Review from Nikki L (Daughter of Resident) published on 28 March 2024
Submitted via Website • Report

Overall Experience

Thank you so much for the care and support you gave Mum after her fall and for going over and above to help her recover. The staff were always attentive and happy to help. I was always welcomed with a smile and the management was accessible to answer questions and calm my worries. The food looked good

and was eaten in a lovely dining room. Thank you again for taking such good care of Mum.

Reply from Dedrey Charles, Home Manager at Muscliff Nursing Home

Thank you for sharing the positive feedback about our team.

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Review from Roy S (Brother of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience

Since we have been visiting the home, we have found it to be very welcoming. We are kept informed on a regular basis of what is happening and events that have taken place during the week.
The staff are very supportive and will listen to any concerns that you have regarding your loved ones' care.
They

offer you the opportunity to go to meetings where you can offer your ideas for outings for the residents whilst enjoying a cup of tea or coffee and cake.
During the festive season, you can join the residents with a mince pie and a glass of wine.
We would not hesitate to recommend this for a safe environment for your loved ones.

Reply from Dedrey Charles, Matron/Manager at Muscliff Nursing Home

Thank you for the lovely feedback.
We aim to continue the great care that we provide.

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Review from Annie H (Friend of Resident) published on 22 December 2023
Submitted via Website • Report

Overall Experience

The staff are always welcoming when I visit and willingly respond to any questions or concerns I have about my friend who has been a resident since September 2021. When I visit my friend he appears well cared for and comfortable, I have observed that staff are gentle and respectful towards him. The

standard of the food served when I helped him to eat on a couple of occasions was excellent. There always seems to be a full programme of imaginative and various activities which are outlined in weekly updates and in the rooms. The manager is generally quick to respond to emails and staff keep me updated on any changes or concerns.
Thank you for all your care and support.

Reply from Dedrey Charles, Manager at Muscliff Nursing Home

Thank you for your review and kind words. We aim to continue the best care delivery possible.

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Review from Roger P (Son of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience

My mother has been a resident for over eighteen months at Muscliff Nursing Home. The home is run extremely well by the manager. The nursing staff are so caring and kind, my sister, brother and I are delighted with the care being given to our Mum. The whole team really are superb, a big thank you to

you all. Five stars are simply not enough...

Reply from Dedrey Charles, Matron/Manager at Muscliff Nursing Home

Thanks a lot for your lovely feedback. The whole team is trying their best to deliver the best possible care.

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Review from Martin B (Husband of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience

Happy with the care provided for my wife in the care home. The staff are awesome and management is very supportive. I would say nothing to be changed, carry on the exceptional care that you provide.

Reply from Dedrey Charles, Matron/Manager at Muscliff Nursing Home

Thank you so much for the positive feedback, this has been shared with the wonderful staff team.

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Review from J G (Daughter of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience

My father was not at the care home for long, however we could not have hoped for a more caring place for him to spend his final days. The staff were always very friendly and greeted you with a smile.

We cannot overstate our gratitude for the treatment the staff gave him and the respect they showed

us when we visited. It also did not go unnoticed the way he was kept clean and comfortable throughout his final hours.

Reply from Dedrey Charles, Matron/Manager at Muscliff Nursing Home

Thank you so much for the positive feedback, it means a lot to the team.

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Review from D F (Daughter of Resident) published on 28 April 2022
Submitted via Postal Card • Report

Overall Experience

My mother loved her one-month respite care in Muscliff. She liked the room and said they have exceptional food. The staff are amazing - friendly and professional team. The home is well managed with high ratio provided excellent standards and regular interactions with residents.

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Review from J G (Daughter of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience

We were recommended Muscliff by a friend and everything he told us is true. The staff are exceptional, giving wonderful care. They all know our a name (as family members), and all smile and greet you. They are very polite. All staff have been very helpful each time. Communication is also brilliant.

I feel so lucky my dad is being cared for here - will always recommend and am so grateful he is here - thank you.

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Review from Shijimol M (Sister of Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience

This is a great facility, especially for my sister. I am confident to say that she is safe and comfortable. The home is very spacious and with adequate room for all types of activities. High standard of cleanliness. The diversity of all staff is amazing and the wonderful care they provide.

Reply from Dedrey Charles, Matron/Manager at Muscliff Nursing Home

Thank you for your very kind comments. The staff are truly committed to delivering the very best experience for our residents. Thank you for taking the time to fill in a comments form.

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Review from David M (Grandson of Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience

Absolute amazing nursing home. My nan is a resident and we have nothing but amazing reviews for the car that she is receiving. I cannot thank the staff enough for their care towards my nan, especially at this very difficult time.

Reply from Dedrey Charles, Matron/Manager at Muscliff Nursing Home

Thank you for taking the time to review Muscliff Nursing Home. We are so pleased you feel happy with the team.

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Review from D D (Nephew of Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience

Everyone is so helpful and I love how much my aunt is encouraged to join in with activities. The staff are caring and patient. The management will go above and beyond for both my aunt and family.

Reply from Dedrey Charles, Matron/Manager at Muscliff Nursing Home

Thank you so much. It was an absolute pleasure to have your Aunt stay with us.

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Review from P H (Daughter of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience

The care home is exceptionally good. The staff and management are all very caring and nothing is too much bother for them to discuss with you when necessary. The diversity of the staffing is appreciable. Food is really nice and you feel welcomed whenever you are there.

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Review from P R (Daughter of Resident) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience

I visit my mum frequently, and the staff are always friendly and welcoming. The home has a lovely homely environment. There is staff available at all times to help. They always welcome us with a smile on their faces. I ask too many questions, but they have the patience to explain everything to me. I

can't praise the staff enough.

Reply from Dedrey Charles, Matron/Manager at Muscliff Nursing Home

Thank you for your lovely comments. The care and services we deliver as a team to our residents and families are extremely important to us. I will share your feedback with the team.

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Review from E J (Daughter of Resident) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience

The staff, especially the nurses, are so kind and welcoming. My mother moved into the home a few months ago now, and it feels like her own home. She is very well looked after in a warm and friendly environment, providing continuing excellent care since she has been a resident.

Reply from Dedrey Charles, Matron/Manager at Muscliff Nursing Home

Thank you for your kind words and recognition of the team Muscliff. I will pass on your review to the team.

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Review from P H (Son of Resident) published on 4 October 2021
Submitted via Postal Card • Report

Overall Experience

This choice of home was our preferred option and we were so pleased that they had a nice place for Mum. The care provided was exceptional with nothing being too much trouble. The staff treated Mum with dignity and respect, ensuring she was comfortable and settled at all times. I cannot thank the fantastic

staff enough for the love and care given to Mum and also to us, their children.

Reply from Dedrey Charles, Matron/Manager at Muscliff Nursing Home

Thank you so much for your lovely feedback. It encourages our staff to deliver better care.

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Review from J W (Daughter of Resident) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience

My dad has been in Muscliff Care Home for more than three years. The staff have looked after my dad's needs and he always looks lovely and clean. The rooms are really lovely and clean with good furniture, even with their own en-suite. The food is of excellent quality, the menus always sound excellent

choice. Even though I haven't been able to see him much because of COVID and lockdowns he's still happy. I was worried at the beginning of the pandemic that he would deteriorate but he looks amazing, considering he is now in his 90's. The staff team is outstanding and caring. The staff cannot be praised enough. They have resident's activities every day and some days they have singing. I would recommend Muscliff to everyone.

Reply from Dedrey Charles, Matron/Manager at Muscliff Nursing Home

Thank you so much for the lovely comments. It's much appreciated.

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Review from Elettra S (Daughter of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience

All of the staff at Muscliff are so kind to my mum and they have endless patience! They treat her with respect and humour and take the time to understand her needs. The staff at Muscliff take time to personalise my mum's experience and so she can have things around her that she likes.
They are also

very kind to me - I always feel welcomed. I can also ask questions whenever I need and I know my requests and queries will be taken seriously. The Matron is very approachable and she knows her residents!
The activities staff come up with lots of things to keep the residents entertained and stimulated - my mum especially enjoys the art and craft activities. There is always lots of music which she likes too.
The staff are also very efficient - I feel confident that the nursing staff will always do their best for my mum and that they keep an eye on her, something that has been even more important with the situation over the last year.
Thank you so much to everyone at Muscliff!

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Review from L H (Wife of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience

My husband was at Muscliff Nursing Home for 6 weeks. During his stay, he received excellent care and support. All his needs were catered for. The staff were amazing in every way. Nothing was ever too much trouble. I couldn't have wished for a better nursing home for my husband. They genuinely care for

the residents who are treated with the utmost respect.

Reply from Dedrey Charles, Matron/Manager at Muscliff Nursing Home

Thank you so much for your lovely comments. It's an encouragement for our staff team to continue their excellent work...

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Review from A T (Wife of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience

In my opinion, Muscliff Nursing Home is wonderful. They are absolutely caring of my husband. The staff, with culture from various parts of the world, have been caring with myself and helping me through the difficult times of having a husband in a care home with dementure.

Reply from Dedrey Charles, Matron/Manager at Muscliff Nursing Home

Thank you so much for your lovely comments. It's much appreciated.

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Review from M W (Sister of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience

My sister has been in Muscliff Nursing Home for two years and has been well cared for. In this time there has generally been an improvement in the love and care that she received, all credit go to the entire team, from management to care team. The management team are always ready to listen, they do

try to implement suggestions.

Reply from Dedrey Charles, Matron/Manager at Muscliff Nursing Home

Thank you so much for your comments. We like to go the extra mile to provide the extra care.

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Muscliff Nursing Home

Care Provided by Muscliff Nursing Home

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Funding & Fees Guide for Muscliff Nursing Home

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