Westbourne Tower Care Home - Avery Collection
16/18 Poole Road, Westbourne,
Bournemouth
BH4 9DR
Please note costs are subject to type of room and assessment/ care needs
Visitors are welcome, teas and coffees are complementary, visiting is at any time and there is no need to pre-book.
Ample parking spaces on site
Westbourne Tower Care Home - Avery Collection has a Review Score of 10 (9.955) out of 10, based on 66 reviews in the last 2 years. Over all time Westbourne Tower Care Home - Avery Collection has 267 reviews.
Review from M T (Son of Resident) published on 19 March 2025
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Overall Experience
5.0 out of 5
Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection
Thank you so much, we try our best! Its the residents and their families which make our home feel like home and of course our wonderful staff, who care so much. We are privileged in having longevity in our staff which helps residents feel safe and secure.
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Review from David B (Friend of Resident) published on 19 March 2025
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Overall Experience
5.0 out of 5
Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection
Thankyou for your lovely comments. We are very proud of what we do and our residents and families help to make our home appealing. Many of our staff and Management have been with us since we opened 19 years ago, we love what we do.
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Review from Susannah B (Daughter of Resident) published on 13 March 2025
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Overall Experience
5.0 out of 5
Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection
Thank you, I hope things are starting to settle for you, and we would all love it if your Mum felt she wanted to join in with any of our activities she is Welcome any time, the staff work hard at getting things right.
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Review from Lee H (Respite Resident) published on 21 February 2025
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Overall Experience
5.0 out of 5
Reply from Wendy Blow, Senior Direceetor of Community Relations at Westbourne Tower Care Home - Avery Collection
Thank you Lee much appreciated, our team work hard to ensure things go smoothly.
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Review from Jacky S (Daughter of Resident) published on 20 January 2025
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5.0 out of 5
Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection
Thank you Jacky, that really is praise indeed, we love all your family's positivity, it brightens our days.
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Review from R C (Sister of Resident) published on 6 January 2025
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Overall Experience
5.0 out of 5
Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection
Thank you for your kind comments. Our activities team and carers work hard to make things fun.
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Review from A W (Son of Resident) published on 2 January 2025
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Overall Experience
5.0 out of 5
Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection
Thank you A, we love having them, from the start they have totally embraced our ethos and all the wonderful activities.
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Review from V W (Daughter of Resident) published on 2 January 2025
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5.0 out of 5
Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection
Thank you. The staff work very hard to make this happen, it helps a lot that we have lovely residents and their families supporting us, Thank you
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Review from Juliet H (Daughter-in-law of Resident) published on 6 November 2024
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Overall Experience
5.0 out of 5
Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection
Thank you so much for your kind remarks, the staff work very hard to keep the home looking nice and look after the residents.
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Review from B R (Nephew of Resident) published on 24 September 2024
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Overall Experience
5.0 out of 5
Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection
Thank you, the staff do work hard to be accommodating and friendly. Your uncle is such a sunny personality, he is a joy to be around.
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Review from P G (Friend of Resident) published on 24 September 2024
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5.0 out of 5
Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection
Thank you, the dining staff and staff in general enjoy what they do and welcoming family and friends to our home makes it a happy home for our residents.
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Review from J G (Friend of Resident) published on 24 September 2024
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Overall Experience
5.0 out of 5
Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection
Thank you, we are pleased you chose us as well! It is always good for us to have positive happy friends and family around our residents. You do ensure your friend is well looked after and visit regularly, she enjoys your visits very much.
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Review from C A (Son of Resident) published on 24 September 2024
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5.0 out of 5
Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection
Thank you, and thank you for introducing your Mum to us, as you have another family member in our home, it's great to be able to show you a different aspect of our care. With a specialised nursing floor and a separate dementia floor, it means we can properly provide person-centred care.
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Review from H B (Granddaughter of Resident) published on 18 September 2024
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Overall Experience
5.0 out of 5
Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection
Thank you so much your grandmother has settled so well and looks forward to her family visits. It is so lovely for our care team to work with such a supportive family, they work hard and it's great when people appreciate them. I know in Particular your Grandmother loves the minibus outings, our lovely minibus drivers are a hit with all the ladies!
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Review from L J (Wife of Resident) published on 16 September 2024
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4.0 out of 5
Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection
Thank you for trusting us with this lovely man. I know it was a hard decision, but I am happy you made it. The dining staff work hard to try and cater for every taste, so lovely that you both appreciate that.
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Review from D I (Friend of Resident) published on 16 September 2024
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Overall Experience
5.0 out of 5
Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection
Thank you so much, our staff work hard at making our residents, visitors and home a happy place.
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Review from T S (Daughter of Resident) published on 1 August 2024
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5.0 out of 5
Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection
Thank you, we all love working here and our residents and environment make it extra special.
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Review from C N (Son-in-law of Resident) published on 1 July 2024
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5.0 out of 5
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Review from Cheryl F (Daughter of Resident) published on 25 June 2024
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Overall Experience
5.0 out of 5
Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection
Thank you so much; they really are a lovely addition to our home and have settled in very well. Our staff are always jollying them along, they love the entertainment!
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Review from B C (Respite Resident) published on 13 June 2024
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Overall Experience
5.0 out of 5
Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection
Thankyou, you are both such good companions, and everyone enjoys your company.
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The Review Score of 10 (9.955) out of 10 for Westbourne Tower Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 66 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 65 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.955 for Westbourne Tower Care Home - Avery Collection is calculated as follows: ( (761 Excellents x 5) + (15 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 784 Ratings = 4.955
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Westbourne Tower Care Home - Avery Collection is based on 65 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 114 registered maximum number of service users is 22.8, which has been reached with 65 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Feb 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2015
I am truly passionate about my role and believe in what we do. Our residents are our teachers and their stories inspire me. We are lucky to have a brilliant and experienced team who always go above and beyond to make sure that the specific needs of every resident are undertaken every day. It's a lovely place to work and a great place to call home.
Job Title: Deputy Manager
Joined: 2008
I have been working in Westbourne Tower Care Home for over 15 years. I have progressed throughout the company from Care Assistant to Lead Care to Reminiscence Coordinator and now Deputy Manager. I am very proud to lead a team, many of whom have been long-service team members, who constantly provide quality care whilst keeping our core values at the forefront of everything we do.
Working at Westbourne is a privilege and we are lucky to support our residents and each other every day.
Job Title: Dining Service Co-ordinator
Joined: 2007
I have been here since it opened in 2006. I can’t believe how time has flown by. Although I already had the skill set I was working as a Bank Chef alongside my own business and was asked to take on the managerial role which was an easy transition. I trained and worked in London, Morocco, France and Italy before returning to the UK and settling in Bournemouth. My food specialities are multicultural and the residents love it when I do theme days. I have been a major part of this home being awarded CQC Outstanding, the CQC assessor loved my secret ingredient “ a bit of love”. I run a monthly Dining Committee where residents can influence what is on the menu, likes and dislikes and I love nothing more than walking around the dining room on a daily basis to ensure their wishes have been followed. I like to surprise residents with their favourite dishes, for special occasions. I have to say I love my job and my residents make me smile every day. I am proud to say I work here.
Job Title: Activities Coordinator
Joined: 2018
I am delighted to have been recently appointed for this important role, in delivering a varied, stimulating and educational programme for our residents. I like to think outside the box and ongoing feedback from our residents, it enables my talented activity team to deliver, along with our team of amazing volunteers. I bring to the role my experience of managing teams, Interior Design, Floristry, Art, and Teaching and I even played table tennis for Wales! I am inspired by talking to our residents and finding out what they enjoy and what makes them smile, whether that's an entertainer, Tai Chi, Music Therapy, Camera or Theatre Club or 1 to 1 person-centred activities. 110% is put into everything we do here.
Job Title: Senior Director of Customer Relations
Joined: 2006
I have worked here since 2006, and the things that have remained constant throughout that time are the love, dedication and unfaltering kindness my colleagues deliver every day. No two days are the same; there is always something going on which makes you smile and our residents become part of our extended family. We are committed to filling their days with happy moments.
My role is to market our home and welcome new residents into it, dealing with professionals and family members. Making a significant decision at a critical time is made easy when we have a beautiful product, lovely food, a great activities programme (including minibus outings) and caring staff, all coupled with happy appreciative residents and family members, this is borne out by our positive carehome.co.uk reviews.
Job Title: Nurse Care Manager
Joined: 2022
I have worked in the care sector since 2012, predominantly in dedicated dementia homes. I have been in co-ordinating positions since 2016. I am currently studying to become a Nursing Associate and my ultimate goal is to become a Registered Nurse. I am passionate about person-centred care and ensuring that our residents live their lives as well as they wish, always upholding their wishes and preferences.
In my personal life, I am married and live in Southbourne. I love the beach, especially in the autumn. In my spare time, I love to read criminal and mystery books and take walks down the beach. I am also an unashamed Harry Potter fan.
