Silverways Nursing Home

Silver Way, Highcliffe, Christchurch BH23 4LJ
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9.9 38 Reviews
  • Silverways Nursing Home, Christchurch
Silverways is delightfully set in landscaped grounds of one and a half acres in a quiet residential area of Highcliffe on the Dorset coastline, close to Highcliffe Castle, Mudeford Beaches, Quay and Christchurch harbour.

The home has 2 floors with access by lift to the upper floor. The home is well equipped to provide nursing care of the highest standard with registered nurses on duty at all times.

Cheerful, friendly staff offer 24hr person-centred care, to ensure dignity, privacy, choice and independence are maintained at all times. Silverways is a special place valued by all those who live, visit and work there.

Come and visit us and the team will be happy to answer any questions, and show you around the home.

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Care Provided by Silverways Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Alan Johnston (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (61)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Silverways Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,147 – £1,290
    • Self-Funded Nursing Care £1,147 – £1,290
    • RESPITE Self-Funded Residential Care £1,147 – £1,290
    • RESPITE Self-Funded Nursing Care £1,147 – £1,290
  • (these prices are only a guideline, please contact Silverways Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Simply visit your loved one when you are available.


  • Parking

  • Parking on site.


Silverways Nursing Home Reviews (38)

Total of 38, showing 1-20
9.9

Silverways Nursing Home has a Review Score of 9.9 (9.868) out of 10, based on 25 reviews in the last 2 years. Over all time Silverways Nursing Home has 38 reviews.

Overall Experience

  • 33
  • 5
  • 0
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Date Published

38
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Review from B R (Daughter of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived in Silverways Nursing Home for almost 2 years.
She has been loved and respected throughout her stay. The staff are so caring and considerate and the meals are 1st class.
It's a bright, beautifully spacious home and kept immaculately clean daily and welcoming to all visitors.
I
completely recommend Silverways to anyone with an ailing parent or family member.
They will be cared for with the utmost respect amd dedication.

Reply from Alan Johnston, Manager at Silverways Nursing Home

Thank you for your very kind review. The team here at Silverways will be delighted with the feedback and very appreciative of your input.


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Review from David K (Brother of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so glad we chose Silverways for my brother's end-of-life care and so was he. He loved his room and the attention and care from the staff, nothing was ever too much trouble. The establishment has had a wonderful refurbishment and the facilities could not be better. The focus is on care rather
than profit and that makes a huge difference.

Reply from Alan Johnston, Manager at Silverways Nursing Home

Thank you very much for your review and very kind words which I will be passing on to the team here at Silverways. It was a pleasure caring for your brother.


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Review from Heather W (Niece of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so impressed at the care and service on Christmas Day. All the staff said hello and we so appreciated the warmth that surrounded us. Thank you, the meal was lovely.

Reply from Alan Johnston, Manager at Silverways Nursing Home

Thank you very much for your review. I am so pleased that you enjoyed spending time with us.


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Review from S S (Son of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first visit was to see my Aunt who is a resident. I took my Dad as he is also in a home (which is the best in our area and has the highest recommendations). My first impression was how organised, efficient, friendly, and fond the entire establishment was. My Dad after 3 subserve visits has relocated
here and loved it (I'm delighted to be able to say!). Much more space and room than his previous home and cheaper too. Highly recommend.

Reply from Alan Johnston, Manager at Silverways Nursing Home

Thank you so much for your review. I am delighted to hear that both your father and yourself are happy with everything here at Silverways and will be sure to pass your positive comments on to the team here.


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Review from P O (Husband of Resident) published on 20 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Run with care and kindness. Do not change it, it works.

Reply from Alan Johnston, Manager at Silverways Nursing Home

Thank you very much for the review and positive comments. We are delighted to be able to care for your loved one.


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Review from Jo N (Daughter of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this home since last April and I am so, so pleased we moved her from her previous home. The staff here are so polite, very helpful and very understanding. I can not ask for any better care for her.

Reply from Alan Johnston, Home Manager at Silverways Nursing Home

Thank you for your lovely review. We are so pleased to hear your mother is happy here. The team will be delighted when I pass on your message. Best wishes.


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Review from J C (Son-in-law of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-law has been in Silverways for four weeks but so far we are extremely pleased. The staff and manager are extremely helpful and friendly to both residents and visitors. There are numerous staff on duty and a lot of activities which residents are encouraged to join in.
Her room is good and
the only reason we scored satisfactory is it is one of the smaller rooms. However, she has been provided with an 'air mattress' and it is very clean.

Reply from Alan Johnston, Manager at Silverways Nursing Home

Many thanks for your very positive review. I am so pleased that you are finding everything at Silverways to your liking.


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Review from Raine B (Daughter of Resident) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has not been in the home long but the family are very happy with the level of care shown by everyone.

Reply from Alan Johnston, Home Manager at Silverways Nursing Home

Thank you for your lovely review, we are so glad your mum is enjoying our home. I look forward to seeing you and the family soon. Best wishes.


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Review from Ellie C (Granddaughter of Resident) published on 23 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been so comforting that my Grandad is being cared for by such lovely staff. He feels at home and I've noticed such a positive change in him since he's arrived at Silverways. The staff regularly run activities and the menu is always to his liking so makes his day easier. Thank you for all your
support.

Reply from Alan Johnston, Manager at Silverways Nursing Home

Thank you for your review and kind comments. It is lovely to hear you have seen a positive change in your Grandad and we are all very grateful for your feedback.


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Review from Karrie C (Daughter of Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been very well looked after and treated with care, kindness and dignity. The staff are very patient with him and encourage him to join in activities. Dad loves the food at Silverways, and nothing is too much trouble. His room is comfortable with a nice outlook, and the home is very clean.
The gardens are well-maintained, and the residents can sit outside. All of Dad's needs have been well managed, and I am extremely grateful to all of the staff.

Reply from Alan Johnston, Manager at Silverways Nursing Home

Thank you for your very positive review. It is a pleasure looking after your dad here at Silverways, and we are so pleased he is enjoying life with us.


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Review from H C (Daughter of Resident) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has settled very well and the staff have been outstanding with him. Always a friendly welcome from the receptionist, care team, activities lady and managers.
The home is spacious and airy and feels very welcoming.
My father loves the food!

Reply from Alan Johnston, Home Manager at Silverways Nursing Home

Thank you for taking the time to leave your feedback, we do everything we can to make our residents really feel as if this is their home. See you around the home soon.


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Review from Fiona M (Respite Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can fully recommend Silverways Nursing Home for its efficient care, very friendly staff, cleanliness, good food and most importantly, a feeling of being in safe and caring hands at a time of vulnerability. There is a 'family' feel. This is my second visit for respite care and there is no doubt I would
want to return to Silverways if I need nursing home care in the future. Thank you to all the staff.

Reply from Alan Johnston, Home Manager at Silverways Nursing Home

Thank you for your lovely feedback, Fiona. Keep in touch and all the best.


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Review from G G (Respite Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm here on respite. I was met with a warm welcome. I have a nice comfortable room, I join in most of the group activities which are well-led.
The staff are all professional and caring. I am enjoying the food.

Reply from Alan Johnston, Home Manager at Silverways Nursing Home

Thank you so much for your lovely review, we're glad you're enjoying your time with us. Let me or any other member of the team know if you need anything additional whilst staying with us.


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Review from Annette C (Daughter of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Silverways. My mother had a week respite care and she returned home happy and singing its praises. The staff were excellent and made Mum very welcome.

Reply from Alan Johnston, Manager at Silverways Nursing Home

Thank you for your lovely review. We look forward to welcoming your mother back in the future. In the meantime, I will pass on your comments to the team here.


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Review from Julia S (Respite Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am amazed how lovely this 'care home' is. The service and behaviour of the staff is commendable, every need attended to! I feel quite happy to come again in the future. (The food is very good as well!)

Reply from Alan Johnston, Manager at Silverways Nursing Home

Thank you Julia for your kind words and I am so pleased that you enjoyed your stay with us here at Silverways. I will ensure that all of the team here are aware of your comments and look forward to welcoming back in the future.


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Review from David R (Son of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Silverways for approximately eight years. During that period the standard of care has been excellent. All of the staff treat her with great care and dignity.
Overall she appears happy and her family are very pleased with the care she receives.

Reply from Alan Johnston, Home Manager at Silverways Nursing Home

Thank you for your lovely review. I look forward to seeing you in the home soon. Best wishes.


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Review from Ian H (Son of Resident) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a nursing home for a loved one can be a daunting task, but I can wholeheartedly say that the care provided to my father was exceptional, and I recommend Silverways wholeheartedly.
My father was a resident here for ten months, and the level of compassion, dedication, and personalized attention
he received surpassed our expectations. What truly sets this facility apart from others we inspected was the genuine and loving care extended to Dad, balanced with keeping our family informed about any changes in my dad's health or care plan. They proactively engaged in discussions about my father's needs, ensuring that my mother was always part of the decision-making process.
I am immensely grateful for the outstanding care provided by the entire team at Silverways. Their unwavering dedication and genuine love for their residents make it a place where families can have peace of mind, knowing that, in our case, our beloved husband/father was in the best hands possible.

Reply from Alan Johnston, Home Manager at Silverways Nursing Home

Thank you, Ian, for your heartwarming review. It truly means the world to us. Best wishes.


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Review from Philippa S (Daughter of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are so caring! During a very difficult time they were all both calm and truly respectful. The ambience and atmosphere was wonderful, the whole of everywhere was immaculately clean and we were always greeted with a smile. All needs were perfectly accommodated for and the food was exceptional!
We were offered tea/coffee each time we went in which was every day and any questions we had were answered honesty and with compassion. We simply couldn't have wished for a better place. Laughter was met with laughter and tears were met with comfort and support. An absolutely amazing place which none of our family can fault in any way.

Reply from Alan Johnston, Home Manager at Silverways Nursing Home

Thank you so much for your lovely review Philippa, it really does mean the world to us to hear this.


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Review from L W (Daughter of Resident) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One word - Excellent!

Reply from Alan Johnston, Home Manager at Silverways Nursing Home

Thank you so much! See you soon and best wishes.


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Review from N H (Son of Resident) published on 5 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Silverways for about six weeks now. We have found the place to be very clean, accommodating of mother's needs etc. The staff are kind and considerate and always very friendly. Well done Silverways.

Reply from Alan Johnston, Home Manager at Silverways Nursing Home

Thank you for your kind review, as always these act as a great motivator for our team. We will pass on your lovely feedback. Best wishes.


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Current Review Score: 9.9 (9.868)

Overview of Review Score

The Review Score of 9.9 (9.868) out of 10 for Silverways Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.868 for Silverways Nursing Home is calculated as follows: ( (261 Excellents x 5) + (31 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 296 Ratings = 4.868

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Silverways Nursing Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Alan

Alan Johnston

Job Title: Home Manager

Joined: 2023

Alan joined Silverways Nursing Home in 2023, he brings with him a wealth of knowledge and passion for brilliant care.


Frequently Asked Questions about Silverways Nursing Home

What types of Care is Silverways Nursing Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Silverways Nursing Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Silverways Nursing Home have?

There are 61 Single Rooms.

What are the Facilities & Services at Silverways Nursing Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Silverways Nursing Home to the centre of Christchurch?

2.9 mile(s) as the crow flies, distance by road may be significantly further.