Subject to assessment and room chosen. Our care home is open to everyone. We can accommodate LA funded residents depending on care needs, with negotiable top up. Price correct at time of publication in August 2024. Please contact us for more information or to book a show around of the home.
The Mellowes Care Home has a Review Score of 9.8 (9.787) out of 10, based on 12 reviews in the last 2 years. Over all time The Mellowes Care Home has 53 reviews.
Review from B F (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Gabriella Mills, Customer Adviser at The Mellowes Care Home
Thank you for your review. We are pleased to hear that your Mother is happy at the care home, we appreciate your comments and glad that she is well cared for by the staff. We will share your comments with the care home's manager. The Bupa Customer Care Team.
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Review from Rob P (Son of Resident) published on 12 June 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Gabriella Mills, Customer Adviser at The Mellowes Care Home
Thank you for your review of The Mellows care home. We are pleased to hear that your Dad is enjoying the care home and that he is able to relax. We appreciate your comments on the staff and glad that your Dad is being well cared for by them, we will share your comments with the care home's manager, The Bupa Customer Care Team.
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Review from T R (Resident) published on 8 May 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Natalie Krisman, Customer Service Advisor at The Mellowes Care Home
Thank you for your review about The Mellowes and your kind words about our excellent staff.
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Review from Carol K (Daughter of Resident) published on 6 April 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Natalie Krisman, Customer Services Administrator at The Mellowes Care Home
Sorry to hear about your loss. Please accept our condolences. Thank you for your review and kind words. I'm sure in time when you look back it will give you comfort to know that your father was happy in our care.
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Review from Helen M (Wife of Resident) published on 13 September 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jayne Duck, Customer services administrtor at The Mellowes Care Home
Thank you for your review. It is so nice to know that when you leave your husband in our care and that you have peace of mind knowing that he is well cared for.
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Review from Kay G (Resident) published on 6 June 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Jayne Duck, Customer Services Administrator at The Mellowes Care Home
Thank you for your review. This sounds lovely and I wish I was there to enjoy the lunch with you. The Bupa customer care team.
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Review from M K (Resident) published on 17 March 2017
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
Reply from Emily Wilson, Customer Service Administrator at The Mellowes Care Home
Thank you very much for your review. We are so pleased that you are happy with our home, we will pass your comments onto the home manager. The Bupa Customer Care Team
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Review from Rosemary L (Resident) published on 16 March 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Emily Wilson, Customer Service Administrator at The Mellowes Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Patricia F (Resident) published on 16 March 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Emily Wilson, Customer Service Administrator at The Mellowes Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Margaret S (Resident) published on 10 March 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Emily Wilson, Customer Service Administrator at The Mellowes Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Phyllis B (Wife of Resident) published on 10 March 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Emily Wilson, Customer Service Administrator at The Mellowes Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Maureen C (Sister of Resident) published on 10 March 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Emily Wilson, Customer Service Administrator at The Mellowes Care Home
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.
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Review from Mike (Son of Resident) published on 21 November 2016
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Rose Pickering, Customer Service Administrator at The Mellowes Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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The Review Score of 9.8 (9.787) out of 10 for The Mellowes Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.787 for The Mellowes Care Home is calculated as follows: ( (115 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 141 Ratings = 4.787
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Mellowes Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Home Manager
Before taking up the role of Home Manager at The Mellowes, I was the Home Manager Designate at The Lindsay Bupa care home. I love to make a difference for my residents and their families and try to make each day special. I feel very privileged to work in our residents’ homes.
I am married with one son. I love water sports, especially scuba diving in my spare time and love showing the photos to our residents.
Job Title: Deputy Home Manager
Joined: 2015
I started working at The Mellowes back in 2015. I have worked in various roles within the care home from Care Assistant to Senior Care Assistant and Financial administrator.
I have extensive experience and knowledge of the care sector over 14 years, nothing brings me more joy than making a difference in the lives of our residents.
Outside of work, I am very family-orientated and enjoy spending time with my children. I also have a hidden passion for cricket and football!
Job Title: Hr Coordinator
Joined: 2012
I began working part-time here at The Mellowes in 2012 as a care assistant, whilst also becoming a qualified hairdresser. Since then, I’ve not looked back and have worked various roles within the Home. Having spent the majority of my time here working as a Senior care assistant, I have a wealth of knowledge within the care sector.
In January 2023 I became the ‘Senior activities coordinator’ and I love my new role very much. It fills me with joy to see the residents happy and enjoying new and regular activities.
In January 2024 I became the home's HR Coordinator and I look forward to continuing my journey in The Mellowes.
Outside of work, I am very family-oriented and enjoy spending time at home.
Job Title: Reception
Joined: 2015
I worked at The Mellowes Care Home for the past 8 years. I have been involved in various job roles within my time such as care, activities and now reception for the past 3 years.
I love coming to the residence home to work and chatting with the residents and family members.
In my spare time, I enjoy spending time with my family and going on holiday.
