Review from James G (Son of Resident) published on 15 July 2021
Submitted via Website • Report

Overall Experience

Writing as the son of a resident with dementia and cancer, I have been blown away by the friendly, compassionate and professional approach of everyone I have had the pleasure of dealing with at Sunrise. Right from the very first contact to the later stages of Dad's care, we have been made to feel very

comfortable with the living environment at Sunrise, along with end of life care, which has been managed sensitively with excellent communication by all staff.

Reply from Doina Tampu, General Manager at Westbourne Tower Care Home - Avery Collection

We are so glad to hear about your positive experience of Sunrise of Westbourne and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members, no matter their personal circumstances. Our team works extremely hard to provide each resident with personal care, and they will be delighted to hear how thankful you are for all their hard work.

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Review from Isabelle L (Friend of Resident) published on 15 July 2021
Submitted via Website • Report

Overall Experience

Really lovely place, classy and comfortable. All the residents seem so happy, all smiling. I was visiting my friends Nan here today, and she is so happy. Would recommend it to anyone. The staff are so lovely and welcoming.

Reply from Doina Tampu, General Manager at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Lorri V (Friend of Resident) published on 15 July 2021
Submitted via Website • Report

Overall Experience

Visiting a friend today, and I was so impressed. Such a lovely home and staff!
I would highly recommend it to any of my family and even me when I reach an age.
I have been to various homes, and this is definitely my favourite.

Reply from Doina Tampu, General Manager at Westbourne Tower Care Home - Avery Collection

We are so glad to hear your positive feedback of Sunrise of Westbourne and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.

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Review from F A (Niece of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience

Fab place with fab staff.

Reply from Doina Tampu-Ababei, General Manager at Westbourne Tower Care Home - Avery Collection

We are so glad to hear about your positive experience of Sunrise of Westbourne and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.

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Review from J B (Resident) assisted by family/friend published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience

I have been so looked after during Covid. Nothing was too much trouble, and we had lots of activities and meals together in the dining room. I don't like staff wearing masks, but understand it's for our safety. The home is so clean and lovely, and the food is amazing.

Reply from Doina Tampu-Ababei, General Manager at Westbourne Tower Care Home - Avery Collection

Our dining team will be thrilled with your lovely comments. Here at Sunrise of Westbourne, we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the community.

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Review from Iain O (Son of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience

Both my parents received end of life care recently. The care staff were extremely kind and professional and particularly compassionate towards them both. They have been most kind to me as a relative and went out of their way during these difficult days to allow me to visit and to share in their final

journey.

Reply from Doina Tampu-Ababei, General Manager at Westbourne Tower Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Westbourne – particularly at such a difficult time. The team here are so grateful that your parents had such a positive experience of the home, and this extended to family members and friends.

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Review from K T (Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience

All staff very friendly and helpful.
Comfortable accommodation.

Reply from Doina Tampu-Ababei, General Manager at Westbourne Tower Care Home - Avery Collection

Here at Sunrise of Westbourne, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team.

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Review from Roy P (Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience

I have been here for a long time and feel like home here. I know the staff by name, and they treat me as a member of the family. I take part in lots of activities and have led some. I have a very convenient room on the ground floor with a window (looking out on the garden and road).

Reply from Doina Tampu-Ababei, General Manager at Westbourne Tower Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Westbourne and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Tess T (Daughter of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience

My mother has lived at Sunrise for 7 years, initially in assisted living and as her dementia progressed and her needs required more support she moved to Reminiscence. This home is outstanding, the staff at all levels are friendly and engaging with residents, more importantly to us is that they are well

trained, skilled and make every effort to ensure that my mother's needs are met. They operate as one huge team regardless of which department they might belong to, and all staff knows my mum by name. As I write we are living with COVID and all the implications of this, yet as a family we all know that my mum is being well cared for. We cannot thank the staff enough.

Reply from Doina Tampu-Ababei, General Manager at Westbourne Tower Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Westbourne and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Martin F (Son of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience

Superb staff who seem to always go the extra mile to look after the residents and to support the family. The building and rooms are very good and kept immaculately clean. There are plenty of activities, the food is very good, and the residents have a very wide choice.
I am reassured during the current

Covid pandemic that my father is in good, safe hands and is being well looked after despite all the current challenges.
It is not cheap, but well worth the cost of knowing my father is in very good hands.

Reply from Doina Tampu-Ababei, General Manager at Westbourne Tower Care Home - Avery Collection

We are delighted to hear that our dining is a stand out factor for your father. Our residents deserve the best and we ensure that they receive this from a wide variety of high-quality suppliers. Thank you for your recognition of this, and your kind words will be passed on to our dining team.

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Review from R T (Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience

Excellent in every way. All staff are helpful, kind, caring. Nothing is done in a hurry. Food is excellent and plenty if you require it.
Rooms are left very clean. I have no regrets coming here and you soon become used to communal living.

Reply from Doina Tampu-Ababei, General Manager at Westbourne Tower Care Home - Avery Collection

We are delighted to hear that our dinning is a stand out factor for you. Our residents deserve the best and we ensure that they receive this from a wide variety of high quality suppliers. Thank you for your recognition of this, and your kind words will be passed on to our dining team.

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Review from Michele C (Daughter of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience

Excellent care of Mum at Sunrise of Westbourne. We have been so impressed by the standard of care and support for our Mum during the COVID pandemic.

Reply from Doina Tampu-Ababei, General Manager at Westbourne Tower Care Home - Avery Collection

Here at Sunrise of Westbourne, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from Akville K (Friend of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience

My friends mum has been a resident here for 2-years. The way the home has dealt with the current situation, the care taken to keep the residents safe, and the regular contact with family and friends has been amazing.

Reply from Doina Tampu-Ababei, General Manager at Westbourne Tower Care Home - Avery Collection

Here at Sunrise of Westbourne, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from David L (Resident) published on 4 June 2020
Submitted via Postal Card • Report

Overall Experience

Following the death of my wife and after researching the industry I became convinced that Sunrise was the obvious choice for me on a lifetime basis. The reasons for leaving my home were the loss of my wife, my deteriorating medical conditions, and the lack of social involvement and challenges in my

life. I am pleased to say that Sunrise has satisfied my needs with the result that, at age 90 and with an active mind, I am able to undertake projects and enter the new field of art with a renewed feeling of satisfaction. In practical terms, I have an ideal, customized room, excellent meals, entertainment and welfare provided by staff and management who are motivated at the highest level.

Reply from Doina Tampu-Ababei, General Manager at Westbourne Tower Care Home - Avery Collection

We are thrilled with your positive experience and are so glad you have settled in so well to Sunrise of Westbourne. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Review from A G (Son of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience

Mother was suffering from anxiety and loneliness and felt unable to cope on her own. The Sunrise experience has been superb, rejuvenating her so that she is now returning to full independence.
We started a six-week respite agreement not knowing how it would work out but now we know that Sunrise is

a likely candidate for further care provision, if and when the need arises.

Reply from Doina Tampu-Ababei, General Manager at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Westbourne. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming them back in the future if their requirements change.

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Review from N W (Brother of Resident) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience

Staff most helpful and polite.
Bedroom most warm and comfortable.
Lounge and restaurant good and spacious. All well kept most clean and tidy. Gardens seating and car parks very good and plentiful.
Visiting times very lenient. Evening meals could be greatly improved. Outings, quizzes, music most

helpful to residents.

Reply from Doina Tampu-Ababei, Acting General Manager at Westbourne Tower Care Home - Avery Collection

Here at Sunrise of Westbourne, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from Lynsey G (Friend of Resident) published on 30 October 2019
Submitted via Website • Report

Overall Experience

My partners mum has been here for over a year now, and I have visited numerous times. It’s a wonderful environment, every staff member I have met, seems engaged, exceptionally knowledgeable and helpful. My partners mum loves living here and chose to stay after a period of respite because it worked so

well for her. They have enabled her to continue to enjoy the things that make her happy and in turn that has helped her health tremendously.

Reply from Doina Tampu-Ababei, General Manager at Westbourne Tower Care Home - Avery Collection

At Sunrise of Westbourne, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your partners mum.

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Review from C S (Friend of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience

Sunrise has been excellent in every way and provided 1st class respite care to my partners mum and allowed her to rest and recuperate following a difficult time in hospital. We are grateful to all at Sunrise for everything they have done and can see how much my partners mum has benefitted from her respite

stay at Sunrise of Westbourne.

Reply from James Glanville, General Manager at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your partner's mothers stay with us and looking forward to welcoming them back in the future if their requirements change.

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Review from P H (Sister of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience

My family were always welcomed with courtesy and professionalism whenever we visited, by all staff. Thank you, it was greatly appreciated.

Reply from James Glanville, General Manager at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from B M (Friend of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience

I visited a friend. The staff were extremely helpful and friendly. A great "feel" for the place. Very clean and fantastically new refurbished rooms. My friend is very happy here.

Reply from James Glanville, General Manager at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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