Queen Charlotte Care Home

432 Chickerell Road, Chickerell, Weymouth DT3 4DQ
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9.9 48 Reviews
  • Queen Charlotte Care Home, Weymouth
Queen Charlotte is a care home specialising in dementia care. Set in a character property located amongst mature, manicured gardens, the home is decorated to offer sensory and tactile stimulation, appropriate for all stages of dementia.

The home offers spacious single bedrooms with en-suite facilities. There are a number of lounges which are ideal for watching television, socialising with friends or enjoying some quiet time.

Residents are provided with nutritionally-balanced meals which are prepared onsite, using locally sourced ingredients. The home welcomes menu suggestions from residents and encourages them to live healthy lifestyles through a good diet and physical and mental exercise.

Queen Charlotte home prides itself on offering person-centred care and takes all interests and abilities into account when providing care and organising activities and events. Residents are supported to maintain as much independence as possible.

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Care Provided by Queen Charlotte Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 51 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mark Grundonner (Home Manager)
  • Admission Criteria
    • Assessment Required to ensure we can meet residents
    • Ages 50+
  • Room Information
    • Single Rooms (51)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013

Funding & Fees Guide for Queen Charlotte Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • Self-Funded Nursing Care from £1,299
    • Self-Funded Nursing Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Nursing Care from £1,300
    • RESPITE Self-Funded Nursing Dementia Care from £1,350

  • * Subject to assessment
  • (these prices are only a guideline, please contact Queen Charlotte Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Queen Charlotte Care Home Reviews (48)

Total of 48, showing 41-48
9.9

Queen Charlotte Care Home has a Review Score of 9.9 (9.875) out of 10, based on 10 reviews in the last 2 years. Over all time Queen Charlotte Care Home has 48 reviews.

Overall Experience

  • 31
  • 16
  • 1
  • 0
  • 0

Date Published

48
3
6
10
38

Review from Margaret C (Wife of Resident) published on 21 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in the Queen Charlotte care home since February of this year and I have been struck from the beginning by the care he has received.
I visit two or three times a week and am always greeted with smiles and words of welcome by all members of staff - cleaning, cooking, caring, nursing.
I
really feel that I and my husband are part of a very caring family and I always leave with the comforting thought that he is in the best of hands.

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Review from Shirley M (Daughter of Resident) published on 5 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was at Queen Charlotte for assessment for two and a half weeks, after discharge from hospital. While she was there she was looked after extremely well by the caring staff. Her room was clean and comfortable and she was encouraged to leave her room and mix with others in the lounge. Whenever I visited
I was greeted by the staff and made to feel very comfortable. The staff not only looked after Mum but also supported me. Thank you all at Queen Charlotte.

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Review from James C (Regular Volunteer) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is clean and comfortable. Staff are patient at all times and caring. Visitors are welcomed and made welcome.

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Review from Jane (Daughter of Resident) published on 28 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are extremely friendly and welcoming. I was always greeted with a smile, and we were offered tea or coffee and a cake when visiting. They were very kind and caring to my mother.
The room had a lovely view and was a nice size. The en-suite was small.
The food was a little repetitive.
The
main problem for my mum was that she was there for an assessment and the vast majority of residents have dementia. It frightened my mum when they came into her room, and she only had one or two residents that she could converse with so she felt quite isolated.
The staff treated all the patients with care and compassion, I really must stress that. The staff are the biggest asset.

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Review from Wendy D (Daughter-in-law of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family were worried about my Father-in-Law coming into the nursing home, but we needn't have worried as his room is very comfortable and homely. The staff are friendly, helpful and very caring. Nothing is too much trouble. The team leader is lovely and she welcomed us and my Father-in-Law when
he was admitted to Queen Charlotte and explained everything and put our minds at rest, that we had done the right thing for him, his wife and his family. All in all, I can highly recommend Queen Charlotte as a lovely nursing home.

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Review from Steve M (Son of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers have worked hard to engage my mother and have been very successful.
Any problems or issues arising have been dealt with promptly and the care home has kept me up to date with my mother's progress. I have also received phone calls informing me of any problems that have arisen.
Management and
staff have always been willing to listen to my concerns and act upon them.

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Review from Rachel W (Daughter of Resident) published on 10 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Queen Charlotte Care Home have been wonderful in looking after my dear Dad who suffers from Dementia. We chose the home as they seemed very caring and the environment there suited my father's needs (lots of light and airy communal spaces and a fantastic garden for him to wander in). The home had a very
bad CQC report (along with many others) last year - Queen Charlotte informed us immediately, sent us the link to the report and called an emergency relative's meeting. They have put recommendations in place and in my opinion, are on the way up! Some of the residents there do have very complex needs and of course, in an ideal world, it would be great to have more staff however management have supported staff to ensure that they are available where and when they need to be. The home is very clean and the food excellent - I would recommend Queen Charlotte to anyone having to make that tough decision on who best might look after your relative especially if they suffer complex needs due to dementia.

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Review from Kathryn (Daughter of Resident) published on 10 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having been diagnosed with dementia and in need of specialist care, my mother moved from a residential care home to the Queen Charlotte Care Home over two years ago. From the outset, I have found that Queen Charlotte provides a homely and welcoming environment where residents are well cared for and
relatives can gain a better understanding of the condition. Facilities are very good, home cooked food catering to individual needs and preferences is served with a smile and the weight and health of residents are monitored. Criticisms raised by the CQC Inspection have been addressed by the management, who have recruited new staff at all levels; relatives have been kept informed of developments. The enthusiasm and dedication of the care staff in the lounge where my mum now spends her time is fantastic; even in the face of behaviour that can be challenging, frustrating and sometimes aggressive, they work effectively as a team, treating residents as individuals. Definitely recommended!

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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Queen Charlotte Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.895 for Queen Charlotte Care Home is calculated as follows: ( (103 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 114 Ratings = 4.895

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.98 Points relating to the number of positive Reviews for Queen Charlotte Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 10 Positive Reviews ÷ 10.2 = 0.98

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (3)

Mark

Mark Grundonne

Job Title: Home Manager

Mark prides himself on being a consummate professional who is honest, reliable and hard-working. Over more than two decades he has acquired a broad range of skills and experiences in healthcare management, primary care and mental health. He is passionate about bringing the highest level of care and service to residents.


Moira

Moira Stevens

Job Title: Deputy manager

My career in adult social care began in 2002 after a long career in retail. My journey began as a domestic support worker which then progressed to a night support worker in a dementia / residential setting. From night support I was then promoted to a care team manager, continuing my career as a deputy manager. I then joined The Queen Charlotte with Kingsley Healthcare as a care co-ordinator. I then began a new journey as the deputy manager and then onto Interim Home Manager. Along my career path, I have met many inspirational people who have driven my motivation to help others live a comfortable and happy life within their care home setting.


Clinta

Clinta Cleetus

Job Title: Clinical Lead

My Name is Clinta Cleetus. I Joined In the Queen’s Charlotte nursing home as a registered nurse in 2018. I have completed my nursing degree from India in the year 2009 and worked in various hospitals until I came to the UK in the year 2012. Before starting my job as a nurse I worked as HCA and senior carer in various employers including ,care homes, NHS and prison health service which give me opportunity to understand basic functioning of health care system in this country. I am very proud and excited for my new role as clinical lead in Queen Charlotte and trying to make positive changes in everyone around me. Although I have had challenging times during the pandemic, with support of my colleagues and management I overcome them and consider those situations as learning opportunities. Without a doubt, it is our team work which leads Queen Charlotte in a better position today, and I consider this opportunity to thank everyone and request all Kingsley family for your continuing support.