Westbourne Tower Care Home - Avery Collection
16/18 Poole Road, Westbourne,
Bournemouth
BH4 9DR
Please note costs are subject to type of room and assessment/ care needs
Visitors are welcome, teas and coffees are complementary, visiting is at any time and there is no need to pre-book.
Ample parking spaces on site
Westbourne Tower Care Home - Avery Collection has a Review Score of 10 (9.956) out of 10, based on 67 reviews in the last 2 years. Over all time Westbourne Tower Care Home - Avery Collection has 268 reviews.
Review from B C (Respite Resident) published on 13 June 2024
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Overall Experience
5.0 out of 5
Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection
Thankyou, you are both such good companions, and everyone enjoys your company.
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Review from K W (Friend of Resident) published on 11 June 2024
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Overall Experience
5.0 out of 5
Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection
Thank you so much, for all your help and support it feels like you are one of the team!
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Review from Lesley T (Private Carer of Resident) published on 7 June 2024
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Overall Experience
5.0 out of 5
Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection
Thank you so much Lesley, we all learn from each other and you certainly bring a lot of life and sparkle to our memory cafe, it's so lovely that the carers are so interactive with all of the group, it feels like a little family. Thank you so much for your support and kindness to the others.
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Review from S H (Daughter of Resident) published on 7 June 2024
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Overall Experience
5.0 out of 5
Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection
Thank you, our staff are indeed special but so too are our resident families and residents. It's only by working together through the transitioning journey that we can make sure that we are truly giving person-centred care.
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Review from S J (Daughter of Resident) published on 28 May 2024
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5.0 out of 5
Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection
Thank you, your mum is very popular with all our staff and it's great to see her still getting involved with the things in Assisted Living. The activities team and care staff work hard to keep everyone engaged and enjoying happy moments.
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Review from Steven B (Stepson of Resident) published on 23 May 2024
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Overall Experience
5.0 out of 5
Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection
Thank you, our staff work hard to meet the individual needs of our residents. Your step-father is a particular favourite as he is so engaged, happy and kind to all the residents, always cheerful, and very complimentary to the ladies! We are so happy that he is going to remain with us permanently.
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Review from J N (Son of Resident) published on 23 May 2024
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Overall Experience
5.0 out of 5
Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection
Thank you and for your ongoing support. Your mum does engage us in some very interesting discussions and really embraces the activities.
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Review from Pamela M (Wife of Resident) published on 15 May 2024
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5.0 out of 5
Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection
Oh Pam, what a lovely thing to say. We all are very fond of your husband, he is so engaged with the bowls and other activities. We can't wait for him to return. He is so kind it makes it easy for the staff to respond to him.
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Review from P F (Granddaughter of Resident) published on 14 May 2024
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Overall Experience
5.0 out of 5
Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection
Thank you P, your grandma is a lovely addition to our home, she oozes kindness and calm, she has so many lovely visitors, it makes our work joyous!
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Review from Sue C (Daughter of Resident) published on 2 May 2024
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Overall Experience
5.0 out of 5
Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection
Oh Sue, what a lovely testimonial! So happy that we have lovely family members like yourself who truly appreciate our staff and all they do, it makes our days so much nicer! Our staff genuinely care and every day I am humbled by the amazing things they do. Thank you.
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Review from Lynn B (Daughter of Resident) published on 1 May 2024
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5.0 out of 5
Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection
Thank you, Lynn, we really enjoy your father's company, he is always so positive about his environment and the staff.
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Review from S H (Daughter of Resident) published on 29 April 2024
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5.0 out of 5
Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection
Thank you so much, it is particularly great that you have chosen us after having your mother-in-law and father-in-law here for some time. We all love your Dad he has a sunny personality and joins in in everything, he is so polite and charming, an absolute asset to our home.
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Review from Sharon F (Daughter of Resident) published on 23 April 2024
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5.0 out of 5
Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection
Thankyou Sharon, your Mum was such a delight and the team loved supporting her, she always looked so lovely.
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Review from David C (Day Care) published on 22 April 2024
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Overall Experience
5.0 out of 5
Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection
Thank you much appreciated, we all love to see how your group have grown in confidence and is able to speak openly in a safe environment. Its a privilege for us to help the wider community in this way and you are all so lovely.
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Review from S P (Daughter of Resident) published on 18 March 2024
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5.0 out of 5
Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection
Thank you, we are all very fond of your Dad and his lovely smile. Our staff work hard and genuinely care, thank you all for being such a lovely family.
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Review from Alison B (Daughter of Resident) published on 28 February 2024
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5.0 out of 5
Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection
Thank you so much Alison. Your Dad is such a lovely man, always smiling. Thank you also for recommending us to your colleague, much appreciated.
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Review from Mark J (Son of Resident) published on 21 February 2024
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Overall Experience
5.0 out of 5
Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection
Thank you for trusting us with your lovely Dad. Our staff have worked hard to help your Dad, its so lovely to see him about the community.
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Review from H M (Sister of Resident) published on 13 February 2024
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Overall Experience
5.0 out of 5
Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection
Thank you so much. Looking after your brother was a true privilege for us, and meeting his extended family and friends filled our home with so much positivity and kindness, we all miss him but hope we will continue to see you from time to time.
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Review from M D (Daughter of Resident) published on 13 February 2024
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Overall Experience
5.0 out of 5
Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection
Thank you so much. Looking after your brother was a true privilege for us, and meeting his extended family and friends filled our home with so much positivity and kindness, we all miss him, but hope we will continue to see you from time to time.
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Review from Geoffrey S (Resident) published on 10 January 2024
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5.0 out of 5
Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection
Thank you so much, I love having you and your wicked sense of humour in our home. Your positive attitude to everything lifts all our spirits, and you settled from day one, properly making this your home.
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The Review Score of 10 (9.956) out of 10 for Westbourne Tower Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 67 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 66 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.956 for Westbourne Tower Care Home - Avery Collection is calculated as follows: ( (773 Excellents x 5) + (15 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 796 Ratings = 4.956
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Westbourne Tower Care Home - Avery Collection is based on 66 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 114 registered maximum number of service users is 22.8, which has been reached with 66 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Feb 2023
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Job Title: General Manager
Joined: 2015
I am truly passionate about my role and believe in what we do. Our residents are our teachers and their stories inspire me. We are lucky to have a brilliant and experienced team who always go above and beyond to make sure that the specific needs of every resident are undertaken every day. It's a lovely place to work and a great place to call home.
Job Title: Deputy Manager
Joined: 2008
I have been working in Westbourne Tower Care Home for over 15 years. I have progressed throughout the company from Care Assistant to Lead Care to Reminiscence Coordinator and now Deputy Manager. I am very proud to lead a team, many of whom have been long-service team members, who constantly provide quality care whilst keeping our core values at the forefront of everything we do.
Working at Westbourne is a privilege and we are lucky to support our residents and each other every day.
Job Title: Dining Service Co-ordinator
Joined: 2007
I have been here since it opened in 2006. I can’t believe how time has flown by. Although I already had the skill set I was working as a Bank Chef alongside my own business and was asked to take on the managerial role which was an easy transition. I trained and worked in London, Morocco, France and Italy before returning to the UK and settling in Bournemouth. My food specialities are multicultural and the residents love it when I do theme days. I have been a major part of this home being awarded CQC Outstanding, the CQC assessor loved my secret ingredient “ a bit of love”. I run a monthly Dining Committee where residents can influence what is on the menu, likes and dislikes and I love nothing more than walking around the dining room on a daily basis to ensure their wishes have been followed. I like to surprise residents with their favourite dishes, for special occasions. I have to say I love my job and my residents make me smile every day. I am proud to say I work here.
Job Title: Activities Coordinator
Joined: 2018
I am delighted to have been recently appointed for this important role, in delivering a varied, stimulating and educational programme for our residents. I like to think outside the box and ongoing feedback from our residents, it enables my talented activity team to deliver, along with our team of amazing volunteers. I bring to the role my experience of managing teams, Interior Design, Floristry, Art, and Teaching and I even played table tennis for Wales! I am inspired by talking to our residents and finding out what they enjoy and what makes them smile, whether that's an entertainer, Tai Chi, Music Therapy, Camera or Theatre Club or 1 to 1 person-centred activities. 110% is put into everything we do here.
Job Title: Senior Director of Customer Relations
Joined: 2006
I have worked here since 2006, and the things that have remained constant throughout that time are the love, dedication and unfaltering kindness my colleagues deliver every day. No two days are the same; there is always something going on which makes you smile and our residents become part of our extended family. We are committed to filling their days with happy moments.
My role is to market our home and welcome new residents into it, dealing with professionals and family members. Making a significant decision at a critical time is made easy when we have a beautiful product, lovely food, a great activities programme (including minibus outings) and caring staff, all coupled with happy appreciative residents and family members, this is borne out by our positive carehome.co.uk reviews.
Job Title: Nurse Care Manager
Joined: 2022
I have worked in the care sector since 2012, predominantly in dedicated dementia homes. I have been in co-ordinating positions since 2016. I am currently studying to become a Nursing Associate and my ultimate goal is to become a Registered Nurse. I am passionate about person-centred care and ensuring that our residents live their lives as well as they wish, always upholding their wishes and preferences.
In my personal life, I am married and live in Southbourne. I love the beach, especially in the autumn. In my spare time, I love to read criminal and mystery books and take walks down the beach. I am also an unashamed Harry Potter fan.
