Silverways Nursing Home

Silver Way, Highcliffe, Christchurch BH23 4LJ
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9.9 38 Reviews
  • Silverways Nursing Home, Christchurch
Silverways is delightfully set in landscaped grounds of one and a half acres in a quiet residential area of Highcliffe on the Dorset coastline, close to Highcliffe Castle, Mudeford Beaches, Quay and Christchurch harbour.

The home has 2 floors with access by lift to the upper floor. The home is well equipped to provide nursing care of the highest standard with registered nurses on duty at all times.

Cheerful, friendly staff offer 24hr person-centred care, to ensure dignity, privacy, choice and independence are maintained at all times. Silverways is a special place valued by all those who live, visit and work there.

Come and visit us and the team will be happy to answer any questions, and show you around the home.

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Care Provided by Silverways Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Alan Johnston (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (61)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Silverways Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,147 – £1,290
    • Self-Funded Nursing Care £1,147 – £1,290
    • RESPITE Self-Funded Residential Care £1,147 – £1,290
    • RESPITE Self-Funded Nursing Care £1,147 – £1,290
  • (these prices are only a guideline, please contact Silverways Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Simply visit your loved one when you are available.


  • Parking

  • Parking on site.


Silverways Nursing Home Reviews (38)

Total of 38, showing 21-38
9.9

Silverways Nursing Home has a Review Score of 9.9 (9.868) out of 10, based on 25 reviews in the last 2 years. Over all time Silverways Nursing Home has 38 reviews.

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  • 33
  • 5
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Review from Ruth T (Daughter of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

'Top class' is my mum's verdict. She has lived here for 14 months. She consistently tells me how good the staff are. She enjoys the food and lives the activities. I feel happy that she is here. She is loved and cared for. Mum was a nurse all her life and knows what good care is.

Reply from Alan Johnston, Home Manager at Silverways Nursing Home

Thank you for your lovely comments. As you know we are so proud of our team and the wonderful care they provide, they will be delighted to read your kind words. Best wishes.


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Review from Caroline P (Daughter of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident at Silverways for almost a year and is very happy and settled. I can't fault the care and kindness shown to my mother. As a family, we feel confident that she is in good hands and enjoying all Silverways has to offer. We would recommend this nursing home to others without
hesitation.

Reply from Alan Johnston, Home Manager at Silverways Nursing Home

Thank you so much for your wonderful words. We'll be sure to pass these on to the entire team. Best wishes, Home Manager.


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Review from Glynda M (Sister of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was in respite care for three weeks in July whilst I went away on holiday. Silverways went out of their way to make him feel welcome and 'at home'. The care he received was outstanding. I would not hesitate to recommend Silverways Care Home.

Reply from Alan Johnston, Home Manager at Silverways Nursing Home

Thank you for your lovely review. All the best, Home Manager.


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Review from Andrew R (Son of Resident) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are lovely and very caring, going over and above to keep Dad happy. Dad is always kept happy by the activities manager. Communication between working staff and family is excellent.

Reply from Alan Johnston, Home Manager at Silverways Nursing Home

Thank you so much for your lovely review. I will be sure to pass your comments on to our activities lady and the wider team. Best wishes.


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Review from Alison F (Daughter of Resident) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate this nursing home more highly. My mother was so well looked after for the time she was a resident. The home is well managed, and the staff are friendly and attentive to all needs. It is incredibly clean, and there are always activities to keep people busy. My mother’s end-of-life care
was excellent. A very caring team offered my mother a very positive experience and a peaceful end to her life.

Reply from Suzanne Cross, Home Manager at Silverways Nursing Home

Thank you so much for your wonderful review, Alison. I wish you and your family all the best.


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Review from Andy D (Son of Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very attentive and kind, and my mother always looks comfortable and well cared for.
Nothing is too much trouble.

Reply from Suzanne Cross, Home Manager at Silverways Nursing Home

Dear Andy, thank you for the lovely review. I look forward to seeing you visiting again soon. Best wishes.


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Review from Alan G (Son of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad has arrived, the service has been brilliant.

Reply from Suzanne Cross, Home Manager at Silverways Nursing Home

Thank you, Alan; your comment means a lot to us. We look forward to seeing you in the home soon.


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Review from Janet S (Wife of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband fractured his hip and underwent surgery for a partial hip replacement. He was discharged barely able to stand, and we decided, together, that he needed respite to enable him to return to his mobility before the fall; Silverways were able to do this, and he has made a very good recovery with
all the TLC from all of the staff. His confidence has returned and he now feels he can return home with a care package in place. The nurses have explained that regular pain relief is enabling him to get around and complete some of the activities of his personal care. The manager is kind and considerate. I have no hesitation in recommending Silverways for the catering, laundry, cleaning, activities, health care, assistants, reception, nurses and matron. Well done, and thank you so much.

Reply from Suzanne Cross, Home Manager at Silverways Nursing Home

Thank you, Janet, for your kind words. This really means a lot to us and acts as a great motivator for the team. Keep in touch.


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Review from B D (Wife of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No complaints.
Everybody approachable and helpful.
Manger is very efficient.

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Review from H R (Relative of Resident) published on 17 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely home from home for our mum now she can no longer live in her own home. Very capable nursing home.

Reply from Suzanne Cross, Home Manager at Silverways Nursing Home

Thank you for the lovely review, we will be sure to pass on your kind words to the entire team.


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Review from Andrew S (Son of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my elderly mother to Silverways after having some concerns over her previous home. We could not be happier with the care she receives. The manager and staff are always very friendly, supportive and extremely professional. We could not recommend the nursing home highly enough.

Reply from Suzanne Cross, Home Manager at Silverways Nursing Home

Dear Andrew, thank you for your lovely review. We will be sure to pass on your positive comments to the entire team. Best wishes.


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Review from Jenny C (Daughter of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live overseas, and knowing my mother is happy, safe and incredibly well cared for at Silverways is an absolute Godsend. I know she is in the capable, professional and gentle hands of the wonderful staff. These staff (in every department) have to be the best in the country; their love and care for
my mother is something for which I can never thank them enough.

Reply from Suzanne Cross, Home Manager at Silverways Nursing Home

Dear Jenny, thank you so much for your wonderful review. The entire team work tirelessly to ensure that all of our residents feel like part of the family and at home here with us. We will pass on your comments and thank you again for taking the time to leave a review. Best wishes.


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Review from Fiona B (Daughter of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Silverways for five years. After being very reluctant to move from her home, she settled well because of the kindness of the staff. Relationships at Sliverways are excellent, which means the ethos and atmosphere are just what you would want. Activities provided are engaging and
fun. Mum likes the food - especially the cake! I know she is safe there, and I completely trust them to keep her spirits high too. I am very thankful for the excellent care they give to her.

Reply from Suzanne Cross, Home Manager at Silverways Nursing Home

Thank you for taking the time to leave a review of Silverways Nursing Home; we are delighted to receive such positive feedback.


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Review from Doreen B (Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been living here for the past four years. Always been treated with dignity and respect. Have made mad friends here. I am happy and content.

Reply from Suzanne Cross, Home Manager at Silverways Nursing Home

Thank you for taking the time to leave a review of Silverways Nursing Home. We will be sure to circulate your positive feedback to the entire team. Best wishes.


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Review from Lynne K (Daughter of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived on 28/2/22 and so far, cannot speak highly enough of how she has been/is cared for. Upon arrival, all the staff popped into her room and introduced themselves; it was such a lovely welcome. Mum seems to have settled in very well and is happy in her new environment.

Reply from Suzanne Cross, Home Manager at Silverways Nursing Home

Thank you for taking the time to leave a review of Silverways Nursing Home. We will be sure to circulate your positive feedback to the entire team. Best wishes.


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Review from Jan H (Daughter of Resident) published on 14 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This nursing home is superb. I cannot fault it in any of the important areas. The care is second to none. Everything is transparent and nothing is hidden from view. The home itself is a bit dated but the care is second to none. I have no hesitation in recommending it.

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Review from Kay C (Daughter of Resident) published on 15 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Silverways with terminal cancer. The staff were lovely, offering support, cuddles and kind words to us, his family. They were very gentle and caring towards my father; one day he fell asleep in his chair with his head on his tray table, rather than disturb him, I found that someone
had placed a pillow under his head - such a lovely gesture. Another time a member of staff sat with Dad for a couple of hours - just so he wasn't alone. I wouldn't have wished my father to end his days as he did but I am confident he received the best of care. When we visited we were made to feel very welcome - my mother was offered lunch and I was always offered tea and bickies to get me through harrowing visits. I can only thank everyone involved with my father's care.

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Review from P J (Son of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum is now an amazing 104 and is looked after at Silverways Nursing Home with loving care and attention. We are hugely grateful to all the staff who welcome us like old friends.
There is always an enthusiastic and cheerful atmosphere at the home.

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Current Review Score: 9.9 (9.868)

Overview of Review Score

The Review Score of 9.9 (9.868) out of 10 for Silverways Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.868 for Silverways Nursing Home is calculated as follows: ( (261 Excellents x 5) + (31 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 296 Ratings = 4.868

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Silverways Nursing Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Alan

Alan Johnston

Job Title: Home Manager

Joined: 2023

Alan joined Silverways Nursing Home in 2023, he brings with him a wealth of knowledge and passion for brilliant care.