Review from J C (Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience

Kindness

Reply from Olivia Shields, Marketing Assistant at Kingsman House Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one.

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Review from L C (Resident) published on 19 January 2021
Submitted via Postal Card • Report

Overall Experience

Lovely welcome, friendly staff. Good food. Very happy here.

Reply from Kristen Fitzgerald, Marketing Assistant at Kingsman House Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from Jeffrey H (Resident) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience

It is a great place to live. I am very happy to be here.

Reply from Olivia Shields, Marketing Assistant at Kingsman House Care Home

Thank you, Jeffrey, for your comments about your recent experience at Meyrick Rise Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from Sarah G (Daughter of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience

The staff at Meyrick Rise care for my father very well, he has been there over a year now so has settled down and they have become used to him and him to them. It is a lovely kind home and I have to say the 'pink ladies' are wonderful with all they do for the residents, to make the days fun! Of course,

the nursing staff and all the others in the restaurant and everywhere else are kind and friendly too.

Reply from Olivia Shields, Marketing Assistant at Kingsman House Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Have a lovely day!

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Review from E H (Son of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience

The staff are very friendly, caring and the home is spotlessly clean and tidy. No complaints at all, my father is very happy there which makes me happy as I know he is being cared for. The home receptionist is excellent, always going the extra mile keeping me informed about special visiting arrangements

through covid. The activity girls are awesome too, it looks like they are always having great fun!

Reply from Olivia Shields, Marketing Assistant at Kingsman House Care Home

Thank you for letting us know how we are doing at Meyrick Rise Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Lucinda E (Daughter of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience

My 94-year-old father, who suffers with Parkinson's Disease, has been living at Meryick Rise for a year now. Although it took him a long time to settle and accept that this was now his new home, he has reached a place of feeling safe and happy. The Care Staff I have had contact with have been extremely

helpful and shown great compassion, especially when my father was really not happy. A year later, and all I hear from them is how much they enjoy and appreciate him. The premises are very well maintained, the care is exemplary, the food is varied and wholesome, and the day to day activities and special treats really make my Daddy feel accepted, valued and wanted. I am so grateful to them all, especially as I cannot visit him, I know that others are standing in my stead to give him the attention and friendship he needs. I would highly recommend the home to anyone.

Reply from Olivia Shields, Marketing Assistant at Kingsman House Care Home

Thank you, Lucinda, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Meyrick Rise Care Home has been so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a lovely day.

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Review from Laura R (Daughter of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience

Mum moved to Meyrick Rise late September following several weeks in hospital after having a severe stroke. She was made to feel welcome from the moment she arrived, particularly as she had to isolate for 14-days in her room. The staff made extra effort to entertain her and to keep the family informed

of her wellbeing. Mum has settled well and is now enjoying all the activities provided. The staff are always helpful, offer that personal touch and give you an update when you phone and the reception is particularly well managed with all questions always answered. The entertainment is excellent, with great Facebook pictures to keep you involved and outings in the minibus.
The nursing and care staff are compassionate, keep us informed and provide that much-needed reassurance. All the staff are doing an excellent job in very trying times, I feel confident that Mum is well cared for and is enjoying her time. I would definitely recommend Meyrick Rise.

Reply from Olivia Shields, Marketing Assistant at Kingsman House Care Home

Thank you for letting us know how we are doing at Meyrick Rise Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Carrie M (Granddaughter of Resident) published on 26 August 2020
Submitted via Website • Report

Overall Experience

Meyrick Rise has been home for my lovely nan for the past few years since she became too poorly to return home. The accommodation itself is always spotless and the staff are fantastic with residents and visitors alike. It’s comforting to know that my nan has the best care for her needs and is well looked

after. The activities and variety for residents is great, and even those who can’t participate are not forgotten. I love to see the updates posted on social media too, this was particularly comforting during lockdown and a great way of being able to keep in touch with what was being run. I would highly recommend this home.

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Review from Chris L (Son of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience

We are so happy with the care my mother receives at Meyrick Rise Care Home. When Mum first moved in a couple of years ago, it took her quite a while to accept her new situation and settle in. The staff were very compassionate and experienced in getting Mum to join in with the social activities and join

the other residents in the lounge etc.
She now enjoys all the activities and is much happier than she has been for ages which is a glowing testament to all the care staff at Meyrick.
From the friendly welcome from the receptionist as we arrive to visit, who also keeps us informed of events, to the amazing efforts of the activity coordinators, in all the activities they organise and take a real interest in ensuring all residents that wish to be are included, and all the dedicated care team.
They have all made huge efforts to make sure we are kept informed of what mum is doing, whilst we cannot visit due to COVID. The Facebook page is welcomed as a great way to be kept informed.
Well Done!

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Review from David L (Grandson of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience

The team at Meyrick Rise do a fantastic job in caring for all the residents. Making sure that the residents always have something to participate in really helps stimulate the mind and keeps them active. Being part of the FaceBook group it is fantastic to see how they are all getting on and what they

are getting up to.

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Review from T P (Friend of Resident) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience

On my regular visits to see my friend I have always received a courteous welcome from staff, including maintenance and helpful and encouraging response from all carers with whom I have consulted over my friend's welfare. The most important acknowledgement is that my friend, himself a most intelligent

man, is entirely aware and grateful to the staff for the specialist and general treatment he receives. Thank you!

Reply from Justine Cowell, BDM at Kingsman House Care Home

Thank you so much for your delightful review of our home, I am so glad to hear that your friend is very happy with us.

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Review from E C (Daughter of Resident) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience

Meyrick Rise has given Dad the best care possible. The home receptionist has been exceptional from taking our initial enquiry, showing us around the home to making arrangements for Dad to be admitted. It was so refreshing to hear a care provider putting Dad's needs first. In Dad's first week at the

home, his hospital transport for appointments was sorted, he had his haircut and chiropody and had his eyes tested by the optician. The services were arranged efficiently and quickly by the reception. I've never seen Dad look so well. The home is very clean and the activities are great. Dad has settled in so well and we are delighted to have chosen this home for him.

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Review from Gary T (Son of Resident) published on 9 September 2019
Submitted via Website • Report

Overall Experience

My Sister and I chose Meyrick Rise for Mum in late December 2018. It was Mum's first experience of being a resident of a care home and like all of us she was extremely apprehensive. However, her fears just disappeared, as soon as she arrived, the facilities, the welcome, the compassion and most of

all the warmth of the team made her feel totally at ease and in the very best place possible.
Throughout the summer Mum really enjoyed taking part in numerous events arranged by the staff at Meyrick Rise - no one ever need worry about loneliness when there are so many caring people around all the time. During times Mum wanted to just watch TV or read she could simply sit quietly in her room and enjoy the view from her window.
Sadly Mum passed away peacefully in her room in Meyrick Rise in early August, attended by the most caring team anyone could ever hope to meet - it was in the middle of the day, the room was bathed in sunlight and it was a most peaceful death. Thank you Meyrick Rise Team.

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Review from Heidi J (Friend of Resident) published on 28 March 2019
Submitted via Website • Report

Overall Experience

My best friend moved into Meyrick Rise two months ago after falling at home and then having a short stay in hospital. Meyrick Rise is nothing short than amazing. The excellent care given has enabled my friend to be on the mend quickly, getting her confidence back and looking wonderful. Full credit to

all the team, especially the admin and receptionist who always go out their way to help.

Reply from Alison Geddes, Marketing Administrator at Kingsman House Care Home

Thank you for your lovely comments about our home, we are pleased to hear how happy you are with the care delivered to your friend at Meyrick Rise. The whole team will be delighted to hear your positive feedback.

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Review from Keith L (Husband of Resident) published on 25 March 2019
Submitted via Website • Report

Overall Experience

An impressive and well-furnished building which contains a most happy atmosphere generated by the Meyrick team and residents alike. Everyone seems dedicated to enjoying life in a caring environment of the highest quality.

Reply from Alison Geddes, Marketing Administrator at Kingsman House Care Home

Thank you for your positive comments about our home, the team will be delighted to hear your feedback.

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Review from Janice W (Daughter of Resident) published on 26 February 2019
Submitted via Website • Report

Overall Experience

Mum has now been a resident at Meyrick Rise for several months and cannot stop telling anyone who cares to listen (and anyone that doesn't) just how wonderful life is at Meyrick Rise!

I considered other homes for Mum in Bournemouth and I'm so pleased and relieved I chose Meyrick Rise - the difference

is unbelievable. The staff at Meyrick Rise are amazing, the care is beyond belief and I would urge anyone looking for unrivalled care and attention to call them and have a look around - and make sure you talk to their best ambassador, my mum!

Reply from Alison Geddes, Marketing Administrator at Kingsman House Care Home

Thank you very much for your wonderful comments about our home, it is great to hear how well your mum has settled into Meyrick Rise. We pride ourselves on the high standard of care we offer, so it is a pleasure to read such kind words. Your comments will be passed onto the Home Manager and Team who will be delighted to hear your feedback.

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Review from Nigel G (Son of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience

Excellent care. Dad really looked after and is very happy.

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Review from T G (Cousin of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience

I am so pleased with the place.
The staff, food, location great. Everything is lovely. My cousin is very happy there. Rooms clean, excellent all round.

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Review from Raymond G (Resident) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience

So far I think everything fine. The food I have seen, food been good.

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Review from Mary H (Sister of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience

Changing shifts - night to early morning - lack of attention to patients needs; drinks, turning, checking if comfortable.
Staff appear not to have time.

Reply from Lesley Brock, Home Manager at Kingsman House Care Home

Thank you for taking the time to review our home, we are happy to hear that your overall feedback for standard of the home is good and that you are likely to recommend Meyrick Rise to others.
At the time of changeover, there are day and night teams within the home so that the handover can be given, this is to ensure that correct information for the day is passed over to the team for the day that lies ahead. It is essential that all new team members are present during this time to ensure a good quality and continuity of care. Within this period call bells are answered by both night and day teams and breakfast is in the process of starting. Our night teams have given early morning drinks to those residents who would like to receive one. Before leaving any resident’s room, our teams are trained to ask if they are comfortable and happy; I will reinforce this message at our next team meeting. Our team ratio during changeover times is 1:2. We have increased the activities level of the team from 2 to 3 after this review came in so we hope you will see a varied and interesting programme in the upcoming year. If you’d like to discuss anything further, please feel free to pop in and see me at your earliest convenience.

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Kingsman House Care Home

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