Review from Sarah W (Daughter of Resident) published on 1 May 2023
Submitted via Website • Report

Overall Experience

I live abroad, so it was a wonderful relief to visit and see my mother so at home here. The food is very good, and everyone is so friendly and courteous. Activities available and schedule of events give so many options or just relaxing in the cafe. Highly recommend.

Reply from Wendy Blow, Reviews Team at Westbourne Tower Care Home - Avery Collection

Oh, Sarah, that's wonderful. Thank you so much; your mum is a very welcome addition to our lovely home and has truly embraced every aspect of making lovely friends. We are very proud of our home and staff, but it is our residents who provide such a lovely atmosphere.

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Review from N H (Daughter-in-law of Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience

After hunting around and visiting many care homes, we came across Signature at Westbourne Care Home. It stood out above others in many ways. The atmosphere when you walk in is positive, warm and welcoming, in fact, my mother-in-law still thinks she is staying in a posh hotel!

Reply from Wendy Blow, Reviews Team at Westbourne Tower Care Home - Avery Collection

Thank you so much, long may it continue! I love it when people make our home their own and families enjoy visiting. Thank you for taking the time to share your views.

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Review from S W (Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience

Settled in well.
Very nice place and people.

Reply from Wendy Blow, Reviews Team at Westbourne Tower Care Home - Avery Collection

Thank you so much, we love having you here, you have literally embraced every aspect, great friends, getting involved with the activities, being a wizz at the quizzes and great company at the dining table. We feel lucky to have you living with us.

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Review from Barry S (Son of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience

All aspects of Signature at Westbourne are excellent. Staff and management get 10/10 for their care/support and friendliness. The food always looked great, and every time I visit, it is light and always spotless! I cannot be happier. My mother is a resident here and would fully recommend this care home

to friends and family.

Reply from wendy blow, Senior Client Liaison Manager at Westbourne Tower Care Home - Avery Collection

Thank you, Barry, your mum is doing very well, and we love your visits as well! It's so good when families get involved in making their loved ones happy.

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Review from Gloria C (Friend of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience

I am thoroughly impressed with the care and attention my friend is receiving at Signature at Westbourne. The staff are knowledgeable and compassionate and go above and beyond to ensure that residents feel comfortable and well cared for. The facilities are top-notch, and the atmosphere is warm and welcoming.

I highly recommend this care home to anyone in need of exceptional care.

Reply from wendy blow, Senior Client Liaison Manager at Westbourne Tower Care Home - Avery Collection

Thank you so much, Gloria; we are really proud of our home and what we do. It's lovely families like yours who help to make our home a happy one; thank you so much for your positivity and friendship.

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Review from Laura M (Friend of Resident) published on 3 April 2023
Submitted via Website • Report

Overall Experience

An amazing home who are taking great care of my grandmother. As a family, we are so pleased she is there, and all the staff are so friendly. They have fantastic meals, and I had a meal with my grandmother, which I really enjoyed. My grandmother also joins in all of the activities, and there is something

for her to do each day; she has a better social life than me! Thank you so much for everything you do for all the residents.

Reply from Wendy Blow, Senior Client Liaison Manager at Westbourne Tower Care Home - Avery Collection

Thank you, Laura; we are so happy that your family are happy. It's our residents and their families who make our home such a happy environment. Thank you for taking the time to share your views. Look forward to seeing you soon.

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Review from K W (Daughter of Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience

I have raised this with the management (months ago) that the facilities on the dementia floor are very poor - inappropriate furniture (worn out, tatty chairs that residents cannot get out of unaided), cramped, inadequate areas for quiet times, dark, dreary and unstimulating. This floor has been allowed

to be "run down" to an unacceptable standard where residents are paying in excess of £7,500 per month!
The dementia staff work well under these difficult conditions and are always very caring. All users of this floor deserve greater consideration.
Poor communication from management is an age-old problem.

Reply from Martina Lamden, Care Team at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to post your review.
We take all feedback we receive from our residents and their loved ones very seriously.
Whilst we are pleased to hear of your positive feedback regarding our dementia care team, we are sorry to read your concerns around our care home's facilities.
We aim to provide our residents a lifestyle with peace of mind and regularly review our facilities and furnishings to ensure our residents are safe and feel supported.
In recent weeks, our care home and senior managers have been working closely with you and our wider community to share our plan to redecorate the dementia floor and address the specific nature of your concerns.
We outlined our planned redecoration and refurnishing of our dementia floor. Subject to contractors' availability, and ensuring residents’ care is not adversely impacted by the project, we intend work to start in May.
Thank you once again for posting your review and we look forward to continuing our discussions

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Review from A L (Daughter of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience

A friendly, welcoming home where residents are well looked after by a lovely staff team.
The home is beautifully decorated and maintained, a variety of meals and snacks are provided, and there is a very good range of activities.

Reply from Wendy Blow, Manager at Westbourne Tower Care Home - Avery Collection

Thank you so much, we pride ourselves on our staff and their friendliness, it is our residents who help to make our home inviting and friendly.

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Review from N B (Son of Resident) published on 14 March 2023
Submitted via Website • Report

Overall Experience

My mother has been a resident at Signature of Westbourne for five years. During this time, the core staff haven’t changed, which I think says a lot about the home. The care is exceptional, the staff really do care and always go above and beyond for Mum; they treat her as if she was one of their own

family members. We were really lucky to find Signature of Westbourne and cannot thank them enough for what they do for her.

Reply from Wendy Blow, Manager at Westbourne Tower Care Home - Avery Collection

Thank you, its our families and residents who make our home and our staff totally embrace both, we are very, very proud of how kind caring and dedicated our team are, we have all been together a very long time, and have supported many families through difficult journeys as well as supporting each other.

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Review from Tim B (Son of Resident) published on 14 March 2023
Submitted via Website • Report

Overall Experience

Mum has been in Westbourne for a number of years now, and whilst it has been an emotional experience for me and for the whole family, the peace of mind that Signature brings us, knowing that she is being expertly cared for, is literally god-sent. Signature's staff have a big five stars from all of us!

Thank you for the professional and personable service; it's difficult to say in words exactly how grateful we are.

Reply from Wendy Blow, Manager at Westbourne Tower Care Home - Avery Collection

Thank you Tim, your Mum is part of our family and we love her dearly, No one can really experience how wonderful our colleagues are in the home, until they see first hand their tireless enthusiasm, loving and caring ways and can do attitude. We are very proud of what our staff do to change lives every single day.

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Review from C P (Friend of Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience

My friend's mum is here. She is very well looked after. Nothing is too much trouble. She can be a pickle regarding what food she will eat, but the chef rose to this. The staff are so kind and helpful. The room is like a luxurious flat with a kitchen area and a beautiful ensuite. The musical entertainment

is great.

Reply from wendy blow, Senior Client Liaison Manager at Westbourne Tower Care Home - Avery Collection

Thank you so much. We are very proud of our lovely home and how hard our team work to achieve the happiness of our residents.

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Review from P K (Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience

Efficiently run home with very friendly, sympathetic and supportive staff.
Pleasant environment with plenty of different activities.
Good selection menus with options to suit individual tastes.
Individual rooms can be personalised to suit each individual resident.

Reply from wendy blow, Senior Client Liaison Manager at Westbourne Tower Care Home - Avery Collection

Thank you. I will ask the chef to see what meals he can surprise you with as a special treat. You are an asset to our home, Thank you so much for leading some of our activities.

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Review from J F (Daughter of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience

My father moved into Signature at Westbourne in November. As soon as I walked into Signature, I knew this was the right place for my father; there was a very upbeat, positive and happy atmosphere. The facilities and accommodation are excellent; the staff are very attentive, happy and caring; the food

and choices are amazing, and there is a very varied choice of activities. The other residents have made my father feel very welcome, and he has developed some good friendships already.
A real selling point for us is that my father has his own apartment within Signature with all his own furniture, paintings and other mementoes.
As a family, we are delighted with Signature, and Dad's transition from living in his own home into a care home was made very easy.

Reply from Wendy Blow, Manager at Westbourne Tower Care Home - Avery Collection

Thank you our chef is very inspiring, he has been with us the full 17 years, nothing is too much trouble.

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Review from Sarah B (Daughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience

Mum has been on her dementia journey in Signature at Westbourne Care Home for the last four years and I cannot speak highly enough of the love, support and care that she has received since day one. She is now non-verbal but the relationships that she has built with her various carers over the years

mean that she continues to be understood. Most importantly, she feels loved. Signature has weathered her through multiple physical and emotional storms, adjusting her care as appropriate at every step of the way and making sure that we, her family, are cognisant of and comfortable with the decisions they make to keep her safe and comfortable. The environment is elegant and well-maintained, the food is delicious, and there are plenty of activities for those who desire them but, most importantly, residents are treated with respect and love, like family. I could not recommend Signature more highly. My name will be on their books when the time comes!

Reply from Wendy Blow, Manager at Westbourne Tower Care Home - Avery Collection

Thank you, Sarah, that's lovely. Your Mum is very well-loved, and she has a cheeky smile and winks for her favourites. We try to make sure that she has the support of those who know and love her at all times; our staff are amazing, thoughtful, kind people who genuinely care.

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Review from Stacey H (Friend of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience

My friend's nan is really happy she is being so well looked after and loves the staff. The food is great and nothing is too much trouble. Everyone is so friendly and caring and helpful. The activities are amazing.

Reply from Wendy Blow, Manager at Westbourne Tower Care Home - Avery Collection

Thank you, Stacey; we do pride ourselves on our staff and are super proud of our beautifully refurbished home. Glad your friends Nan is happy

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Review from W B (Daughter-in-law of Resident) published on 14 February 2023
Submitted via Website • Report

Overall Experience

My mother-in-law has been a resident for circa five years. The staff are amazing; they keep in regular contact, the chef cooks special foods to tempt her, and even the maintenance man smiles and waves to her. Her decline is sad, but the unwavering kindness and dedication of all the staff are humbling.

She truly couldn't be in a better place. Thank you, everyone, for such kindness and love.

Reply from Wendy Blow, Manager at Westbourne Tower Care Home - Avery Collection

Thank you. Our chef is indeed special, and so are all our staff.

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Review from J L (Friend of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience

Had lunch with my friend - delicious.
Kindly staff.
He is in the right place - he is well looked after.
Look forward to visiting regularly.
The family are lovely and deserves the best.
So happy that my friend is well cared for.

Reply from Wendy Blow, Manager at Westbourne Tower Care Home - Avery Collection

Thank you, it is always lovely to see you here with your friends enjoying lunch.

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Review from Jean S (Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience

I have lived here since September. I am very happy. I am learning Bridge, I run the film club and scrabble club, and I love the music. The chef does special meals for me, and everyone is so friendly. It has enabled me to live my life to the full.

Reply from Wendy Blow, Manager at Westbourne Tower Care Home - Avery Collection

Thank you, Jean; we really love you being part of our Signature family. Thank you for all you do in leading the activities and always being a positive influence.

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Review from Charlotte B (Granddaughter of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience

Signature provides exceptional care to my nan and has made her much more independent than when she was at home, improving her quality of life.
The staff are amazing and genuinely care about all of the residents with their positive, friendly attitude.

Reply from Laura Morgan, Manager at Westbourne Tower Care Home - Avery Collection

We are so glad to hear of your positive experience and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. We look forward to welcoming your mum back in the near future.

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Review from June F (Friend of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience

Since being with Signature, the care home ground floor has been changed into a fab place with a lovely decor and colour scheme. The residents are happy, and my friend was looking so well and so happy. It brought me joy as a visitor. Tea had been served, and we loved the cake, and everyone was joining

in singing to the piano joyfully played full of happy memories. My friend's bedroom also looked homely, and we put fresh roses there for her. New arrangements were agreed to by a doctor for Church visits by our friend.

Reply from Wendy Blow, Manager at Westbourne Tower Care Home - Avery Collection

Oh, June, that is so lovely. Afternoon tea with Piano music is fabulous on a Tuesday, and the ladies bake the cakes on the premises. We are very proud of our new décor; it is definitely something to smile about!

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