Evergreens Lodge

Westbury, Sherborne DT9 3QZ
Submit a Review
9.7 19 Reviews
  • Evergreens Lodge, Sherborne
Evergreens Lodge in Sherborne provides care for up to 39 residents who benefit from charmingly decorated, light and airy rooms, most of which are en-suite.

Ground floor rooms have garden access.

The home features a spacious conservatory that overlooks the garden. An abundance of activities is available to residents.

The friendly staff take care of you whether you need long-term, respite, palliative or post-operative care.

The chef uses local produce and prepares a good choice of nutritious, tasty meals to individual needs. Residents can choose to have a cooked breakfast every morning and there is an option to enjoy a three-course main meal every day.

Show Evergreens Lodge on the Map

Care Provided by Evergreens Lodge

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Victoria Collins (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Evergreens Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,300
    • Self-Funded Residential Dementia Care £1,300 – £1,400
    • RESPITE Self-Funded Residential Care £1,300 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,400

  • Fees are inclusive of all accommodation, food and laundry costs (special requests may be subject to additonal charges). Additional fees are charged for hairdressing, chiropody, dentistry and opticians.
  • (these prices are only a guideline, please contact Evergreens Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on visiting times.


  • Parking

  • Ample parking for staff and Visitors


Evergreens Lodge Reviews (19)

9.7

Evergreens Lodge has a Review Score of 9.7 (9.696) out of 10, based on 9 reviews in the last 2 years. Over all time Evergreens Lodge has 19 reviews.

Overall Experience

  • 15
  • 4
  • 0
  • 0
  • 0

Date Published

19
4
5
9
10

Review from K N (Daughter of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother, sister-in-law and I visited my father a few days after he moved in. He was clean, well dressed and happy and smiling. His room, although very small, was clean and adequate. We sat with him in the conservatory, and the staff were very nice to us and to him. It was Burns supper/lunch, and
residents had Haggis, Neeps and Tatties and a Piper in full Scots dress played the bagpipes. The staff then got the residents together for a photo. We, as relatives, were treated very well and invited to have lunch with our dad. He was also treated very kindly, particularly by the manger who was on duty. All the staff knew my dad's name. He said he has been helped with washing and dressing and was happy.

Reply from Vicki Collins, Manager at Evergreens Lodge

Thank you for your lovely review. It is a pleasure to care for your father


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie B (Niece of Resident) assisted by family/friend published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very helpful and polite which is lovely to see our uncle seems very happy here which is great to see. Compliments to the check for the lovely lunch which was provided.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kathleen G (Sister of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G W (Daughter of Resident) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in the home for 18 months. She settled easily and is clearly happy and content. Staff really get to know the residents and this makes such a big difference. There are often activities for the residents to become involved in, certainly enough fo mum. Food is plentiful and I very not had
any complaints.


Although the building might not be ideal in many respects, staff make good, creative use of the space. The home is kept clean and safe.


Reply from Vicki Collins, Manager at Evergreens Lodge

Thank you for your lovely review. It is a pleasure to care for your mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Daughter of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would have no hesitation whatsoever in recommending this home as I have been extremely pleased with every aspect of my late mum's care here. I sincerely thank all concerned.

Reply from Vicki Collins, Registered Manager at Evergreens Lodge

Thank you so much for your lovely review. It was a pleasure caring for your mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael O (Brother of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and very caring staff. The staff and carers were extremely efficient and empathetic to the needs of the residents. I was very pleased to see my sister was happy and healthy. When asked if she liked it in the home, she made it very clear that she did. I seriously couldn't fault the home. I
met a lot of the carers and I spoke to a lot of the residents who were happy and content. The choice of food was excellent and snacks were frequent. 10/10.

Reply from Vicki Collins, Manager at Evergreens Lodge

Thank you so much for your lovely review. We look forward to your next visit with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Regular Volunteer) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past few months, I have seen a real change in Evergreens Lodge. The home is bursting with life, the activities on offer are varied and person-centred and the new manager, and her team, go out of their way to make me feel welcome and a part of the home when I am there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L F (Son of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our parents were moved into Evergreens Lodge as a month long trial back in February 2023. We, the family, are over the moon that they have settled and are really happy to make it their forever home. Our parents have different medical needs and are no longer able to live a safe life at home. The staff
go above and beyond to make sure their care needs are met. The menu is changed regularly and, being that Father is a foody, it's important that the food in general is outstanding. The manager and her team are accommodating to us, but most of all, they go way beyond to ensure my parents are happy and content in every way. They have full access to a wonderful garden area, which again is something my parents find important. I'd recommend Evergreens Lodge in every way.

Reply from Natasha Baker, Admin at Evergreens Lodge

Thank you for your lovely review. It is a pleasure to care for your parents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bridget P (Wife of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, always there if you should need any information or to be reassured about anything. Nothing is too much trouble.

Reply from Becky Whitley-Lewis, Admin at Evergreens Lodge

Thank you very much for your kind words. It is a pleasure to care for your husband and we enjoy your visits too!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shirley H (Daughter of Resident) published on 17 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family were asked if they would like to come into mum on Sunday for a family gathering and for mum to see some of her great-great grandchildren, whom she had never seen before. It was a nice surprise for her. l would like to say a big thank you for letting this happen and the lovely cake that was
made. Thank you.

Reply from Sue Brown, service Manager at Evergreens Lodge

It was absolutely our pleasure to assist with the arrangements for your family get together on Sunday, one more surprise wish list item happily fulfilled.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan M (Wife of Resident) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Alzheimers and is partially blind, and he has been in the home for about two and a half years. He prefers to be in bed all the time now as he knows where he is. The care by the friendly staff has been exemplary in all the time he has been there. I visit him once a week as he no longer
knows me, so does not miss me. I am always welcomed by the staff and nothing is too much trouble, and if I have a query on his care, I can always speak to someone to put my mind at rest. I can recommend this home to anyone as the staff really care about the residents.

Reply from Lynette Hudec, Manager at Evergreens Lodge

Thank you for your kind review, we always aim to provide outstanding and individual service for our residents and families, and appreciate your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynne H (Daughter of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cant believe how happy my mum is here. It took a few weeks for her to settle but she is happy now. My mum always said "never ever put me in a home", when the time came I was weighed down with guilt. Now I am happy because Mum is happy. She is in a wonderful home clean, friendly and 24 hours care.
I know if there is anything wrong with mum Riverside Nursing Home contact me straight away. I tell everyone about this wonderful home.

Reply from Anna Jesty at Evergreens Lodge

Thank you so much for your lovely review, we look forward to seeing you again soon!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Husband of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been in the home for just over a year. She has been cared for in an exemplary manner, shown kindness, respect and indeed love. Most of my markings are based on what I have experienced during visits. The Covid security restrictions have limited my ability to fairly mark some aspects of the
general assessment of the home and are reflected in the lower markings. I am however very satisfied with the whole experience. Well done Riverside.

Reply from Anna Jesty, Activities Coordinator at Evergreens Lodge

Thank you so much for such a lovely review, we look forward to seeing you at Riverside again soon!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Craig B (Son of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Riverside in very difficult circumstances at the start of the pandemic. We have always been so impressed by the care Mum has been given. Mum is poorly, but she has built a friendship with the staff, is very comfortable in her surroundings, is involved, and happy and while I wish she could
be at home with my dad, in the circumstances I can’t think of anywhere else I’d rather she was. Everyone has also been very kind to my dad in his daily calls to check how mum is doing.

Reply from Anna Jesty, Activities Coordinator at Evergreens Lodge

Thank you so much for your lovely review; it has been our pleasure to look after your mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L M (Friend of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend came into Riverside a few weeks before the 1st lockdown in March 2020.
To our great relief, she settled in amazingly quickly and as we were unable to visit, it was a great comfort to see the photos of her happily taking part in activities and looking as if she was thoroughly enjoying herself.
She, unfortunately, caught Covid in January 2021 but was nursed back to health with the greatest compassion and care and the nurses gave us daily reports with regard to her condition.
It is now wonderful to be able to visit again and we are always made to feel welcome whilst observing all the necessary regulations.
A huge thank you to all the fantastic Riverside team who go way beyond the call of duty.

Reply from Anna Jesty, Activities Coordinator at Evergreens Lodge

Thank you so much for such a lovely review. We look forward to seeing you again soon at Riverside!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clare K (Daughter of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandad spent a week in Riverside on a respite placement. We were apprehensive especially as we were not allowed to visit due to COVID-19 restrictions. We did not need to worry, Grandad said he had a 'great holiday'. The staff were friendly and supportive and made Grand feel part of the family. He
is already planning his next visit and I am sure in the future he will become a permanent fixture at Riverside.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie M (Daughter of Resident) published on 8 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful home.
My dad was there for the last 10-months of his life. Took a couple of months to settle, but the staff made his adjustment so much easier; for which I thank them. In the end, he was looked after so well, I can't praise the staff enough.
I would certainly recommend Riverside,
so caring and lovely.
Once again, thank you all so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A G (Friend of Resident) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My old neighbour has been at Riverside for 2 1/2 years and has always been looked after in a way that, if I was in her position, I too would be glad to be in a safe, caring environment. I regularly visit and feel that top marks are deserved.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P S (Friend of Resident) published on 19 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were always on hand and despite the obvious pressures of their job, always had time to talk and offer a shoulder or a cup of tea. The extra care and attention they gave made all the difference on my last visit and I am grateful to them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.696)

Overview of Review Score

The Review Score of 9.7 (9.696) out of 10 for Evergreens Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.796 for Evergreens Lodge is calculated as follows: ( (83 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 103 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Evergreens Lodge is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (8)

Victoria

Victoria Collins

Job Title: Registered Manager

Joined: 2023

Vicki started at Evergreens Lodge in January 2023.
She has 22 years of experience in the care sector and 7 years of experience as a registered home manager.


She has a Level 5 in Health and social care Leadership and management and a Level 7 in Leadership and management.


Vicki has a particular interest in Dementia care and is passionate about ensuring her team is delivering a high standard of care.


Rosie

Rosie Couper

Job Title: Deputy Manager

Joined: 2023

Rosie is the Deputy Manager at The Evergreens Lodge. She is working towards her Level 5 Diploma in Health & Social Care.


Selina

Selina Burnard

Job Title: Team Leader

Joined: 2023

Selina has her level 3 health & social care diploma. she is an experienced team leader who has worked alongside the manager for many years.


Luke

Luke Rochester

Job Title: Head of Care

Joined: 2023

Luke is the Head of Care. He has many years of experience in Health and Social Care and is currently working towards his level 5 diploma.


Kate

Kate Lewis

Job Title: Activities Lead

Joined: 2023

Kate has been with Evergreens Lodge since March 2023. She is an experienced Team Leader with a real passion for delivering high-quality care.


Kate is a fantastic Mentor to the team.


Abi

Abi George

Job Title: Team Leader

Joined: 2023

Abi is one of our Night Team Leaders.


Shakira

Shakira Johal

Job Title: Team Leader

Joined: 2023

Shakira is a night team leader.


Samantha

Samantha Beales

Job Title: Head Housekeeper

Joined: 2023

sam has many years of experience working in a care home setting.


Frequently Asked Questions about Evergreens Lodge

What types of Care is Evergreens Lodge registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Evergreens Lodge provide?

Palliative Care, Day Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Evergreens Lodge have?

There are 39 Single Rooms.

What are the Facilities & Services at Evergreens Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Evergreens Lodge to the centre of Sherborne?

0.4 mile(s) as the crow flies, distance by road may be significantly further.