Avon Cliff

50/52 Christchurch Road, Bournemouth BH1 3PE
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10 98 Reviews
  • Avon Cliff, Bournemouth
Avon Cliff is a purpose-built care home offering superb accommodation and first-class residential and nursing care.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

The home has a welcoming environment starting with a bright reception area.

Avon Cliff staff work hard to ensure that residents, their families and friends feel at home. There’s a full daily programme of activities to keep everyone lively and cheerful.

The home's facilities include specialist bathrooms, a hydrotherapy bath, a selection of lounges and a dining room with access out onto beautiful gardens.

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Care Provided by Avon Cliff

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Theresa Sales (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Avon Cliff

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,332
  • (these prices are only a guideline, please contact Avon Cliff to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Avon Cliff, there are no specific visiting hours, all that is asked is that visitors let the home know they are in the building by signing in on the iPad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable the visit.


  • Parking

  • Parking is available on site at Avon Cliff, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Avon Cliff Reviews (98)

Total of 98, showing 21-40
10

Avon Cliff has a Review Score of 10 (9.960) out of 10, based on 13 reviews in the last 2 years. Over all time Avon Cliff has 98 reviews.

Overall Experience

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Date Published

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Review from Michelle C (Daughter of Resident) published on 30 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avon Cliff was recommended to me when I was looking for a new care home for my mother in July 21.
Avon Cliff feels like a "home" with very friendly staff, and the whole atmosphere is kind and caring. As soon as you enter the home, the receptionist is very helpful and offers a warm welcome.
The housekeeping
team are wonderful, and every part of the home is kept very, very clean. They label all clothing so that personal belongings do not go missing.
The carers provide great care on an individual basis with dignity and respect. The nursing team with the senior nurse are also very approachable. They believe in working together with you for the best outcome for your loved one, which I have not come across before, which has resulted in Mum thriving. Also, supporting me when I need emotional support.
The activities team are wonderful. Always something going on and lots of laughter and fun at all times. A full week of activities all varied to fit everyone's needs. The relatives are also welcome to join in!
Finally, however importantly, the manager is very kind and empathetic, also very organised. She has an open-door policy, and I have found her to be supportive, calm and very understanding when I have become upset due to my mother's complex mental health needs. 10/10.

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Review from Ruth H (Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love being with you all if things were different I would stay. I love you all.

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Review from Ross S (Nephew of Resident) published on 28 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the support, care, and love from the whole team at Avon Cliff towards my aunt. Not only did they look after her with such compassion and understanding, but they also looked out for her husband, me, and my wife. Thank you for creating such a phenomenal team, they are to be thanked and congratulated.

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Review from K M (Respite Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Avon Cliff is a comfortable and happy place with a pleasant, friendly and lovely atmosphere. This is due in no small part to the kind, caring and obliging staff who work hard for the wellbeing of those in their care. I make special mention of the excellent and varied menus and prompt and efficient service.
All
in all, I was more than satisfied with my recent stay at Avon Cliff.

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Review from Gladys B (Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy here, because the staff are so wonderful. It feels like home.

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Review from Lois B (Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy in Avon Cliff having spent the last 8 years here. The staff and companionship, as my friends and my children, live in the US.

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Review from Bella K (Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I have never been in a care home before I feel that Avon Cliff stimulate and rescue my life today.

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Review from H M (Resident) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A short stay at Avon Cliff in 2016 following an operation and a month in hospital demonstrated the high-quality care and comfort provided here. In 2020 I had an unusual opportunity to return here for 6 weeks to try and deal with a longstanding constipation problem. As I excepted, the customer adviser
settled me in a comfortable room with no problems. The clinical head also reassured me about my health problem. The care staff were always attentive to my needs, and the nursing staff took care of my complicated medication and monitored my progress.

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Review from Frances G (Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very well looked after and can am only moving to be nearer to family. I have found the staff caring and helpful.

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Review from Irene W (Resident) published on 19 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care and attention I receive from all the staff. They are all so friendly and supportive. I am very happy here.

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Review from Barry B (Friend of Resident) published on 3 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am now in my fourth consecutive year of visiting Avon Cliff several times each week. The aunt of my partner is nearly 100 years old. She is well cared for in every respect of her daily and medical needs, and with dignity and respect. Every member of the carer and nursing team is very professional,
friendly and welcoming on each occasion, always working with a quiet sense of efficiency. Any enquiries, even if trivial, are given full consideration and taken seriously by the management, who operate an 'open door' policy. Any issues are acted upon as swiftly as possible. Daytime activities are varied and inclusive. Friends and family members are encouraged to visit and attend 'open' events. The gardens are very pleasant in warmer weather. Indoors, the cafe is always a great place to meet and chat with residents, relatives, friends and team members. As a former fully trained chef, I confirm the food and beverages to be of a very high standard. Every visit to Avon Cliff is a real pleasure.

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Review from Hilary O (Daughter of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were very fortunate to stay at Avon Cliff for 9 weeks to recover from a spell of illness. Throughout their stay, the level of care they received was excellent. My parents were treated with total respect and their dignity was maintained at all times. The care team were wonderful, so attentive,
cheerful, polite and welcoming. My parents also enjoyed the impressive range of outings that were organised by the home. Thank you to the care team who took my mother to a keep fit class.

Reply from Claire Jackson, Home Manager at Avon Cliff

Thank you so much for your kind review and the likelihood of you recommending us. After speaking to you, I understand completely your comment regarding the team needing to talk a little slower and letting the residents take more time in answering the questions in a quiz. I will be bringing this up with the team and we will endeavour to make these events more enjoyable for all involved.


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Review from Sylvia P (Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had excellent care and treated with complete respect. Staff were outstanding, their patience was unbelievable.

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Review from S W (Daughter of Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed at Avon Cliff for some respite care following a few serious medical issues. My family and I can't thank the whole team enough for their care, kindness, support and patience at what was a difficult time for our dad and for us. He enjoyed his brief stay but often asks to visit to see
everyone again and to help him to remember the lovely times he shared with both the staff and residents. Avon Cliff will always have a special place in our hearts for all that they did for him and for us. Thank you.

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Review from S H (Daughter of Resident) published on 21 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, conscientious, kind, caring and considerate. Nothing is too much trouble at Avon Cliff.
Food is always well presented and there is plenty of choice. Would definitely recommend.

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Review from Roger I (Nephew of Resident) published on 12 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My initial review here for Avon Cliff, dated 25 April 2017, found excellence with the care of my aunt. Every word remains true. After several visits each week continuously since April 2017, I have no hesitation now in confirming that the standard of care and excellence then observed by myself has, if
anything, even improved. Avon Cliff remains, in all aspects of caring and service, an exemplary example of a residential and nursing home. There is dignity and respectful, friendly support for all residents, from every single member of a cheerful, enthusiastic and extremely considerate team. A warm and welcoming atmosphere, with varied and interesting activities, yet peace may always be found. The cuisine is freshly prepared and both varied and delicious. Every single member of the Avon Cliff team acts professionally at all times, especially notable if health and dietary issues become of concern. What each Avon Cliff team member gets, is a living. What each one gives, is life itself.

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Review from M D (Sister of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a perfect facility for someone in need of medical care and mobility assistance. I felt my sister's needs were well attended. The staff are genuine and caring all the way around. My sister needed socialisation and this was perfect even when she needed some nudging. I found the nurses to be very
competent and on top of things. The gardens provided some nice downtime. Being a health professional I really appreciate Avon Cliff, good management and health care team.

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Review from Andrew G (Son of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for over a year. The care home is well run efficient, caring and the team really care about the residents. Nothing here is too much trouble, the attitude is caring and a "can-do" policy. Food is excellent. The minute you walk into the front door you feel at home. In my
experience it's brilliant.

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Review from Sandra T (Friend of Resident) published on 12 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was welcomed straight away and has been very well cared for. As her health deteriorates, her needs are definitely being met.
All staff are so friendly and helpful and it is a pleasure to visit. We are kept informed of her care and the manager is happy to talk through any concerns. As her
friends, we are being supported too, which is so important.

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Review from Rachael W (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Avon Cliff for nearly three years. She receives kind and compassionate care from all the staff. Her needs and wishes are at the centre of everything. We are welcomed whenever we visit and supported by the staff. Hospitality is excellent. The cafe is open to have drinks
and homemade cakes at any time of day. The restaurant serves delicious food.
The home manager and nurses have an "open door" policy and encourage residents and family to chat about anything they wish to raise.
A wonderful, happy home, well led with amazing dedicated staff. Impossible to better!

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Current Review Score: 10.0 (9.960)

Overview of Review Score

The Review Score of 10 (9.960) out of 10 for Avon Cliff is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.960 for Avon Cliff is calculated as follows: ( (146 Excellents x 5) + (3 Goods x 4) + (1 Poors x 2) ) ÷ 150 Ratings = 4.96

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avon Cliff is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (2)

Theresa

Theresa Sales

Job Title: Home Manager

Theresa leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.


Emma

Emma Williams

Job Title: Clinical Lead

Emma is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.