Queen Charlotte Care Home

432 Chickerell Road, Chickerell, Weymouth DT3 4DQ
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9.9 51 Reviews
  • Queen Charlotte Care Home, Weymouth
Queen Charlotte is a care home specialising in dementia care. Set in a character property located amongst mature, manicured gardens, the home is decorated to offer sensory and tactile stimulation, appropriate for all stages of dementia.

The home offers spacious single bedrooms with en-suite facilities. There are a number of lounges which are ideal for watching television, socialising with friends or enjoying some quiet time.

Residents are provided with nutritionally-balanced meals which are prepared onsite, using locally sourced ingredients. The home welcomes menu suggestions from residents and encourages them to live healthy lifestyles through a good diet and physical and mental exercise.

Queen Charlotte home prides itself on offering person-centred care and takes all interests and abilities into account when providing care and organising activities and events. Residents are supported to maintain as much independence as possible.

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Care Provided by Queen Charlotte Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 51 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mark Grundonner (Home Manager)
  • Admission Criteria
    • Assessment Required to ensure we can meet residents
    • Ages 50+
  • Room Information
    • Single Rooms (51)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013

Funding & Fees Guide for Queen Charlotte Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • Self-Funded Nursing Care from £1,299
    • Self-Funded Nursing Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Nursing Care from £1,300
    • RESPITE Self-Funded Nursing Dementia Care from £1,350

  • * Subject to assessment
  • (these prices are only a guideline, please contact Queen Charlotte Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Queen Charlotte Care Home Reviews (51)

Total of 51, showing 1-20
9.9

Queen Charlotte Care Home has a Review Score of 9.9 (9.873) out of 10, based on 13 reviews in the last 2 years. Over all time Queen Charlotte Care Home has 51 reviews.

Overall Experience

  • 33
  • 17
  • 1
  • 0
  • 0

Date Published

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Review from Lynn L (Daughter of Resident) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been a resident at Queen Charlotte (QC) since August 2024. My Mum was a resident as well in 2018. It was my Dad's choice that if he ever needed to go into a nursing home then it would be QC. What a wonderful care home. But what quintessentially makes this possible is that all the staff
who work there go above and beyond to make QC a lovely Home to be living in. The residents are well cared for and they have a busy daily schedule of activities to take part in. The Chef cooks delicious home cooked meals, cakes and puddings are a delight. My Dad is content and always smiling and every time I visit I am welcomed into QC. Thank you so much to the Home Manager and all the QC Staff.

Reply from Mark Grundonner, Home manager at Queen Charlotte Care Home

Thank you very much for the very kind review. I will share with all the team here.


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Review from J B (Granddaughter of Resident) published on 27 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the manager and his wonderful team enough for the love, care, dignity and compassion shown to my grandad during his time at QC. The support also given to us as a family during his final day's was exceptional, nothing was ever too much bother and this will remain with us forever. He was
very settled and very happy. You all have a very special place in our hearts.

Reply from Mark Grundonner, Care home manager at Queen Charlotte Care Home

Thank you for kind review. It was an privilege to care for your grandad. I will share these kind words with the team at Queen Charlotte


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Review from Andrew S (Son of Resident) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A all round good experience when visiting my mother friendly staff well looked after and kept clean and a good atmosphere with a good medical team to see over things. Plenty of engaging activities for the family and residents to join in.

Reply from Mark Grundonner, Cate home manager at Queen Charlotte Care Home

Thank you very much for your kind review I will share this with the team


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Review from A K (Daughter of Resident) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is so happy. Laughing and smiling, he has put on weight, we have not seen him looking so happy eating and drinking well. The activities are amazing, lovely atmosphere in the care home, dad loves it. He has always been a people person, I think I take after him. I came to join dad for my lunch
on Boxing Day. The meal was so good and the dining room experience was so nice to have the party. The lift being fixed and signs being put up for the contractors not to park in the care home car park, so there was enough parking for relatives. I am so glad dad is at Queen Charlotte Care Home.

Reply from Mark Grundonner, Care home manager at Queen Charlotte Care Home

Thank you so much for your kind review it is lovely that dad is settled and happy at Queen Charlotte I will share this with the team.


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Review from Christopher G (Son of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home is a welcoming as you walk in. Staff have the resident care and we'll being always. Any plans issue they contact the family and keep you updated. The home is clean and oder free. Activity team do a lot with the resident and family can join in

Reply from Moira Stevens, Cate home manager at Queen Charlotte Care Home

Thank you very much for the lovely review. It means a lot to the team that care for our residents.


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Review from Steve B (Son of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we were invited to view the home for the first time the management team were very informative giving us all the information we were asking for, showing us the room Dad would be in, along with all other facilities and whilst walking round we were impressed with how friendly all the staff were, taking
time to talk to us about everything they do during the days to occupy the residents.
The residents have an exceptional menu choice each day and we noticed how kind and patient all the staff are with them all.
Another thing that impressed us was how clean the place was kept as well.
If you want a meal with your loved ones whilst visiting this can be arranged with notice at a very reasonable price.
Can't speak highly enough about Queen Charlotte Care Home and all the staff and we know we have found the home our Dad deserves to be in and looked after as we would want him to be.

Reply from Mark Grundonner, Cate home manager at Queen Charlotte Care Home

Thank you very much for this lovely review. I will share this with all the staff at Queen Charlotte. We are very happy that dad settled here.


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Review from Philippa W (Daughter of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been living at Queen Charlotte care home since January. She is very well looked after and has improved in her demeanour since arriving. There is always something going on and everyone is included.

Reply from Mark Grundonner, Home manager at Queen Charlotte Care Home

Thank you for your very kind feedback. I will ensure that it is shared with the team. It is so lovely that your mother-in-law enjoys the activities.


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Review from S W (Daughter-in-law of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum-in-law joined the family of caring staff, she has been in a much happier place. She joins in with the daily events and has much more company. She is a people watcher, so she loves it and seems to be very happy since joining. It had made hubby and my decision a lot more happier than we wanted
for her. May she continue to flourish for the rest of her stay. Thank you all so much.

Reply from Moira Stevens, Cate home manager at Queen Charlotte Care Home

We are so pleased that Mum has settled in so well at Queen Charlotte. Mum is an absolute pleasure to have as part of our family.


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Review from S P (Daughter of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an update review. My relative has been at Queen Charlotte for a year now. I am so happy with my choice as she is so well cared for. Mum has a medical condition. It’s very challenging to manage, and Mum can make it even more challenging, but I can not fault the nursing team and carers for their
kindness, compassion and dedication.
All staff are kind and caring. They treat residents like family and I observe genuine affection between them.
The home has a great activities team that provides crafts, entertainment and outings for the residents. Mum enjoys the activities, but she is never pressured to join in if she doesn’t want to.
The food is homemade and there is always a good variety. Always some delicious cakes available. Mum has put on weight since coming here, so that says it all. I am always welcome to come and have lunch with her too, in fact, I am always invited and included in anything and everything that is going on, which makes this place so welcoming and homely.

Reply from Moira Stevens, Cate home manager at Queen Charlotte Care Home

Thank you very much for your wonderful review, I will share this will all the team at Queen Charlotte.


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Review from J W (Friend of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A family friend has been a resident in Queen Charlotte's since September, sadly now deceased. The care he has received has been excellent, delivered with warmth and friendliness. It has always been clean and bright and has a lovely atmosphere, with caring staff. We thought it was a very good nursing
home and would definitely recommend it.

Reply from Mark Grundonner, Home manager at Queen Charlotte Care Home

Many thanks for the very kind review, I will pass this lovely review onto all the staff at Queen Charlotte.


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Review from Sharon A (Friend of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was in the Queen Charlotte Care Home for quite a short while, just four short weeks when she finally lost a brave battle with cancer yesterday. Her brief but happy stay was due to the kind of person she was but also due to the kindness and care that she received. The beautiful garden helped
too, she was an outdoors sort of lady. While she was there I visited most days, so I met many staff. These are a happy group of people who not only care for the residents but extend their care to family and friends (even the four-legged ones). I really can’t thank them enough for their care, love and support and for the happy way they go about their very difficult job.

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Review from Roger F (Son of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's been very hard over these last three years, for both staff and residents. The staff have been marvelous in caring for all the residents, I cannot praise them enough. If I may make a constructive suggestion that you look at some kind of physiotherapy on a regular basis for residents. I think this
would make a world of difference, both to their mobility and also help staff with their care.

Reply from Mark Grundonner, Care home manager at Queen Charlotte Care Home

Thank you very much for the kind review. I will share this review with the team at Queen Charlotte.


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Review from Wendy S (Daughter of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited lots of care homes to find the right one for my mum, who has Alzheimer's. As soon as I saw the Queen Charlotte I knew it was the best place for her to live. Mum is very happy here. The staff are amazing, I cannot speak highly enough.

Reply from Moira Stevens, Cate Home Manager at Queen Charlotte Care Home

Thank you so much for your very kind review. I will pass your comments on to the staff team.


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Review from A F (Daughter of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, caring staff who talk to Mum, which is important to me, as she would be on her own for most of the day.

Reply from Moira Stevens, Care home manager at Queen Charlotte Care Home

Thank you so much for your very kind review of Queen Charlotte. Positive reviews are important to our staff to know that they are doing their job role well and meeting the needs of our residents.


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Review from C W (Friend of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has only been here a few weeks but her care has been excellent.

Reply from Moira Stevens, Care home manager at Queen Charlotte Care Home

Queen Charlotte wishes to thank you for your lovely review. Your review will be passed on to staff who are the true heroes at Queen Charlotte.


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Review from David B (Husband of Resident) published on 5 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Queen Charlotte provides excellent care and medical attention to my wife. She is content and stable, which adds to her well-being.

Reply from Moira Stevens, Care home manager at Queen Charlotte Care Home

Thank you for your very positive review. We continue to improve upon our service and welcome all feedback.


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Review from Brian C (Nephew of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always very friendly and helpful. They are very understanding and supportive and provide excellent care for my uncle and aunty.

Reply from Moira Stevens, Care home manager at Queen Charlotte Care Home

Thank you for your very positive review of Queen Charlotte. All feedback is valuable to enable us to further improve our service to our residents. Your review will be appreciated by all of the staff at Queen Charlotte.
Thank you for taking the time to complete your review.


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Review from R C (Husband of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very welcoming and caring organisation.

Reply from Moira Stevens, Care home manager at Queen Charlotte Care Home

We at Queen Charlotte, thank you for your very kind review. We continue to improve upon care and facilities at the home, based on reviews. We are always happy to welcome suggestions to improve our service.


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Review from Elizabeth M (Daughter of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff to be very helpful and caring at all times. Generally, both my mother and myself have been happy with the care that she receives. I have been made to feel welcome by administrative staff on entering the home also.

Reply from Moira Stevens, Cate home manager at Queen Charlotte Care Home

Thank you for your review. We strive to improve upon care and facilities at Queen Charlotte and we thank you for your kind review of our home.


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Review from R D (Daughter of Resident) published on 16 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During these difficult times, Queen Charlotte Care Home has been a place of reassurance and calm. All the staff have made Mum, myself and family members feel very welcome with kindness and understanding. Mum is treated as an individual with dignity and care. Mum had a few medical difficulties when she
arrived 6 months ago and I'm pleased to say the staff have continued to monitor her health, ensuring she is now more comfortable.

Reply from Moira Stevens, Care home manager at Queen Charlotte Care Home

Thank you for your kind review. At Queen Charlotte, we strive to continue to provide a safe and calm environment for our residents during difficult times.


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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Queen Charlotte Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Queen Charlotte Care Home is calculated as follows: ( (132 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 150 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queen Charlotte Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (3)

Mark

Mark Grundonne

Job Title: Home Manager

Mark prides himself on being a consummate professional who is honest, reliable and hard-working. Over more than two decades he has acquired a broad range of skills and experiences in healthcare management, primary care and mental health. He is passionate about bringing the highest level of care and service to residents.


Moira

Moira Stevens

Job Title: Deputy manager

My career in adult social care began in 2002 after a long career in retail. My journey began as a domestic support worker which then progressed to a night support worker in a dementia / residential setting. From night support I was then promoted to a care team manager, continuing my career as a deputy manager. I then joined The Queen Charlotte with Kingsley Healthcare as a care co-ordinator. I then began a new journey as the deputy manager and then onto Interim Home Manager. Along my career path, I have met many inspirational people who have driven my motivation to help others live a comfortable and happy life within their care home setting.


Clinta

Clinta Cleetus

Job Title: Clinical Lead

My Name is Clinta Cleetus. I Joined In the Queen’s Charlotte nursing home as a registered nurse in 2018. I have completed my nursing degree from India in the year 2009 and worked in various hospitals until I came to the UK in the year 2012. Before starting my job as a nurse I worked as HCA and senior carer in various employers including ,care homes, NHS and prison health service which give me opportunity to understand basic functioning of health care system in this country. I am very proud and excited for my new role as clinical lead in Queen Charlotte and trying to make positive changes in everyone around me. Although I have had challenging times during the pandemic, with support of my colleagues and management I overcome them and consider those situations as learning opportunities. Without a doubt, it is our team work which leads Queen Charlotte in a better position today, and I consider this opportunity to thank everyone and request all Kingsley family for your continuing support.


Frequently Asked Questions about Queen Charlotte Care Home

What types of Care is Queen Charlotte Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Queen Charlotte Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Queen Charlotte Care Home have?

There are 51 Single Rooms.

What are the Facilities & Services at Queen Charlotte Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Queen Charlotte Care Home to the centre of Weymouth?

2.0 mile(s) as the crow flies, distance by road may be significantly further.