Drumconner Home Bournemouth

20 Poole Road, Westbourne, Bournemouth BH4 9DR
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9.4 27 Reviews
  • Drumconner Home Bournemouth, Bournemouth
Drumconner Care Home (with Nursing) is an attractive period house, set in prize-winning gardens within walking distance of Westbourne and the sea. There are 10 brand new luxurious bedrooms, with overhead hoists, electric profiling beds, seating areas, and ‘wet’ rooms with shower facilities. They offer a very high standard of care to both elderly and younger clients, for both permanent, convalescent and respite care.

Drumconner has an outstanding reputation within the local community. Staff aim to enable residents to live as fully as possible with skilled care in an environment that fosters dignity, compassion, self-respect, independence, comfort and security. To find out more visit Drumconner's website or call now.

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Care Provided by Drumconner Home Bournemouth

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Drumconner Homes Ltd
  • Person in charge
  • Hannah Guyan (General Manager)
  • Admission Criteria
    • Pre-admission assessment to be carried out
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (27)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Drumconner Home Bournemouth

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,450 – £1,800
    • Self-Funded Nursing Care £1,450 – £1,800
    • RESPITE Self-Funded Residential Care £1,450 – £1,797
    • RESPITE Self-Funded Nursing Care £1,450 – £1,800
  • (these prices are only a guideline, please contact Drumconner Home Bournemouth to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open hours of visiting


  • Parking

  • Car Parking on site


Drumconner Home Bournemouth Reviews (27)

Total of 27, showing 21-27
9.4

Drumconner Home Bournemouth has a Review Score of 9.4 (9.355) out of 10, based on 6 reviews in the last 2 years. Over all time Drumconner Home Bournemouth has 27 reviews.

Overall Experience

  • 23
  • 4
  • 0
  • 0
  • 0

Date Published

27
0
1
6
21

Review from I H (Son of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came to Drumconner from independent living after a back injury. The staff have shown great care and understanding and have restored her back to health.

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Review from V G (Sister of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our sister spent the last few weeks of her life in care and comfort. Her needs were met daily and nothing was too much trouble for the staff. The nurses were amazing, not only to her but to her family. We felt confident that she was in caring hands. The home was lovely, clean and welcoming. We only
have good things to say about our experience at Drumconner.

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Review from S J (Son of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care that my mother receives at Drumconner. The staff were all friendly and conscientious. The home is kept clean and tidy at all times.
The only negative comments are that the decor is chosen by the owner who does not consult the staff or the residents. The decor is fussy,
over patterned and of poor taste. Everyone would prefer plain carpets, neutral tones and pastel shades.

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Review from Helen B (Niece of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing could have been better. Warm, friendly helpful, caring staff in a clean and nice atmosphere. The catering was exceptional. Our uncle was a very happy chappie. For him, sitting in his room able to see the sea was the icing on the cake.

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Review from V S (Daughter of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother resided at Drumconner for five and a half years. The staff were exceptional, not only caring for my mother but also the family. She was treated with dignity, kindness, patience and friendliness. Her room was always kept clean, tidy and welcoming. Although my mother passed away earlier this
year I like to visit the staff which I did today.

Reply from Jenna May, Manager at Drumconner Home Bournemouth

Thank you for taking the time to complete the review card. We are very grateful, and I will be sure to feed this back to the staff who were supporting your mother. Kind regards and many thanks


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Review from A C (Daughter of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Drumconner is run efficiently. The staff are friendly and extremely capable. They treat all the residents with kindness, compassion and respect. No request is too much. The home gives off an air of calmness along with a friendly atmosphere. I know my relative is safe and well cared for, and in a good
place.

Reply from Jenna May, Manager at Drumconner Home Bournemouth

Thank you for your kind comments. I will be sure to pass on your comments to the team. Kind regards, Jenna (Home Manager)


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Review from M T (Son of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and nurses are all extremely friendly and kind. Everyone is very helpful. Overall the standard of care is very good and very attentive.

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Current Review Score: 9.4 (9.355)

Overview of Review Score

The Review Score of 9.4 (9.355) out of 10 for Drumconner Home Bournemouth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Drumconner Home Bournemouth is calculated as follows: ( (67 Excellents x 5) + (4 Goods x 4) ) ÷ 71 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.411 Points relating to the number of positive Reviews for Drumconner Home Bournemouth is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4. 6 Positive Reviews ÷ 7.4 = 0.811

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jan 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Hannah Guyan

Job Title: Matron/Manager

Joined: 2021

Hannah has worked in the industry for over 10 years now and for the last 8 as a Matron/Manager, she is a fully qualified nurse and completed her training 12 years ago. Her passion is for the elderly and delivering person centred care, the ability to listen and deliver what is important to the residents is her mission statement.