Westbourne Tower Care Home - Avery Collection
16/18 Poole Road, Westbourne,
Bournemouth
BH4 9DR
Please note costs are subject to type of room and assessment/ care needs
Visitors are welcome, teas and coffees are complementary, visiting is at any time and there is no need to pre-book.
Ample parking spaces on site
Westbourne Tower Care Home - Avery Collection has a Review Score of 10 (9.956) out of 10, based on 67 reviews in the last 2 years. Over all time Westbourne Tower Care Home - Avery Collection has 268 reviews.
Review from R V (Friend of Resident) published on 18 January 2023
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Overall Experience
5.0 out of 5
Reply from Wendy Blow, Manager at Westbourne Tower Care Home - Avery Collection
Thank you so much; we are very proud of our lovely home and fabulous staff.
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Review from Victoria S (Friend of Resident) published on 28 December 2022
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Overall Experience
5.0 out of 5
Reply from Wendy Blow, Manager at Westbourne Tower Care Home - Avery Collection
Thank you for these lovely words, Victoria; it is the staff and our residents who make our home so lovely!
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Review from Anthony H (Son of Resident) published on 2 November 2022
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Overall Experience
5.0 out of 5
Reply from Signature at Westbourne, Customer Team at Westbourne Tower Care Home - Avery Collection
Thank you for taking the time to share your mum's experience at Signature at Bagshot. Our care teams are central to everything we do in our home, and your recognition of their passionate and skilled work is fantastic to hear. Thank you for your kind words; these will be shared with the rest of the team.
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Review from James S (Son of Resident) published on 3 October 2022
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5.0 out of 5
Reply from Wendy Blow, Senior Client Liaison Manager at Westbourne Tower Care Home - Avery Collection
Thank you, she is a lovely addition to our Signature family. We all enjoy your and your brothers' visits.
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Review from Susan B (Wife of Resident) published on 15 July 2022
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5.0 out of 5
Reply from Signature at Westbourne, Customer Team at Westbourne Tower Care Home - Avery Collection
Thank you for taking the time to share your family's experience here at Signature at Westbourne. We take great pride in ensuring we deliver high-quality care and facilities to make a difference in our residents' and their families’ lives.
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Review from Peter K (Son of Resident) published on 11 March 2022
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5.0 out of 5
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Review from Thomas H (Friend of Resident) published on 24 January 2022
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5.0 out of 5
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Review from Petrina B (Daughter of Resident) published on 21 January 2022
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5.0 out of 5
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Review from Mark K (Nephew of Resident) published on 25 November 2021
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Overall Experience
5.0 out of 5
Reply from Doina Tampu, General Manager at Westbourne Tower Care Home - Avery Collection
Firstly, please accept our sincere condolences for your recent loss, and thank you for taking the time to share your experience of Sunrise of Westbourne – particularly at such a difficult time. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
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Review from Paul S (Son of Resident) published on 14 October 2021
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5.0 out of 5
Reply from Doina Tampu, General Manager at Westbourne Tower Care Home - Avery Collection
Firstly, please accept our sincere condolences for your recent losses, and thank you for taking the time to share your experience of Sunrise of Westbourne – particularly at such a difficult time. The team here are so grateful that your parents had such a positive experience of the home, and this extended to family members and friends. Your kind words are deeply appreciated by the team, and your parents will be missed by all our community.
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Review from Jack S (Friend of Resident) published on 14 October 2021
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Overall Experience
5.0 out of 5
Reply from Doina Tampu, General Manager at Westbourne Tower Care Home - Avery Collection
Here at Sunrise of Westbourne, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.
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Review from J D (Resident) published on 14 October 2021
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Overall Experience
5.0 out of 5
Reply from Doina Tampu, General Manager at Westbourne Tower Care Home - Avery Collection
Here at Sunrise of Westbourne, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.
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Review from Nancy S (Daughter of Resident) published on 14 October 2021
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5.0 out of 5
My mother was only there two months before she passed and was extremely ill, yet she was safe and so well cared for with all her needs from emotional, personal care as well as wonderful nursing care. She was always treated with the utmost dignity and respect during the most difficult time of her life, and I will be eternally grateful.
Reply from Doina Tampu, General Manager at Westbourne Tower Care Home - Avery Collection
Firstly, please accept our sincere condolences for your recent loss, and thank you for taking the time to share your experience of Sunrise of Westbourne – particularly at such a difficult time. The team here are so grateful that your mother had such a positive experience of the home, and this extended to family members and friends.
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Review from Richard K (Brother of Resident) published on 4 October 2021
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Overall Experience
5.0 out of 5
Reply from Doina Tampu, General Manager at Westbourne Tower Care Home - Avery Collection
The team here at Sunrise of Westbourne are pleased that you and your sister are happy with your experience here in our community.
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Review from Beryl B (Respite Resident) published on 18 August 2021
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Overall Experience
5.0 out of 5
Reply from Doina Tampu, General Manager at Westbourne Tower Care Home - Avery Collection
Thank you for taking the time to review Sunrise of Westbourne. Your feedback is important to us, as is the care and well-being of all of our residents. We are delighted to have your father stay with us and deeply appreciate your positive feedback.
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Review from Sarah B (Daughter of Resident) published on 5 August 2021
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5.0 out of 5
Reply from Doina Tampu, General Manager at Westbourne Tower Care Home - Avery Collection
We are thrilled with your positive experience and are so glad your Mum has settled in so well to Sunrise of Westbourne. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.
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Review from Belinda M (Daughter of Resident) published on 5 August 2021
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Overall Experience
5.0 out of 5
Reply from Doina Tampu, General Manager at Westbourne Tower Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Westbourne. We are glad you are so pleased with the quality of our service.
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Review from C F (Respite Resident) published on 16 July 2021
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Overall Experience
5.0 out of 5
Reply from Doina Tampu, General Manager at Westbourne Tower Care Home - Avery Collection
We are thrilled with your positive experience and are so glad you have settled in so well to Sunrise of Westbourne. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.
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Review from Samantha B (Daughter of Resident) published on 16 July 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Doina Tampu, General Manager at Westbourne Tower Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Westbourne. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
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Review from Karen N (Niece of Resident) published on 15 July 2021
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Overall Experience
5.0 out of 5
Reply from Doina Tampu, General Manager at Westbourne Tower Care Home - Avery Collection
We are so glad to hear about your positive experience of Sunrise of Westbourne and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.
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The Review Score of 10 (9.956) out of 10 for Westbourne Tower Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 67 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 66 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.956 for Westbourne Tower Care Home - Avery Collection is calculated as follows: ( (773 Excellents x 5) + (15 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 796 Ratings = 4.956
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Westbourne Tower Care Home - Avery Collection is based on 66 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 114 registered maximum number of service users is 22.8, which has been reached with 66 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Feb 2023
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Job Title: General Manager
Joined: 2015
I am truly passionate about my role and believe in what we do. Our residents are our teachers and their stories inspire me. We are lucky to have a brilliant and experienced team who always go above and beyond to make sure that the specific needs of every resident are undertaken every day. It's a lovely place to work and a great place to call home.
Job Title: Deputy Manager
Joined: 2008
I have been working in Westbourne Tower Care Home for over 15 years. I have progressed throughout the company from Care Assistant to Lead Care to Reminiscence Coordinator and now Deputy Manager. I am very proud to lead a team, many of whom have been long-service team members, who constantly provide quality care whilst keeping our core values at the forefront of everything we do.
Working at Westbourne is a privilege and we are lucky to support our residents and each other every day.
Job Title: Dining Service Co-ordinator
Joined: 2007
I have been here since it opened in 2006. I can’t believe how time has flown by. Although I already had the skill set I was working as a Bank Chef alongside my own business and was asked to take on the managerial role which was an easy transition. I trained and worked in London, Morocco, France and Italy before returning to the UK and settling in Bournemouth. My food specialities are multicultural and the residents love it when I do theme days. I have been a major part of this home being awarded CQC Outstanding, the CQC assessor loved my secret ingredient “ a bit of love”. I run a monthly Dining Committee where residents can influence what is on the menu, likes and dislikes and I love nothing more than walking around the dining room on a daily basis to ensure their wishes have been followed. I like to surprise residents with their favourite dishes, for special occasions. I have to say I love my job and my residents make me smile every day. I am proud to say I work here.
Job Title: Activities Coordinator
Joined: 2018
I am delighted to have been recently appointed for this important role, in delivering a varied, stimulating and educational programme for our residents. I like to think outside the box and ongoing feedback from our residents, it enables my talented activity team to deliver, along with our team of amazing volunteers. I bring to the role my experience of managing teams, Interior Design, Floristry, Art, and Teaching and I even played table tennis for Wales! I am inspired by talking to our residents and finding out what they enjoy and what makes them smile, whether that's an entertainer, Tai Chi, Music Therapy, Camera or Theatre Club or 1 to 1 person-centred activities. 110% is put into everything we do here.
Job Title: Senior Director of Customer Relations
Joined: 2006
I have worked here since 2006, and the things that have remained constant throughout that time are the love, dedication and unfaltering kindness my colleagues deliver every day. No two days are the same; there is always something going on which makes you smile and our residents become part of our extended family. We are committed to filling their days with happy moments.
My role is to market our home and welcome new residents into it, dealing with professionals and family members. Making a significant decision at a critical time is made easy when we have a beautiful product, lovely food, a great activities programme (including minibus outings) and caring staff, all coupled with happy appreciative residents and family members, this is borne out by our positive carehome.co.uk reviews.
Job Title: Nurse Care Manager
Joined: 2022
I have worked in the care sector since 2012, predominantly in dedicated dementia homes. I have been in co-ordinating positions since 2016. I am currently studying to become a Nursing Associate and my ultimate goal is to become a Registered Nurse. I am passionate about person-centred care and ensuring that our residents live their lives as well as they wish, always upholding their wishes and preferences.
In my personal life, I am married and live in Southbourne. I love the beach, especially in the autumn. In my spare time, I love to read criminal and mystery books and take walks down the beach. I am also an unashamed Harry Potter fan.
