Queen Charlotte Care Home

432 Chickerell Road, Chickerell, Weymouth DT3 4DQ
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9.9 48 Reviews
  • Queen Charlotte Care Home, Weymouth
Queen Charlotte is a care home specialising in dementia care. Set in a character property located amongst mature, manicured gardens, the home is decorated to offer sensory and tactile stimulation, appropriate for all stages of dementia.

The home offers spacious single bedrooms with en-suite facilities. There are a number of lounges which are ideal for watching television, socialising with friends or enjoying some quiet time.

Residents are provided with nutritionally-balanced meals which are prepared onsite, using locally sourced ingredients. The home welcomes menu suggestions from residents and encourages them to live healthy lifestyles through a good diet and physical and mental exercise.

Queen Charlotte home prides itself on offering person-centred care and takes all interests and abilities into account when providing care and organising activities and events. Residents are supported to maintain as much independence as possible.

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Care Provided by Queen Charlotte Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 51 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mark Grundonner (Home Manager)
  • Admission Criteria
    • Assessment Required to ensure we can meet residents
    • Ages 50+
  • Room Information
    • Single Rooms (51)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013

Funding & Fees Guide for Queen Charlotte Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • Self-Funded Nursing Care from £1,299
    • Self-Funded Nursing Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Nursing Care from £1,300
    • RESPITE Self-Funded Nursing Dementia Care from £1,350

  • * Subject to assessment
  • (these prices are only a guideline, please contact Queen Charlotte Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Queen Charlotte Care Home Reviews (48)

Total of 48, showing 21-40
9.9

Queen Charlotte Care Home has a Review Score of 9.9 (9.875) out of 10, based on 10 reviews in the last 2 years. Over all time Queen Charlotte Care Home has 48 reviews.

Overall Experience

  • 31
  • 16
  • 1
  • 0
  • 0

Date Published

48
3
6
10
38

Review from J M (Friend of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly neighbour was extremely reluctant to go into a care home but I have to say that since being in this home, their opinions have completely changed. The caring staff take time to interact with the residents, despite their workload and are happy to do so. The meals are tasty and they also manage
to have themed menus. The home is always clean and welcoming and the staff have worked so hard in the trying times with COVID. A well-led home, well done.

Reply from Moira Stevens, Cate home manager at Queen Charlotte Care Home

I would like to thank you for your very kind review of The Queen Charlotte. The staff appreciate your very positive feedback. We continue to strive to ensure the wellbeing and safety of both residents and staff .


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Review from Margaret R (Guardian of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a gem of a home, with an emphasis on home. Our 91-year-old neighbour, for whom we have LPA, admitted himself here and has not looked back. He is looked after wonderfully, in every way, from cleanliness, meeting his needs whilst recognising his privacy and wish to do things for himself. He was
admitted using a wheelchair, is now on his rollator and is wonderful to see. The staff come from a variety of backgrounds and cultures, which for an ex-Navy man, is great as he has travelled the world and now talks again of those times. It is wonderful to see, as he is going from strength to strength. Great management, combined with lovely, caring staff who cannot do enough and go the extra mile, you are a credit to Kingsley Care.

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Review from Georgina R (Friend of Resident) published on 1 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so welcoming, polite and helpful. It's nice to see residents and staff bond and get to know each other and to see them laugh and have jokes making both staff and residents alike smile and have fun.

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Review from Michael M (Friend of Resident) published on 26 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has come so far in the last few months since the new manager has taken over. She is friendly, vibrant and so upbeat, she makes everyone feel safe and most of all she has kept Covid-19 out of the home. The staff are always happy to be at work, are friendly and always make time to talk to residents
and relatives too. The smiles on the resident's faces say a lot. Keep up the good work.

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Review from K S (Wife of Resident) published on 17 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident for a while now. I have in the past felt like no one listened to me. Now I feel that I have the support I should have had when my husband was first admitted to Queen Charlotte. The new manager goes out of her way to make sure that I and my husband are happy. The nurses
are very good also. I often stay for lunch and the food is always very nice.

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Review from T H (Daughter of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming atmosphere, professional staff.
Food and drink is fantastic, we are so grateful for the personal douches and the care you have shown to Mum as well as Dad.

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Review from L M (Daughter of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and professional staff who have time and care for Mum as a visitor as well. It's always a nice atmosphere for us when we visit and Dad seems happy.

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Review from P D (Son of Resident) published on 2 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very happy. The family are glad that he is at the nursing home.
Staff look after my father well and know his needs.

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Review from J N (Daughter of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mum during her stay was excellent.
Staff and burses were all very friendly and the home was always very clean and tidy.

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Review from N B (Daughter of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care staff have always been very caring, kind and helpful although, on occasion, there appears to be too few staff on duty.
My mother seems to be very well cared for and seems content.

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Review from Lynn L (Daughter of Resident) published on 18 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum had advanced Dementia and she was happy and content during her stay. The care provided for her was exemplary and outstanding. All the staff work as a Team to deliver high standards of care for every resident. I would recommend Queen Charlotte’s highly. The staff are professional and show great
compassion. The home has a lovely atmosphere, the food is lovely and cooked fresh daily.

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Review from Isobel R (Daughter of Resident) published on 18 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been at the Queen Charlotte Care home since September 2018. Having a member of family we are unable to care for ourselves has been incredibly difficult for us to accept as a family, and the staff at the Queen Charlotte Care Home have simply been amazing. We were made to feel very welcome
and there simply is nothing the home won't do for us. Over the Christmas period, the staff really made every effort to entertain and bring really genuine good cheer to all the residents. I have been bowled over by the care they give my father and i feel very lucky that he is in such caring, well run home. I will never be able to thank all the staff enough as their work and care has brought such comfort and relief to my mother and me as well as my father. Visiting is a pleasure and i get to spend some quality times with my dad, which at this stage is all i could hope for.

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Review from James G (Father of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and treatment of my daughter who has terminal brain tumours has been beyond excellent. She has been treated with such care and management I personally hold them in such awe for the help they have given my daughter and myself. The food is tremendous as good as any restaurant. Great choice of
menu and tremendous adaptability. All I can say with my heart is thank you.

Reply from Berni Martin, Regional Sales & Marketing Director at Queen Charlotte Care Home

Dear James, we cannot thank you enough for your kind and thoughtful words, James it is our pleasure to ensure our care and attention details remain high at all times. thank you again for taking the time to write this review, we will share this with the team.


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Review from Andrew M (Cousin of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our 91-year-old cousin has been a resident for seven weeks, suffering from dementia and requiring constant care and reassurance.


I cannot speak too highly about the staff and facilities. You are always greeted with a smile and the smell of fresh food and cakes. The gardens are beautiful and well

cared for. Our cousin had trouble settling into this style of living, but the staff have been wonderful, spending time with her and reassuring her. Overall wonderful staff and facilities.

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Review from Philip D (Son of Resident) published on 26 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Transferring from a Care Home, where my Mum was settled, has been distressing, but the staff work hard to calm her. The care my mother receives is very good, despite a challenging workload. Dealing continually with residents, particularly 30 minutes after mealtimes when they can need the toilet all
at the same time, poses significant stress. With the staff needing to use equipment, often family members step up to provide support. When we are visiting around mealtimes we often need to help to feed my mother. Decor and furnishings at QC are modern, but not cosy. Laminate flooring in bedrooms, though hygienic and easy to clean, means when my mother falls its mainly on a hard surface. There isn't always a jug squash/water in my mother's room. My mother's appearance and cleanliness have improved significantly. The garden is lovely. The staff are hardworking, caring and friendly and I'm kept informed of incidents involving my mother. Overall, I find little to criticize QC.

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Review from Peter S (Power of Attorney of Resident) published on 19 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I wish to emphasize how superb the team - ALL the team - were as we neared the end of my friends stay and her life earlier this month. All members of the staff proved to be helpful, dedicated, sympathetic and genuinely concerned for her welfare and comfort. They were a pleasure to deal with and some
of them were really inspirational in their approach.


I could not have asked for, nor wanted, any more from the team under its current leadership and am truly grateful to Queen Charlotte's.


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Review from B M (Wife of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care and support. Would recommend to friends and family. Full marks.

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Review from Antonia N (Wife of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The ambience is cheerful and attractive. The staff kind and helpful and there is a pleasant rapport between them and the residents. The atmosphere is one of an extended family and, as a visitor, I feel comfortable and "at home". The carers, and all staff, work so hard to make special occasions really
special and the manager will turn her hand to anything that needs a little extra help. If the need arose I would gladly be a resident.

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Review from Pamela E (Partner of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am always welcomed when I spend time there to be with my partner. The care and attention that my partner is receiving is second to none. Every member of staff is dedicated to the comfort of all residents, cheerful and nothing is too much trouble from management down to cleaning staff.


The only

thing I would criticise is I think the food could be improved on, to produce meals more appetising and better portions for those who are able to enjoy. I have no hesitation in leaving my partner in their care. A little more mental stimulation would be beneficial.

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Review from Rosemarie C (Friend of Resident) published on 20 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Our neighbour was recently a resident for assessment. On our regular visits at different times of the day, we were always made very welcome by the staff. Whenever we visited, the residents were sitting in a circle around an enormous TV - most of the times the volume was turned off. Although the staff
waved as they passed, no-one actually interacted with anyone - we appreciate they are very busy but a little time talking to residents would not come amiss.
Every time we visited, our neighbour was sitting looking into space! When do activities take place? We asked our neighbour if anyone had been in doing activities or entertaining them - the answer was always 'no' and we certainly did not see anyone come in while we were there.
The menu on the dining room wall was displayed daily - and the meals were very repetitive. Although we would not say the dining room was dirty, it was haphazard and the cloths on the tables were not up to standard.

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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Queen Charlotte Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.895 for Queen Charlotte Care Home is calculated as follows: ( (103 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 114 Ratings = 4.895

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.98 Points relating to the number of positive Reviews for Queen Charlotte Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 10 Positive Reviews ÷ 10.2 = 0.98

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (3)

Mark

Mark Grundonne

Job Title: Home Manager

Mark prides himself on being a consummate professional who is honest, reliable and hard-working. Over more than two decades he has acquired a broad range of skills and experiences in healthcare management, primary care and mental health. He is passionate about bringing the highest level of care and service to residents.


Moira

Moira Stevens

Job Title: Deputy manager

My career in adult social care began in 2002 after a long career in retail. My journey began as a domestic support worker which then progressed to a night support worker in a dementia / residential setting. From night support I was then promoted to a care team manager, continuing my career as a deputy manager. I then joined The Queen Charlotte with Kingsley Healthcare as a care co-ordinator. I then began a new journey as the deputy manager and then onto Interim Home Manager. Along my career path, I have met many inspirational people who have driven my motivation to help others live a comfortable and happy life within their care home setting.


Clinta

Clinta Cleetus

Job Title: Clinical Lead

My Name is Clinta Cleetus. I Joined In the Queen’s Charlotte nursing home as a registered nurse in 2018. I have completed my nursing degree from India in the year 2009 and worked in various hospitals until I came to the UK in the year 2012. Before starting my job as a nurse I worked as HCA and senior carer in various employers including ,care homes, NHS and prison health service which give me opportunity to understand basic functioning of health care system in this country. I am very proud and excited for my new role as clinical lead in Queen Charlotte and trying to make positive changes in everyone around me. Although I have had challenging times during the pandemic, with support of my colleagues and management I overcome them and consider those situations as learning opportunities. Without a doubt, it is our team work which leads Queen Charlotte in a better position today, and I consider this opportunity to thank everyone and request all Kingsley family for your continuing support.