Avon Cliff

50/52 Christchurch Road, Bournemouth BH1 3PE
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10 98 Reviews
  • Avon Cliff, Bournemouth
Avon Cliff is a purpose-built care home offering superb accommodation and first-class residential and nursing care.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

The home has a welcoming environment starting with a bright reception area.

Avon Cliff staff work hard to ensure that residents, their families and friends feel at home. There’s a full daily programme of activities to keep everyone lively and cheerful.

The home's facilities include specialist bathrooms, a hydrotherapy bath, a selection of lounges and a dining room with access out onto beautiful gardens.

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Care Provided by Avon Cliff

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Theresa Sales (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Avon Cliff

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,332
  • (these prices are only a guideline, please contact Avon Cliff to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Avon Cliff, there are no specific visiting hours, all that is asked is that visitors let the home know they are in the building by signing in on the iPad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable the visit.


  • Parking

  • Parking is available on site at Avon Cliff, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Avon Cliff Reviews (98)

Total of 98, showing 41-60
10

Avon Cliff has a Review Score of 10 (9.960) out of 10, based on 13 reviews in the last 2 years. Over all time Avon Cliff has 98 reviews.

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Review from G C (Friend of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Food and accommodation was satisfactory. All staff were very helpful and answer all questions promptly and accurately. The activities were well conducted.

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Review from A K (Son of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Modern care facility, well maintained and welcoming. Staff are friendly, experienced and conscientious. Decor is contemporary. Services provided includes quality care and medical needs support. Daytime activities are varied and inclusive. Friends and family actively encouraged to visit and attend "open"
events. I am so pleased that my family found this residential facility. I feel comfortable knowing my relative is being well cared for here.

Reply from Elaine Farrer, Operations Director at Avon Cliff

Thank you for your review and likelihood to recommend the home. I understand that since leaving this review you have discussed with Avon Cliff staff that you are very happy with how your relative has been cared for but you would have liked for there to be access to en-suite facilities. We welcome recommendations and strive to accommodate our residents. We are pleased to hear that you are comfortable with the other aspects of your relatives stay.


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Review from David H (Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very caring and welcoming atmosphere.

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Review from Lorraine S (Daughter of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The premises, activities on offer and the standard of food are exemplary. However, what makes Avon Cliff special are the people. Absolutely everyone was wonderfully kind as well as professional. The care my ailing mother received was top notch. I would not hesitate to recommend Avon Cliff for respite,
assisted care or nursing care.

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Review from Irene Z (Respite Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If I had to stay in such a care home, I could not recommend one more than this.

Reply from Natalie Alexander, Marketing at Avon Cliff

Thank you for your feedback. We understand that the colour of your original room was not to your taste, but we offered you another room as soon as one was available which you were much happier with. We are glad we were able to address this and provide a satisfactory outcome for you.


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Review from Jessamine K (Respite Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased to report that my stay at Avon Cliff has been one of pleasure, care, help to get well and with memories of excellent people.

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Review from S Z (Son of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The comfort and care provided in this care home was all that I could wish for my mother. Nothing was too much to ask. The facilities are excellent and the staff and management could not have done more to take care of my mother during her rehabilitation following her recent heart attack.

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Review from James L (Son of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avon Cliff was recommended by a receptionist at the hospital. The manager came to meet and at the hospital the next morning. She was charming and very sympathetic to my dad's need (he is 102 years old), recuperating from a leg operation.
The care home has been caring and friendly. The nurses are excellent.
The food is good. It is kept clean, bright and tidy. Thank you.

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Review from Pamela L (Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 2 week stay in Avon Cliff care home was a great experience. Everyone (staff) were most friendly and helpful. It was like being with a family. The ambience was most pleasant with beautiful surroundings which I enjoyed during the 'heat wave'. I would certainly recommend Avon Cliff - food and cleanliness
were first class. I would definitely return for another respite.

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Review from Jill S (Wife of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every day I was greeted with smiles from all staff nothing seemed too much trouble, even friends who were visiting my husband said how friendly and helpful everyone was, puts you at ease. To begin with they didn't know my husband had to take things very slowly, his breathing etc but they soon had a
rapport with him as he settled. A great shame he couldn't take in your activities, confined to the bedroom. Your café was a great hit with me, home from home. Thank you.

Reply from Tim Wookey, Director of Companionship at Avon Cliff

Thank you very much for your kind review. I just wanted to point out that a key part of the dedicated Companionship Team's role in our home is to visit residents in their rooms - particularly those who aren't / or choose not to participate in the group activities.


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Review from Raymond S (Brother of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the care received by my sister and myself during my sister's time in the home. Everybody was so caring and friendly. Added to this, the staff always had time and there was a quiet sense of efficiency.
Thank you all.

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Review from P R (Daughter of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum frequently said how well she was looked after and how pleasant and kind the staff were. My siblings and I were completely satisfied that mum was treated with great care and respect that she deserved. The staff were always welcoming to us as visitors and we were glad that mum spent her last months
at Avon Cliff.
An excellent care home.

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Review from Desiree L (Friend of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, helpful amenable carers. The foreign staff speak better and clearer English than many young English people!
Nothing ever appears to be a nuisance or problem.

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Review from Maureen R (Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here to recuperate after major surgery. I am 72 years old, my husband is nearly 80 and our children and grandchildren live overseas. The care and consideration shown to my husband and I from the first contact was beyond reproach. Nothing was too difficult for the staff. They even prepared special
meals for us. A very big Thank You!

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Review from Alwyn M (Respite Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impression was of an attractive, bright reception area and smiling, friendly welcome. Room pristine and attractive and comfortably furnished. Every member of staff caring, gentle and patient. All meals excellent, fresh ingredients and delicious variety of meals not to mention homemade cakes with
tea every afternoon. Enjoyed the services of experienced chiropodist and hairdresser in salon. Amusing entertainment plus Tai Chi, exercise and enjoyable arts and crafts and general quizzes, etc.

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Review from S S R (Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avon Cliff provides a bright, peaceful place and room to recover or stay. The staff have been excellent. The food choices cater for most all diets, and Chef is always willing to prepare food if its something special to tempt. Rooms and the lounge always clean and good bath facilities. Activities for
the residents are varied and fun, to keep involved. My stay at Avon Cliff has been worry free. Thank you all staff.

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Review from Violet U (Regular Volunteer) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been coming to this home for a few months to the knitting group and have found it to be a very friendly atmosphere. The staff are helpful and we enjoy mixing with the residents and chatting, knitting, tea, cake and friends are the best mix ever. Culminating today with a truly scumptious lunch.

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Review from J E (Son-in-law of Resident) published on 27 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as my wife and I walked through the door of Avon Cliff and were so wonderfully received by the home manager we knew that this was the place we were looking for. On the sudden death of my father-in-law, it was imperative for my mother-in-law to be cared for professionally. The manager organized
a direct transfer from Poole Hospital and thanks to all involved at Avon Cliff we could not have wished for a smoother transition. During her seven-month stay, she was exceptionally well cared for and genuinely loved. This was evident to us on our numerous visits. We were also cared for and supported at this difficult and challenging time. Nothing was ever too much trouble. This is perhaps all the more important, not to mention reassuring, as we live abroad. All the staff at Avon Cliff are amazing and the manager is an exceptionally competent and caring Matron. We cannot praise her and her team highly enough. My mother-in-law passed away on 14 December 2017.
Thank you all!

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Review from J B (Son of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy, all staff are very kind and she never feels lonely or unsafe. Because she is content in her home, it gives me and the rest of her family peace of mind.

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Review from Maud M (Respite Resident) assisted by family/friend published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was a period of 11 nights respite care to enable family carers to attend a wedding in South Africa. Following a warm welcome, we found a beautifully appointed room and this high standard continued throughout the stay. Excellent choice of menus, delicious food, enjoyable entertainment, opportunities
for trips to local beauty spots and attentive (not intrusive) care.
All of the staff are prepared to "go the extra mile" so dedicated to residents comfort and wellbeing.

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Current Review Score: 10.0 (9.960)

Overview of Review Score

The Review Score of 10 (9.960) out of 10 for Avon Cliff is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.960 for Avon Cliff is calculated as follows: ( (146 Excellents x 5) + (3 Goods x 4) + (1 Poors x 2) ) ÷ 150 Ratings = 4.96

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avon Cliff is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (2)

Theresa

Theresa Sales

Job Title: Home Manager

Theresa leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.


Emma

Emma Williams

Job Title: Clinical Lead

Emma is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.