Whitecliffe House

Whitecliff Mill Street, Blandford Forum DT11 7BQ
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9.9 67 Reviews
  • Whitecliffe House, Blandford Forum
Whitecliffe House is situated in the Georgian town of Blandford Forum. This small market town lies on the River Stour. The home is purpose-built in a courtyard setting and offers comfortable ensuite accommodation to residents. The town centre is within two minutes walking distance of the home.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

The home welcomes you into a warm and friendly reception area with seating to greet your visitors or just watch the world go by. The ambience is complemented by a spacious lounge with large-screen television and the tastefully furnished dining room.

The courtyard layout at Whitecliffe House, with its planted areas and secluded seating, offer both reflective privacy and a cloister-like social forum for residents and visitors alike.

Experience the warmth and care of this friendly, relaxing care home whilst making new friends.

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Care Provided by Whitecliffe House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Helen Chapman (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Whitecliffe House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,242
  • (these prices are only a guideline, please contact Whitecliffe House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Whitecliffe House, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.


  • Parking

  • Parking is available on site at Whitecliffe House, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Whitecliffe House Reviews (67)

Total of 67, showing 41-60
9.9

Whitecliffe House has a Review Score of 9.9 (9.882) out of 10, based on 13 reviews in the last 2 years. Over all time Whitecliffe House has 67 reviews.

Overall Experience

  • 62
  • 5
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Date Published

67
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13
54

Review from Mary M (Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant experience. The home is clean and fresh, the food good, the staff kind and efficient.

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Review from Eddie S (Son of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both from a caring on a daily basis and nursing the standard and performance is excellent. Communication from the home to affected family is extremely good. There is a great friendly atmosphere at all times which enhances the feeling between all parties. There is a very high degree of consideration
for well being and continuous discussion with close family members leading to a high degree of confidence in all staff and services.
Would recommend this to all. Has a very high reputation in town.

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Review from Peter M (Son of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has excellent care over the last 5 years. Recently when she suffered a stroke this was effectively dealt with throughout. The first class staff conducted themselves in an exemplary manner with love and care always shown. It would be very hard to beat the team working at Whitecliffe they are
outstanding.

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Review from Norma C (Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kinds and friendly staff. Good choice of food and entertainment.

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Review from Mkhael H (Son of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was taken in by Whitecliffe on 20th February on respite care after the hospital failed to establish a care package within 2 weeks of his recovery. From the start, they catered to his every need and almost brought him back to his pre-hospitalisation state. After two weeks he went into terminal
decline and I cannot fault the care and attention he received over the following month, until his death on 29th March. I am so grateful for this. He finally died in their company even with one of his nurses singing to him! I have always been against nursing homes but Whitecliffe House has changed my mind. Thank you all (expensive but worth it!).

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Review from Graham L (Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very good.

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Review from C G (Son of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff seem friendly and efficient and have dealt with all my father's problems very well. It must be difficult to comply with his wishes, as due to dementia, they are not always in his best interests (eg nothing to eat) but despite these issues, I have noticed a marked improvement in his condition
in the last two days. The acid test of any organisation is "Are the staff good at what they do?" in the month that I have been visiting my father at this establishment, I would answer with an empathic "yes".

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Review from Imelda R (Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and most welcoming by all the staff. The rooms are tastefully decorated and furnished to the highest standard. The food is exceptional the menu is varied and imaginary.

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Review from Roy C (Respite Resident) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay at Whitecliffe House is very short only two weeks. I found everything most satisfactory the food is excellent the staff most caring and helpful at all times.

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Review from Claire P (Granddaughter of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have wished for better care. The warmth of this home should not be underestimated. The dignity provided was outstanding. All staff from the cleaners, carers, office staff to senior management really care for residents. There is true emotion in this home, which makes it very special. My
Grandmother spent many happy moments in their expert care and we as a family were welcomed into the Whitecliff fold.


Her final weeks were spent here, care and dignity were so evident, staff went out of their way to make sure she was loved and comfortable at the end of her life. As a family, we could not have asked for more. We all have many memories of our time at Whitecliff that we will cherish forever.


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Review from Barbara A (Daughter of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 97 yr old mum has come here for a months respite care. She has been in her own home with carers but I think having more people around and more stimulation has helped her enormously. All family and friends are made very welcome and the food is amazing.

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Review from Frances (Friend of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased to see that the same high standards prevail as when my late husband was a resident such a warm welcome from the staff. Surroundings as impeccable as ever - even better since the improvements in furnishings etc. I would highly recommend this care home.

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Review from Janice S (Daughter-in-law of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law who is 98 years old had been at Whitecliffe for five weeks and during that time he has been treated with kindness, patience and support. We have noticed such an improvement in his eating and whole demeanour, he is also much more relaxed. The staff have been very caring and have treated
me and the family as well as dad with friendliness and support.

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Review from K C (Resident) published on 25 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not have done better.

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Review from Christine E (Daughter of Resident) published on 25 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited many care homes, this one from the onset felt right. It is a small residence offering residential, assisted and nursing care. The staff are very caring, friendly and approachable at all levels. You are acknowledged by all staff. My mother is very settled and happy to be there.

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Review from N J (Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well looked after. Made very welcome by all the staff.

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Review from Jeremy C (Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From my experience during one week of respite care in December 2016, Whitecliffe House is a well run, small nursing/retirement/rest home quietly and efficiently offering their services to a high standard. At the same time, a welcome degree of informality pervades the atmosphere giving an overall sense
of friendly competence. The train tracks of formality and friendliness leave one in no doubt that the home is a company with the right policies and attitude to remain in the forefront of a highly sensitive marketplace, dealing in the difficult areas of ageing and healthcare.

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Review from Jean D (Resident) published on 29 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As on my previous visit, the staff warmly welcomed me into Whitecliff House for my short respite stay. Whitecliffe is an ideal place to regain your strength and health after major surgery.
You can concentrate on getting better whilst others attend to your daily survival needs. Individual diets are
catered for in an understanding way, making sure you do not have to concern yourself about eating something you should not. The caring attitude of staff cradles you to ensure that you feel safe.
I found that recovery had been aided by my stay at Whitecliffe so that my body could heal without stress. If I have another major operation, I would stay here again.

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Review from M E (Daughter of Resident) published on 24 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had no qualms or worries about arranging respite care for mum at Whitecliffe House in Blandford. Having first come across this company a year ago when mum stayed at their sister company, I was already familiar with this excellent care provider. This and all other homes that come under the same parent
group, offer "care for the living" often under very difficult circumstances. They were very understanding of Mum's needs and gave me huge peace of mind to know that Mum's care would be handled in a loving, caring and most professional way.
After a serious illness Mum's immediate memory was completely gone. Though Mum could remember snippets of her past, everything else was gone. This was a massive game changer for the way we had been caring for Mum and we had to completely re-arrange how mum was being cared for. Mum's stay at Whitecliffe House enabled us to do this and allowed us valuable time to put in place a new care package for Mum.

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Review from Sally S (Friend of Resident) published on 16 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited our friend who had a devastating stroke and was very impressed with his care, surroundings and all the personnel involved. this is a very fine care home.

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Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for Whitecliffe House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.882 for Whitecliffe House is calculated as follows: ( (134 Excellents x 5) + (18 Goods x 4) ) ÷ 152 Ratings = 4.882

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Whitecliffe House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (14)

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Meet the Team (1)

Helen

Helen Chapman

Job Title: Home Manager

Helen leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.