratings = 4.806

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St James' Park Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Nov 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Mihaela

Mihaela Barbulescu

Job Title: Home Manager

Introducing Mihaela Barbulescu
Home Manager at St James’ Park, Bridport


What does ‘kindness’ mean to you?


“Kindness means sharing, caring, and treating people the same.”


As a Registered Nurse, Mihaela has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Mihaela closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Mihaela remarked:


“Being a manager is an incredible, eye-opening experience that will teach you so many things. My secret recipe is love. I love my Residents and my Colleagues. Everyone has good qualities that, if appreciated, will grow. I like taking the time to discover these daily.”


Mihaela describes her proudest achievement was when she got her nurse registration. She loves being a nurse, looking after people and giving them comfort.


Outside of work Mihaela enjoys travelling and learning about new cultures. She also spends a lot of time with her family, including her son.


If you would like to find out more about St James’ Park, Mihaela would be delighted to have an informal discussion with you to answer any questions and provide further information.