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Lyme Regis Nursing Home has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years. Over all time Lyme Regis Nursing Home has 1 review.
Review from Sue C (Daughter of Resident) published on 5 May 2023
Submitted via Website •
Report
Overall Experience
1.0 out of 5
Reply from Audrey Haywood-Ball, Registered Manager at Lyme Regis Nursing Home
Whilst the home fully accepts that there was an incident involving the gentleman in question, it would like to acknowledge that the subsequent investigation by the local safeguarding board deemed that the home acted responsibly with regard to the admission and events leading up to the referred incident.
Whilst it is unfortunate that on this occasion someone did come to harm, the homes safeguarding practices are thorough and the home, under the guidance of its new managing team is undertaking an overall improvement plan in collaboration with the local Care commissioning group. The care and safety of our residents is paramount to us and always will be.
We would like to offer wholehearted apologies to the family for this unfortunate series of events.
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The Review Score of 1.0 (1.000) out of 10 for Lyme Regis Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.000 for Lyme Regis Nursing Home is calculated as follows: ( (10 Very Poors x 1) ) ÷ 10 Ratings = 1
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 0 Points relating to the number of positive Reviews for Lyme Regis Nursing Home is based on 0 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4. 0 Positive Reviews ÷ 5.4 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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