Farway Grange Care Home (Nursing)

31/33 Howard Road, Queens Park, Bournemouth BH8 9EA
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9.8 51 Reviews
  • Farway Grange Care Home (Nursing), Bournemouth
Farway Grange Care Home is a lovely 35-bed nursing home occupying a two former mansion houses in leafy Queens Park with an amazing team of carers along with award-winning gardens. The home offers nursing and residential care to older people and those with physical disabilities.

The provider's core values are central to the exceptional care provided:

•        Compassion – Compassion is the bedrock of kindness; listening and understanding, offering support and reassurance.
•        Decency - treating other people with respect, honesty, thoughtfulness, and consideration; behaving in a way that shows that you care about other people and their feelings. It creates a positive trusting environment where people feel comfortable.
•        Development – Making things better, nurturing others and striving for continuous improvement in everything they do.

All meals are freshly prepared each day on the premises by chefs using fresh produce. The meals are varied and attractively presented and ensure a healthy intake of calories and vitamins.

Individuals' interests and personalities are taken into account to organise activities that everyone will enjoy.

Residents are encouraged to maintain personal links with the local community by attending church and lunch clubs. On-site activities include quizzes, bingo, exercise classes and arts and crafts.

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Care Provided by Farway Grange Care Home (Nursing)

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Amrial Care Ltd
  • Person in charge
  • Amber Davies (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 3

Funding & Fees Guide for Farway Grange Care Home (Nursing)

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Nursing Care from £1,300
    • RESPITE Self-Funded Nursing Dementia Care from £1,300
  • (these prices are only a guideline, please contact Farway Grange Care Home (Nursing) to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open Visiting policy. If wishing to visit to take a relative out then please notify the day before (if possible) so they are ready.


  • Parking

  • Parking available on the road


Farway Grange Care Home (Nursing) Reviews (51)

Total of 51, showing 21-40
9.8

Farway Grange Care Home (Nursing) has a Review Score of 9.8 (9.789) out of 10, based on 10 reviews in the last 2 years. Over all time Farway Grange Care Home (Nursing) has 51 reviews.

Overall Experience

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Date Published

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Review from Rae M (Daughter of Resident) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly and helpful.
Wonderful nursing home.
Very caring to all residents and open visiting is good in normal times as I have to work and don't live nearby.
A really good nursing home, in my opinion.
Hoping to visit relatives again; maybe later this year.

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Review from Ann G (Friend of Resident) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Farway was really on the ball in closing home quickly to relative/friends visiting. They have been very efficient in sending updates since March so that I am aware of exactly what's going on within the home, and I have been emailing weekly for a personal update, which is always answered promptly. They
are always willing to take the phone into the patient if you ring. It's not easy times for anyone not being able to visit loved ones, but I think Farway has done a brilliant job in trying to help in this respect. Well done to all staff at Farway.

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Review from Edward M (Son of Resident) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mother is receiving can not be better since she was admitted. The staff are attentive, caring, and nothing is to much trouble when I’ve visited or called to see how she is.
Since the pandemic, they have seemed to make sure the health and safety of the residents are uppermost.

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Review from Rob G (Husband of Resident) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been cared for and looked after extremely well the past Three and a Half years at Farway Grange, let's hope it continues. Thank you for what you do for everybody, the staff do a brilliant job.

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Review from Chloe N (Granddaughter of Resident) published on 14 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad came here for a year from the hospital but unfortunately, passed away on Christmas day. Farway Grange Care Home (Nursing) has been amazing and I would recommend anyone to go there. All the staff are amazing! Management are just absolutely fantastic! Will keep in touch with all of them there.
Grandad was so well cared for and always clean and tidy with so many friends. Activities fantastic!

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Review from C D (Daughter of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well kept accommodation. Friendly experienced staff. Approachable management. Lovely activities for residents. Transport provided for hospital/doctor visits. Day trips. Ability to bring personal items from bedrooms.

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Review from K P (Relative of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting the home I was very pleased with how welcoming the staff were. I was made to feel very homely and accommodated. The rooms and home were very clean and tidy.
Highly recommended.

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Review from S R (Daughter of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Farway Grange in April 2018 and from the moment she crossed the threshold the care was superb. Genuine care and compassion combined with cheerfulness and attention to detail. Nothing is too much trouble with understanding and kindness shown to me too. I wish I had known about Farway
Grange when my father needed care.

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Review from P D (Friend of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time I visit my friend, the staff are always very welcoming and friendly with a smile. My friend is very happy at Farway grange and always speaks very highly of the manager and her team.
I would certainly move to Farway Grange when the times comes for me to need nursing care.

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Review from P G (Daughter of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Farway Grange Care Home (Nursing) is a very caring home for my mother and she is very happy at 97 in the home. We feel she is well looked after by all the staff.

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Review from H C (Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only been here a week everyone so nice and friendly nothing too much trouble, one big happy family.

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Review from D R (Niece of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Farway Grange for just over one year now and she is thriving. The care and attention she gets is excellent and she is a very popular resident. The staff go out of their way to make her feel as if it is her home and there is always plenty of activities to keep her entertained.

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Review from Lydia H (Daughter of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very settled here. The staff are extremely friendly and helpful. The home has a very comforting and warm atmosphere and the cakes are amazing.

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Review from M R (Son-in-law of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home warm, friendly, attentive and homely.
The staff have struck up a great rapport with my mum-in-law and I feel secure in the knowledge she is in safe hands. The staff are always on hand if we have any questions or concerns and feel our point of view is important. The home is always clean
and tidy.

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Review from R N (Son of Resident) published on 17 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was resident at Farway Grange for two years and I cannot recommend the home highly enough. 'Home' is the right word because it really felt like one to us and was a sharp contrast from the experience of seeing dad in the hospital. Dad's room was really lovely, which was important as he lost
mobility.


Care was always attentive but not obtrusive and I came to recognise the staff as they checked on my father and re-positioned him. Carers were always patient with Dad and would always do their best to engage with him and make him smile. Dad could be a bit of a fussy eater but the staff always made efforts to accommodate him where possible, even when it meant getting some extra pudding!


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Review from Sheila V (Mother of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter has been at Farway Grange Care Home for 7 years and has received good care and attention. I have never noticed any unpleasant smells and have found the staff friendly and helpful.

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Review from Karen N (Daughter of Resident) published on 13 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Farway Grange. The staff are excellent, it is very homely with lovely home cooked meals and I would highly recommend Farway Grange to anybody. I am glad that my dad is in a safe and friendly environment and am more than happy to leave him here when I go home from visits knowing he is
well cared for and more importantly he loves it here also and has made new friends.

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Review from Jane Y (Daughter of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent with everything. Excellent service provided

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Review from T O (Daughter of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every visit is greeted by a cheerful staff member. The staff are polite, very helpful and always offer you tea or coffee. Always find my dad comfortable, washed and dressed. He enjoys the food and the wide choice on the menu is good, daily. The staff are very caring and they arranged for a special chair
for my dad so he can sit comfortably, rather than having to stay in bed because he slips down if sat in a riser/recliner. The home is very clean and tidy. It also feels homely. There are always activities arranged each day, every month, and they are displayed on the notice board. An Amaal Sumer and Christmas Fayre is held and organised by the manager and staff which are enjoyable.

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Review from H F (Sister-in-law of Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother-in-law moved to Farway Grange for palliative care following discharge from hospital. His family and I were very impressed with the welcoming, positive and respectful staff, we were always greeted with a smile. Farway Grange is clean and homely with a stunning garden.


My brother-in-law's

final days were full of dignity, compassion support and peace.

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Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for Farway Grange Care Home (Nursing) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.789 for Farway Grange Care Home (Nursing) is calculated as follows: ( (93 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 114 Ratings = 4.789

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Farway Grange Care Home (Nursing) is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

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Amber Davies

Job Title: Registered Manager

Joined: 2016

My name is Amber, I am a Registered Nurse as well as the Registered Manager for both of Amrial Care’s Services, One being Nursing Care the other Supported Living for people with Mental Health Diagnosis.


I have worked within the Care sector for 19years, firstly as a Health Care Assistant I then went on to do my Nursing Degree and have worked within the Care Home environment since qualifying. I chose to remain in the Care Home environment as I feel you have a more personal relationship with your residents/service users.


After 5 years of being qualified I then took the role as Deputy Manager in a Dementia Specialist Home which I did for 3 years before branching out to become a Manager with Amrial.


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Pauline Kelly

Job Title: Head of Care & Wellbeing

Joined: 2016

My name is Pauline, I work for Amrial as the Head of Care & Wellbeing over two different services, one is for Elderly Nursing Care the other is Supported Living for people with Mental Health Diagnosis.


I have worked within the Care Sector for over 30 years where I have gained lots of experience, knowledge, and Qualifications. Having started in the Care Industry with no experience and wondering if the job would be right career choice, but after 4 shifts I knew this was going to be my career.


I have worked in the Care Home environment for many years then branched out to the NHS where I worked on an acutely Ill dementia ward for 10 years gaining many clinical skills, then I returned to the Care Home environment, where I have enjoyed sharing my skills and knowledge with my colleagues.


I am very passionate about the Services I work within and enjoy being part of the team who are as passionate as I am, allowing service users to feel valued and respected.