Whitecliffe House

Whitecliff Mill Street, Blandford Forum DT11 7BQ
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9.9 67 Reviews
Whitecliffe House is situated in the Georgian town of Blandford Forum. This small market town lies on the River Stour. The home is purpose-built in a courtyard setting and offers comfortable ensuite accommodation to residents. The town centre is within two minutes walking distance of the home.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

The home welcomes you into a warm and friendly reception area with seating to greet your visitors or just watch the world go by. The ambience is complemented by a spacious lounge with large-screen television and the tastefully furnished dining room.

The courtyard layout at Whitecliffe House, with its planted areas and secluded seating, offer both reflective privacy and a cloister-like social forum for residents and visitors alike.

Experience the warmth and care of this friendly, relaxing care home whilst making new friends.
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Care Provided by Whitecliffe House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Helen Chapman (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Whitecliffe House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,242
  • (these prices are only a guideline, please contact Whitecliffe House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Whitecliffe House, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.


  • Parking

  • Parking is available on site at Whitecliffe House, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Whitecliffe House Reviews (67)

Total of 67, showing 1-20
9.9

Whitecliffe House has a Review Score of 9.9 (9.882) out of 10, based on 13 reviews in the last 2 years. Over all time Whitecliffe House has 67 reviews.

Overall Experience

  • 62
  • 5
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Date Published

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Review from B E (Husband of Resident) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has only been resident fir a short time, but the whole family is very impressed with the facilities and the excellence of the staff. Nothing is to much trouble for either residents or relatives. There is a great willingness to ensure the residents are happy

Reply from Helen Chapman, Home Manager at Whitecliffe House

Thank you for your review of Whitecliffe House. We're so glad to hear that you and your family have been impressed with the facilities and the care provided by our team so far. Our team works hard to ensure that both residents and their families feel supported, and it's wonderful to hear that this has been your experience. Thank you again for your kind words!


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Review from Alex P (Daughter of Resident) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've broken my ankle recently and have been unable to visit my mother. The staff at the Home have made sure that not only is mum well looked after but that I'm kept informed too.
I have been able to ring and speak to senior staff, who have been very sympathetic about my situation. We have all worked
together, to ensure that my mother's welfare and well-being have been a priority.

Reply from Helen Chapman, Home Manager at Whitecliffe House

Thank you for your feedback. It's great to hear that you've felt reassured whilst you have not been able to visit the home. Our team is always here to ensure both residents and their families receive the care and attention they need, and we're so pleased to hear that we've been able to keep you connected and involved with your mum's care. Thank you again.


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Review from R G (Son of Resident) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family would definitely recommend Whitecliff. Mum stayed here for 10 months before she sadly passed away and I know she really enjoyed the company of the staff, carers and nurses. They always went that extra mile and even visitors would be made to feel welcome. No one wants to have to live in a rest
home but Mum actually enjoyed her stay and it was the best decision we made together to make sure she was safe and had the right care and attention.

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Review from J B (Daughter of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the team were so helpful, friendly and professional. In such a time when you feel you are letting your loved one down you were made to feel you were doing the right thing. It was like home from home there and my dad was so well cared for.

Reply from Jamie Hanlon, Digital Marketing Executive at Whitecliffe House

Thank you for your kind review of Whitecliffe House. We're very glad to hear that our team was helpful, friendly and professional during such an emotional time and that you felt supported while your dad received the care he needed.


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Review from Charlotte A (Great-granddaughter of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whitecliffe House exceeded all expectations during my recent visit. The staff were incredibly friendly and the home was spotlessly clean. There were numerous activities available for residents, tailored to their interests. Interactions between staff and residents were kind and genuine, creating a calm
and happy atmosphere throughout. As a registered manager myself, I have high standards, all of which were met by Whitecliffe House. My great-nan is very happy there and speaks highly of the care staff, chefs, and management. Overall, Whitecliffe House provides exceptional care and homeliness.

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Review from P W (Son of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very happy but with a few areas for improvement. Very pleased with minibus outings.
The reception desk is very welcoming.
The activities are improving but might be given further variety.
Some of the food choices not appreciated. Too much meat.
The medical links with GP seem vague - would
like more action when requests are made.
Parking can be tricky - no reserved areas.

Reply from Chris Lee, Home Manager at Whitecliffe House

Thank you for your feedback which we are pleased to note is positive overall. We would, however, very much appreciate the opportunity to meet and discuss the specific areas where you have identified improvements are needed so that we can ensure any required actions are taken promptly on our part to ensure your loved one's experience at Whitecliffe House is as good as it can be in all areas.


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Review from R M (Daughter of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff care for my mother well. She is clean and comfortable. She enjoys her surroundings and the food.

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Review from L J (Resident) assisted by family/friend published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wouldn't want to be anywhere else.

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Review from Geoffrey B (Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made welcome by all staff.
Not participated in activities to date due to bereavement - xmas activities not appropriate at present for me.

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Review from Sandra C (Respite Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved into Whitecliff House on September 20th, 2023. I was welcomed and moved into my room, and all my belongings had been discreetly labelled and hung in the wardrobe or folded neatly into the drawers. I was checked on regularly during the first few days after my operation to make sure I had no infection
in the wind. The nurses redressed my wound daily. Every member of staff, without fail, was excellent, and nothing was too much trouble. The residents were a happy bunch, and I felt welcome to join them. The food in the home was really lovely. I have had the most relaxing time here for the whole four weeks.

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Review from E A (Respite Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cares excellent.
Food excellent.
Laundry excellent.
Management excellent.

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Review from R N (Respite Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A safe and happy place to be, with great care and wonderful food.

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Review from David I (Respite Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home in every way - kindness is beyond compare. Choice and presentation of all meals are superb, made like a five-star hotel! If it ever becomes a requirement, I would be very happy to become a full-time resident of this most excellent care home, for like a home it is, run by a super manager
and his dedicated crew.

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Review from M S (Respite Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. I made friends with several residents. I enjoyed the minibus outings with the excellent driver who knew lots of routes and pointed out things of interest. The staff were all superb, helpful, caring and had time to chat (they told me they had been told to talk to residents and would not get
into trouble for 'slacking'). The surroundings were bright and cheerful and very welcoming. It was especially good that I could get advice from the nursing staff about the progress (or not) of my broken leg.

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Review from L J (Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have now been here at Whitecliffe House (Colten Care) for two weeks and found my care very good. The staff are all very helpful and pleasant. My room is nice and kept clean. My meals are good and a nice choice each day. I feel safe here. My laundry is kept up each day. Can't complain about anything.

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Review from Marjorie V (Resident) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my stay here, I have had a very pleasant time with very kind people. Excellent care and a very nice atmosphere.

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Review from Rosemary A (Respite Resident) published on 25 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had excellent treatment during my stay, would come back and recommend it to anyone.

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Review from Ruth H (Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wouldn't go anywhere else. I am happy with their staff.

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Review from C J (Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel safe here and all the staff are kind.

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Review from Pamela T (Respite Resident) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff were very helpful and pleasant, they all went out of their way to ensure that you were well cared for and comfortable. Would definitely return if respite care is needed in the future.

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Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for Whitecliffe House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.882 for Whitecliffe House is calculated as follows: ( (134 Excellents x 5) + (18 Goods x 4) ) ÷ 152 Ratings = 4.882

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Whitecliffe House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (14)

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Meet the Team (1)

Helen

Helen Chapman

Job Title: Home Manager

Helen leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.

... Read more

Frequently Asked Questions about Whitecliffe House

What types of Care is Whitecliffe House registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Whitecliffe House provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Whitecliffe House have?

There are 25 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Whitecliffe House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Whitecliffe House to the centre of Blandford Forum?

0.1 mile(s) as the crow flies, distance by road may be significantly further.