Waterloo Care Home

Ringwood Road, Three Legged Cross, Verwood, Wimborne Minster BH21 6RD
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9.6 40 Reviews
  • Waterloo Care Home, Wimborne Minster
Waterloo Care Home is a real home for life near the lovely market town of Wimborne, in Dorset., providing affordable residential, dementia and respite care.

Staff have the specialist training and experience to care for people with mixed dementia, vascular dementia, frontotemporal dementia, Alzheimer’s disease and dementia with Lewy bodies, Parkinson’s, mental health issues and historic brain injury.

There are 36 single bedrooms, across the ground floor and the first floor. The first floor is fully accessible, by stairs or a lift. All rooms have en-suites or washbasins in the room. The rooms without en-suites have accessible bathrooms nearby.

Some first-floor rooms have balconies, with space for a table and chairs, pots and a birdfeeder. Some of the ground-floor bedrooms have patio doors which open out onto the garden.

Residents are encouraged to personalise their rooms with their own photos and furniture. Personal possessions help residents feel at home and provide extra stimulation and time for reminiscence.

Each bedroom’s front door is a different colour and style, with its own number, door knocker and letterbox, which makes it more recognisable.

Waterloo boasts a three-acre garden, with a backdrop of trees beyond. It’s enclosed and safe and there’s plenty of space to sit out on the patio or to do a bit of gardening.

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Care Provided by Waterloo Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tammy Maidment (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014

Funding & Fees Guide for Waterloo Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £809 – £1,435
    • Self-Funded Residential Dementia Care £809 – £1,435
  • (these prices are only a guideline, please contact Waterloo Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime


  • Parking

  • Ample parking


Waterloo Care Home Reviews (40)

Total of 40, showing 1-20
9.6

Waterloo Care Home has a Review Score of 9.6 (9.620) out of 10, based on 12 reviews in the last 2 years. Over all time Waterloo Care Home has 40 reviews.

Overall Experience

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Review from C W (Daughter of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here a year now. She gets excellent care. The staff are all amazing, friendly, and helpful. Very approachable. Day trips out and lots of activities within. Mum is happy there and safe. We are always welcome when visiting and always kept in contact or updated on any issues.

Reply from Tammy Maidment, Manager at Waterloo Care Home

Thank you for your kind review, it is our pleasure to look after such a lovely lady.


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Review from Susan S (Sister of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was visiting my sister when the activities lady was asking some of the residents if they wished to go on the annual harbour trip the following day. She would, in my opinion, benefit from joining such an event as in our childhood days our father had his own boat moored at Kinston upon Thames, plus
at that time we had many holidays on the Norfolk Broads. As usual, she was very hesitant to agree but as I was there I encouraged her to go as I thought she would very much enjoy the outing. I was delighted to know that she did indeed go and really enjoyed the event. Well done to all the staff in their efforts to actually get her on the boat.

Reply from Tammy Maidment, Manager at Waterloo Care Home

Many thanks for our kind review, it was a good trip out and enjoyed by all that ventured out.


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Review from Annette B (Daughter of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The redeeming feature of Waterloo Care Home is in its title! It is homely - a home-from-home for its residents. The food is good and the staff note the residents' preferences, likes and dislikes with the excellent kitchen staff striving to meet individual requirements. The staff are professional in
their approach to their work but, above all, they are kind and caring and attentive. I would have no hesitation in recommending this home for someone who needs to be cared for with love and devotion.

Reply from Tammy Maidment, Manager at Waterloo Care Home

Thank you for your heartfelt review, we are lucky to have kind and supportive families as part of Waterloo.


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Review from Cheryl B (Daughter of Resident) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are extremely caring - nothing is too much trouble for them to ensure Mum is happy and content. The manager and senior staff are always on hand to support me and mum. Mum's room is bright and comfortable and is kept clean - the cleaners are extremely hard working as well.

Reply from Tammy Maidment, Manager at Waterloo Care Home

Thank you for leaving such a lovely review, we are lucky to have such lovely residents and families.


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Review from L C (Daughter of Resident) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service provided by all, carers seem truly interested in the residents and their needs. Rooms could be a little less sticky but overall are clean I don't worry about Mom knowing she is in good hands.

Reply from Tammy Maidment, Manager at Waterloo Care Home

Many thanks for your kind review, your views are very important to the team.


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Review from Margaret B (Daughter of Resident) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Waterloo Care home for 18 months. He was very happy and loved living there. He was cared for with love, respect and dignity. His medical needs were always dealt with promptly and we were kept informed.
He enjoyed a wonderful outing to the Tank museum and many parties and activities
at the home. On Christmas day, Father Christmas popped in with thoughtful presents for everyone.
My mother and I would like to thank everyone for everything they did for him right to the end of his life. Thank you.

Reply from Tammy Maidment, Manager at Waterloo Care Home

Thank you for your kind review, it has been a pleasure to care for such a wonderful man.


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Review from E W (Daughter of Resident) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are attentive to and aware of my mother's needs.
They take a personal interest in her and her preferences.
Staff are always actively engaged and respond promptly to any queries.
Good range of activities provided.

Reply from Tammy Maidment, Manager at Waterloo Care Home

Thank you for your kind review, the team at Waterloo really values our visiting families' views.


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Review from J E (Daughter of Resident) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Waterloo Care Home has been great for Mum, she is looking and feeling so much better since she moved in 4 months ago. The food is good, the staff are really approachable and friendly and I feel confident that Mum is being looked after well.

Reply from Tammy Maidment, Manager at Waterloo Care Home

Thank you for your kind review, we are so pleased Mum has settled well with us.


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Review from M W (Sister of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When we arrived, there was entertainment, a singer, really good and involved all the residents.

Reply from Tammy Maidment, Manager at Waterloo Care Home

Thank you for your review, we are lucky to have an excellent activity team to support our residents with the great entertainers we have visit.


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Review from Jane O (Niece of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my uncle is well cared for, always seems happy. He says the food is lovely and the carers are always nice to him.

Reply from Tammy Maidment, Manager at Waterloo Care Home

Thank you so much for comments. It has been a pleasure to care for your uncle.


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Review from Pete M (Son of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad gets excellent care from an established team of kind, well-trained carers. They know his needs and meet them with kindness and humour. The home-cooked food is great. Management communicate well with family. The activities team work hard to provide events and trips. Thank you for looking after him.

Reply from Tammy Maidment, Manager at Waterloo Care Home

Thank you for your kind words. Your support of Waterloo is amazing and we are lucky to have such lovely residents and families.


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Review from Caroline E (Daughter of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has enjoyed all the entertainment in the past two months, she has come on so very much since she moved into Waterloo back in March. I can't thank them all enough for all their good work. Mum has even gone outside on two trips which is marvellous.

Reply from Tammy Maidment, Manager at Waterloo Care Home

Thank you for your lovely comments, we feel lucky to have Mum with us at Waterloo, thank you and the family for your continued support.


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Review from Gillian C (Daughter of Resident) published on 14 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Waterloo Care Home for six months now, and although she has deteriorated mentally, all the staff are marvellous with her. It doesn't matter how small the problem is; I can always receive advice and help.

Reply from Tammy Maidment, Manager at Waterloo Care Home

Thank you for your review of Waterloo Care Home; the whole team appreciates your feedback.


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Review from Debbie F (Friend of Resident) published on 13 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are caring, professional, kind and work really well as a team. This includes the carers, the office staff, the catering staff, the cleaners and the maintenance staff. I can't speak too highly of all of them. The activities are brilliant and really enhance the resident's experience.

Reply from Tammy Maidment, Manager at Waterloo Care Home

Thank you for your lovely comments; they really do mean a lot to the whole team at Waterloo.


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Review from Frank B (Son of Resident) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you to the manager and her team for looking after my dad during his time at Waterloo Care Home which sadly came to an end on May 18th, everyone I met during the year seemed courteous and very dedicated while working under the terrible pressure of Covid. Any issues I had or felt Dad had were
addressed by the manager very quickly, I can't name names but a big thank you to the activities coordinator who put together a book of photos for me showing the things Dad had got up to lovely memories to keep.

Reply from Tammy Maidment, Manager at Waterloo Care Home

Thank you for your lovely comments. It was a pleasure and privilege to be able to provide care for such a lovely gentleman. The team, and I, are very grateful for your kind words.


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Review from E M (Granddaughter of Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team have been really helpful with help around my grandma's stay. Prompt responses and Nan is happy and content - she feels safe and looked after.

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Review from Jayne M (Daughter of Resident) published on 25 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is looked after very well and the staff are very kind and caring. Mum is happy and I am always welcomed when visiting. Thank you to all the staff for everything they do for Mum.

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Review from Alan R (Son of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has been very good at accommodating visitors during COVID.

Reply from Jamie Powell, Head Of Customer Relations at Waterloo Care Home

Thank you, Alan, glad to hear we were able to accommodate your visits during such difficult times.


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Review from Claire G (Daughter of Resident) published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My father seems to have most of his needs tended to. My big disappointment is that up until March 2020 (not sure if this issue has been rectified), in over 12 months of being at Waterloo Care Home the issue of his hearing had not been rectified. To explain; he was supposed to be having his ear wax resolved,
or an audiologist see him. He was suffering anxiety due to deafness when I last visited him, which was early 2020.

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Review from John N (Husband of Resident) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best care for my wife. Thanks.

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Current Review Score: 9.6 (9.620)

Overview of Review Score

The Review Score of 9.6 (9.620) out of 10 for Waterloo Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.620 for Waterloo Care Home is calculated as follows: ( (97 Excellents x 5) + (36 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 142 Ratings = 4.62

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Waterloo Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Waterloo Care Home

What types of Care is Waterloo Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Waterloo Care Home provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Waterloo Care Home have?

There are 36 Single Rooms.

What are the Facilities & Services at Waterloo Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Waterloo Care Home to the centre of Wimborne Minster?

5.5 mile(s) as the crow flies, distance by road may be significantly further.