St James' Park Care Home has a Review Score of 9.8 (9.831) out of 10, based on 26 reviews in the last 2 years. Over all time St James' Park Care Home has 102 reviews.
Review from Janet L (Wife of Resident) published on 19 January 2016
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Deirdre S (Daughter-in-law of Resident) published on 19 August 2015
Submitted via Website •
Report
The rooms are light, bright, spotlessly clean and have all the necessary things to make lives comfortable and safe. The meals were always healthy and tempting and I was impressed with the quality of the food offered.
The staff were at their absolute best when our Mum-in-law needed hospitalisation and then they managed her restricted mobility really well by making sure she was comfortable, well cared for all the time, as well as keeping us regularly updated.
We were, as a family, really touched by how well her 'end of life' care was managed with love, dignity and support; her palliative care was the best one could have.
We highly recommend St James' Park - it is very well managed with professional staff. We would be more than happy to entrust another family member to their care!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.831) out of 10 for St James' Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.831 for St James' Park Care Home is calculated as follows: ( (268 Excellents x 5) + (29 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 307 Ratings = 4.831
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for St James' Park Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Nov 2024
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Home Manager
Introducing Mihaela Barbulescu
Home Manager at St James’ Park, Bridport
What does ‘kindness’ mean to you?
“Kindness means sharing, caring, and treating people the same.”
As a Registered Nurse, Mihaela has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Mihaela closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Mihaela remarked:
“Being a manager is an incredible, eye-opening experience that will teach you so many things. My secret recipe is love. I love my Residents and my Colleagues. Everyone has good qualities that, if appreciated, will grow. I like taking the time to discover these daily.”
Mihaela describes her proudest achievement was when she got her nurse registration. She loves being a nurse, looking after people and giving them comfort.
Outside of work Mihaela enjoys travelling and learning about new cultures. She also spends a lot of time with her family, including her son.
If you would like to find out more about St James’ Park, Mihaela would be delighted to have an informal discussion with you to answer any questions and provide further information.