What types of Care is Westbourne Tower Care Home - Avery Collection registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Westbourne Tower Care Home - Avery Collection have?

There are 73 Single Rooms and 17 Couples/Companion Rooms.

What are the Facilities & Services at Westbourne Tower Care Home - Avery Collection?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westbourne Tower Care Home - Avery Collection to the centre of Bournemouth?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Westbourne Tower Care Home - Avery Collection, 16/18 Poole Road, Westbourne, Bournemouth, Dorset BH4 9DR

Review from Lynda B (Friend of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience

At Westbourne Tower there are excellent facilities a welcoming atmosphere and the staff at all levels are friendly and helpful. The residents are made to feel totally at home and part of an inclusive family. There is a range of activities to suit the individual requirements of each resident to stimulate

as well as occupy them. Outside visitors of all ages are part of the regular pattern of entertainment to engage residents and provide interesting and interactive activity. The meals look varied and tasty and the residents look forward to the daily menu. The care home is set in beautifully tended gardens which residents can walk or sit in weather permitting.
Overall a wonderful well run care home where residents are very happy and feel cherished.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thankyou for your detailed comments. With the change in the weather we are looking forwards to our beach outings on the mini bus, to our beach hut. The longevity of our staff ensures that our residents feel part of a larger family.

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Review from M T (Son of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience

Excellent care provided by all staff that always go the extra mile for our mother. Westbourne Towers is a very warm and friendly care home and offers great facilities for the residents, a clean and well lit home, as my mother says it feels like home.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you so much, we try our best! Its the residents and their families which make our home feel like home and of course our wonderful staff, who care so much. We are privileged in having longevity in our staff which helps residents feel safe and secure.

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Review from David B (Friend of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience

Just back from an excellent visit to Westbourne Tower care home. This a special place run by a very caring, skilled and attentive staff. Stepping into Westbourne one is immediately struck by the warmth of the ambience quite apart from the spacious surroundings. It was evident that everyone was given

superb attention and their needs were met whether medical or social. There were plenty of staff on hand to simply chat to if needed and a wide variety of activities for the residents to pursue should they wish. The home is set in beautifully tended gardens and although the weather didn't permit it was clear that it was lovely resource for the residents to use in more clement days. What also made a lasting impression is how residents were treated as individuals even being allowed to furnish their own rooms. A caring touch. Well done to all concerned.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thankyou for your lovely comments. We are very proud of what we do and our residents and families help to make our home appealing. Many of our staff and Management have been with us since we opened 19 years ago, we love what we do.

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Review from Susannah B (Daughter of Resident) published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience

The team at Westbourne Towers have been exceptional in their care of my parents. Unfortunately my father became ill shortly after moving there, and there was a rapid and joined up response to his care. They involved us fully within this we could not have asked or expected any better. There are frequent

daily activities, and residents are support to feel at home and to make friends. Every carer, and every member of the team have demonstrated infinite patience, kindness and support.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you, I hope things are starting to settle for you, and we would all love it if your Mum felt she wanted to join in with any of our activities she is Welcome any time, the staff work hard at getting things right.

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Review from Lee H (Respite Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience

I came in for two weeks' respite. I have thoroughly enjoyed it, once I found out how it all worked. Room was comfortable and warm. All staff friendly.

Reply from Wendy Blow, Senior Direceetor of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you Lee much appreciated, our team work hard to ensure things go smoothly.

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Review from Jacky S (Daughter of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience

My mother has been in Westbourne Tower since late September 2024. She is very happy and refers to the nursing home as a five-star hotel it's that good. Thank you.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you Jacky, that really is praise indeed, we love all your family's positivity, it brightens our days.

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Review from R C (Sister of Resident) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience

An exceptional care home in all respects. Visitors always made to feel welcome. Stimulating and varied activities. Residents encouraged to stay as active as possible.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you for your kind comments. Our activities team and carers work hard to make things fun.

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Review from A W (Son of Resident) published on 2 January 2025
Submitted via Postal Card • Report

Overall Experience

The best home they have ever lived in.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you A, we love having them, from the start they have totally embraced our ethos and all the wonderful activities.

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Review from V W (Daughter of Resident) published on 2 January 2025
Submitted via Postal Card • Report

Overall Experience

My parents are very well cared for and are happy living here.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you. The staff work very hard to make this happen, it helps a lot that we have lovely residents and their families supporting us, Thank you

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Review from Juliet H (Daughter-in-law of Resident) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience

The standard of care is excellent. There is a good variety of tasty, healthy food served in the dining rooms or in residents' rooms if preferred. The interior of the home is well presented and has spacious communal areas suitable for their varied programme of activities. There are plenty of parking

spaces for guests and the outside areas are well landscaped with plenty of seating areas.
To summarise, I think this home makes every effort to help residents settle into their new home and give them the best experience.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you so much for your kind remarks, the staff work very hard to keep the home looking nice and look after the residents.

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Review from B R (Nephew of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience

We have found the overall experience here to be excellent. The level of care provided to my uncle is beyond expectations. The carers are very kind and extremely attentive at all times. The admin staff have been so happy to help with all aspects including information, providing help with a quiet place

to sit with visitors, photocopying documents and the opportunity to join my uncle for lunchtime meals. We have no hesitation in recommending Westbourne Tower Care Home to others.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you, the staff do work hard to be accommodating and friendly. Your uncle is such a sunny personality, he is a joy to be around.

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Review from P G (Friend of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience

Westbourne Tower Care Home has provided a warm and caring environment for my neighbour. The facility has an excellent restaurant, fabulous staff who are very professional. The home is really luxurious, with all the appropriate facilities that anybody could want.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you, the dining staff and staff in general enjoy what they do and welcoming family and friends to our home makes it a happy home for our residents.

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Review from J G (Friend of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience

Westbourne Towers is a very good care home. I had viewed a few before I settled on this home. The staff are very friendly and always checking on the residents and chatting with them. There are plenty of activities going on which is a good thing. The rooms are very nice and the food is excellent.
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am really pleased that I chose Westbourne and my friend seems really settled.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you, we are pleased you chose us as well! It is always good for us to have positive happy friends and family around our residents. You do ensure your friend is well looked after and visit regularly, she enjoys your visits very much.

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Review from C A (Son of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience

Very helpful, friendly staff.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you, and thank you for introducing your Mum to us, as you have another family member in our home, it's great to be able to show you a different aspect of our care. With a specialised nursing floor and a separate dementia floor, it means we can properly provide person-centred care.

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Review from H B (Granddaughter of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience

Really appreciate all the care and support all the staff members provide for my grandmother. Could not ask for more. Very thankful.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you so much your grandmother has settled so well and looks forward to her family visits. It is so lovely for our care team to work with such a supportive family, they work hard and it's great when people appreciate them. I know in Particular your Grandmother loves the minibus outings, our lovely minibus drivers are a hit with all the ladies!

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Review from L J (Wife of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience

It is not an easy decision to move your husband to a care home after 58 happy years of marriage but on the advice of my family and medical staff, we both decided it was the best plan.
I looked around many homes and Westbourne Tower was the first. The others had a lot to live up to because I immediately

liked the smell, feel, cleanliness and welcome from all the staff. The home is spacious and at last, my husband is eating food! It must be good because his appetite for the last year has been very poor and he lost weight. He has at last gained it. Non-alcoholic wine is a lovely idea.
The staff are friendly and helpful at all times. Unfortunately, skeleton staff have been on recently at breakfast and this disturbs my husband because he always likes punctuality and efficiency ... not that he is in a rush to go anywhere but he likes good organisation.
It is lovely to see appropriate arrangements for topical happenings in the foyer and be able to have a coffee and snack.
Thank you to you all.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you for trusting us with this lovely man. I know it was a hard decision, but I am happy you made it. The dining staff work hard to try and cater for every taste, so lovely that you both appreciate that.

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Review from D I (Friend of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience

Great facilities, very friendly staff.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you so much, our staff work hard at making our residents, visitors and home a happy place.

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Review from T S (Daughter of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience

Westbourne Towers always feels warm and homely, quiet and staff super friendly. Clients/residents will appear very happy. The facilities are excellent, hotel standard! In fact, it looks like a hotel. The food and dining room are excellent and I love the little cafe area as you enter, so lovely to have

a piano there in the entrance too. The range of activities are so varied and plentiful. The gardens are beautiful. Overall a very happy place to come to and probably live.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you, we all love working here and our residents and environment make it extra special.

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Review from C N (Son-in-law of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience

All staff are very helpful and caring to residents and treat them with dignity. The staff and senior management are very helpful also, nothing is too much trouble. Very clean throughout the home. The cafe area is also clean and tidy. Meals appear very good and varied as far as I know. Management are

always helpful and able to support us which is comforting in these difficult times.

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Review from Cheryl F (Daughter of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience

A very difficult time putting Mum and Dad into a care home but as soon as we walked into Westbourne Tower we felt happy and were doing the right thing. They helped with a lot of questions we had. The staff are all super friendly, professional and helpful. Now Mum and Dad are settled they are really

happy. There's always something going on, plus minibus trips out. You can do as much or as little as you like. It is lovely and clean and the coffee shop area is great. A lovely place.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you so much; they really are a lovely addition to our home and have settled in very well. Our staff are always jollying them along, they love the entertainment!

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