The Mellowes Care Home

Common Mead Lane, Gillingham SP8 4RE
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9.8 53 Reviews
  • The Mellowes Care Home, Gillingham
Welcome to The Mellowes.

The Mellowes is a great place to socialise, enjoy an activity or have quiet time. The home has 45 bright and airy rooms, with rooms suitable for couples. Focus is on overall wellbeing and the team treat each resident with dignity and respect.

Residents are always free to choose what they do and where they do it, whether indoors or in the pleasant, secure garden. Friends and family can pop in at any time for a visit, a meal or to join in with what’s going on.

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Care Provided by The Mellowes Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Balazs Salamon (General Manager)
  • Admission Criteria
    • Privately funded, Local Authority Funded Residents are welcome.
    • Ages 18+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (3)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2003

Funding & Fees Guide for The Mellowes Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,230
    • Self-Funded Residential Dementia Care from £1,250
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Nursing Dementia Care from £1,400

  • Subject to assessment and room chosen. Our care home is open to everyone. We can accommodate LA funded residents depending on care needs, with negotiable top up. Price correct at time of publication in August 2024. Please contact us for more information or to book a show around of the home.
  • (these prices are only a guideline, please contact The Mellowes Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Mellowes Care Home Reviews (53)

Total of 53, showing 1-20
9.8

The Mellowes Care Home has a Review Score of 9.8 (9.787) out of 10, based on 12 reviews in the last 2 years. Over all time The Mellowes Care Home has 53 reviews.

Overall Experience

  • 33
  • 19
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Date Published

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Review from K P (Daughter of Resident) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was my mom's birthday (5 October). We asked if they could put some tea and coffee in the little side room by Mom's room. Nothing was too much trouble, we had privacy and we bought cake which we left for the staff to have a piece. They asked if we needed anything else. They were very helpful to us
and to our mom. Thank you all.

Reply from Balazs Salamon, Home Manager at The Mellowes Care Home

Thank you for your kind words, we are pleased to hear that the birthday celebration was an enjoyable day and our staff members managed to make this day special.


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Review from Victoria C (Granddaughter of Resident) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are incredibly kind and patient. They take the time to really learn what each resident needs in order to feel at home and truly nurtured. Residents are given a huge range of opportunities to fulfil their interests and hobbies. We have experienced other care settings and this team really are
in a league of their own. We are truly thankful to all at The Mellowes.

Reply from Balazs Salamon, Home Manager at The Mellowes Care Home

Thank you for your kind words, it does mean the world to us when we are reading feedback like yours. We wish you all the best for the future.


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Review from Clifford I (Husband of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late wife was a nursing care resident at The Mellowes from January 2023 until she passed away in July 2024. At the time she was admitted following hospital discharge, she was quite poorly and weak and not expected to live very long. She was totally immobile and incontinent having been increasingly
ill for a number of years, From the time she arrived until the time of her passing she was afforded efficient and loving care and attention at all times by all grades of staff. In liaison with local NHS healthcare staff, my wife received treatment making her ever more comfortable and feeling welcome and at home in The Mellowes. I know she enjoyed all the care she was given and nothing was too much trouble.
The staff and management at The Mellowes also welcomed my family, friends and me whenever we visited or made enquiries about my wife. I can only thank them for everything they did for her over the one-and-a-half years she was in their care. Thank you so much!

Reply from Balazs Salamon, Home Manager at The Mellowes Care Home

I'm very pleased to read your kind words, feedback like yours means the world to us as a home. I will pass your kind words to the rest of the team. We wish you all the very best for the future.


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Review from P C (Daughter of Resident) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of The Mellowes Care Home was very good. Care for my father was very good, staff helpful, friendly, kind and considerate. My mother who has dementia visited my father every day. She either sat in his room with him or joined in with any activities and the staff were considerate in including
her. Food was lovely, room kept clean and my father's personal hygiene was well taken care of. Office and reception staff were friendly and helpful at all times.
My parents thoroughly enjoyed the pub night with singers for entertainment.

Reply from Balazs Salamon, Home Manager at The Mellowes Care Home

Thank you for your kind words, I'm very pleased to hear that we have managed to provide the best possible care for your father and we also included your mother into Dad's care and they have spent some quality time together in the home. We are wishing the very best for the whole family.


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Review from Tracy H (Daughter of Resident) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and carers were all very kind to my dad and always kept him clean and tidy. Both my sister and I knew he was always being cared for.
My only negative is - I received the questionnaire with a letter, and on the letter they used a lady's and not my dad's! That is actually awful when you are
grieving, no attention to detail.

Reply from Balazs Salamon, Home Manager at The Mellowes Care Home

Thank you for your kind words. We will be addressing the raised comment and act accordingly in the future.


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Review from Josephine B (Resident) assisted by family/friend published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Josie feels bad about having things pinched from room 45. You just don't expect this to happen.

Reply from Balazs Salamon, Home Manager at The Mellowes Care Home

Thank you for your feedback, we are pleased to hear that you were satisfied with the care you have received. We are wishing you all the best for the future.


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Review from L I (Friend of Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care of my friend was very good. They were very kind to him. He was at the Mellowes for 14 years. The staff were very kind to him. He was well looked after.

Reply from Balazs Salamon, Home Manager at The Mellowes Care Home

Thank you for your kind words, I will making sure the team has been updated.


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Review from E H (Daughter of Resident) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at The Mellowes for 18 months until her death in December 2023. Over that time she did have a few complaints, but predominantly about minor things, and the management listened to her feedback. Ultimately though, she received the most fantastic care, particularly in her last
few weeks. My family have nothing but thanks for The Mellowes.

Reply from Balazs Salamon, Home Manager at The Mellowes Care Home

Thank you for you kind words, your feedback is very important to us and greatly appreciated. We wish you all the best.


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Review from Connie B (Daughter of Resident) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to The Mellowes in August 2022 and was given the care, love and compassion that one would have hoped for up until the time of her demise in January 2024. She was a very independent person but was held in high regard by most of the staff, many of whom I know still miss her. I greatly miss
her too but fully appreciate all that was done for her and how welcoming everyone was to me on my visits to see her. Thank you.

Reply from Balazs Salamon, Home Manager at The Mellowes Care Home

Thank you for your kind words, I will ensure your feedback will reach every member in The Mellowes. Hopefully, we will see you soon.


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Review from Rosemary C (Daughter-in-law of Resident) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been at The Mellowes for a few months now, and it is lovely to see her looking so well. The staff have been very helpful. The activities seem to go down well, and she is enjoying the food.

Reply from Balazs Salamon, Home Manager at The Mellowes Care Home

Thank you for taking the time to review our care home, your kind words makes a huge difference to our staff members. We are looking forward to seeing you soon in The Mellowes.


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Review from Barbara B (Sister of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my 83 year old sister has died. She had spent over four very happy years at The Mellowes. We found the home's staff and management faultless. We can thoroughly recommend the home as an ideal place for a loved one.

Reply from Balazs Salamon, Home Manager at The Mellowes Care Home

Thank you for your kind words. We appreciate you taking the time to leave us your comments. It was our privilege to care for your sister and we are hoping to see you for our coffee mornings.


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Review from Melanie S (Daughter of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is currently in The Mellow for respite care. She has settled in quickly and is very happy Mum is a very private person so does not use the facilities or join in the activities although there is always something going on and a new programme is produced each week. Her room is nice with a wall-mounted
TV and plenty of furniture overlooking the grounds. The food is good but what makes this place a home are the staff. I can't fault them. Nothing is too much trouble and I know that if Mum decides to stay here she will be happy and very well looked after.

Reply from Balazs Salamon, Home Manager at The Mellowes Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care. We are looking forward to seeing you soon.


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Review from Brian M (Husband of Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good attitude in the home from the staff. There is a nice atmosphere among the residents and good food. Excellent provision of games/activities for residents which helps overall.

Reply from David Mclean, Customer Service Adviser at The Mellowes Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care. Thank you for choosing The Mellowes for your stay.


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Review from Gillian H (Respite Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at this care home do try to be cheerful and aim to provide good care of all the residents. The food is excellent and varied, though the tea and coffee are nearly always cold. The mattress was diabolical! The sheets wouldn't stay in place and were only changed twice in three weeks. Despite
these small points, overall, I felt well cared for and would recommend it to others.

Reply from Rebecca Kellegher, Customer Service Adviser at The Mellowes Care Home

Thank you for your review. We will certainly discuss your feedback with the home's manager to help them continually improve their service.


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Review from S B (Daughter of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received excellent care and attention, struggling with diabetes and delirium after a disastrous stay at hospital at the age of 100.

Reply from Rebecca Kellegher, Customer Service Adviser at The Mellowes Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing The Mellowes care home.


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Review from S C (Son of Resident) published on 27 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose the Mellows because it is a Bupa care home with good reviews and was close to our home in Dorset. My mum had become too frail to be living alone in her flat in Hampshire. Right from my first contact with one staff member, in particular, the whole experience was positive, with the staff being
so helpful and cheerful. Mum had been wanting to keep her independence, but by the time we moved her, she realized it was time. She loved the staff and her room. Unfortunately, her health declined such that she was bedridden after a short while, but the staff were magnificent and managed her care professionally, always phoning us to keep us informed. She only had a month at the home before she passed away, but we know her passing was managed without pain and the nurses were with her in her final hours. We will always be grateful to the staff for the care Mum received.

Reply from David Mclean, Customer Service Adviser at The Mellowes Care Home

Thank you for your lovely review. We are saddened to hear about your loss. We were happy to help you and your family through such a difficult time when she first transitioned into our home and hope she felt like part of our care home family and hope The Mellowes care home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from S F (Daughter of Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I live a long way from my Mum and it is reassuring to know they look after her well. She is always presentable and seems to have a good relationship with staff. I facetime my mum weekly, and staff always accommodate this, no matter how busy they are. When I do visit, I am made to feel welcome and the
staff are friendly. They always ring me when my mum is unwell and keep me updated.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Mellowes Care Home

Thank you for your lovely review. We are happy to hear you can feel at ease with your Mum in our care. Thank you again for your feedback.


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Review from A S (Daughter of Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been a resident of The Mellowes for the last few years. During that time she has been treated with respect, dignity and patience. Also, the nursing staff have kept me well informed of any changes in her medical condition.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Mellowes Care Home

Thank you for taking the time to leave us a review. It is always so nice to hear from family members who feel their loved one is well cared for.


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Review from Iris T (Wife of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been looked after well.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Mellowes Care Home

Thank you for your feedback, we are glad to hear you feel your husband is well looked after.


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Review from Martyn W (Son of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad is very happy at The Mellowes, and he is being looked after very well. I appreciate that staffing levels have been difficult, but I feel that you are all doing the best you can in the circumstances. Well done!

Reply from Amanda Barnes, Customer Service Adviser at The Mellowes Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that your dad is happy in our care and that you are happy with the care provided. We hope to continue providing your Dad with the best possible care.


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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for The Mellowes Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.787 for The Mellowes Care Home is calculated as follows: ( (115 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 141 Ratings = 4.787

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Mellowes Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (4)

Balazs

Balazs Salamon

Job Title: Registered Home Manager

Before taking up the role of Home Manager at The Mellowes, I was the Home Manager Designate at The Lindsay Bupa care home. I love to make a difference for my residents and their families and try to make each day special. I feel very privileged to work in our residents’ homes.


I am married with one son. I love water sports, especially scuba diving in my spare time and love showing the photos to our residents.


Laura

Laura Bottomley

Job Title: Deputy Home Manager

Joined: 2015

I started working at The Mellowes back in 2015. I have worked in various roles within the care home from Care Assistant to Senior Care Assistant and Financial administrator.


I have extensive experience and knowledge of the care sector over 14 years, nothing brings me more joy than making a difference in the lives of our residents.


Outside of work, I am very family-orientated and enjoy spending time with my children. I also have a hidden passion for cricket and football!


Lauren

Lauren Cook

Job Title: Hr Coordinator

Joined: 2012

I began working part-time here at The Mellowes in 2012 as a care assistant, whilst also becoming a qualified hairdresser. Since then, I’ve not looked back and have worked various roles within the Home. Having spent the majority of my time here working as a Senior care assistant, I have a wealth of knowledge within the care sector.


In January 2023 I became the ‘Senior activities coordinator’ and I love my new role very much. It fills me with joy to see the residents happy and enjoying new and regular activities.


In January 2024 I became the home's HR Coordinator and I look forward to continuing my journey in The Mellowes.


Outside of work, I am very family-oriented and enjoy spending time at home.


Mandy

Mandy King

Job Title: Reception

Joined: 2015

I worked at The Mellowes Care Home for the past 8 years. I have been involved in various job roles within my time such as care, activities and now reception for the past 3 years.
I love coming to the residence home to work and chatting with the residents and family members.


In my spare time, I enjoy spending time with my family and going on holiday.


Frequently Asked Questions about The Mellowes Care Home

What types of Care is The Mellowes Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Mellowes Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does The Mellowes Care Home have?

There are 39 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at The Mellowes Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Mellowes Care Home to the centre of Gillingham?

0.7 mile(s) as the crow flies, distance by road may be significantly further.