Avon Cliff

50/52 Christchurch Road, Bournemouth BH1 3PE
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10 98 Reviews
  • Avon Cliff, Bournemouth
Avon Cliff is a purpose-built care home offering superb accommodation and first-class residential and nursing care.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

The home has a welcoming environment starting with a bright reception area.

Avon Cliff staff work hard to ensure that residents, their families and friends feel at home. There’s a full daily programme of activities to keep everyone lively and cheerful.

The home's facilities include specialist bathrooms, a hydrotherapy bath, a selection of lounges and a dining room with access out onto beautiful gardens.

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Care Provided by Avon Cliff

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Theresa Sales (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Avon Cliff

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,332
  • (these prices are only a guideline, please contact Avon Cliff to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Avon Cliff, there are no specific visiting hours, all that is asked is that visitors let the home know they are in the building by signing in on the iPad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable the visit.


  • Parking

  • Parking is available on site at Avon Cliff, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Avon Cliff Reviews (98)

Total of 98, showing 1-20
10

Avon Cliff has a Review Score of 10 (9.960) out of 10, based on 13 reviews in the last 2 years. Over all time Avon Cliff has 98 reviews.

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Review from Simon N (Son of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother stayed at Avon Cliff for 3 years until she died aged 96. For the whole of those 3 years she was always cared for in a kind, considerate and dignified way. The staff were unerringly helpful and cheerful and we felt very lucky that our mother was looked after so well.

Reply from Theresa Sales, Home Manager at Avon Cliff

We're so sorry for your loss and truly appreciate you taking the time to share your experience. It means a great deal to hear that your mother was cared for with kindness, dignity, and compassion throughout her time at Avon Cliff. I'll be sure to pass on your lovely feedback to the team. Please know that should you ever need anything, or wish to visit our home, our door is always open.


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Review from S M (Daughter of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with Avon Cliff. The care, and professionalism of the managers, nursing staff, dining room staff, reception, and activity staff are 100%. Nothing is too much trouble, always on hand to help in any way. My Mum has settled into the home very well and is happy here. Would definitely recommend
it to anyone that is considering coming to a care home for respite, temporary, or permanent care.

Reply from Theresa Sales, Home Manager at Avon Cliff

Thank you for sharing your feedback about your experience at Avon Cliff. It's wonderful to hear that your mum has settled in well and is happy in her new home. Our team works hard to ensure that residents receive the best possible care and support, so we're delighted to know that their efforts have made a positive difference. Thank you again for your kind words.


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Review from Jane K (Regular Volunteer) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a visitor to Avon Cliff with my dog as a member of Caring Canines. I would like to say how lovely the home is and Evie and I have been made most welcome by every member of staff and the residents. It is one of the nicest places I have visited since 1992. The home is a wonderful place for
anyone in their prime to enjoy the time they have as they get older.

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Review from Neville D (Husband of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find the management and staff very helpful and caring and we appreciate the quality of the facilities at the Avon Cliff Care Home.

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Review from Carole C (Daughter of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad arrived at Avon Cliff in dire need of TLC and good nursing care. He got outstanding nursing care! All his physical and emotional needs were met by highly trained nurses and doctors, reception, cleaners and catering. The food was excellent. The cleanliness of the home was excellent. The activities
on offer - brilliantly thought our. A real home in which no requests were denied, always a listener at hand and beautiful surroundings inside and in the garden. Perfect-sized rooms with toilets. The best bathing, lifting and bed, chairs etc available. Hairdresser, chiropodist, everything you could want and more!

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Review from Darinell H (Daughter of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent, every one of them.
Always clean and fresh.
Food excellent, great choice.
Mum very happy.

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Review from Michael K (Son of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Avon Cliff in August 2023. We have been very impressed with everything at Avon Cliff. We feel staff go beyond their jobs to really care for the residents. I've seen many acts of kindness and compassion shown, not only to my mum but to other guests. It is very impressive and also
the form of knowledge that is consistent throughout the home.

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Review from Marion C (Daughter of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family searched high and low to find a care home for our mum. The minute we walked in, the staff were fantastic, showing us around straight away. Nothing is ever too much trouble.
My mom's care and the attention given to her has been exceptional. I am a retired nurse and know good care when I see
it.

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Review from S K (Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention I receive here is second to none. The carers and medical staff are excellent. The lounge staff I class as family, bringing us all together with a mother, aunt and uncle. Management is always there for help and advice and I know I can rely on them. All staff do an excellent job.

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Review from G B (Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and caring.

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Review from E R (Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My residence at Avon Cliff is very satisfactory, the attention from the staff is A star. They are kind and very helpful and have no complaints.

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Review from R W (Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very excellent service.

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Review from V I (Daughter of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were fantastic, caring, thoughtful, chatty and respectful. Supportive and went above and beyond. One issue (which seems to be a training one) relating to the entertainment officer who did not have appropriate communication skills for a care environment.

Reply from Theresa Sales, Home Manager at Avon Cliff

Thank you for your lovely comments, we are very proud of the team here at Avon Cliff who support all of our residents to have fulfilled lives. I do appreciate that not all personalities are compatible. I am sorry if any terms of endearment used were not received in the way they are intended. This has been discussed with the member of the team.


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Review from E W (Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my stay, the staff are very friendly and helpful. Food is very good and the entertainment is wonderful.

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Review from Linda S (Daughter of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent his last 11 days in Avon Cliff. He was really well cared for and every member of staff was so caring and friendly. During the last few hours, the nurse on duty was absolutely wonderful. He was supportive and respectful and made the experience much easier than I had imagined it would
be. Thank you.

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Review from Jane P (Respite Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Loved my stay.
I will recommend to friends and family.

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Review from M W (Daughter of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avon Cliff is an amazing home. Mum has thrived since she went in October 2021. All staff have been so genuine and professional and nothing is too much trouble. The entertainment team are such a bonus - giving Mum the friendships and social aspect she loves.

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Review from C R (Daughter of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother has been a resident at Avon Cliff for more than 4-months now and she is genuinely happy to be there. Both my sister and I are happy with the home too. The staff are experienced and caring and take time to tell us how she is doing. The nurses have been particularly proactive in contacting
the doctors to sort out her medical issues and accompanying her to medical appointments. Despite some initial difficulties in visiting because of the pandemic, we have been warmly welcomed and it has been possible to visit whenever we want. She has a beautiful sunny room with plenty of storage space, and access to a delightful area of the garden in addition to the resident's lounge, where the activities take place on a daily basis.

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Review from B L (Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my hospital team refused to discharge me for safety, due to falls, my daughter went to view several homes and recommended Avon Cliff. I booked for respite care. I was impressed with the home, the staff made me feel so very welcome. The rooms were clean and comfortable. The care teams were great.
To sum up, I could not find any reason but to book my stay and I'm still here.

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Review from Claire C (Daughter of Resident) published on 19 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel so very fortunate that my mother was able to spend the last 4 weeks of her life at Avon Cliff. The care she received for her end of life was exceptional. She told me time and time again that "there is nothing they cannot do for me". I met so many members of staff over those weeks and they were
all exceptional. Special praise to the wonderful, professional, caring, and highly experienced nursing team, especially over the last few days of her life. Not only did they care for her but they provided huge care and support for us as a family (we are not local so we relied on speaking to them a lot on the phone). She was shown utmost respect at all times which I know mattered to her a lot. The team made a sad and challenging time as easy as it possibly could be. Thank you so much.

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Current Review Score: 10.0 (9.960)

Overview of Review Score

The Review Score of 10 (9.960) out of 10 for Avon Cliff is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.960 for Avon Cliff is calculated as follows: ( (146 Excellents x 5) + (3 Goods x 4) + (1 Poors x 2) ) ÷ 150 Ratings = 4.96

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avon Cliff is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (2)

Theresa

Theresa Sales

Job Title: Home Manager

Theresa leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.


Emma

Emma Williams

Job Title: Clinical Lead

Emma is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.


Frequently Asked Questions about Avon Cliff

What types of Care is Avon Cliff registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Avon Cliff provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Avon Cliff have?

There are 48 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Avon Cliff?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Avon Cliff to the centre of Bournemouth?

1.0 mile(s) as the crow flies, distance by road may be significantly further.