Queensmount Care Home

18 Queens Park West Drive, Bournemouth BH8 9DA
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9.8 180 Reviews
  • Queensmount Care Home, Bournemouth
Recently rated Outstanding (August 2022) for a second time in a row and one of a handful of homes to be rated Outstanding in all areas across England, Queensmount offers a range of short and long stay residential and nursing care plans including day care, Queensmount also provides Parkinson's care. Care and support are also provided to those requiring palliative care.

Situated in a pleasant area of Bournemouth, Queensmount features outstanding facilities where residents can choose to socialise, entertain visitors or simply enjoy some peace and quiet. The attractively decorated home includes en-suite bedrooms each with a flat-screen TV and a 24-hour call system, while outside offers well-tended gardens and patio areas.

Only fresh produce is used in the preparation of nutritious and delicious meals, and all tastes and diets are catered for. Snacks are available morning and afternoon.

A dedicated activity co-ordinator ensures hobbies and interests are enjoyed, such as films, bowls, cake making, and charades. Local singers and musicians make regular visits and each month there is a themed event.

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Care Provided by Queensmount Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Zoe McCarthy (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (49)
    • Single Rooms with ensuite Wet Room (49)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Queensmount Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Queensmount Care Home Reviews (180)

Total of 180, showing 1-20
9.8

Queensmount Care Home has a Review Score of 9.8 (9.807) out of 10, based on 36 reviews in the last 2 years. Over all time Queensmount Care Home has 180 reviews.

Overall Experience

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Review from T S (Daughter of Resident) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently attended a memorial service at Queensmount, held for the families of residents who had passed away in the previous 12 months. It was a lovely service, so nice to once again see the staff who had been so kind and caring towards my father and to us, his family, at the end of his life. My father
first stayed on the residential floor, but as his needs increased he was able to receive nursing care, the nurses are on duty day and night, the care was excellent, very professional. Staff turnover appears to be low, my father appreciated having help from people he had become familiar with, and come to see as friends - cleaners, kitchen staff, entertainment staff, carers and nurses all contributed to his well being. A big thank to everyone.

Reply from Maria Ricketts, Customer Care Adviser at Queensmount Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are saddened to hear about your loss but we are happy to hear you could feel at ease with your father in our care. Thank you for choosing Queensmount Care Home


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Review from Veronica W (Respite Resident) published on 28 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Queensmount is a very special care home offering a fully integrated package of care including physical, medical, psychological and social aspect delivered by committed professionals and through many channels including hands on nursing, an attractive and clean environment, a shared set of values and
beliefs, tailor made excellent diet and food provision, engaging and stimulating activities with a personalised care package. Nothing is too much trouble to make you feel cared for and home. The varied nationalities and cultures of the staff add a definite positive contribution to this healing community where personal dignity preferences and needs can be accommodated and acknowledged. This was my second visit to Queensmount - this time following a bad flu infection which left me unable to cope at home for a while. I felt that my reasonable quick recovery was down to Queensmount. Queensmount has a special magic which for me, is about its serenity, calm and positive atmosphere coupled with a very high standard of medical and social care.

Reply from Maria Ricketts, Customer Care Adviser at Queensmount Care Home

Thank you for your kind words. We are happy to hear you feel like a part of our Queensmount Community. It is always nice to hear words like "Serenity" and "Calm" being used to describe our care. We hope to continue providing your loved one with the best possible care. We look forward to seeing you again.


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Review from M F (Ex Family Member) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived at the home for 3 years.
She was very happy there, all the staff were so good with all her needs and always friendly to her and myself when I used to visit her.
She passed away in October 2024. All the staff were so comforting when it happened. I have been back to the home since her
passing and have been made so welcome.

Reply from Maria Ricketts, Customer Care Adviser at Queensmount Care Home

We appreciate you taking the time to leave us your comments. We are saddened to hear about your loss. We are glad to have helped you and your family through such a difficult time. we hope you have gone away from this feeling like your loved one received the best possible care.


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Review from A G (Respite Resident) assisted by family/friend published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Queensmount Care Home were highly competent and professional, embracing every dimension of the care home ethos of compassionate and healing care. They were all so attentive, warm and kind both during the day and the night time. The whole spectrum of the care home staff from reception, management
and nursing staff to cleaning and catering staff were truly exemplary in their expertise and care. With my sincere appreciation and gratitude to you all.

Reply from Maria Ricketts, Customer Care Adviser at Queensmount Care Home

Thank you for your lovely review. It is always nice to hear words like "attentive" and "kind" being used to describe our care. Thank you for choosing Queensmount Care Home for your stay.


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Review from Kathleen O (Daughter of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at Queensmount Care Home continue to the 'Outstanding' CQC rating which is fully deserved.
Everyone no matter what their skill was kind, caring and friendly. Nothing was too much trouble. The menu and restaurant were a lovely touch of normality as was the constant activity in the lounge.
It was a pleasure to spend time with mum in Queensmount in her last days and I will remember them fondly.

Reply from Maria Ricketts, Customer Care Adviser at Queensmount Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. We are saddened to hear about your loss. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from Roger S (Respite Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care especially of my foot ulcer which has improved during brief stay.

Reply from Maria Ricketts, Customer Care Adviser at Queensmount Care Home

Thank you for your feedback. It is always nice to hear from Residents feel cared for and looked after within our Care Home. Thank you for choosing Queensmount for your stay.


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Review from K G (Daughter of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum settled so well at Queensmount, right from the start. The home has an "outstanding" score, which is well deserved. It was a home from home for Mum, who sadly passed away earlier this month, Mum, and other residents, were consistently extremely well cared for and supported. Staff work together, as
a team to maintain very high standards. Everyone shows such kindness and respect to residents and visitors alike. There is a dedication that goes above and beyond in all aspects. First-class nursing support and care gave Mum a quality of life and a feeling of belonging, for which we will be forever grateful. The activities were lovely for Mum and some were brought to her, even in her final months. I cannot recommend highly enough. Queensmount is exceptional. Thank you so much.

Reply from Fran Donno, Customer Service Adviser at Queensmount Care Home

Thank you for your kind review. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. It is so wonderful to hear that your mum received such high standards of care and support during her stay with us and it is great to know that she felt like part of our Queensmount family. It is lovely to hear that you were so impressed with the overall environment and activities provided at Queensmount Care Home. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from Helen H (Daughter-in-law of Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful well-maintained care home. After being initially apprehensive about putting my father-in-law into a home, let alone choosing one, we couldn't have been put more at ease by the lovely reception staff who eased our concerns and answered the family questions. His stay there was wonderful and
he felt right at some. From the nurses, activity staff, cooks and cleaners everyone made time to talk to you and treated my father-in-law with dignity. Words cannot sum up how grateful we are as a family for looking after my father-in-law in what was an incredibly hard time for us all. Thank you again.

Reply from Rosie Smith, Customer Advisor at Queensmount Care Home

Hello and thank you for taking the time to write such a positive review for the staff at Queensmount Care Home. We are thrilled to hear that your original apprehensions about care have been put at ease from the lovely staff within the home. We are so pleased that your Father-In-Law enjoyed his stay within the home and that your family was able to relax during a hard time knowing he was well taken care of.


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Review from S S (Daughter of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Queensmount for 3 years. During this time the care they all provided for him was excellent, even during some very challenging times due to his health. The staff were always so patient, kind and caring. We couldn't have asked for a more supportive environment, both to Dad
and the family.
Dad sadly passed away in June and during the last few days we spent with him. The staff went above and beyond to look after him and us. They genuinely cared for him and we thank them all.

Reply from David Mclean, Customer Service Adviser at Queensmount Care Home

Thank you for taking the time to leave your lovely review. We are sorry for your loss. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. It is always nice to hear words like "patient, kind and caring" being used to describe our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from D R (Son of Resident) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Queensmount for almost 6 years before she passed away there in June. I have nothing but praise for everyone who works at Queensmount. She received the best of care throughout her stay - their excellent care remained constant throughout despite Mum's deteriorating condition.
All members of staff (nurses, carers, kitchen, cleaning, finance, management etc) were thoroughly professional, friendly and supportive. They were also communicative and promptly addressed any concerns I had about Mum's care.

Reply from David Mclean, Customer Service Adviser at Queensmount Care Home

Thank you for taking the time to leave your review. We are sorry for your loss. It is always nice to hear from family members feeling like their loved one is cared for and looked after and it is always nice to hear words like "professional, friendly and supportive" being used to describe our care. We will certainly pass your comments on to the manager. Hopefully, you will go away from this feeling like your mother received the best possible care.


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Review from Stephen S (Relative of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Queensmount very clean and a friendly atmosphere, the staff seem to be very attentive to the residents' needs and nothing seems to be too much trouble, my cousin seems to be very happy there and as she suffers from a serious condition so she can't enjoy and do all the things that we all take
for granted, yes they do their upmost best for her, so she can enjoy her remaining days in comfort and be in a safe and secure environment without having to rely on careers and family to help her with her basic needs. 10/10.

Reply from Rosie Smith, Customer Advisor at Queensmount Care Home

Hello and thank you for taking the time to leave such a lovely review for the staff at Queensmount Care Home. It is lovely to hear words like "attentive" used to describe our staff. We are so pleased that your Cousin is happy at the care home and that you feel she is comfortable "safe and secure". We hope that your Cousin continues to enjoy her time within the care home!


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Review from John M (Son of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A perfect final place for Dad. The staff really cared. The home was clean and well-managed. The staff, without exception, made this a real home, inclusion was key to everything they did. Even during difficult times; COVID, no lifts, lockdowns, they made extra effort to make Dad feel looked after. When
Dad had his difficult moments, they went the extra mile. I will always be grateful to all the management and staff for what they did for Dad over his three-year stay.

Reply from David Mclean, Customer Service Adviser at Queensmount Care Home

Thank you for taking the time to leave your lovely review. We are glad to help you and your family through such a difficult time and we hope Queensmount Care Home did everything possible to make your father's stay as comfortable as possible. We will certainly pass your comments on to the manager. Hopefully you will go away from this feeling like your Dad received the best possible care.


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Review from A R (Daughter-in-law of Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was cared for with the utmost professionalism. Staff were always able to explain what was happening, kept us well informed of any changes and was extremely approachable. The family always felt welcome. At the end of my mother-in-law's life, they showed great compassion and treated her
with dignity and evidence a good understanding of palliative care. Thank you.

Reply from Maria Ricketts, Customer Care Adviser at Queensmount Care Home

Thank you for your kind words. It is always nice to hear words like 'professionalism" and 'compassion being used to describe our care.


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Review from Y M (Daughter of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has spent the last 5.5 years at Queensmount Care Home and I am so grateful for the care she has received from the staff from the day she arrived to her last breath. They have been her second family and we as her family have got to know the staff and appreciate all they have done for her and
along the way became friends.

Reply from Grace Langfield, Customer Service Adviser at Queensmount Care Home

We are saddened to hear of your loss and appreciate you taking the time to leave your review. It is lovely to hear that throughout your Mother's stay at our home, she has become a part of our Queensmount family and you have felt nothing short of supported throughout the years. Hopefully you can go away from this feeling like your loved one received the best possible care.


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Review from Morag S (Friend of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Queensmount is outstanding and has been throughout all the years my dearest friend has been in there. The last few weeks of her life were made bearable by the respect and compassion she was treated with and also the wonderful way the family and friends were also supported throughout.

Reply from Fran Donno, Customer Service Adviser at Queensmount Care Home

Thank you for your kind words. We are glad to help you through such a difficult time and we are saddened to hear about your loss. It is lovely to hear that you and your friend's family felt supported through these hard times and that your Friend was treated with compassion and respect. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from E M (Daughter of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Queensmount took great care of Dad. The staff really got to know him and had a laugh with him which was important to us. At a hard time for us, they met us with kindness. Thank you to all, especially some members of staff in particular.

Reply from Fran Donno, Customer Service Adviser at Queensmount Care Home

We appreciate you taking the time to leave us your lovely review. We are glad to help you and your family through such a difficult time and it is lovely to know that your Dad was well looked after. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from A A (Relative of Resident) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Queensmount provides care tailored to each individual and looks after each resident and their family with great patience and kindness. All the staff go to great lengths to help everyone feel at home at all times. Staff are great at keeping families informed and involved. Everyone who works there in
whatever role are amazing.

Reply from Maria Ricketts, Customer Care Adviser at Queensmount Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Queensmount for your stay.


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Review from E G (Respite Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My respite care at Queensmount after a hospital stay was so beneficial in terms of care, kindness and medical staff's ability to deal with my neck brace after a car accident. The staff were so understanding after a stressful time and I shall never forget all the advice and motivation I received in my
times of need! Thank you to everyone at Queensmount.

Reply from Grace Langfield, Customer Service Adviser at Queensmount Care Home

Thank you for taking the time to leave your review. We are really pleased to hear you felt so comforted and supported both physically and emotionally by our staff whilst you recovered. Thank you for choosing Queensmount for your stay.


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Review from K S (Respite Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute I walked into Queensmount for my two-week period of respite, I knew it was the right place for me. I was immediately welcomed by the receptionist and staff. I checked in when I was discharged from hospital after lung surgery for cancer. I extended my three days and didn't want to leave!
I am a fit and able 62-year-old woman. All the staff were incredible! Caring, friendly and so very helpful. Very attentive and always checking on me, giving me my medications and meals and tea etc. Without a doubt the best place to be for my recovery and healing, as I had no concerns or worries. Pure care and focus on me! I was sad to leave. A fantastic place for operation recovery and highly recommended!

Reply from Grace Langfield, Customer Service Adviser at Queensmount Care Home

Thank you for your lovely review. We are so pleased to hear that the staff at Queensmount went above and beyond to help you during your respite stay, doing everything they could to make the transition as smooth as possible. It's so lovely to know you felt so at home with us during your stay and we will certainly pass on your feedback to the home's manager. Thank you for choosing Queensmount for your stay.


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Review from J P (Daughter of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At an extremely difficult time for my mum and our family, my mum found sanctuary at Queensmount Care Home. She was very well looked after and treated with kindness, compassion and care. As a family, we were massively grateful for the kindness that was extended to all of us. At a time of sadness and
grief, we could not have been better supported. We will never forget the angels at Queenmount Care Home. Thank you from the bottom of our hearts for everything.

Reply from Eden Tomlinson, Customer Service Adviser at Queensmount Care Home

Thank you for your kind words. We are saddened to hear about your loss. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Current Review Score: 9.8 (9.807)

Overview of Review Score

The Review Score of 9.8 (9.807) out of 10 for Queensmount Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.807 for Queensmount Care Home is calculated as follows: ( (353 Excellents x 5) + (71 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 430 Ratings = 4.807

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queensmount Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Aug 2022

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 27 Mar 2025

We provide nursing and residential care for short and long stays and day care. Please call us to find out latest availability.


Awards / Recognitions (7)

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Meet the Team (2)

Erika

Erika Assi

Job Title: Financial Administrator

Joined: 2015

I joined Queensmount in May 2015 as a part-time receptionist. In 2016 I became a full-time customer advisor, later in the year, I moved roles as Senior Activities Organiser. With my past background in accounting, the role of Financial Administrator became available within the home and this has always been my dream job. I applied for the role and was over the moon when I was successful with my application


I love working at Queensmount as it feels like my second family. I enjoy chatting with residents and relatives and having a hands-on approach to ensuring every department is delivering the outstanding care which is reflected in our recent inspection report.


Michelle

Michelle Pordum

Job Title: Receptionist

Joined: 2016

I have worked at Queensmount on reception since June 2016. I thoroughly enjoy my work here; I enjoy welcoming people into the home and making sure people are happy and comfortable.


I realise how difficult it is for families making the move from their own home to a care home and try to make it as smooth as possible.


Frequently Asked Questions about Queensmount Care Home

What types of Care is Queensmount Care Home registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Queensmount Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Queensmount Care Home have?

There are 49 Single Rooms.

What are the Facilities & Services at Queensmount Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Queensmount Care Home to the centre of Bournemouth?

1.9 mile(s) as the crow flies, distance by road may be significantly further.