Whitecliffe House

Whitecliff Mill Street, Blandford Forum DT11 7BQ
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9.9 67 Reviews
  • Whitecliffe House, Blandford Forum
Whitecliffe House is situated in the Georgian town of Blandford Forum. This small market town lies on the River Stour. The home is purpose-built in a courtyard setting and offers comfortable ensuite accommodation to residents. The town centre is within two minutes walking distance of the home.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

The home welcomes you into a warm and friendly reception area with seating to greet your visitors or just watch the world go by. The ambience is complemented by a spacious lounge with large-screen television and the tastefully furnished dining room.

The courtyard layout at Whitecliffe House, with its planted areas and secluded seating, offer both reflective privacy and a cloister-like social forum for residents and visitors alike.

Experience the warmth and care of this friendly, relaxing care home whilst making new friends.

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Care Provided by Whitecliffe House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Helen Chapman (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Whitecliffe House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,242
  • (these prices are only a guideline, please contact Whitecliffe House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Whitecliffe House, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.


  • Parking

  • Parking is available on site at Whitecliffe House, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Whitecliffe House Reviews (67)

Total of 67, showing 61-67
9.9

Whitecliffe House has a Review Score of 9.9 (9.882) out of 10, based on 13 reviews in the last 2 years. Over all time Whitecliffe House has 67 reviews.

Overall Experience

  • 62
  • 5
  • 0
  • 0
  • 0

Date Published

67
3
5
13
54

Review from Penny T (Resident) published on 16 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Yesterday was my birthday (3rd August) and I was surprised and delighted when at tea time a wonderful birthday cake was presented to me. My son and daughter were with me and enjoyed the happiness of the occasion. My thanks go to every member of staff who took participation in the success of the birthday
party. I am very happy and content in Whitecliffe House.

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Review from Beverley B (Granddaughter of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely atmosphere, very helpful staff.

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Review from Douglas M (Friend of Resident) published on 10 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On entry all seems well managed, staff are friendly and helpful. Rooms appear well serviced, those in care that I have met, would seem to be content with their surroundings and care received.

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Review from Kathryn C (Daughter of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at the home has been very kind and welcoming since we first came to visit prior to 'Mum' coming to live here. Mum has been here for one week so far and has been looked after very well, with a named carer looking after her. Staff have been available to talk to during most visits. The nurses
have been particularly kind and understanding towards me. Staff are doing their best to get to know Mum, even though she has no speech and little movement. The chef has been very accommodating also of Mum's likes/dislikes. There was just one time when Mum had not been washed until 10.00 I was concerned.

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Review from Charles R (Son of Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very lucky to have dad at Whitecliffe in such a caring environment and where the level of care is both genuine and of an exceptionally high standard.

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Review from Jackie (Wife of Resident) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most lovely place, homely and I feel very welcome and part of Whitecliffe House.

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Review from Nickola G (Granddaughter of Resident) published on 16 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the home is clean, tidy with friendly and approachable staff. Access to the qualified nurse on duty can at times be difficult as there is usually only one on at a time, with the remainder carers. The food is good and liked by the residents. I do feel that patient dignity could be improved,
many times other residents clothing have been found on my grandmother. This is important to get right and to feel an individual. Label system needs to be improved.

Reply from Laura Rolph, Assistant Marketing Manager at Whitecliffe House

The above review has been raised with the family as no previous concerns have been brought to the managers attention, all issues have now been resolved. The labelling of residents clothing has been reviewed and we now have a strict labelling policy within the home and resident dignity is of the highest importance to our team.


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Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for Whitecliffe House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.882 for Whitecliffe House is calculated as follows: ( (134 Excellents x 5) + (18 Goods x 4) ) ÷ 152 Ratings = 4.882

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Whitecliffe House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (14)

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Meet the Team (1)

Helen

Helen Chapman

Job Title: Home Manager

Helen leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.