Avon Cliff

50/52 Christchurch Road, Bournemouth BH1 3PE
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10 98 Reviews
  • Avon Cliff, Bournemouth
Avon Cliff is a purpose-built care home offering superb accommodation and first-class residential and nursing care.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

The home has a welcoming environment starting with a bright reception area.

Avon Cliff staff work hard to ensure that residents, their families and friends feel at home. There’s a full daily programme of activities to keep everyone lively and cheerful.

The home's facilities include specialist bathrooms, a hydrotherapy bath, a selection of lounges and a dining room with access out onto beautiful gardens.

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Care Provided by Avon Cliff

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Theresa Sales (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Avon Cliff

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,332
  • (these prices are only a guideline, please contact Avon Cliff to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Avon Cliff, there are no specific visiting hours, all that is asked is that visitors let the home know they are in the building by signing in on the iPad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable the visit.


  • Parking

  • Parking is available on site at Avon Cliff, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Avon Cliff Reviews (98)

Total of 98, showing 81-98
10

Avon Cliff has a Review Score of 10 (9.960) out of 10, based on 13 reviews in the last 2 years. Over all time Avon Cliff has 98 reviews.

Overall Experience

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Date Published

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Review from David A (Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, wonderful food and the care provided was really outstanding. Would not hesitate to recommend to anyone.

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Review from Lilian K (Friend of Resident) published on 14 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend has been in Avon Cliff for almost two years. He was very poorly when he went in but thanks to the excellent care he has received, he has a new lease of life. Whenever we visit we find the staff always cheerful and happy to help in any way. They have provided our friend with a happy, loving
and enriching life.

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Review from Phillipa T (Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to commend the team at Avon Cliff for the outstanding end of life given to my Aunt. At all times, she was treated with great kindness and dignity.

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Review from Keith T (Husband of Resident) published on 7 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent quality of service is being provided to my wife - I could not wish for a higher standard and have no criticisms whatsoever. The staff are friendly, helpful and courteous. The high standard of care provided is tailored to individual needs. A good choice of well prepared meals is available.
The furnishings are of a high quality, and the whole building is kept very clean and tidy. Residents are encouraged (but never pressured) to participate in the many social activities, events and entertainment provided. A recently created cafe has provided an especially attractive area where residents can meet their relatives or other visitors for chats and refreshments. Long term and short stay residents are made equally welcome by the staff.

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Review from Laurence G (Son of Resident) published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start of my mother's six-week stay in the home, it has been absolutely superb, professional, caring and understanding. All of the support staff from the catering to the nurses always had a smile on their face and were so good with our mother.
We would not hesitate to recommend the home and
will be bringing our mother back from time to time should we ever need to consider using you again. Thank you for your help, our family feel supported and confident that my mother was in safe caring hands.

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Review from Gary M (Son of Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When evaluating the 'Home', my wife and I were shown each of the public areas and introduced to the managers responsible. We both found this very useful as we were able to discuss my mother's particular requirements and on each occasion, we were re-assured. Viewing each of the rooms and meeting the
24-hour nursing staff gave us further reassurance and peace of mind. When we collected mum from the home, all she talked about was the lovely staff and food and when would she be able to return...That says it all.

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Review from E T (Resident) published on 14 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management of accommodation, care, entertainment, safety excellent. Food good quality and served well. Genuinely friendly atmosphere. Professional care and very good entertainment.

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Review from Martin S (Son of Resident) published on 31 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is really enjoying the kind, caring atmosphere here at Avon Cliff. She likes the trips organised on the mini-bus - new forest.
The activities organiser is a brilliant asset to the home and a credit, he has a great rapport with all residents.
Catering is good - always nutritious and just right
for mums appetite.

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Review from Anne P (Friend of Resident) published on 16 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The matron and carers are professional, personable, approachable and extremely friendly. They call me by my first name, my friend has been here two and a half years and could not be happier. The choice of food is extensive and the food cooked by the chefs is way above standard.
The attention of care
my colleague receives from all the staff and carers is excellent and I could not wish any better for her.

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Review from Tracey V (Friend of Resident) published on 20 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend (the resident) had a stroke and needs a great deal of care and assistance. The home is a lovely place with truly caring management and staff, the room is always clean and bright and my friend is very well cared for.

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Review from M M (Resident) published on 12 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My initial discussion took place with the home care management at my home and a further tour of all facilities provided at Avon Cliff. I was delighted that I made my choice as Avon Cliff lived up to all my hopes for the kind of "its got everything break" I was hoping to find speedily - in this matter
I was helped by a close friend who "found" Avon Cliff and helped all the way.

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Review from Mervyn S (Brother of Resident) published on 8 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The above care home has just arranged a 90th birthday celebration for my sister who is currently a resident there. It was an excellent event, enjoyed by all in a very relaxed atmosphere. Organisation was excellent food and drink first class and the service impeccable. Everyone enjoyed the occasion and
went home very well satisfied. The care provided appears to be excellent in every aspect.

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Review from Andrew F (Friend of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent general care for my friend, who can be very difficult (dementia). Teething problems initially have been rectified. As always there can be communication problems with staff, there is a "communication" log but not always read, staff are busy. All this is improving any discussions always has
a positive outcome. We all strive for perfection.

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Review from Nan R (Resident) published on 19 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My recent stay at Avon Cliff, is the second time I have been cared for there, after orthopaedic surgery. On both occasions I have been looked after so well, my recovery has been rapid and successful. I have graded the care I received as 'Excellent' in all areas, as I could find no fault, anywhere, from
my welcome by the manager and reception staff, to the kindness of the carers and nurses, auxiliary staff, kitchen and dining room, and the activities organisers, my stay was both enjoyable and beneficial. My room and bed were very comfortable, no request was too difficult to execute, and the night staff were particularly helpful and reassuring. I have recommended Avon Cliff to friends, and should I have another period needing respite, I shall not hesitate to go there again.

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Review from M W (Nephew of Resident) published on 8 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has thoroughly enjoyed her respite care (approx 12 days) and we can see what a difference her stay has made. All the staff have been very friendly and so helpful.

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Review from Audrey W (Resident) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good experience. When I need to choose a care home in the future I will definitely come back to Avon Cliff. All staff are excellent.

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Review from I J (Husband of Resident) published on 18 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Transferred wife with pelvic fracture by ambulance from the general hospital for respite care. Welcomed by care home manager was warm and sincere and sympathetic. Room good, food excellent and all comments to Matron or the lady on reception dealt with promptly and professionally. Sometimes the room
carers speed of response was patchy and on one or two occasions caused distress. The two weeks at Avon Cliff has assisted my wife on her long journey back to full health.

Reply from Elaine Farrer, Operations Director at Avon Cliff

We are sorry that the speed of response was not consistent. We routinely monitor all our call bell response times and where these fall short of our company standards we feed this back to the home as an improvement action.


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Review from Lilian (Friend of Resident) published on 7 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our neighbour has been in Avon Cliff for several months now and we are really impressed. Having worked in care homes I can be a little critical but cannot find fault with this home. The staff are always pleasant and have time for you. Our friend has a new lease of life and is so content. Hope if our
turn comes to have to have care we can receive this level of care.

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Current Review Score: 10.0 (9.960)

Overview of Review Score

The Review Score of 10 (9.960) out of 10 for Avon Cliff is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.960 for Avon Cliff is calculated as follows: ( (146 Excellents x 5) + (3 Goods x 4) + (1 Poors x 2) ) ÷ 150 Ratings = 4.96

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avon Cliff is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (2)

Theresa

Theresa Sales

Job Title: Home Manager

Theresa leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.


Emma

Emma Williams

Job Title: Clinical Lead

Emma is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.