Muscliff Nursing Home

5 Tolpuddle Gardens, Muscliff, Bournemouth BH9 3RE
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9.8 50 Reviews
  • Muscliff Nursing Home, Bournemouth
Muscliff Nursing Home has been purpose-built to achieve a homely living environment for older people with care needs, employing qualified carers and achieving high standards with care regulators.

Together with professional healthcare, Muscliff carers look to encourage an interesting and active lifestyle, with an activities programme contributing to residents' enjoyment and personal freedoms respected.

A spacious and comfortable interior includes its own sensory room and a hairdressing salon, with a shopping and library service also organised for the convenience of service users.

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Care Provided by Muscliff Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dedrey Charles (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (11)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1997
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Muscliff Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,650 – £1,800
    • Self-Funded Residential Dementia Care £1,800 – £1,900
    • Self-Funded Nursing Care £1,900 – £2,000
    • Self-Funded Nursing Dementia Care £1,900 – £2,000
    • RESPITE Self-Funded Residential Care £1,900 – £1,900
    • RESPITE Self-Funded Residential Dementia Care £1,900 – £1,900
    • RESPITE Self-Funded Nursing Care £1,900 – £1,900
    • RESPITE Self-Funded Nursing Dementia Care £1,900 – £1,900

  • These fees are only a guideline and are based on both room type and dependency. Please contact the home directly to arrange for a tailored personal assessment.
  • (these prices are only a guideline, please contact Muscliff Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at anytime


  • Parking

  • Free limited parking is available on site, roadside parking is also available


Muscliff Nursing Home Reviews (50)

Total of 50, showing 1-20
9.8

Muscliff Nursing Home has a Review Score of 9.8 (9.794) out of 10, based on 25 reviews in the last 2 years. Over all time Muscliff Nursing Home has 50 reviews.

Overall Experience

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Review from N C (Daughter of Resident) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Muscliff Care Home provided end-of-life care to my mum. They treated her with dignity and respect and always made sure she had everything she needed. The staff and managers were really accommodating towards me and my sisters too during some really difficult times. Thank you for your kindness and understanding.

Reply from Dedrey Charles, Home Manager at Muscliff Nursing Home

Ensuring the best end-of-life care is at the heart of what we do at the Muscliff.


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Review from Danielle C (Daughter of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was cared for by Muscliff for many years, we moved him from several care homes from him not being cared for correctly. Once we moved him to Muscliff that was the place he'd be cared for till he passed away.
The home is a lovely place, the staff are so accommodating and there are lots of things
for residents to do. Communication from the home is great too, they send out a weekly email with the activities the residents can do and any updates on your loved ones.
Will definitely consider Muscliff if a home is needed in the future.

Reply from Dedrey Charles, Home Manager at Muscliff Nursing Home

Thank you for the review at the Muscliff. The team works diligently to ensure that all our residents have meaningful days.


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Review from M B (Husband of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are looking for a Care/Nursing Home for a person suffering from Alzheimer's Dementia then look no further than Muscliff Nursing Home. The home is run on a professional caring basis, the staff receive continuous training refresher days to keep them on their toes and up to date with any new methods
and procedures.
All the staff treat the residents and relatives/visitors with respect and dignity. Management has an open-door policy if relatives wish to discuss any concerns or give updates on their observations and a way forward is agreed. The same applies when management has identified an issue with a resident resulting in the introduction of changes to care needs.
There is total honesty and openness between staff and relatives which enhances the care provided giving peace of mind to relatives.
Muscliff has links with the local community i.e. the church, the school and the general public who help bolster the excellent reputation of the home.

Reply from Dedrey Charles, Home Manager at Muscliff Nursing Home

Thank you for your feedback. Delivering compassionate care is at the heart of what we do at the Muscliff. We do our best to ensure all our residents get the right care, at the right time, every time.


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Review from L F (Wife of Resident) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff very friendly and helpful and kind. Nothing seems too much trouble. nursing staff very freidnky and kind as is management.

Reply from Dedrey Charles, Home Manager at Muscliff Nursing Home

Thank you for the review. We always aim to make the home a happy place for residents and families.


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Review from C B (Daughter of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Muscliff Nursing Home since May 2022. She has advanced Vascular Dementia and is physically very frail. The staff have always shown kindness and compassion towards Mum and have always been very welcoming to family members when we visit her.
The nursing team keep us updated
on any physical health concerns that they have for Mum and has always been prompt to get medical attention for her when needed.
Overall the quality of care is much better than most of the Nursing homes that I visited before Mum came to live at Muscliff.

Reply from Dedrey Charles, Home Manager at Muscliff Nursing Home

AgeCare team always puts the residents we support at the centre of our care delivery.


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Review from L H (Partner of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner moved to Muscliff in July this year and I cannot thank the management and nursing staff enough for the amazing care he has been given since he arrived.
I feel so welcome when I come to visit and it is so comfortable to see such friendly staff interacting with the residents during the various
activities that go on every day. Muscliff is a wonderful home and I am so grateful that he is being kept safe and is looked after so well.

Reply from Dedrey Charles, Home Manager at Muscliff Nursing Home

Give the best possible care to all our residents is at the forefront of what we do at the Muscliff.


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Review from E G (Wife of Resident) assisted by family/friend published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has advanced Alzheimer's and has been a resident at Muscliff Nursing Home since February 2024. We can't thank the staff enough for the excellent care, kindness, dedication and compassion shown. The staff are welcoming, friendly, and always smiling to help. My husbands room is always clean
and tidy and the food provided is excellent. There are plenty of daily activities for the residents to enjoy. We would highly recommend Muscliff to anyone looking for a care home for their loved one. Thank you.

Reply from Dedrey Charles, Home Manager at Muscliff Nursing Home

Thank you for the review. Team Muscliff works hard to deliver compassionate care.


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Review from Laura S (Daughter of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Muscliff Nursing Home is by far the best home my dad has lived in. He's lived in 2 others prior to this home. The staff and management are all wonderful and incredibly caring. My dad was asked to leave his previous home as the staff couldn't meet his demanding needs. He was rude and behaved not very
nicely. Since living at Muscliff he's had so much support, he's engaging with people and is involved in all daily activities. It has become clear that his previous home quite literally left him to it, hence the poor behaviour. I can't thank Muscliff enough for allowing Dad to shine again!

Reply from Dedrey Charles, Home Manager at Muscliff Nursing Home

Thank you for the review. We ensure we treat all our residents with respect and ensure that they have a meaningful day.


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Review from Beryl M (Wife of Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been my continued experience over a period of almost four years and from the start of my husband's admission to Muscliff Care Home to encounter excellent and caring managers, staff and colleagues, always attentive to all the needs of residents, above and beyond the call of duty.
I consider the
rating of Muscliff Care Home to be of the highest standard and excellence.

Reply from Dedrey Charles, Home Manager at Muscliff Nursing Home

Thank you for your feedback. We ensure kindness, professionalism, and most of all, a caring atmosphere in the home.


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Review from D D (Partner of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner developed dementia and has been in Muscliff for over 6 months now. I live nearby and visit regularly. The staff are caring and easy to talk to. It is well run and the food delicious. My partner is content to be there and I can walk to see him anytime.

Reply from Dedrey Charles, Matron/Manager at Muscliff Nursing Home

Thank you for your feedback. We pride our care on ensuring a meaningful day for all our residents.


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Review from S G (Wife of Resident) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very impressed by the way the staff here have helped my husband to settle into the care home; especially as his condition makes communication with him very difficult.
The rooms and facilities are bright and cheerful and the staff have a cheerful, kindly and helpful approach to the residents
and family and visitors.

Reply from Dedrey Charles, Home Manager at Muscliff Nursing Home

Thank you for the review. We put the residents and their families at the heart of our care delivery every day.


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Review from Peter D (Husband of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I consider myself to be extremely fortunate, after viewing a variety of care homes, to have been made aware of Muscliff Care Home for my wife who has advanced Alzheimers.
From my first telephone conversation with the manager, to visiting the home I had the feeling that this was where I wanted my wife
to be.
Although she has only been a resident for a short period of time, I find all of the staff to be very understanding and happy whenever they are helping or speaking to me.
A very well run and caring environment.
Thank you.

Reply from Dedrey Charles, Home Manager at Muscliff Nursing Home

Thank you for the review; it warms our hearts. We work hard to give all our residents and family a positive experience.


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Review from N L (Husband of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife seems to be well cared for and happy there. The home itself is welcoming and kind. It's nice to have photos on Facebook for other family and friends who don't live close to see how she is and what she is up to.

Reply from Dedrey Charles, Matron/Manager at Muscliff Nursing Home

Thanks for the nice words. It's a team effort to deliver the outstanding care that Muscliff provide.


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Review from Elaine W (Friend of Resident) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The most wonderful caring staff, this is a home where patient care comes first and foremost.
This home and its staff have taken such a weight off my shoulders by taking care of my elderly friend, I cannot praise them enough.

Reply from Dedrey Charles, Home Manager at Muscliff Nursing Home

Thank you for the lovely feedback. Our mission is to make all our residents, family and friends feel at home


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Review from Terry B (Wife of Resident) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident in Muscliff Nursing Home for about 2 years, having been released from a specialist dementia Hospital. She has advanced mixed dementia. The management and their team have cared with compassion, dedication and kindness. They are always willing to answer questions and support
friends and loved ones as well as the residents. They are open, honest and kind. The team ethos, attitude and approach, certainly comes from the leadership team and the manager. The management team responsible for the nursing home, are professional, always approachable and well-presented. They lead a phenomenal team, that appears to have a professional, caring attitude and total dedication to the residents. The home has shown continuing development and improvement over the last 2 years, it is always clean and welcoming, there are a lot of activities and visitors are always kept involved and abreast of what is happening with their loved ones. My wife is always clean and comfortable.

Reply from Dedrey Charles, Home Manager at Muscliff Nursing Home

Thank you for the lovely feedback. Muscliff team always tries to create a home where residents are honoured as individuals. Our mission is to provide the best quality of life and care for all our residents.


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Review from J P (Daughter of Resident) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been very caring towards my dad, and they have done everything possible to help him settle in.
The nurses and care staff always seem happy in their work. They look after us when we visit, and realise how upsetting it was to have to make the decision that we could no longer look after
Dad at home.
There are no agency staff at the care home which means that everyone knows Dad and what his needs are and he knows them.
We are very happy with the care that Dad gets at Muscliff.

Reply from Dedrey Charles, Home manager at Muscliff Nursing Home

Thank you for the review. It fills our hearts with love and gratitude to know we can help make a difference.


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Review from Joanne B (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s hard to know where to start. My father moved in early February. It was a huge decision and we’d had a particularly bad experience of another local home for respite and, as a family, we were finding it very difficult trusting another home to care for Dad. From the moment we came to look round, our
worries were addressed. We felt confident that Dad would be cared for and looked after. The fact that no agency staff are used was a huge bonus, particularly when dealing with a dementia resident. The home is spotlessly clean and Dad’s extremely complex needs are addressed by the staff with dignity, respect and care. Not only do we feel confident that Dad is being cared for, the staff are there for the family and have been a support for Mum particularly who is also going through a massive change in her life. The staff are so welcoming and we are greeted every day with a smile and a cuppa. Management are always available to answer any questions. I cannot recommend Muscliff highly enough.

Reply from Dedrey Charles, Matron/Manager at Muscliff Nursing Home

Thanks for the amazing feedback. It's gladly received and shared among the staff. The team is really encouraged by your kind words. Thanks a lot.


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Review from Janet C (Wife of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say about this fantastic nursing home? They are simply the best. The care is outstanding, the care given to my husband who had complex needs was amazing. The love and kindness given to the patients is beyond belief. The staff are so welcoming to you as a visitor and are always smiling. The
matron/manager runs a wonderful home and all the staff earn my highest respect.

Reply from Dedrey Charles, Home Manager at Muscliff Nursing Home

Thank you for the excellent review. The Muscliff Team is very pleased that we can help make our residents' lives meaningful.


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Review from J M (Daughter-in-law of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Took my mother-in-law in for respite within 24 hours' notice. Always loads of staff on shift at all times. Very friendly and always go above and beyond. Nothing too much trouble. Always a big smile to welcome you when open door. Spotlessly clean. Fabulous activities in the lounge. Lovely restaurant
feel in the dining room with a choice of food on the menu.

Reply from Dedrey Charles, Matron/Manager at Muscliff Nursing Home

Thank you for the encouraging feedback. It's a great encouragement for the staff team.


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Review from Nikki L (Daughter of Resident) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you so much for the care and support you gave Mum after her fall and for going over and above to help her recover. The staff were always attentive and happy to help. I was always welcomed with a smile and the management was accessible to answer questions and calm my worries. The food looked good
and was eaten in a lovely dining room. Thank you again for taking such good care of Mum.

Reply from Dedrey Charles, Home Manager at Muscliff Nursing Home

Thank you for sharing the positive feedback about our team.


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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for Muscliff Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.794 for Muscliff Nursing Home is calculated as follows: ( (235 Excellents x 5) + (52 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 291 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Muscliff Nursing Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Feb 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (3)

Dedrey

Dedrey Charles

Job Title: Registered Manager

Joined: 2001

As the Home Manager of Muscliff Nursing Home, Dedrey leads with dedication, support and compassion, fostering a positive atmosphere for the nursing and care team. Her emphasis on individualised care reflects a person-centred approach, addressing the unique needs of each resident.


The ‘Outstanding’ rating by the Care Quality Commission speaks volumes about Dedrey's leadership and the overall care quality. This accomplishment highlights her commitment to excellence, continuous improvement, and high standards in all aspects of our care services.


Dedrey has built a well-led, trained, and supported care team that consistently goes the extra mile. Her approach has cultivated a positive work environment, underscoring the crucial role of teamwork and leadership in empowering staff to excel. In summary, Dedrey's leadership has not only contributed to Muscliff Nursing Home’s success but has also created an environment where residents receive exceptional care and our entire care team is motivated to provide their bes


Lynn

Lynn Larue

Job Title: Deputy Manager

Joined: 2002

Lynn has been with Muscliff for many years and oversees and leads the nursing team to ensure the physical, psychological and social needs of our residents are met.


Alba

Alba

Job Title: wellbeing Coordinators

Joined: 2018

Alba has a lively and entertaining programme for our residents and their visiting families and friends. She has completed various activity training in regard to dementia care to ensure high-quality care. She use the OOMPH platform to ensure meaningful activities for all the residents


Frequently Asked Questions about Muscliff Nursing Home

What types of Care is Muscliff Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Muscliff Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Muscliff Nursing Home have?

There are 41 Single Rooms.

What are the Facilities & Services at Muscliff Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Muscliff Nursing Home to the centre of Bournemouth?

3.0 mile(s) as the crow flies, distance by road may be significantly further.