Queensmount Care Home

18 Queens Park West Drive, Bournemouth BH8 9DA
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9.8 180 Reviews
  • Queensmount Care Home, Bournemouth
Recently rated Outstanding (August 2022) for a second time in a row and one of a handful of homes to be rated Outstanding in all areas across England, Queensmount offers a range of short and long stay residential and nursing care plans including day care, Queensmount also provides Parkinson's care. Care and support are also provided to those requiring palliative care.

Situated in a pleasant area of Bournemouth, Queensmount features outstanding facilities where residents can choose to socialise, entertain visitors or simply enjoy some peace and quiet. The attractively decorated home includes en-suite bedrooms each with a flat-screen TV and a 24-hour call system, while outside offers well-tended gardens and patio areas.

Only fresh produce is used in the preparation of nutritious and delicious meals, and all tastes and diets are catered for. Snacks are available morning and afternoon.

A dedicated activity co-ordinator ensures hobbies and interests are enjoyed, such as films, bowls, cake making, and charades. Local singers and musicians make regular visits and each month there is a themed event.

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Care Provided by Queensmount Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Zoe McCarthy (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (49)
    • Single Rooms with ensuite Wet Room (49)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Queensmount Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Queensmount Care Home Reviews (180)

Total of 180, showing 121-140
9.8

Queensmount Care Home has a Review Score of 9.8 (9.796) out of 10, based on 34 reviews in the last 2 years. Over all time Queensmount Care Home has 180 reviews.

Overall Experience

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Date Published

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Review from Barbara A (Daughter of Resident) published on 31 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Queensmount Care Home following discharge from hospital. I considered him to be in a very poorly state, Queensmount being chosen because of its high CQC rating plus a professional but homely atmosphere. His room was well appointed, kept clean, with good facilities and outlook.
The care received was outstanding, far beyond anything received previously. I found the staff in all departments were friendly, with a cheerful disposition, and extremely caring throughout his time there. This sentiment also applied to members of my family who visited my father. Nursing staff kept me informed of his condition and treatment without the need to ask, nothing was too much trouble. Sadly my father passed away minutes before our arrival, but we were glad the duty sister was there and held his hand in our absence. My family and I, feel that we could not have chosen a better location than Queensmount Care Home for my father to end his days, with dignity and consideration in tranquil surroundings.

Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

We are saddened to hear about your loss. Hopefully, you can go away from this feeling like your Father received the best possible care. Please let us know if there is anything else we can do to help you or your family.


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Review from G H (Daughter of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad received was outstanding. The whole team were amazing and always so friendly. Nothing was ever too much trouble and we were kept informed about dad's care at all times.

Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for taking the time to leave your comments. We are delighted to hear you are happy with our services.


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Review from M L (Son of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

10/10.
Outstanding care.
Outstanding staff.
Outstanding accommodation.
Outstanding food.

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Review from M T (Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have bee looked after very well by friendly staff. There is always someone available if you need help and I have definitely benefited from my stay here.

Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for taking the time to leave such lovely comments.


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Review from W J (Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident for seven weeks (early days) and Queensmount is proving to be a pleasant surprise.

Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for taking the time to leave your review. We are happy to hear you are settling in well.


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Review from R T (Daughter of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent 17 months at Queensmount with an illness at the end of her life and was treated extremely well by all staff throughout the home.
This also extended to family members.

Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for your kind words. We are saddened about your mothers passing. We are glad to help you and your family through such a difficult time.


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Review from G L (Respite Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my 3rd care home in six months and all are outstanding. Queensmount Care Home has superb caring nurse team, so I am reluctant to be going home Monday.

Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for your kind words. We are very happy to hear you enjoyed your stay with us and hope to see you again soon.


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Review from M S (Son of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Queensmount for the last couple of weeks of his life following a lengthy stay in hospital. I can only say moving him there was the best decision we made. He was treated with dignity and respect and all the staff were caring and supportive. We were made to feel welcome at all times
and nothing seemed too much trouble. I would happily recommend to others!

Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for your kind words. We are very happy to hear you could feel at ease with your father in our care. Thank you for trusting us with his care.


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Review from Helen T (Daughter of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father visited Queensmount for two weeks of respite care and before his stay, he was rather worried and anxious. However, the care provided was excellent in every way and within a couple of days, he relaxed and was happy to be there. He is looking forward to his next visit and I can be content in
the knowledge the care and attention provided will be of the utmost best.

Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything else we can do to make your fathers stay as comfortable as possible.


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Review from John T (Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoyed myself during a short stay here at Queensmount.

Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for your kind words. Please don't be a stranger and come visit us soon!


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Review from C E (Daughter of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and helpful. This is my mum's second time after following operations and she recovered a lot faster.

Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank for such a lovely review. We are glad to hear mum had a speedy recovery and we hope you visit us in the future.


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Review from W S (Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first month as a resident has been a happy one.
I have felt calm and relaxed. My daughters have noticed that I sound happy and content on the phone.
All the staff have been kind and helpful and have made my new life in a rest home a happy one.

Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for your kind words. We are pleased to hear you are enjoying your time in our care. Please let us know if there is anything we can do to keep the stay as nice as possible.


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Review from D S (Daughter of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Queensmount Care Home for about a months and I can already see that she is happier and more relaxed than when she was coping alone at home. From the moment we arrive, the staff are so welcoming and friendly. Nothing is too much trouble. Having witnessed the pancake tossing last
week, it feels like one big family. The food is excellent.
My mother rings me several times a week to tell me her latest exploits, such as Google Earth and virtual reality goggles. New experiences she's never have dreamt of in the past. She's even thinking of trying table tennis. I think it is a brilliant place.

Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for taking the time to leave your review. We are happy to hear your mom feels like a part of our Queensmount family and it is always touching to know that the residents enjoy taking part in our activities. We are looking forward to seeing you again.


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Review from Mel P (Daughter of Resident) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed to move at short notice into Queensmount Care Home a few days before Christmas. The trauma of this was very much minimised by the kindness of all the staff.


My mother is blossoming and very happy. We are very fond of the person who looks after her beautifully. The lady on reception

is wonderful - you all are. Thank you all so much.

Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for such a kind review. We are very glad to hear your mother feels like a part of our Queensmount family and we hope to continue keeping her happy and the family at ease.


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Review from M S (Daughter of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole a good care home. Some carers are lovely and helpful but there never seems to be enough of them, especially if my mother asks for a commode. She seems to have to wait a long time and quite often does it in her pad.

Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.


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Review from James N (Respite Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This two-week stay was to help me recover from recent illness and operation abroad.
My health definitely improved during my stay, with rest, daily walks on the golf course, good food and care from the staff.

Reply from Josephine Gaupholm, Customer Adviser at Queensmount Care Home

Thank you for your review of Queensmount Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding receiving good food and care. We will share your comments with the home manager. The Bupa Customer Care Team


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Review from K R (Daughter of Resident) published on 22 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff I met were very friendly. (Especially the receptionist.)
The nurse caring regularly for my father appeared exceptional in her ability to assess and monitor his needs.
He was reassured and happy.
The dining room was beautifully set up and this provided an enjoyable social focus for my
father's day.
Thank you to every member of the team.

Reply from Josephine Gaupholm, Customer Adviser at Queensmount Care Home

Thank you for your review of Queensmount Care Home. We are pleased to hear that the care your father has received has made him feel reassured and happy. We will share your comments with the home manager. The Bupa Customer Care Team


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Review from Susan J (Daughter of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A kind and caring place. Everybody is so nice and helpful, nothing is too much trouble.

Reply from Josephine Gaupholm, Customer Adviser at Queensmount Care Home

Thank you for your review of Queensmount Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the home being a kind and caring place. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from P H (Son of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my Dad's new home. The staff are polite, helpful and friendly. The food is good, and no complaints from me!!

Reply from Josephine Gaupholm, Customer Adviser at Queensmount Care Home

Thank you for your review of Queensmount Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff being polite, helpful and friendly. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from N S (Respite Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very well cared for. I chose to keep myself to myself in knowledge care was a call away. Food of very good quality and well presented gained 1-2kgs. Took local unassisted walks daily, used Rollator, distance 1 mile. Total duration no more than 1 hour.

Reply from Josephine Gaupholm, Customer Adviser at Queensmount Care Home

Thank you for your review of Queensmount Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the care you received and the quality of the food. We will share your comments with the home's manager. The Bupa Customer Care Team


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Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Queensmount Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.796 for Queensmount Care Home is calculated as follows: ( (329 Excellents x 5) + (71 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 406 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queensmount Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Aug 2022

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 27 Mar 2025

We provide nursing and residential care for short and long stays and day care. Please call us to find out latest availability.


Awards / Recognitions (7)

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Meet the Team (2)

Erika

Erika Assi

Job Title: Financial Administrator

Joined: 2015

I joined Queensmount in May 2015 as a part-time receptionist. In 2016 I became a full-time customer advisor, later in the year, I moved roles as Senior Activities Organiser. With my past background in accounting, the role of Financial Administrator became available within the home and this has always been my dream job. I applied for the role and was over the moon when I was successful with my application


I love working at Queensmount as it feels like my second family. I enjoy chatting with residents and relatives and having a hands-on approach to ensuring every department is delivering the outstanding care which is reflected in our recent inspection report.


Michelle

Michelle Pordum

Job Title: Receptionist

Joined: 2016

I have worked at Queensmount on reception since June 2016. I thoroughly enjoy my work here; I enjoy welcoming people into the home and making sure people are happy and comfortable.


I realise how difficult it is for families making the move from their own home to a care home and try to make it as smooth as possible.