Westbourne Tower Care Home - Avery Collection

16/18 Poole Road, Westbourne, Bournemouth BH4 9DR
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10 268 Reviews
  • Westbourne Tower Care Home - Avery Collection, Bournemouth
Westbourne Tower, a premium provider of dementia care, nursing care and residential care, is ideally situated within easy access to the centre of Bournemouth.

Rooms dedicated to respite stays following a hospital visit or when your carer is on holiday. The care home has 114 beds and on-site nursing facilities.

The care home is located a short distance from the centre of Bournemouth, offering a wide range of accommodation options and beautiful, wheelchair-friendly landscaped gardens designed for a gentle stroll or relaxing walk. Pet-friendly, so your four-legged friends can also move in.

A passionate and dedicated team ensure all residents’ individual needs and requirements are met; whether that is arranging for your favourite meal to be created by the in-house chef or arranging activities for you to enjoy.

Westbourne Tower encourages residents to stay active, make new friends, nurture interests, learn new skills and pursue favourite hobbies. The Activities Co-ordinator arranges exciting events, trips and onsite activities so there is always something to do.

The care home is close to the beaches of Bournemouth and Poole and air, road and rail links (the mainline train station is just five minutes away) are excellent for visiting family and friends. The wider area served by the community includes Poole, Swanage, Dorchester, Weymouth, Shaftesbury and Dorset.

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Care Provided by Westbourne Tower Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 114 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Doina Tampu-Ababei (General Manager)
  • Admission Criteria
    • Private and NHS referalls
    • Ages 65+
  • Room Information
    • Single Rooms (73)
    • Couples/Companion Rooms (17)
    • Single Rooms with ensuite Wet Room (2)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Last Refurbishment: 2022
    • Number of floors: 4

Funding & Fees Guide for Westbourne Tower Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,260
    • Self-Funded Residential Dementia Care from £1,260
    • Self-Funded Nursing Care from £1,260
    • Self-Funded Nursing Dementia Care from £1,259

  • Please note costs are subject to type of room and assessment/ care needs
  • (these prices are only a guideline, please contact Westbourne Tower Care Home - Avery Collection to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome, teas and coffees are complementary, visiting is at any time and there is no need to pre-book.


  • Parking

  • Ample parking spaces on site


Westbourne Tower Care Home - Avery Collection Reviews (268)

Total of 268, showing 241-260
10

Westbourne Tower Care Home - Avery Collection has a Review Score of 10 (9.956) out of 10, based on 67 reviews in the last 2 years. Over all time Westbourne Tower Care Home - Avery Collection has 268 reviews.

Overall Experience

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Date Published

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Review from B K (Resident) assisted by family/friend published on 10 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole carers and staff are kind and caring. Sometimes I feel I could have more time with them when I need help.

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Review from R C (Aunt of Resident) published on 19 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole Sunrise of Westbourne caters for my aunt's needs. The staff, carers etc are kind and in the main helpful and prepared to listen. Sometimes (especially weekend) she feels that carers are in a hurry and not able to help her as much as she feels she needs. She loves her room and the garden.

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Review from Jane E (Daughter of Resident) published on 19 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother lived at Sunrise of Westbourne for just short of 9 years. I know she wasn't always the easiest of residents. She had a strong opinion and voiced her views readily. However, she was always happy and well cared for by all the staff. She died at Sunrise surrounded by staff who cared beautifully
for her right until the end. We couldn't have asked for more.

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Review from Gillian M (Daughter of Resident) published on 18 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Sunrise for 9 years and in all that time she was very well looked after. Any upsets were soon dealt with and we were happy knowing she was in a safe and happy environment. In her last few days we couldn't fault the care and love given.

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Review from Pauline B (Daughter of Resident) published on 18 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Sunrise in Westbourne for nine years. During this time, she was treated with dignity and care. She was very comfortable and in the early years enjoyed all the trips out. She always enjoyed the meals and wine with lunch and dinner and the companionship of the other residents.
The staff were very respectful and caring and the home was always warm, clean and welcoming. As family, we were always welcomed to visit her at any time.
She passed away peacefully and the end of life care in her last few days will always make me feel grateful that she was treated so kindly and with such professionalism.
I would have no hesitation in recommending Sunrise to anybody planning to be a resident or family looking to place an older person. I think I would like to go there myself when the time comes!

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Review from Rose G (Daughter of Resident) published on 9 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Fantastic Care Home - everyone is extremely friendly, excellent care from Carers, Nurses & Staff. Very comfortable surroundings. We can visit Mum whenever we want. The residents all look happy and a very good activity programme daily.

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Review from Daphne W (Resident) published on 9 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable and friendly people. Food excellent, here only a short time but very pleased with all I have experienced so far.

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Review from Angela (Daughter of Resident) published on 5 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care given by Sunrise. I never go there to visit without someone coming in to check that everything is alright and to see if we need anything or any help. If I pass a carer in the corridor (and it is hard not to because there are so many!) I am always spoken to and given a friendly
smile. It is not always easy to deal with residents who may be distressed or disorientated, but the carers at Sunrise seem to have an endless capacity for patience and humour for all the family.

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Review from Marie S (Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally Sunrise is a caring home. Some residents are much favoured and made a fuss of but not me. I think it is not me- I have done everything "by the book". Lots of times I appear to be ignorant. I like Sunrise the environment, the residents and most of the staff but there are staff who fuss over
some residents as a matter of course.

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Review from Nadia J (Granddaughter of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone very helpful and friendly, my grandad has been here nearly a year now and has been very happy with the care, which is more important than my opinion as he lives here. All excellent.

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Review from A C (Wife of Resident) published on 12 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in the home four years ago, the care here was excellent then, now my husband is here, and has been here 1 year and 3 months and the standard is still as excellent as it was four years ago. He elected to stay here because he thought it was so wonderful. One of his favourite things is going
out on the mini bus 3 times a week.

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Review from John S (Resident) published on 12 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would give 85%, losing points for a lot of favouritism with staff and some of the residents and some meals are repeated too often, otherwise I am very happy here and I would certainly recommend it.

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Review from Karen D (Daughter of Resident) published on 5 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Care for mum I feel has been mixed. I feel that to start with she struggled to settle in, I think she needed more 1 to 1 care as the home is very large and with her dementia she felt very lost. She came from a flat to an enormous over whelming residential home. Perhaps a settling in period as a day
visitor for a 2 week period would have helped.
Giving her a buddy or helper for her first few days to help her settle in would have been helpful to her as well. She wandered around and would not sit down due to being scared and cried a lot due to not understanding where she was, or why she was there, not knowing any of the residents or staff made it a massive move for mum and not being in her own home with all the familiarity that goes with that I think accelerated her dementia.
As time has gone on she is settling better knows more of the carers and has favorite ones which is nice for her.
She still wanders I feel that walks outside just round the gardens once a day for 10 mins would settle her a little, as she has always been a great walker and now feels restricted.
I believe her dementia has worsened since going into the home and her appetite has also got worse. Her contentment level has gone up and she cries less now than she did when she was at home on her own with carers going in on a regular basis.
So she is happier now but still unsettled and wanders but she rarely cries in front of me which makes my visits a joy as I love to see her smile.

Reply from UK Marketing, Marketing Manager at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Westbourne. Your feedback is important to us, as is the care and wellbeing of you mum and all of our residents. We would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager on your next visit so that we can explore your concerns fully. The Sunrise Team


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Review from Y L (Daughter of Resident) published on 5 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident here for seven and a half years. Overall I am satisfied with her care but there have been occasions I've had to complain about the state of her room re cleanliness, which were resolved. On a more serious note, I had to battle for many weeks to get bed rails put on her bed
to ensure her safety having had several falls out of bed. This almost resulted in moving my other out. Sadly over the seven years the level of staffing seems to have been reduced resulting in my opinion of staff not having the time to carry out duties also change in management recently has not been good with little or no interaction with family members. Overall feeling the home is not as good as it was.

Reply from UK Marketing, Marketing Manager at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Westbourne. Your feedback is important to us, as is the care and wellbeing of all of our residents. We regret that you are disappointed with the level of communication with family members and would like understand this further. We would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager on your next visit so that we can explore your concerns fully. The Sunrise Team


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Review from Margaret W (Resident) assisted by family/friend published on 4 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been in a previous care home it is like moving into the Ritz from the work home. Being almost blind, whilst I can see little of my environment, I feel safe and help is never further than a request away. The food is fantastic and being blind is always presented so I am able to eat it. Not being
able to see myself my friends always tell me I look smart and dressed in coordinated outfits. Being blind my friend has helped me fill out this form.

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Review from Felicity P (Daughter of Resident) published on 4 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I transferred my father from another care home and he was immediately much happier and more relaxed at Sunrise. He has been very well looked after. He can do very little now as he is 96, but entertainment is provided for him everyday in the way of live music and various singers. He is also taken out
on little trips although I am not sure how often. I am very happy with this home and I don't feel I have to worry.

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Review from Ron M (Resident) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived at Sunrise Westbourne for the past 6 1/2 years. I have been very happy here. The premises are very clean and bright. the staff are very kind and helpful. The food is very good with plenty of choice. The property is well maintained and refurbishing is ongoing.

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Review from Ansa R (Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I feel I am well looked after. The staff are very kind and do their best to see we are comfortable.

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Review from John R (Resident) published on 11 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff and facilities very good. I am treated with respect and am looked after as I want. The home has given my wife and me the chance of being together and continue our 68 years together.

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Review from B A (Friend of Resident) published on 5 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff friendly and helpful, the ambience is warm, comfortable and I am sure that the activities and entertainment programme provided for everyone of whatever ability, are stimulating and enjoyable. Particularly the community singing of old and well-loved songs.

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Current Review Score: 10.0 (9.956)

Overview of Review Score

The Review Score of 10 (9.956) out of 10 for Westbourne Tower Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 67 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 66 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.956 for Westbourne Tower Care Home - Avery Collection is calculated as follows: ( (773 Excellents x 5) + (15 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 796 Ratings = 4.956

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westbourne Tower Care Home - Avery Collection is based on 66 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 114 registered maximum number of service users is 22.8, which has been reached with 66 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (16)

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Meet the Team (6)

Doina

Doina Tampou-Ababei

Job Title: General Manager

Joined: 2015

I am truly passionate about my role and believe in what we do. Our residents are our teachers and their stories inspire me. We are lucky to have a brilliant and experienced team who always go above and beyond to make sure that the specific needs of every resident are undertaken every day. It's a lovely place to work and a great place to call home.


Abigail

Abigail Gardiner

Job Title: Deputy Manager

Joined: 2008

I have been working in Westbourne Tower Care Home for over 15 years. I have progressed throughout the company from Care Assistant to Lead Care to Reminiscence Coordinator and now Deputy Manager. I am very proud to lead a team, many of whom have been long-service team members, who constantly provide quality care whilst keeping our core values at the forefront of everything we do.


Working at Westbourne is a privilege and we are lucky to support our residents and each other every day.


Steve

Steve Bishop

Job Title: Dining Service Co-ordinator

Joined: 2007

I have been here since it opened in 2006. I can’t believe how time has flown by. Although I already had the skill set I was working as a Bank Chef alongside my own business and was asked to take on the managerial role which was an easy transition. I trained and worked in London, Morocco, France and Italy before returning to the UK and settling in Bournemouth. My food specialities are multicultural and the residents love it when I do theme days. I have been a major part of this home being awarded CQC Outstanding, the CQC assessor loved my secret ingredient “ a bit of love”. I run a monthly Dining Committee where residents can influence what is on the menu, likes and dislikes and I love nothing more than walking around the dining room on a daily basis to ensure their wishes have been followed. I like to surprise residents with their favourite dishes, for special occasions. I have to say I love my job and my residents make me smile every day. I am proud to say I work here.


Kim

Kim Newton

Job Title: Activities Coordinator

Joined: 2018

I am delighted to have been recently appointed for this important role, in delivering a varied, stimulating and educational programme for our residents. I like to think outside the box and ongoing feedback from our residents, it enables my talented activity team to deliver, along with our team of amazing volunteers. I bring to the role my experience of managing teams, Interior Design, Floristry, Art, and Teaching and I even played table tennis for Wales! I am inspired by talking to our residents and finding out what they enjoy and what makes them smile, whether that's an entertainer, Tai Chi, Music Therapy, Camera or Theatre Club or 1 to 1 person-centred activities. 110% is put into everything we do here.


Wendy

Wendy Blow

Job Title: Senior Director of Customer Relations

Joined: 2006

I have worked here since 2006, and the things that have remained constant throughout that time are the love, dedication and unfaltering kindness my colleagues deliver every day. No two days are the same; there is always something going on which makes you smile and our residents become part of our extended family. We are committed to filling their days with happy moments.


My role is to market our home and welcome new residents into it, dealing with professionals and family members. Making a significant decision at a critical time is made easy when we have a beautiful product, lovely food, a great activities programme (including minibus outings) and caring staff, all coupled with happy appreciative residents and family members, this is borne out by our positive carehome.co.uk reviews.


Ewelina

Ewelina Tilly

Job Title: Nurse Care Manager

Joined: 2022

I have worked in the care sector since 2012, predominantly in dedicated dementia homes. I have been in co-ordinating positions since 2016. I am currently studying to become a Nursing Associate and my ultimate goal is to become a Registered Nurse. I am passionate about person-centred care and ensuring that our residents live their lives as well as they wish, always upholding their wishes and preferences.

In my personal life, I am married and live in Southbourne. I love the beach, especially in the autumn. In my spare time, I love to read criminal and mystery books and take walks down the beach. I am also an unashamed Harry Potter fan.